Fairmont Tokyo 5 星

客户意见评级 (ALL 评级) 4.7/5 766 评论

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Fairmont Tokyo - Image 1
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1-1-1 Shibaura, Minato ku, 1050023 东京, 日本

描述

酒店其他优惠

  • 酒店地理位置优越，位于东京市中心，邻近羽田机场、银座和品川。

  • 迷人的空中之旅，城市的活力与海湾的宁静在这里融为一体。

  • 酒店拥有 217 间非常宽敞的客房，包括 74 间费尔蒙金尊客房，所有客房均可欣赏到海湾或东京塔的美丽景观。

  • 酒店设有 5 间餐厅和 2 间酒吧，餐饮理念各具特色，所有餐厅和酒吧均可欣赏美景，并设有室外露台。

  • 健康体验包括费尔蒙水疗中心、20 米室内无边泳池和 24 小时健身房。

我们的客房

酒店位置

Fairmont Tokyo

1-1-1 Shibaura, Minato ku
1050023 东京
日本

GPS:35.650898, 139.757598

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  766 评论

客户意见评级 5.0/5

Honglu W. 商务住宿 - 所有已确认评论

环境舒适，服务周到。

客户意见评级 5.0/5

Chengzhong H. 朋友住宿 - 所有已确认评论

完美的东京城市度假体验，将会再次选择

Dear CHENGZHONG H., Thank you very much for taking the time to share such a detailed review and for choosing our hotel again for your Tokyo stay. We are delighted to know that you enjoyed the beautiful views, the warm service and the overall city resort experience. It is wonderful to read your compliments for our team, especially Charles at the bar and the tall lady with curly hair from the first floor concierge team. We will proudly share your kind words with them and with the rest of the team. At the same time, I am truly sorry for the issues you experienced with the kettle and its cleanliness, as well as the limited breakfast variety and the small quantity of toothpaste. Please be assured that we are reinforcing our room inspection procedures, reviewing the range of our breakfast selection and adjusting our amenity standards so that future stays are more comfortable. Thank you once again for your valuable feedback and for your trust. We sincerely hope to have the pleasure of welcoming you back soon for an even more enjoyable stay in Tokyo. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

客户意见评级 3.5/5

Shuyu D. 朋友住宿 - 所有已确认评论

选了日式的早餐，但是味道很普通，量也给的很少，所以不是很喜欢。房间升级也只给升了一级，同样面积的房间，不是很大方。

Dear shuyu d., Thank you very much for taking the time to share your experience at Fairmont Tokyo. We are pleased to hear that you enjoyed your check in, our cleanliness, bar, concierge service, pool, gym, and sustainability initiatives. At the same time, I would like to sincerely apologize that the taste and portion of the Japanese and Western breakfast did not meet your expectations, that our team did not inform you about the option to reserve window seats, and that no apology was offered regarding your breakfast experience during check out. I have shared your feedback in detail with both our dining and front office teams. We are reviewing the dishes and portions of our breakfast offerings, ensuring our colleagues clearly explain seat reservation options, and reinforcing the importance of acknowledging guest concerns during departure. Regarding the room upgrade and the recognition you received during your stay, we are currently reviewing our room allocation procedures so that we can explain available options more clearly and ensure you feel genuinely valued. I have also reminded our bar team to follow up promptly regarding the wooden coaster price and to honor any commitments made to our guests. We sincerely hope to welcome you back to Fairmont Tokyo and to offer you an experience that truly reflects the level of hospitality you expect. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

客户意见评级 4.5/5

Xinyi J. 朋友住宿 - 所有已确认评论

楼下礼宾台的女生服务态度非常好，健谈有礼貌。

Dear XINYI J., Thank you very much for choosing Fairmont Tokyo and for taking the time to share such a wonderful review of your recent stay with your friends. We are truly delighted to know that you enjoyed your time with us and that your overall experience was so positive. It is especially heartwarming to read your kind words about the reception desk on the ground floor. Your description of her as friendly, talkative, and very polite is exactly the type of service we strive to offer, and I will be sure to share your compliments with her and the rest of our team. It was a pleasure to welcome you, and we truly appreciate your willingness to recommend Fairmont to your friends, colleagues, and family. We hope we will have the opportunity to welcome you back to Fairmont Tokyo in the near future. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

客户意见评级 2.5/5

Hongyi L. 情侣住宿 - 所有已确认评论

顶层酒吧的服务非常不专业，让我很失望。

Dear HONGYI L. Thank you for taking the time to share your feedback so honestly. I truly appreciate you letting us know where your experience did not meet expectations, and I’m very sorry that your stay left you feeling disappointed. I would like to start with the experience at our rooftop bar. Hearing that the service felt unprofessional is concerning, and I understand how much this can affect the overall impression of a stay, especially in a space that is meant to feel polished, relaxed, and enjoyable. This is not the standard we aim to deliver, and I sincerely apologize for the frustration this caused you. I’m also sorry for the confusion around your order and payment during check-in. Having to clarify charges and complete payment again yourself is inconvenient and should never happen. This points to a lack of clarity and coordination on our side, and I fully understand why this would impact your confidence in our processes. Your feedback on breakfast is equally important. A limited selection and flavors that did not meet expectations clearly affected your morning experience, and I regret that this was the case. Breakfast should be a moment of enjoyment, not disappointment, and we have work to do to improve both variety and quality. You also mentioned that service management felt disorganized. I appreciate you being direct about this. Consistency, clear communication, and confident leadership are essential in delivering a smooth guest experience, and your comments highlight areas where we must improve internally. While I’m glad to know that your room, cleanliness, Wi-Fi, and departure were positive, I don’t want those aspects to overshadow the issues you raised. An overall score of 50 tells us clearly that key moments of your stay fell short, and your feedback gives us valuable insight into where we need to do better. Thank you again for sharing your experience with us. Your feedback matters, and it helps us reflect, improve, and grow. Warm regards, Zulkiflee J Hotel Manager Fairmont Tokyo

其他网络用户评价我们的酒店

  • 158 评论 8.4/10 位置
  • 423 评论 9.3/10 房间
  • 492 评论 8.2/10 服务
  • 303 评论 9.6/10 氛围
  • 268 评论 9.1/10 设施
  • 237 评论 8/10 食物
  • 128 评论 8.8/10 舒适度
  • 98 评论 8.9/10 游泳池

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