Fairmont Tokyo 5 星

客户意见评级 (ALL 评级) 4.7/5 410 评论

保证最优惠房价
Fairmont Tokyo - Image 1
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1-1-1 Shibaura, Minato ku, 1050023 东京, 日本

描述

酒店其他优惠

  • 酒店地理位置优越，位于东京市中心，邻近羽田机场、银座和品川。

  • 迷人的空中之旅，城市的活力与海湾的宁静在这里融为一体。

  • 酒店拥有 217 间非常宽敞的客房，包括 74 间费尔蒙金尊客房，所有客房均可欣赏到海湾或东京塔的美丽景观。

  • 酒店设有 5 间餐厅和 2 间酒吧，餐饮理念各具特色，所有餐厅和酒吧均可欣赏美景，并设有室外露台。

  • 健康体验包括费尔蒙水疗中心、20 米室内无边泳池和 24 小时健身房。

我们的客房

酒店位置

Fairmont Tokyo

1-1-1 Shibaura, Minato ku
1050023 东京
日本

GPS:35.650898, 139.757598

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  410 评论

客户意见评级 4.5/5

Wei Y. W. 情侣住宿 - 所有已确认评论

飯店設施很棒

Dear Wei Y. W., Thank you very much for sharing your experience with us and for rating your stay so highly. We are delighted to know that you enjoyed our hotel facilities and that your arrival, accommodation, breakfast, and cleanliness all met your expectations. It is wonderful to hear that these aspects contributed to a memorable stay for you and your partner. We also appreciate your kind words about our team. While we are pleased that overall service was positive, we sincerely apologize for the misunderstanding regarding your restaurant reservation. Please rest assured that we have shared your feedback with our team to ensure greater attention to detail and clearer communication in the future. Your recommendation means a great deal to us, and we hope to have the pleasure of welcoming you back to Fairmont Tokyo for another exceptional experience. Should you need any assistance with future reservations, please do not hesitate to reach out to us directly. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

客户意见评级 3.5/5

Dan T. 家庭住宿 - 所有已确认评论

这个价位的酒店 没有欢迎水果和小吃 不太理解

Dear Dan T. , Thank you very much for taking the time to share your feedback following your stay at Fairmont Tokyo. We are pleased to hear that you enjoyed the view and found our accommodation, pool, and service to be satisfactory. We sincerely apologize for the disappointment regarding the absence of welcome amenities. Your comments about the breakfast quality and ease of access have been noted and shared with the relevant teams for improvement. We also appreciate your feedback on the WiFi and loyalty member recognition, and we are working to enhance these aspects to better serve our valued guests. Your insights are invaluable to us, and we are committed to making your next visit more comfortable and memorable. We hope to welcome you and your family back again soon. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

客户意见评级 4.0/5

Zichen C. 情侣住宿 - 所有已确认评论

早餐的体验略微有点差，除此之外都很棒

Dear Zichen C. Thank you very much for taking the time to share your experience following your recent stay at Fairmont Tokyo. We are truly grateful for your detailed feedback and your continued loyalty as a member of ALL – Accor Live Limitless. We are delighted to know that our front desk team left a positive impression during your departure. Your kind words will be shared with them. At the same time, we sincerely regret that your breakfast experience did not meet expectations. We apologize for the service you received and the lack of warmth from our staff member. Please be assured that we are addressing this with our team to ensure more attentive and culturally sensitive service moving forward. We also appreciate your suggestions regarding the rooftop bar menu and room service. Your comments are valuable and have been shared with our Food & Beverage team for review and improvement. Thank you again for your thoughtful review. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

客户意见评级 4.5/5

Qiwei W. 情侣住宿 - 所有已确认评论

非常满意的住宿体验

Dear Qiwei W. We are truly honored to receive your generous rating and thoughtful feedback. We are delighted to hear that you enjoyed the beautiful views and found your stay both comfortable and satisfying. It is especially rewarding to know that our housekeeping team contributed positively to your experience, your kind recognition will be shared with them and celebrated. At the same time, we sincerely apologize for the shortcomings you encountered with our breakfast service and WiFi connectivity. We regret the delay in food service and the missing items, and we understand how these issues may have impacted your overall experience. Please be assured that we have shared your comments with our culinary and technical teams to address these concerns and improve the ease and speed of service. Your feedback is invaluable in helping us enhance our guest experience, and we thank you for your constructive insights. We hope to have the pleasure of welcoming you and your partner back to Fairmont Tokyo in the near future, and we will strive to make your next stay even more seamless and memorable. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

客户意见评级 2.5/5

Xiaoyun Y. 家庭住宿 - 所有已确认评论

看中酒店是新的和房间大，但是在房间有可升级房型情况下没有享受到升级，预订3间房间，名字全部错误，办理入住用了很长时间。早餐等待上菜时间每天都至少超过半小时，甚至第一天等了1小时…而且服务参差不齐，只有最后一次就餐享受到了面包，其他时候从来没有人问我们是否需要。没有完整介绍酒店的服务等等。服务人员也不热情，可能不至于到歧视，但是还是存在差异化对待，对待欧美客人就比较热情，对待中国客人就很冷淡。小孩子也不友好，有一些画笔，但是很旧，而且也不是新的。以前去的酒店都会给一份新的画笔。

Dear Xiaoyun Y., Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Fairmont Tokyo. We sincerely appreciate your comments and are truly sorry to learn that your experience did not meet your expectations. We are pleased to hear that you found our hotel new and the rooms spacious. However, we deeply regret the inconveniences you encountered during your stay. Please accept our sincerest apologies for the issues experienced at check-in, including the incorrect reservation details and the extended wait time. Your feedback regarding the breakfast delays, inconsistent service, and lack of proactive assistance has been shared with our Food & Beverage and Front Office teams for immediate review and improvement. We are especially concerned about your comments regarding the difference in treatment between guests of different nationalities. At Fairmont Tokyo, we are committed to providing warm, respectful, and inclusive service to all our guests, and we take such feedback very seriously. Regarding the children’s amenities, we apologize that the provided items did not meet your expectations. We will review our offerings to better cater to our younger guests. Lastly, we are sorry for the unclear charges at check-out and the difficulties you faced accessing your ALL account and earning points. Our team will follow up to ensure your points are credited appropriately and to clarify any billing concerns. We truly value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you and your family back in the future and provide you with a much more seamless and enjoyable experience. Warm regards, Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

其他网络用户评价我们的酒店

  • 81 评论 8.5/10 位置
  • 230 评论 9.2/10 房间
  • 283 评论 8.3/10 服务
  • 180 评论 9.5/10 氛围
  • 157 评论 9.1/10 设施
  • 140 评论 7.8/10 食物
  • 68 评论 8.9/10 舒适度
  • 51 评论 9.2/10 游泳池

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