Fairmont Tokyo 5 星

客户意见评级 (ALL 评级) 4.7/5 493 评论

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Fairmont Tokyo - Image 1
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1-1-1 Shibaura, Minato ku, 1050023 东京, 日本

描述

酒店其他优惠

  • 酒店地理位置优越，位于东京市中心，邻近羽田机场、银座和品川。

  • 迷人的空中之旅，城市的活力与海湾的宁静在这里融为一体。

  • 酒店拥有 217 间非常宽敞的客房，包括 74 间费尔蒙金尊客房，所有客房均可欣赏到海湾或东京塔的美丽景观。

  • 酒店设有 5 间餐厅和 2 间酒吧，餐饮理念各具特色，所有餐厅和酒吧均可欣赏美景，并设有室外露台。

  • 健康体验包括费尔蒙水疗中心、20 米室内无边泳池和 24 小时健身房。

我们的客房

酒店位置

Fairmont Tokyo

1-1-1 Shibaura, Minato ku
1050023 东京
日本

GPS:35.650898, 139.757598

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  493 评论

客户意见评级 5.0/5

Qi Y. W. 情侣住宿 - 所有已确认评论

非常好的体验

Dear Qi Y. W., Thank you very much for sharing your recent experience at Fairmont Tokyo. We are delighted to learn that your stay was excellent and that you enjoyed so many aspects of our hotel including the comfort of your accommodation, the Executive Lounge, Fairmont Gold, and our fitness and pool facilities. It is wonderful to know that our team made a positive impression and that your check-in and check-out processes were seamless. We truly appreciate your constructive feedback regarding sustainability and paper usage. Your suggestion to reduce printed materials and allow guests to access information more freely is very valuable. We are actively reviewing ways to enhance our eco-friendly practices, and your input will help us move closer to that goal. We regret that the welcome drink did not meet your expectations. Please accept our apologies for this shortfall. We will share your comments with our team to ensure improvements are made so that every detail of your arrival experience reflects the high standards we strive for. Thank you again for your thoughtful review and for recommending Fairmont Tokyo. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

客户意见评级 5.0/5

Yezhuang J. 家庭住宿 - 所有已确认评论

塔景不如湾景，竟然还要升级加钱，搞得莫名其妙的。内部设施、卫浴用品一流，房间设计及公共空间设计很有品位，但是价格呢也是有些过高了，听说新店开业住三晚送一晚没有享受到

Dear Yezhuang J. Thank you for sharing your recent experience with us. We are delighted to know that you appreciated our convenient location, the first-class interior environment, and the quality of our facilities and amenities. It is wonderful to hear that the design of our rooms and public spaces met your expectations. We sincerely regret any disappointment regarding the view and the upgrade process. Your feedback is invaluable, and we will review our communication to ensure that upgrade options and associated costs are clearly explained in advance. We also understand your concern about pricing and the promotional offer you mentioned. We will take this into consideration as we continue to refine our offers and ensure they are accessible to all our guests. Your perfect ratings for arrival, accommodation, breakfast, cleanliness, and our team mean a great deal to us. It is our goal to provide exceptional service at every stage of your stay, and we are pleased that these aspects met your expectations. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back to Fairmont Tokyo in the near future. Please do not hesitate to reach out to us directly for any assistance with future reservations. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

客户意见评级 4.5/5

Wei Y. W. 情侣住宿 - 所有已确认评论

飯店設施很棒

Dear Wei Y. W., Thank you very much for sharing your experience with us and for rating your stay so highly. We are delighted to know that you enjoyed our hotel facilities and that your arrival, accommodation, breakfast, and cleanliness all met your expectations. It is wonderful to hear that these aspects contributed to a memorable stay for you and your partner. We also appreciate your kind words about our team. While we are pleased that overall service was positive, we sincerely apologize for the misunderstanding regarding your restaurant reservation. Please rest assured that we have shared your feedback with our team to ensure greater attention to detail and clearer communication in the future. Your recommendation means a great deal to us, and we hope to have the pleasure of welcoming you back to Fairmont Tokyo for another exceptional experience. Should you need any assistance with future reservations, please do not hesitate to reach out to us directly. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

客户意见评级 3.5/5

Dan T. 家庭住宿 - 所有已确认评论

这个价位的酒店 没有欢迎水果和小吃 不太理解

Dear Dan T. , Thank you very much for taking the time to share your feedback following your stay at Fairmont Tokyo. We are pleased to hear that you enjoyed the view and found our accommodation, pool, and service to be satisfactory. We sincerely apologize for the disappointment regarding the absence of welcome amenities. Your comments about the breakfast quality and ease of access have been noted and shared with the relevant teams for improvement. We also appreciate your feedback on the WiFi and loyalty member recognition, and we are working to enhance these aspects to better serve our valued guests. Your insights are invaluable to us, and we are committed to making your next visit more comfortable and memorable. We hope to welcome you and your family back again soon. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

客户意见评级 4.0/5

Zichen C. 情侣住宿 - 所有已确认评论

早餐的体验略微有点差，除此之外都很棒

Dear Zichen C. Thank you very much for taking the time to share your experience following your recent stay at Fairmont Tokyo. We are truly grateful for your detailed feedback and your continued loyalty as a member of ALL – Accor Live Limitless. We are delighted to know that our front desk team left a positive impression during your departure. Your kind words will be shared with them. At the same time, we sincerely regret that your breakfast experience did not meet expectations. We apologize for the service you received and the lack of warmth from our staff member. Please be assured that we are addressing this with our team to ensure more attentive and culturally sensitive service moving forward. We also appreciate your suggestions regarding the rooftop bar menu and room service. Your comments are valuable and have been shared with our Food & Beverage team for review and improvement. Thank you again for your thoughtful review. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

其他网络用户评价我们的酒店

  • 108 评论 8.8/10 位置
  • 280 评论 9.2/10 房间
  • 341 评论 8.2/10 服务
  • 208 评论 9.5/10 氛围
  • 187 评论 9.2/10 设施
  • 168 评论 7.6/10 食物
  • 81 评论 8.7/10 舒适度
  • 59 评论 9.4/10 游泳池

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