Perched above Tokyo Bay, Vue Mer blends French and Japanese lounge culture with timeless elegance and contemporary creativity.
Enjoy distinct afternoon tea experiences, interactive trolley service, and Liquream, all with sweeping bay views.
厨房类型
咖啡厅
容量
149
可访问性
无障碍服务
BLUE FRONT SHIBAURA TOWER S, 1-1-1 Shibaura, Minato ku, Tokyo, 1050023 东京, 日本
Perched above Tokyo Bay, Vue Mer blends French and Japanese lounge culture with timeless elegance and contemporary creativity.
Enjoy distinct afternoon tea experiences, interactive trolley service, and Liquream, all with sweeping bay views.
Migiwa
张照片中的 张 - Migiwa
通过将传统与现代风味相融合的改良方法，让寿司重获新生。每一道美食都采用时令海鲜精心制作而成。
厨房类型
日式
容量
12
可访问性
无障碍服务
BLUE FRONT SHIBAURA TOWER S, 1-1-1 Shibaura, Minato ku, Tokyo, 1050023 东京, 日本
Dear Jian W.,
Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Tokyo.
While we are pleased to know that you generally had a positive experience and appreciated our breakfast selection, lobby lounge dining, concierge service, WiFi, and departure experience, we are sincerely sorry for the shortcomings you encountered.
The cleanliness issues you described, particularly about the shower hose and the failure to replenish slippers after servicing your room, fall below the standards we strive to deliver. Please accept our sincere apologies for these oversights. Your comments have been shared with our Housekeeping leadership team, and additional attention is being placed on room inspection procedures and service training to help prevent similar occurrences.
We also regret the inconvenience regarding transportation arrangements. Your observations are valuable as we continue to refine our guest experience and service offering.
Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back to Fairmont Tokyo and provide you with the seamless luxury experience you rightfully expect.
Warm regards,
Zulkiflee Januar
Hotel Manager
Fairmont Tokyo
Dear Yiqi L.,
Thank you very much for sharing your wonderful review following your recent stay at Fairmont Tokyo.
We are truly delighted to learn that your visit created such memorable experiences and that our team made you feel at home throughout your stay. It is especially rewarding to hear that the Fairmont Gold Lounge experience, seamless communication in your native language, and the warm hospitality provided by our colleagues contributed positively to your visit. .
Your kind recognition of our Cantonese-speaking team members will be shared with them, as I know they will be encouraged by your thoughtful words.
We are also pleased to know that you enjoyed your room's Tokyo Tower view, the cleanliness and turndown service, our pool facilities, Driftwood Bar, and our Serene.Jr mascot.
At the same time, thank you for highlighting opportunities for improvement. We appreciate your comments regarding the breakfast variety, WiFi connectivity after midnight, and the bathroom glass door.
Your feedback has been shared with the relevant teams for review, particularly concerning the door's safety and noise level.
Thank you once again for your recommendation and support. We look forward to welcoming you back to Fairmont Tokyo for another exceptional stay in the future.
Warm regards,
Zulkiflee Januar
Hotel Manager
Fairmont Tokyo
客户意见评级 4.5/5
Ping W.
家庭住宿
-
所有已确认评论
体验感非常好，环境非常时尚舒适
Dear Ping W.,
Thank you very much for taking the time to share your feedback following your family stay at Fairmont Tokyo.
We are delighted to know that you had a very enjoyable experience and that you appreciated our convenient location, stylish atmosphere, and the attention to detail throughout the hotel.
It is especially rewarding to learn that our cleanliness standards and departure experience met your expectations so well.
At the same time, we appreciate your ratings regarding breakfast and our team service. Your valuable comments help us identify opportunities to enhance the guest experience, and we will continue working closely with our teams to deliver even more attentive and personalized service.
Thank you once again for your recommendation and kind support. We look forward to welcoming you and your family back to Fairmont Tokyo for another memorable stay in the near future.
Warm regards,
Zulkiflee Januar
Hotel Manager
Fairmont Tokyo
客户意见评级 5.0/5
Hanxiao L.
家庭住宿
-
所有已确认评论
服务好 有中文服务。装修也好。
Dear Hanxiao L.,
Thank you very much for sharing your wonderful review and for awarding Fairmont Tokyo a perfect score. We are delighted to know that you enjoyed our convenient location, thoughtful service, and the hotel's design and décor.
It is especially rewarding to hear that our Chinese-speaking team members contributed positively to your stay and helped make your experience more comfortable and enjoyable. Your kind recommendation means a great deal to all of us.
Thank you once again for choosing Fairmont Tokyo for your family trip. We look forward to welcoming you and your loved ones back for another memorable stay in the near future.
Warm regards,
Zulkiflee Januar
Hotel Manager
Fairmont Tokyo
客户意见评级 5.0/5
Iwei L.
