فندق غراند ميركيور بانكوك أتريوم 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.3/5 1,328 أراء

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فندق غراند ميركيور بانكوك أتريوم - Image 1
فندق غراند ميركيور بانكوك أتريوم - Image 2
فندق غراند ميركيور بانكوك أتريوم - Image 3
فندق غراند ميركيور بانكوك أتريوم - Image 4
1880 New Phetchaburi Road, Bangkapi, Huay Kwang, 10310 بانكوك, تايلاند

الوصف

خدمات الفندق الإضافية

  • استيقظ في مدينة الملائكة.

  • موقع رائع في المدينة وإقامة سلسة للنزلاء

  • سهولة السفر

  • الاجتماعات

  • مرافق اللياقة البدنية

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موقع الفندق

فندق غراند ميركيور بانكوك أتريوم

1880 New Phetchaburi Road, Bangkapi, Huay Kwang
10310 بانكوك
تايلاند

نظام تحديد المواقع العالمي (GPS):13.74704, 100.57019

الهاتف
فاكس +66 2 718 2011

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • خدمة نقل بالحافلة
  • مطعم
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.3/5  1,328 أراء

تقييم TripAdvisor  4.5/5  3,462 أراء

2024 شهادة تميّز

Excellent Hospitality, But Disappointing Check-In with Duty Manager Front office

ملاحظة Tripadvisor 2.0/5

Wanderer05527940988 العائلات - تقييم TripAdvisor المعتمد

I recently stayed at the Mercure Hotel, but my experience was marred by an extremely disappointing check-in. We were attended by the duty manager, Mr. Tan, who was rude, unwelcoming, and showed a clear lack of hospitality. Despite my request to have rooms on the same floor or connecting rooms for my family, he simply replied with a blunt ‘no,’ and his facial expressions and demeanor made us feel disregarded. He didn’t introduce any hotel facilities, nor did he inform us which floor we were assigned to. His behavior felt discriminatory, and it completely ruined my impression of the hotel. On a positive note, I want to thank the housekeeping, in-room dining, and restaurant staff. They were all very attentive, friendly, and went above and beyond to make us feel comfortable, showing true hospitality. It’s unfortunate that such wonderful service from these teams was overshadowed by our poor experience at check-in. I won’t be returning to this hotel, as the rudeness from the duty manager left Tan a lasting negative impression.

Guest from Mauritius

ملاحظة Tripadvisor 2.0/5

Passport31794414529 تقييم TripAdvisor المعتمد

The location is not good. Hotel is far from everything. Old furniture in rooms. Noisy Air conditioner. Needs urgent improvement overall. However, staff is friendly and helpful.I do not recommend this hotel to anybody. Very disappointing.

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your experience at our hotel did not meet your expectations. We understand how important it is for our guests to enjoy both comfort and convenience during their stay, and we're sorry that our location and room conditions did not provide the quality experience you were hoping for. We are actively working on improving the areas you’ve mentioned, including refreshing the rooms and addressing the noise issues with the air conditioning. Your comments are invaluable in helping us identify the areas where we need to make improvements. On a positive note, we truly appreciate your kind words about our staff. They work hard to create a welcoming environment for all our guests, and we're glad to hear their efforts made a positive impact on your stay. We hope to have the opportunity to welcome you again in the future, and we assure you that we will continue to make enhancements to ensure a better experience for all our guests. Kind regards, Patcharaporn Crutmuang Guest Experience Manager

A bit below expectation but not all bad.

ملاحظة Tripadvisor 4.0/5

Roving62642043905 تقييم TripAdvisor المعتمد

All the staff at the breakfast was just or simply awesome and very attentive.The room was nice but the tv channel was a bit letdown.Front office or reception staff a bit lost sometimes but too say bad is too harsh.A better training might improve the service.No bell service or porter are offered during check in. One thing to avoid is the hotel limousine service.In the confirmation email, I was offered a Toyota Camry on both return trip but on the way to airport I was given a rather old Honda CRV. Please double check your room charges as sometimes there is always a confusion there.The location was a bit away from the main shopping area( if you prefer shopping). If you dont like noise, request a room that is not facing the construction side(pool side).

Dear Valued Guest, Thank you for your feedback. We’re thrilled to hear you had a positive experience with our breakfast team – they’ll be pleased to know their efforts were appreciated. We also appreciate your comments about the room and will look into improving the TV options to enhance the overall guest experience. I sincerely apologize for the issues you encountered with our reception team and the limousine service. This is not the standard we aim for, and we’re taking immediate action. We’re implementing targeted training for our front office staff to ensure better responsiveness and smoother service. This will be a key focus moving forward. We’re also reviewing our limousine service to ensure the vehicles match what’s promised in the booking confirmation, and we’ll work to avoid any future discrepancies. Regarding room charges and noise from construction, we’re taking steps to improve clarity in our billing process and ensure guests are informed of quieter room options. Your feedback is invaluable to us, and we’re committed to using it to enhance our service. We look forward to the opportunity to welcome you back and provide you with an even better stay. Should you have any further concerns, please feel free to reach out. Thank you again for sharing your insights Warm regards, Patcharaporn Crutmuang Guest Experience Manager

الاقامه ممتازه والخدمه ممتازة فقط المصعد لم نستطع انا وزميلاتي الذهاب لبعضنا لان المصعد محدد فقط بالطابق الذي به غرفة الشخص

ملاحظة أراء العملاء 4.5/5

مجهول الأصدقاء - تقييمات مؤكدة لفندق ALL

جميلة وممتعه فقط راجعوا خدمة المصعد لتصبح مفتوحه لأي دور

Dear Valued guest , Thank you for your positive feedback! We’re thrilled to hear that you found both our accommodation and service excellent. Providing a comfortable and enjoyable experience is our top priority, and we’re pleased we met your expectations. We also appreciate your comments regarding the elevator. We understand the importance of seamless access to all floors, and we apologize for any inconvenience caused. Please rest assured that we are actively addressing this issue as part of our ongoing efforts to improve guest convenience. Your input is invaluable as we work to enhance the overall efficiency and accessibility of our elevator system. Thank you once again for bringing this to our attention. We look forward to welcoming you back soon, and we’re confident your next stay will be even more comfortable and enjoyable. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

K_lamfon

ملاحظة Tripadvisor 3.0/5

klamfon406 العائلات - تقييم TripAdvisor المعتمد

I usually like the name of Geand Mercure Group all over the world, but in Bangkok it was under my expectation and the lower rate was on services

Dear K_Lamfon, Thank you for sharing your feedback. I genuinely appreciate your loyalty to the Grand Mercure brand, and I’m sorry to hear that your experience in Bangkok did not meet your expectations. We are committed to delivering exceptional service, and your insights are essential for us to identify areas for improvement. I would love the opportunity to discuss your concerns further and ensure that your next visit is nothing short of perfect. Your satisfaction is very important to us. Please feel free to reach out to me directly at Patcharaporn.crutmuang@accor.com. I am here to assist you and will make it my mission to ensure your next experience with us truly exceeds your expectations. We are eager to welcome you back and provide you with the outstanding stay you deserve! Warm regards, Patcharaporn Crutmuang Guest Experience Manager

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 876 أراء 7.1/10 الموقع
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  • 523 أراء 6.8/10 مستوى النظافة

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