Dear Guest, Thank you for sharing your feedback and for choosing to stay with us. We sincerely apologize that several aspects of your stay did not meet your expectations, including the breakfast portions, bathroom facilities, lounge experience, operating hours, and the service provided upon your arrival. Your comments have been shared with the relevant teams for review and improvement. We appreciate your valuable feedback and hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for sharing your feedback. We are pleased to hear that you enjoyed our friendly staff and breakfast. We sincerely apologize that the room size did not meet your expectations and for the housekeeping oversight regarding the hair found in the room. Your comments have been shared with our team to improve our service and cleanliness standards. We appreciate your valuable feedback and hope to have the opportunity to welcome you again in the future. Sincerely, Mercure Tokyo Hibiya

Dear Guest, Thank you for choosing to stay with us and for sharing your feedback. We are delighted to hear that you enjoyed our convenient location near Ginza, found good value in your stay, and that the bed arrangement was comfortable for your family. At the same time, we sincerely apologize that the room cleanliness, particularly the visible dust, fell short of your expectations. Your comments have been shared with our housekeeping team to ensure greater attention to detail moving forward. We appreciate your understanding and hope to have the opportunity to welcome you and your family again for an even more comfortable stay. Sincerely, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our convenient location near Shinbashi Station and Ginza, as well as your comfortable stay with us. It is especially rewarding to know that our team member helped make your visit even more memorable with attentive service. We truly appreciate your kind words and look forward to welcoming you again on your next trip to Tokyo. Sincerely, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for bringing these issues to our attention via your experience. We sincerely apologize that the facilities, cleanliness, and breakfast service did not meet your expectations during your stay. Your feedback regarding the staffing level, guest guidance, and room cleanliness has been shared with the relevant teams for improvement. We truly appreciate your valuable comments and hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Mercure Tokyo Hibiya

Dear Guest, Thank you for sharing your detailed feedback with us. We are pleased to hear that you enjoyed our convenient location and the warm hospitality from our team. Please accept our sincere apologies regarding the bathroom drainage issue and especially for the disappointing breakfast experience. Your comments have been shared with related department for the issue related to your stay including our restaurant team for improvement, and we will work carefully to enhance both the quality and replenishment of the offerings. We truly appreciate your valuable feedback and hope to welcome you again for a much better stay experience. Sincerely, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed the comfortable stay, as well as the upgrade and welcome drink as part of your Gold Member benefits. We also appreciate your comment regarding the room lighting and will share it with the relevant team for future improvements. We look forward to welcoming you again soon. Sincerely., Mercure Tokyo Hibiya

Dear Guest, Thank you very much for your kind review. We’re delighted to hear that you enjoyed our convenient location and had a restful stay with us. We look forward to welcoming you again soon. Sincerely, Mercure Tokyo Hibiya

조효진 님 이번에 수많은 숙소 중에서 저희 머큐어 호텔 도쿄 히비야를 선택해 주셔서 진심으로 감사드립니다. 또한, 투숙 기간 동안 솔직한 소감을 보내주신 점에 대해 진심으로 감사드립니다. 먼저, 입지에 대해 칭찬해 주셔서 대단히 영광입니다. 그러나 조식 시간대의 대응이 신속하지 못했고, 충분한 배려를 느끼시지 못하셨던 점에 대해서는 대단히 죄송하며 깊이 사과드립니다. 본래라면 고객님께서 하루의 시작을 편안하게 보내셔야 할 시간에 그러한 불쾌감을 드린 것은, 저희와 같이 호스피탈리티를 표방하는 시설로서 대단히 유감스럽게 생각하며, 깊이 반성하고 있습니다. 주신 지적 사항은 지체 없이 관련 부서 및 책임자에게 전달하였으며, 조식 서비스 전반의 운영 체계와 인력 배치, 직원의 행동 및 세심한 배려에 이르기까지 전면적으로 재검토하고 있습니다. 앞으로는 고객님의 마음에 더욱 깊이 공감하는, 세심하고 품격 있는 서비스 제공을 철저히 실천해 나가겠습니다. 다시 한번, 이번 일로 불편을 드린 점에 대해 깊이 사과드리며, 귀중한 의견을 보내주신 데 대해 진심으로 감사드립니다. 만약 다시 뵙게 될 기회가 주어진다면, 반드시 고객님의 기대에 부응할 수 있도록 직원 일동이 성심성의껏 모시겠습니다. Mercure Hotel Tokyo Hibiya La Scène 전 직원 일동