家庭住宿
-
所有已确认评论
環境水準全球一致
Dear Iwei L.,
Thank you very much for sharing your wonderful review following your family stay at Fairmont Tokyo.
We are delighted to receive your perfect ratings across all aspects of your experience and are especially pleased to know that our environmental standards reflected the consistent level of quality you expect from a world-class hotel. Your kind recognition of our accommodations, cleanliness, dining experiences, WiFi, and the attentiveness of our team is greatly appreciated.
We are also happy to hear that our sustainability initiatives, welcome experience, and member recognition contributed positively to your stay. Creating memorable and responsible hospitality experiences for our guests remains one of our highest priorities.
Thank you once again for your recommendation and valued feedback. We look forward to welcoming you and your family back to Fairmont Tokyo for another exceptional stay in the near future.
Warm regards,
Zulkiflee Januar
Hotel Manager
Fairmont Tokyo
Dear Tao D.,
Thank you very much for sharing your wonderful review following your recent family stay at Fairmont Tokyo.
It is especially rewarding to know that our facilities and proactive service contributed to such a memorable stay.
We are also pleased that our sustainability efforts, concierge service, and Fairmont Gold Lounge met your expectations.
Your kind words are a great encouragement to our entire team, who strive to create exceptional experiences for each guest.
Thank you as well for your recommendation and for choosing Fairmont Tokyo. We look forward to welcoming you and your family back whenever your travels bring you to Tokyo again.
Warm regards,
Zulkiflee Januar
Hotel Manager
Fairmont Tokyo
Dear Hang C.
Thank you for sharing your feedback. We are truly sorry to learn of the concern you raised regarding your personal belongings and understand how distressing such a situation can be.
Following your report, we conducted an extensive investigation, including checking the rooms associated with your stay and our laundry areas, reviewing relevant CCTV footage, and speaking with the team members involved. As requested, the findings of our investigation were subsequently shared with your travel agent.
We also genuinely appreciate that you chose to return and stay with us again last week, and I trust that your return visit provided a more positive experience.
Thank you again for sharing your concerns with us.
Zulkiflee.J
Hotel Manager
Fairmont Tokyo
Dear Dapeng Z.,
Thank you very much for sharing your wonderful feedback following your recent family stay at Fairmont Tokyo.
We are truly delighted to hear that your Tower View Room experience was nearly perfect and that our housekeeping team's meticulous attention to detail contributed so positively to your stay.
We are especially pleased to know that Mickey and Zhu at Driftwood restaurant and bar created such a meaningful connection and made you feel genuinely welcomed. Your kind recognition of their service will be shared with them and the entire Driftwood team.
At the same time, we sincerely appreciate your constructive comments regarding breakfast, the arrival experience, proactive upgrade communication, and membership recognition. Your observations are invaluable and help us identify areas where we can further enhance the guest experience.
Thank you again for your thoughtful review and recommendation. We look forward to welcoming you and your family back to Fairmont Tokyo for another memorable visit.
Warm regards,
Zulkiflee Januar
Hotel Manager
Fairmont Tokyo
Dear Dian Yu,
Thank you very much for sharing your detailed feedback following your recent stay at Fairmont Tokyo.
We are delighted to learn that you enjoyed so many aspects of your visit, including your arrival experience, accommodation, cleanliness, concierge service, pool facilities, and our team's hospitality. We are especially pleased to hear your kind recognition of our front desk colleague from Nepal and will gladly share your compliments with the team.
At the same time, we sincerely appreciate your constructive comments regarding our breakfast experience. Your observations about the Japanese breakfast selection and the authenticity of certain offerings are valuable and will be carefully reviewed with our culinary team. We are also grateful for your suggestions concerning the teppanyaki menu, towel storage and hanging facilities, and the atmosphere at Off Record.
Thank you once again for your support and recommendation. We look forward to welcoming you back to Fairmont Tokyo and providing an even more refined experience on your next visit.
Warm regards,
Zulkiflee Januar
Hotel Manager
Fairmont Tokyo
客户意见评级 3.0/5
Yinghui H.
家庭住宿
-
所有已确认评论
前台服务员服务好，房间噪音偏大，隔音效果差，早餐都是一样吃腻了。
Dear YINGHUI H.,
Thank you for taking the time to share your feedback following your stay with us.
I am pleased to know that our Front Office team made a positive impression and appreciate your kind recognition of our colleague. I will be sure to share your comments with the team.
At the same time, I am sorry to learn that the noise levels in your room, the breakfast selection and the ease of accessing our Wi-Fi did not meet your expectations. Your comments are valuable, and we will review them carefully with the relevant teams as we continue to refine our guest experience. I am also pleased to share that we have recently upgraded our Wi-Fi speed to further enhance connectivity for our guests.
