东京田町铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 2,114 评论

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东京田町铂尔曼酒店 - Image 1
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3 1 21 Shibaura, Minato, 1080023 东京, 日本

描述

酒店其他优惠

  • 从 JR 田町站可直达酒店。从羽田机场前往酒店非常方便。步行 3 分钟即可到达三田站

  • 大堂采用自然材料进行装饰，多彩的色调受日本歌舞伎艺术的影响。

  • 行政休闲区供行政房和套房入住的贵宾使用

  • 酒店设有育婴室、带尿布台的洗手间和其他服务，可供家庭客人使用

  • 位于 msb 田町综合项目内，那里有许多商店和餐厅

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酒店位置

东京田町铂尔曼酒店

3 1 21 Shibaura, Minato
1080023 东京
日本

GPS:35.64569, 139.74912

电话
传真 +81 3-6400-5856

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

KASA

在精致美食风格的菜肴中，所有的风味和趣味中都融入了令人称奇的亚洲元素。这就是位于田町的 KASA，您可以在它充满活力的休闲氛围中，品尝用当地食材制作的融合菜肴。样品和风味。住宿和社交。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  2,114 评论

TripAdvisor 评级  4.5/5  384 评论

卓越奖 2024

Great location, and great service

Tripadvisor 评级 5.0/5

Chase V 家庭住宿 - 经 TripAdvisor 认证的评论

Not sure about the recent bad reviews. We had zero problems with either of our rooms that were booked. They accommodated late checkout for one of the rooms and even one room was ready when we arrived way too early. The front desk was always more than helpful and willing to assist with all requests. There’s a small city tax but it’s like $16 for both rooms and three nights. The room is large (for Tokyo) and the bed super comfortable. The bathroom is adequate not a traditional Japanese style but gets the job done. The location is terrific 4 min walk covered to the JR lines, and access to a few subway lines further down as well. It’s hard to keep 5 star expectations for any hotel in this league. But they are definitely near the 5 star, prices are adequate for Tokyo and the size of room, just book in advance to save money. Overall would definitely consider making this a base camp for my next journey to Tokyo.

交通方便

客户意见评级 4.5/5

C. 情侣住宿 - 所有已确认评论

美好的回憶，下次會回訪

Dear Sheng I, Thank you very much for taking the to share your experiences from your recent stay at Pullman Tokyo Tamachi. We are glad to hear that you were able to have such a memorable stay with us, and we hope to welcome you back on your next visit to Tokyo! Sincerely, Pullman Tokyo Tamachi Guest Experience

Overpriced, disappointing and not a 5 star hotel

Tripadvisor 评级 3.0/5

dzy79 Couples - 经 TripAdvisor 认证的评论

This is the 4th hotel in which we've stayed during a two week trip to Japan. All others have been 4 star, also Accor Group hotels, and we thought we'd treat ourselves with a 5 star hotel for our final night. Unfortunately, of all the hotels we've used, this is the poorest. It's definitely not 5 stars. It's an average 4 star hotel. The location is handy for the train station and for getting to the airport but that's about it. There are far better locations to stay in Tokyo. The room is a good size and the bed is huge. However, the bathroom was tiny and the shower not very good. The shower over the bath tub felt like something from a 3 star hotel. No amenities in the bathroom. You have to request them from reception. That is not 5 star standard. All our 4 star hotels had everything you might need in the bathroom, and their bathrooms were larger. Water and Nespresso machine in the room as you'd expect but the Nespresso machine was dirty. In any hotel I stay in with a coffee machine, I run it through with water first to ensure it's clean. It usually is. But not here. It was dirty. I didn't find the staff friendly at all. They seemed rather abrupt, not very welcoming and definitely not the service I'd expect for a 5 star hotel. Service is what often sets 5 star apart from 4 star, but not here. Also, a member of staff walked into our room just after we had arrived! He asked if the room needed cleaned. Why would it need cleaned when we'd literally just arrived?! He didn't even knock or ring the doorbell. The room has a bell, so please use it! We were disappointed that the rooftop bar was closed for a private function. Don't advertise a rooftop bar with views as one of your unique selling points then close it to your paying guests! We would definitely not stay here again and I would not recommend it. It is overpriced and not 5 star quality. If you're an Accor ALL member, there are better 4 star hotel options in Tokyo than this supposed 5 star! Go check them out instead!

Dear Dzy79, Thank you very much for taking the time to share your feedback about your recent stay with us at Pullman Tokyo Tamachi, and for your loyalty as an ALL member. We sincerely apologize that your experience did not meet your expectations. We are truly sorry for the inconvenience caused by the cleanliness of the in-room coffee machine and the staff member asking about room cleaning when this was not requested. These are certainly not the standards we aim to uphold. Please rest assured that we have investigated both matters, and have retrained our housekeeping staff on the correct procedures to avoid any future incidents from occurring. Regarding the rooftop bar closure, we sincerely apologize for any disappointment this may have caused. We understand that this is a facility of the hotel that many guests look forward to experiencing, and we will ensure that future closures are communicated more effectively prior to check-in via our website, and upon check-in by our staff. We truly value your feedback and hope to have the opportunity to welcome you back to Pullman Tokyo Tamachi in the future, where we can provide you with the 5-star experience you deserve. Sincerely, Pullman Tokyo Tamachi Guest Experience

