Dear Guest, Thank you very much for your kind review. We’re delighted that you enjoyed the suite upgrade as part of your Platinum membership. It’s always our pleasure to provide special moments for our valued guests. We look forward to welcoming you again soon. Sincerely, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the mattress, room noise, bathroom curtain, and room size. Your comments are very important to us, and we will review them carefully with our team to improve our facilities and guest comfort. We truly appreciate you bringing this to our attention and hope we may have another opportunity to provide you with a better stay in the future. Sincerely, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for taking the time to share your experience. We’re delighted to hear that you found our location convenient — being close to the subway, Ginza, and within easy reach of Hibiya Park make it a great base for exploring Tokyo, and we’re glad you enjoyed the nearby restaurants and shopping. We appreciate your honest feedback about the room size, lighting, and absence of a dedicated work desk. While our design reflects a cozy, compact style, we understand how a brighter environment or a desk can make a difference. We’ll certainly take your comments on board as we continue to refine our guest experience. We hope to have the pleasure of welcoming you again — and if you return, feel free to contact us in advance regarding a room with brighter lighting or extra workspace. Sincerely, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for sharing your feedback regarding your first stay at Mercure Tokyo Hibiya. We are delighted to hear that you found our location convenient and enjoyed the thoughtful layout of your room. We are also glad that you enjoyed our Executive Lounge offerings and breakfast. We hope to have the pleasure of welcoming you back to Mercure Tokyo Hibiya on your next visit to Tokyo. Warm regards, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for sharing your kind feedback. We are delighted to hear that you enjoyed our convenient location and the unique view of the trains from your room. It’s also wonderful to know that our front desk team made you feel welcome and comfortable during your stay. Your comments are truly encouraging for all of us. We hope to have the pleasure of welcoming you back to Mercure Tokyo Hibiya in the near future. Warm regards, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for taking the time to share your thoughtful feedback regarding your recent stay with us. We are delighted to know that you enjoyed our convenient central location, peaceful atmosphere, and the comfort of your stay despite being in the heart of Tokyo. It is also wonderful to hear that our team’s service and communication met your expectations. At the same time, we sincerely apologize for the inconvenience you experienced with the Wi-Fi connection during your stay. We understand how important a stable internet connection is, especially for our guests traveling for both leisure and business. Please be assured that we are reviewing this issue with our technical team to improve the stability and ease of access for future guests. We truly appreciate your valuable comments as they help us enhance the quality of our service. It would be our great pleasure to welcome you back and provide an even smoother and more comfortable experience on your next visit to Tokyo. Warm regards, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for sharing your kind feedback. We are delighted to hear that you enjoyed the quiet environment and appreciated the soundproofing, as well as the cleanliness of your room. It’s wonderful to know that your stay was pleasant, and we truly look forward to welcoming you back again in the future. Sincerely, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for your feedback. We sincerely apologize for any inconvenience caused regarding our luggage storage service and the inflexibility shown by our front desk staff. Please rest assured that we are addressing this matter internally to ensure our team is better equipped to handle such situations with greater empathy and respect for each and every guest. We appreciate your comments and will use them to improve our services to better meet our guests’ expectations. Sincerely, Mercure Tokyo Hibiya.

Dear Guest, Thank you very much for taking the time to share your feedback. We’re glad to hear you appreciated our convenient location, especially for dining in the area. We sincerely apologize for the dust you noticed during your stay. Your comments have been shared with our housekeeping team to ensure we improve the cleanliness. We truly value your input and hope to have the opportunity to welcome you again with a better experience. Sincerely, Mercure Tokyo Hibiya

Dear Guest, We truly appreciate your feedback regarding you stay. We are glad that you like the location of the hotel. We regret that you did not have the opportunity to enjoy the welcome drink and apologize for falling short of your expectations. Please accept my sincerest apologies. We hope you will consider and allow us another chance to serv you again. Sincerely, Mercure Tokyo Hibiya

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Tokyo Hibiya

Dear Ms. Ruixi L. Thank you very much for staying at Mercure Tokyo Hibiya. We truly appreciate your valuable feedback. We're delighted to hear that your stay was a meaningful experience for you and your family. We would love to welcome you again the next time you visit Tokyo. We look forward to seeing you all again! Thank you. Best regards. Mercure Tokyo Hibiya

Dear Z., Thank you for your kind words and for choosing Mercure Hibiya Hotel for your stay in Tokyo. We are delighted to hear that you enjoyed our convenient location, well-developed surroundings, comfortable environment, and our rich breakfast selection. Your positive feedback means a lot to us, and we look forward to welcoming you again in the future. Please do not hesitate to contact us if we can assist with anything for your next visit. Best regards, Mercure Tokyo Hibiya

Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet expectations. We take cleanliness and comfort very seriously, and we will address these concerns with our housekeeping team to ensure such issues do not happen again. We appreciate your comments about breakfast and will continue working to enhance our offerings. We truly value your feedback and hope to have the opportunity to provide you with a much-improved stay in the future. Best regards, Mercure Tokyo Hibiya

Dear Guest, Thank you for your very much for your stay. We truly appreciate your time for the detail feedback. Your kind words on the location for the hotel is great deal. Regarding room cleaning, we offer two options: Eco Cleaning, which includes trash collection but does not involve changing bed sheets, and Full Room Make-Up, where we clean the entire room as requested by the guest. We hope to serve you again in future. Sincerely, Mercure Tokyo Hibiya.

Dear Mr. Shek Hei L. Thank you very much for your continued support of Accor Hotels. We truly appreciate your reservation at Mercure Tokyo Hibiya. We sincerely appreciate you taking the time to share your valuable feedback. We apologize that the lounge did not meet your expectations. We will work closely with the relevant departments to improve both the lounge experience and breakfast service. We would be delighted to welcome you again on your next visit to Tokyo. Thank you. Best regards. Mercure Tokyo Hibiya

Dear Valued Guest Thank you very much for staying at Mercure Tokyo Hibiya. We sincerely appreciate you taking the time to share your valuable feedback with us. At Mercure Tokyo Hibiya, we will continue striving to provide an even more satisfying experience for our guests. Should you visit Tokyo again, we would be delighted to welcome you back. We look forward to seeing you again in the future. Warm regards. Mercure Tokyo Hibiya