Thank you once again for taking the time to share your experience with us. We truly appreciate your recommendation and hope to have the opportunity to welcome you and your family back for a more comfortable and enjoyable stay.
Warm regards,
Zulkiflee J
Hotel Manager
Fairmont Tokyo
客户意见评级 5.0/5
Yingjun M.
家庭住宿
-
所有已确认评论
房间很舒适，宽敞，布置温馨，卫生间淋浴区设计很好。酒店泳池干净整洁，早餐味道好，云吞面尤其好吃。
Dear Yingjun M.,
Thank you very much for sharing your wonderful feedback following your family stay at Fairmont Tokyo.
It is especially rewarding to know that you appreciated the thoughtful design of the bathroom and shower area, as well as the cleanliness of our facilities, including the swimming pool.
We are also pleased to hear that you enjoyed our breakfast selection.
Your recognition of our team's service, high standards of cleanliness, and sustainability efforts is greatly appreciated.
Thank you once again for your recommendation and support.
We look forward to welcoming you and your family back to Fairmont Tokyo in the near future.
Warm regards,
Zulkiflee Januar
Hotel Manager
Fairmont Tokyo
客户意见评级 5.0/5
Jinchen L.
情侣住宿
-
所有已确认评论
门口迎宾和小狗都很热情
Dear Jinchen L.,
Thank you very much for sharing your wonderful review and for choosing Fairmont Tokyo for your couple's getaway.
We are delighted to know that you had an excellent stay and that our welcoming team at the entrance left such a positive impression.
It is especially heartwarming to hear that both our doorman and our beloved hotel dog contributed to making your arrival memorable and enjoyable.
We are also grateful for your kind recognition of the tall, slender doorman who frequently wears a hat. I will be pleased to share your compliments with him and the entire front-of-house team.
Feedback such as yours is truly encouraging and inspires us to continue delivering genuine and personalized hospitality.
Thank you once again for your recommendation and support. We look forward to welcoming you back to Fairmont Tokyo for another exceptional stay in the near future.
Warm regards,
Zulkiflee Januar
Hotel Manager
Fairmont Tokyo
Dear Yuwen L.,
Thank you very much for sharing your wonderful feedback following your recent stay at Fairmont Tokyo.
We are delighted to hear that you enjoyed a private and comfortable experience and that your stay has created such a positive impression of the Fairmont brand. It is especially rewarding to know that you appreciated the spectacular Tokyo tower views, the spacious and thoughtfully designed room, and the warm hospitality provided by our team.
Your kind recognition of our colleagues at the 43rd Floor Lounge and restaurant, as well as the availability of Chinese-speaking staff, will be shared with great pride.
Thank you once again for your recommendation and support. We look forward to welcoming you back to Fairmont Tokyo for another memorable stay.
Warm regards,
Zulkiflee Januar
Hotel Manager
Fairmont Tokyo
客户意见评级 4.5/5
Tian Z.
商务住宿
-
所有已确认评论
入住体验很好，服务很周到，香薰、洗护用品闻起来很舒服，床上用品品质高，没有过敏现象
Dear Tian Z.,
Thank you very much for sharing your wonderful feedback following your recent business stay at Fairmont Tokyo.
We are delighted to hear that you enjoyed your overall experience and appreciated the attentive service provided by our team. It is especially rewarding to know that the fragrance of our aroma products and bath amenities, as well as the quality of our bedding, contributed to your comfort. We are particularly pleased that you found the bedding suitable and experienced no allergic reactions during your stay.
Your recommendation means a great deal to us. We will continue refining this aspect of our service to ensure a smoother and more seamless welcome for our guests.
Thank you once again for your valuable feedback. We look forward to welcoming you back to Fairmont Tokyo for another enjoyable stay in the near future.
Warm regards,
Zulkiflee Januar
Hotel Manager
Fairmont Tokyo
客户意见评级 5.0/5
Mingjie Y.
家庭住宿
-
所有已确认评论
景色很好，一边看东京湾，一边看东京塔，银座很近，房间也很大.中文服务真的很方便.
Dear Mingjie Y.,
Thank you very much for sharing your wonderful review following your family stay at Fairmont Tokyo.
We are truly delighted to learn that you enjoyed the spectacular views of both Tokyo Bay and Tokyo Tower, as well as our convenient location near Ginza. It is especially rewarding to know that you found your room spacious and comfortable throughout your stay.
We are also pleased to hear that our Chinese language service contributed to a seamless and welcoming experience. Creating an environment where our international guests feel at home is very important to us, and your kind recognition means a great deal to our team.
Thank you once again for your recommendation and generous feedback. We look forward to welcoming you and your family back to Fairmont Tokyo for another memorable stay in the near future.
Warm regards,
Zulkiflee Januar
Hotel Manager
Fairmont Tokyo
