Fairmont Tokyo 5성

Dear Hyun C. P., Thank you for taking the time to share your feedback following your recent family stay at Fairmont Tokyo. We are pleased to hear that you appreciated our facilities, cleanliness, bar and pool experiences, and especially the friendliness and dedication of our team members. Your kind recognition of their efforts is sincerely appreciated. At the same time, I am sorry to learn that our breakfast experience fell short of your expectations. Your comments have been carefully noted and shared with our culinary and restaurant teams for immediate review. I also regret the inconvenience caused by the unstable WiFi connection and your disappointment regarding room upgrade recognition. These are important aspects of the guest experience, and we will continue to evaluate how we can improve them. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a much more seamless and memorable stay in the future. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

Dear JeonghyeonYeon, Thank you very much for sharing your wonderful feedback following your recent stay at Fairmont Tokyo. We are gladto hear that our team’s kindness and attentiveness made such a positive impression and contributed to a happy and comfortable experience for you. Your recognition of our colleagues is truly appreciated, and I will be pleased to share your encouraging comments with the entire team. We are also grateful for your valuable suggestion regarding our breakfast offerings. We appreciate your recommendation to expand the selection of Asian cuisine, including Japanese and Korean dishes. Guest feedback is important to us, and your comments will be shared with our culinary team as we continue to enhance the breakfast experience for our guests. Thank you once again for your recommendation and support. We look forward to welcoming you back to Fairmont Tokyo for another memorable stay in the near future. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

Dear HYUNSEOK O. Thank you for taking the time to share your candid feedback following your recent stay with us. As an ALL Platinum member who is familiar with other Fairmont properties, your perspective carries particular significance. Reading your comments, I was left with the impression that while you appreciated our hotel’s facilities, the overall experience did not reflect the level of hospitality and recognition you have come to expect from the Fairmont brand. I was particularly disappointed to learn that you did not feel recognised as one of our loyal ALL members. Equally valuable were your observations regarding breakfast. Beyond the variety, your comments suggest that the experience lacked the sense of place and character you expected from a luxury hotel in Tokyo. Your suggestion to create a breakfast that feels more distinctive and representative of the destination is one we genuinely appreciate and will take into consideration as we continue to refine our offering. Your feedback regarding the handling of your room concern and the value of booking directly through our official channels has also been shared with the relevant teams as part of our ongoing review of the overall guest journey. As a newly opened hotel, we know that building a truly memorable luxury experience goes well beyond our facilities. It is shaped by the consistency of our service, the recognition we extend to our loyal guests, and the experiences we create throughout their stay. Your feedback reinforces where we need to continue focusing our efforts. Thank you once again for taking the time to share your thoughtful observations. I hope we will have the opportunity to welcome you back in the future and provide an experience that more closely reflects both the Fairmont brand and the expectations you rightfully hold. Warm regards, Zulkiflee J Hotel Manager Fairmont Tokyo

Dear Iijoo A., Thank you very much for sharing your wonderful feedback following your recent stay at Fairmont Tokyo. We are delighted to learn that you enjoyed our friendly team, spectacular views, outstanding facilities, and convenient location. It is especially rewarding to know that your family of four was able to stay comfortably and that your experience inspired you to consider returning in the future. Your kind recognition of all our colleagues, including our Korean-speaking team members, will be warmly shared with them. At the same time, we sincerely apologize for the disappointment with the WiFi service and appreciate your comments regarding ease of access. Your feedback is valuable and will be reviewed carefully as we continue enhancing the guest experience. Thank you once again for your recommendation and support. We look forward to welcoming you and your family back to Fairmont Tokyo for another memorable stay. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo