Fairmont Tokyo 5성

Dear Sanghyun C., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We truly appreciate your comments, and we are pleased to know that you enjoyed several aspects of your visit. It is also wonderful to hear that your arrival experience, check in process, and welcome amenities contributed positively to your stay. At the same time, I would like to sincerely apologize for the inconvenience and frustration you experienced regarding the breakfast arrangement on you’re the Stay Plus booking. We understand how unexpected charges can cause disappointment, especially when the booking was made in advance. As you have noted, the Stay Plus benefit provides a complimentary night for accommodation only, and breakfast is not included unless clearly specified. However, we recognize that this condition may not have been communicated clearly enough, which led to the misunderstanding in your case. Your feedback highlights an important area for improvement, and we are currently reviewing how this information is presented to ensure greater clarity for our guests at the time of booking and upon arrival. I am also very sorry to learn that your breakfast experience did not meet expectations. Please be assured that we are addressing this with our team through additional training and closer supervision, with a strong focus on attentiveness, accuracy of orders, and overall service consistency. We are also reviewing our breakfast menu selection with our Executive Chef to better meet guest expectations and improve satisfaction. It is encouraging to know that despite these concerns, you are considering staying with us again. We truly value your trust, and we hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience, especially in the areas you have highlighted. Thank you once again for your valuable feedback. Warm regards, Zulkiflee Januar Hotel Manager, Fairmont Tokyo

Dear Jinyeol L., Thank you very much for sharing your thoughtful review. I am truly pleased to read that you enjoyed our views, dining experiences, and especially the atmosphere at our bar. Your kind words about our team, cleanliness, and overall experience are greatly appreciated. At the same time, I sincerely apologize for the inconvenience you encountered regarding your cancellation request. I understand how frustrating that must have been, and I am glad it was ultimately resolved. Your suggestion about a more comfortable, seated check in experience with a welcome refreshment is valuable, and we will certainly take it into consideration as we refine our service. We would be honored to welcome you back again soon for an even more seamless and memorable stay. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

Dear Chanyoung R., Thank you very much for sharing your detailed feedback following your recent stay with us. I am pleased to know that you enjoyed the cleanliness of our facilities, our team’s service, and our sustainability efforts. At the same time, I sincerely regret that certain aspects of your experience did not meet expectations. In particular, the inconsistency at check-in and the limited breakfast selectionare matters we take seriously. Your comments have been shared with the relevant teams, and we are reviewing our service procedures and breakfast offerings to ensure a more complete and seamless experience. We truly value your feedback and hope to have the opportunity to welcome you back for an improved stay in the near future. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

Dear Hoseung C., Thank you very much for sharing your thoughtful review following your recent stay with us. We are truly glad to learn that you enjoyed our facilities and that our team’s service left such a positive impression. It is especially rewarding to know that so many aspects of your visit met your expectations so well. At the same time, we sincerely appreciate your feedback regarding the blackout curtains in the Bay View room. Your observation is very valuable, and we will review this carefully to enhance guest comfort, particularly in rooms exposed to strong morning sunlight. It was our pleasure to welcome you, and we hope to have the opportunity to host you again for an even more seamless and relaxing stay in the near future. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo