Fairmont Tokyo 5 星

客户意见评级 (ALL 评级) 4.7/5 679 评论

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Fairmont Tokyo - Image 1
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1-1-1 Shibaura, Minato ku, 1050023 东京, 日本

描述

酒店其他优惠

  • 酒店地理位置优越，位于东京市中心，邻近羽田机场、银座和品川。

  • 迷人的空中之旅，城市的活力与海湾的宁静在这里融为一体。

  • 酒店拥有 217 间非常宽敞的客房，包括 74 间费尔蒙金尊客房，所有客房均可欣赏到海湾或东京塔的美丽景观。

  • 酒店设有 5 间餐厅和 2 间酒吧，餐饮理念各具特色，所有餐厅和酒吧均可欣赏美景，并设有室外露台。

  • 健康体验包括费尔蒙水疗中心、20 米室内无边泳池和 24 小时健身房。

我们的客房

酒店位置

Fairmont Tokyo

1-1-1 Shibaura, Minato ku
1050023 东京
日本

GPS:35.650898, 139.757598

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  679 评论

客户意见评级 4.5/5

Xinyi J. 朋友住宿 - 所有已确认评论

楼下礼宾台的女生服务态度非常好，健谈有礼貌。

Dear XINYI J., Thank you very much for choosing Fairmont Tokyo and for taking the time to share such a wonderful review of your recent stay with your friends. We are truly delighted to know that you enjoyed your time with us and that your overall experience was so positive. It is especially heartwarming to read your kind words about the reception desk on the ground floor. Your description of her as friendly, talkative, and very polite is exactly the type of service we strive to offer, and I will be sure to share your compliments with her and the rest of our team. It was a pleasure to welcome you, and we truly appreciate your willingness to recommend Fairmont to your friends, colleagues, and family. We hope we will have the opportunity to welcome you back to Fairmont Tokyo in the near future. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

客户意见评级 2.5/5

Hongyi L. 情侣住宿 - 所有已确认评论

顶层酒吧的服务非常不专业，让我很失望。

Dear HONGYI L. Thank you for taking the time to share your feedback so honestly. I truly appreciate you letting us know where your experience did not meet expectations, and I’m very sorry that your stay left you feeling disappointed. I would like to start with the experience at our rooftop bar. Hearing that the service felt unprofessional is concerning, and I understand how much this can affect the overall impression of a stay, especially in a space that is meant to feel polished, relaxed, and enjoyable. This is not the standard we aim to deliver, and I sincerely apologize for the frustration this caused you. I’m also sorry for the confusion around your order and payment during check-in. Having to clarify charges and complete payment again yourself is inconvenient and should never happen. This points to a lack of clarity and coordination on our side, and I fully understand why this would impact your confidence in our processes. Your feedback on breakfast is equally important. A limited selection and flavors that did not meet expectations clearly affected your morning experience, and I regret that this was the case. Breakfast should be a moment of enjoyment, not disappointment, and we have work to do to improve both variety and quality. You also mentioned that service management felt disorganized. I appreciate you being direct about this. Consistency, clear communication, and confident leadership are essential in delivering a smooth guest experience, and your comments highlight areas where we must improve internally. While I’m glad to know that your room, cleanliness, Wi-Fi, and departure were positive, I don’t want those aspects to overshadow the issues you raised. An overall score of 50 tells us clearly that key moments of your stay fell short, and your feedback gives us valuable insight into where we need to do better. Thank you again for sharing your experience with us. Your feedback matters, and it helps us reflect, improve, and grow. Warm regards, Zulkiflee J Hotel Manager Fairmont Tokyo

客户意见评级 5.0/5

Lei L. 家庭住宿 - 所有已确认评论

下次去东京一定还会来，景色优美，服务到位。设施的非常注重品质细节，让客人有宾至如归的感觉。大堂员工英语优秀，沟通顺畅。楼顶的酒吧景色优美。

Dear LEI L. Thank you very much for sharing your wonderful feedback following your recent stay with us. We are delighted to know that you enjoyed our new facilities, the beautiful views, and the attention to detail that we strive to provide. It is truly rewarding to hear that our service made you feel at home and that our team’s English proficiency ensured smooth communication throughout your stay. We are also pleased that you had the opportunity to visit our rooftop bar and appreciated its stunning scenery. Your kind words about the overall experience and recognition of our efforts mean a great deal to us. We look forward to welcoming you back on your next visit to Tokyo and creating another memorable experience for you and your family. Should you need any assistance with future reservations, please do not hesitate to reach out to us directly. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

客户意见评级 5.0/5

Qi Y. W. 情侣住宿 - 所有已确认评论

非常好的体验

Dear Qi Y. W., Thank you very much for sharing your recent experience at Fairmont Tokyo. We are delighted to learn that your stay was excellent and that you enjoyed so many aspects of our hotel including the comfort of your accommodation, the Executive Lounge, Fairmont Gold, and our fitness and pool facilities. It is wonderful to know that our team made a positive impression and that your check-in and check-out processes were seamless. We truly appreciate your constructive feedback regarding sustainability and paper usage. Your suggestion to reduce printed materials and allow guests to access information more freely is very valuable. We are actively reviewing ways to enhance our eco-friendly practices, and your input will help us move closer to that goal. We regret that the welcome drink did not meet your expectations. Please accept our apologies for this shortfall. We will share your comments with our team to ensure improvements are made so that every detail of your arrival experience reflects the high standards we strive for. Thank you again for your thoughtful review and for recommending Fairmont Tokyo. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

客户意见评级 5.0/5

Yezhuang J. 家庭住宿 - 所有已确认评论

塔景不如湾景，竟然还要升级加钱，搞得莫名其妙的。内部设施、卫浴用品一流，房间设计及公共空间设计很有品位，但是价格呢也是有些过高了，听说新店开业住三晚送一晚没有享受到

Dear Yezhuang J. Thank you for sharing your recent experience with us. We are delighted to know that you appreciated our convenient location, the first-class interior environment, and the quality of our facilities and amenities. It is wonderful to hear that the design of our rooms and public spaces met your expectations. We sincerely regret any disappointment regarding the view and the upgrade process. Your feedback is invaluable, and we will review our communication to ensure that upgrade options and associated costs are clearly explained in advance. We also understand your concern about pricing and the promotional offer you mentioned. We will take this into consideration as we continue to refine our offers and ensure they are accessible to all our guests. Your perfect ratings for arrival, accommodation, breakfast, cleanliness, and our team mean a great deal to us. It is our goal to provide exceptional service at every stage of your stay, and we are pleased that these aspects met your expectations. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back to Fairmont Tokyo in the near future. Please do not hesitate to reach out to us directly for any assistance with future reservations. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

其他网络用户评价我们的酒店

  • 133 评论 8.5/10 位置
  • 366 评论 9.4/10 房间
  • 432 评论 8.3/10 服务
  • 260 评论 9.6/10 氛围
  • 236 评论 9.2/10 设施
  • 211 评论 7.8/10 食物
  • 107 评论 8.8/10 舒适度
  • 84 评论 9.1/10 游泳池

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