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed our convenient location and clean interior, and that your stay was comfortable. It is especially wonderful to know that our team member was able to assist you smoothly in Korean during check-in. We look forward to welcoming you again in the near future. Sincerely, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for your kind review. We are truly delighted to hear that you found our staff friendly and kind. Your special mention of the team member who assisted you during check-in is especially appreciated, and we will be sure to share your warm words with them. It is always our goal to create a welcoming and memorable experience for our guests, and your feedback encourages us to continue doing our best. We sincerely look forward to welcoming you again in the near future. Sincerely, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for taking the time to share detailed feedback about your stay with us. We sincerely apologize for the inconvenience you experienced upon arrival when you discovered clothing left behind in the room. This should not have happened, and we truly regret any discomfort or concern it may have caused, especially after your late arrival. Your feedback has been shared with our Housekeeping team to reinforce our room inspection procedures and ensure that such oversights do not occur again. We are grateful for your understanding and very pleased to hear that our team was able to respond promptly by assisting you with a room change and follow-up amenities. As you kindly mentioned, while issues may occasionally arise, our priority is always to resolve them quickly and sincerely so that our guests feel cared for. Your warm comments about the team and your trust in Accor and the Mercure Hotels brand truly mean a great deal to us. We are honored that this experience strengthened your impression of our service and hospitality. Thank you once again for your thoughtful review. We sincerely hope to have the pleasure of welcoming you and your family back again in the future. Warm regards, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for sharing your kind feedback. We are delighted to hear that you enjoyed the cleanliness, comfortable bedding, and our convenient location near Ginza. It is also wonderful to know that our housekeeping team and welcome drink service made a positive impression during your stay. Regarding check-in, our official check-in time is 2:00 PM. However, we are always happy to offer the room upon arrival whenever it is ready. We truly appreciate your comments about the reservation and payment process as well, and we will share your feedback with the relevant team for improvement. We hope to have the pleasure of welcoming you again in the near future. Sincerely, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for sharing your kind feedback. We are delighted to hear that you enjoyed our convenient location and that our team was able to assist by arranging rooms next to each other for your family. It is wonderful to know you had a comfortable stay with us. We also appreciate your comments regarding the food selection and service time, and we will certainly share them with the team for improvement. We hope to have the pleasure of welcoming you and your family again in the near future. Sincerely Mercure Tokyo Hibiya

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed our convenient location, peaceful room, and delicious food. It is wonderful to know you had a comfortable stay with us. We truly look forward to welcoming you again in the near future. Sincerely, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for your continued support and for choosing us again for your stay. We are delighted to hear that you appreciate our excellent location and that you found the Stay Plus suite night award interface intuitive and easy to use. At the same time, we sincerely apologize for the dust between the beds, the odor from the bed frame, and the inconvenience you experienced in the breakfast room. Your feedback is truly valuable, and we will share it with our housekeeping and restaurant teams to ensure better attention to detail and clearer seat management. We truly appreciate your constructive comments and look forward to welcoming you back for an even more comfortable stay next time. Sincerely, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for your wonderful feedback regarding your recent stay at Mercure Tokyo Hibiya. We are delighted to hear that you enjoyed our French-inspired style, excellent breakfast, stylish interior, and comfortable lounge. Your kind words truly encourage our team to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again soon. Sincerely, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to hear that you enjoyed our convenient location near the subway station, as well as the warm hospitality from our reception team. It is especially rewarding to know that, as a Platinum member, you felt well cared for during your stay. We are also pleased that you found the room clean, the amenities excellent, and the lounge atmosphere comfortable and relaxing. At the same time, we truly appreciate your feedback regarding breakfast. Your comments are valuable to us, and we will certainly share them with the team as we continue working to improve our offerings. We look forward to welcoming you back again soon for an even better experience. Sincerely, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for your feedback. We appreciate your honest comment regarding the room size. As we are located in the heart of Tokyo, our rooms are designed to be compact yet comfortable. We are pleased to know that everything else met your expectations. We truly hope to welcome you back again for another pleasant stay. Sincerely, Mercure Tokyo Hibiya