Extremely Disappointing Experience at Pullman Tokyo Tamachi

Tripadvisor 评级 1.0/5

kaybun Couples - 经 TripAdvisor 认证的评论

I recently stayed at Pullman Tokyo Tamachi for the second time, and I am deeply disappointed by the lack of care and customer focus from this hotel. Despite initially crediting points to my ALL account, including the 3X rewards points promotion, the hotel later deducted them, citing a 'system error.' When I raised the issue, they outright refused to honor the points, even though I had rightfully earned them based on the amount I paid. As a loyal Diamond Accor member who spent a total of 201,600 JPY on my stay, I expected better treatment and transparency. I only asked for the points that were due to me, but the hotel’s response has been dismissive and unsatisfactory. This experience has left a very negative impression of Pullman Tokyo Tamachi. I cannot recommend this hotel to anyone seeking fair and respectful treatment as a loyal Accor member. Extremely disappointing and not up to the standards I expect from the Pullman brand.

Dear Kaybun, Thank you for sharing your feedback about your recent stay at Pullman Tokyo Tamachi and for your loyalty as an ALL Diamond member. We sincerely apologize for the inconvenience and disappointment you experienced regarding the points crediting issue. We understand your frustration and assure you that we take your concerns seriously. We have thoroughly reviewed the calculations for your hotel expenses to ensure that your points have been credited correctly, and can confirm that the updated point balance reflected in your account is accurate to Accor term's and conditions surrounding eligible expenses. We truly value your loyalty as an ALL Diamond Member and strive to provide exceptional service to all our guests. Your feedback is important to us, and we invite you to continue contacting us via email to address the concerns you have with this matter. We hope to have the opportunity to welcome you back to Pullman Tokyo Tamachi in the future and provide you with the positive experience you deserve. Sincerely, Pullman Tokyo Tamachi Guest Experience

A truly welcoming and excellent hotel - highly recommend

Tripadvisor 评级 5.0/5

Barcar123 Couples - 经 TripAdvisor 认证的评论

We had a wonderful stay at the Pullman Tokyo Tamachi in October! There are not enough good things to say about this hotel and the exceptional staff. We stayed for 7 nights after a transpacific cruise. Location - a 2 minute walk from the Yamamoto Line and a 3.5 minute walk from the Mita Station. It was so easy to get to all of the major areas and tourist attractions. There are also many great restaurants within a 1-10 minute walk and super easy access to a supermarket, 7-11 and FamilyMart. We loved that it was very well located, but also quiet and peaceful. Because it was a business district, we also noticed that there was more English spoken here than other areas of Tokyo (we tried to speak Japanese when we could, but we only knew basic phrases) Room - we had a lovely room with a king (or maybe even larger) bed, great bathroom with shower and reasonable closet space. It was very clean and well appointed. Restaurant - the breakfast buffet was amazing and I also had a delicious lunch at the restaurant. The service was fantastic and everyone’s English was great (my Japanese is terrible) Room service - I had one room service meal - it was okay, but not the highlight of our stay. Check-in and check-out - both were very smooth. We were at the hotel early (right off the cruise ship so about 10 am) and the staff sent us up to the executive lounge until our room was ready. It was only about a 15 minute wait. Check out was very smooth as well, staff was incredibly helpful with our bags etc getting us into a taxi to head to the airport. Executive Lounge - this was truly the highlight of this overall great hotel. Jordan and his team could not have been more welcoming, hospitable and helpful. 5 days into my stay I seriously sprained my ankle stumbling on some stairs and they could not have been more helpful. All hotel staff were great - providing a wheelchair for the rest of the stay, bringing bags of ice to the room and looking after me. I couldn’t have asked more from a family member! The lounge itself is a welcoming space, with snacks and drinks (including wine and beer) available for most of the day and a wonderful happy hour from about 5 to 7:30 with some amazing Japanese whisky and appetizers. The team was also incredibly helpful with restaurant recommendations and reservations, activity suggestions and overall assistance with any logistics required (for me that included finding crutches and a medical clinic). I am incredibly grateful for this team. I would stay here again any time I return to Tokyo - thank you so much!

Dear Barcar123, Thank you so much for taking the time to share this wonderful feedback regarding your recent stay with us at Pullman Tokyo Tamachi. We're thrilled to hear that your stay was exceptional and that our team exceeded your expectations. Your kind words about the service of our team is truly heartwarming, and we are so glad to hear that we were able to make your stay comfortable and enjoyable, even after your accident. We hope that you are safely healed and were able to return home without issue. Please know that our team is always here to assist our guests, and we are honored to have been able to support you during your stay. We look forward to welcoming you back to explore more of Japan soon! Sincerely, Pullman Tokyo Tamachi Guest Experience

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其他网络用户评价我们的酒店

  • 786 评论 9.6/10 位置
  • 833 评论 8.9/10 房间
  • 1,150 评论 9.4/10 服务
  • 19 评论 6.4/10 上网
  • 428 评论 8.5/10 舒适度
  • 330 评论 8.5/10 设施
  • 295 评论 8.7/10 早餐
  • 243 评论 8.9/10 清洁度

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。