Fairmont Tokyo 5 星

Dear Iwei L., Thank you very much for sharing your wonderful review following your family stay at Fairmont Tokyo. We are delighted to receive your perfect ratings across all aspects of your experience and are especially pleased to know that our environmental standards reflected the consistent level of quality you expect from a world-class hotel. Your kind recognition of our accommodations, cleanliness, dining experiences, WiFi, and the attentiveness of our team is greatly appreciated. We are also happy to hear that our sustainability initiatives, welcome experience, and member recognition contributed positively to your stay. Creating memorable and responsible hospitality experiences for our guests remains one of our highest priorities. Thank you once again for your recommendation and valued feedback. We look forward to welcoming you and your family back to Fairmont Tokyo for another exceptional stay in the near future. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

Dear Tao D., Thank you very much for sharing your wonderful review following your recent family stay at Fairmont Tokyo. It is especially rewarding to know that our facilities and proactive service contributed to such a memorable stay. We are also pleased that our sustainability efforts, concierge service, and Fairmont Gold Lounge met your expectations. Your kind words are a great encouragement to our entire team, who strive to create exceptional experiences for each guest. Thank you as well for your recommendation and for choosing Fairmont Tokyo. We look forward to welcoming you and your family back whenever your travels bring you to Tokyo again. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

Dear Hang C. Thank you for sharing your feedback. We are truly sorry to learn of the concern you raised regarding your personal belongings and understand how distressing such a situation can be. Following your report, we conducted an extensive investigation, including checking the rooms associated with your stay and our laundry areas, reviewing relevant CCTV footage, and speaking with the team members involved. As requested, the findings of our investigation were subsequently shared with your travel agent. We also genuinely appreciate that you chose to return and stay with us again last week, and I trust that your return visit provided a more positive experience. Thank you again for sharing your concerns with us. Zulkiflee.J Hotel Manager Fairmont Tokyo

Dear Dapeng Z., Thank you very much for sharing your wonderful feedback following your recent family stay at Fairmont Tokyo. We are truly delighted to hear that your Tower View Room experience was nearly perfect and that our housekeeping team's meticulous attention to detail contributed so positively to your stay. We are especially pleased to know that Mickey and Zhu at Driftwood restaurant and bar created such a meaningful connection and made you feel genuinely welcomed. Your kind recognition of their service will be shared with them and the entire Driftwood team. At the same time, we sincerely appreciate your constructive comments regarding breakfast, the arrival experience, proactive upgrade communication, and membership recognition. Your observations are invaluable and help us identify areas where we can further enhance the guest experience. Thank you again for your thoughtful review and recommendation. We look forward to welcoming you and your family back to Fairmont Tokyo for another memorable visit. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

Dear Dian Yu, Thank you very much for sharing your detailed feedback following your recent stay at Fairmont Tokyo. We are delighted to learn that you enjoyed so many aspects of your visit, including your arrival experience, accommodation, cleanliness, concierge service, pool facilities, and our team's hospitality. We are especially pleased to hear your kind recognition of our front desk colleague from Nepal and will gladly share your compliments with the team. At the same time, we sincerely appreciate your constructive comments regarding our breakfast experience. Your observations about the Japanese breakfast selection and the authenticity of certain offerings are valuable and will be carefully reviewed with our culinary team. We are also grateful for your suggestions concerning the teppanyaki menu, towel storage and hanging facilities, and the atmosphere at Off Record. Thank you once again for your support and recommendation. We look forward to welcoming you back to Fairmont Tokyo and providing an even more refined experience on your next visit. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo