Grand Mercure Agra 5 étoiles

Note Avis clients (Note ALL) 4.5/5 296 avis

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Grand Mercure Agra - Image 1
Grand Mercure Agra - Image 2
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Fatehabad Road, 282001 AGRA, Inde

Description

Les plus de l'hôtel

  • Chambres avec vue sur le Taj Mahal

  • Le toit comprend une piscine et un restaurant avec vue sur le Taj Mahal

  • Bello Italiano : le seul restaurant italien de la ville

  • 3 espaces de banquet bien aménagés pour 50 à 500 personnes

  • Lattice, notre restaurant en service continu propose un buffet et un menu à la carte

Nos hébergements

Localisation de l'hôtel

Grand Mercure Agra

Fatehabad Road
282001 AGRA
Inde

GPS:27.15748, 78.05081

Téléphone
Fax +91 562 711 0711

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Navette
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.5/5  296 avis

Note Avis clients 5.0/5

Pascal L. En couple - Avis confirmés ALL

Séjour de 2 nuits dans ce grand Mercure. Chambre avec vue sur le Taj Mahal au 4 ieme étage. Taille importante de la chambre. Grand qualité de décoration. Avec une belle salle de douche. Literie très grand confort. Bref du grand luxe. Personnel de restauration très sympa et très bon buffet. Piscine agréable sur le toit pour se détendre.

Dear Mr. L., Thank you for sharing your wonderful feedback following your stay at Grand Mercure Agra. We are delighted to know you enjoyed the spacious room with a view of the Taj Mahal, the comfort and décor, as well as the rooftop pool and buffet experience. Your kind appreciation for our restaurant team has also been shared with them. We also acknowledge your feedback regarding the check-in experience and will certainly look into enhancing the arrival process further. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay. Best Regards Vivek Mahajan General Manager Grand Mercure Agra

Note Avis clients 2.5/5

Pascal G. R. En couple - Avis confirmés ALL

Membre Diamond, pas de welcome amenity ; La chambre était correcte rien à dire dessus. Par contre le repas du soir et le petit déjeuner n'est pas à la hauteur d'un grand mercure que ce soit en terme de choix de plat du buffet ou le service ; On nous installe sur une table pas débarassée, le serveur commence à débarrasser une partie de la table mais oublie de mettre les couverts, il nous a fallu réclamer à un manager. Les managers viennent demander si tout va bien, mais il ferait mieux de aider le service. Les clients semblent être surtout des groupes de touristes créant un grand désordre car il n'y a pas d'indication à quelle table tel groupe doit se mettre.

Dear Mr. R., Thank you for sharing your feedback. Please accept my sincere apologies for the gaps you experienced, especially in the restaurant service and for the welcome amenities despite your Diamond status. While I am glad the room met your expectations, the dining experience you described is certainly not up to our standards. Your concerns regarding table readiness, service attentiveness, buffet quality, and lack of coordination for group seating have been noted and addressed with the team for immediate improvement. Your point about managers being more hands-on is also well taken. Additionally, we regret the inconvenience caused due to WiFi speed. We truly value your loyalty and hope to have the opportunity to serve you better in the future. Best Regards Vivek Mahajan General Manager Grand Mercure Agra

Note Avis clients 5.0/5

Viviane V. Entre amis - Avis confirmés ALL

Confort à la descente de m’avion

Dear Ms. V., Thank you for sharing your wonderful feedback and for awarding us a perfect score. We are delighted to know that you had a comfortable stay with us after your flight and that your overall experience was pleasant. It is truly encouraging to learn that you appreciated the smooth booking experience, the cleanliness, breakfast selection, and the service provided by our team. Your comment that “everything was perfect” means a lot to us. We also sincerely appreciate your continued loyalty as an ALL – Accor Live Limitless Silver member, and we are grateful for your recommendation. We look forward to welcoming you back to Grand Mercure Agra for another comfortable and memorable stay. Best Regards Vivek Mahajan General Manager Grand Mercure Agra

Note Avis clients 3.0/5

Didier C. En famille - Avis confirmés ALL

La visite du taj mahal étant recommandé au lever du soleil, il est anormal que les horaires du petit déjeuner ne soient pas adaptés. J’avais choisi l’hôtel car en général mercure offre des excellents petit déjeuner et donc suis très frustré par cette expérience. Un lunch pack ne correspond pas au standing attendu

Dear Mr. C., Thank you for taking the time to share your detailed feedback following your stay at Grand Mercure Agra. We sincerely regret your disappointment regarding the breakfast hours, especially considering that visiting the Taj Mahal at sunrise is an important part of the Agra experience. We fully understand your expectations from the Mercure brand, and we apologize that the breakfast arrangements and the packed meal did not meet the standard you anticipated. Please be assured that your feedback has been shared with our management and culinary teams, and we are actively reviewing our breakfast timings and offerings to better align with guests’ sightseeing schedules. We also regret the inconvenience you faced with the technical issue related to your booking cancellation and appreciate you bringing this to our attention. On a positive note, we are pleased to know that you appreciated the service from our team, as well as the cleanliness and check-in experience. Your comments regarding bed size have also been noted for future consideration. We truly value your loyalty as an ALL Accor member and hope you will allow us another opportunity to provide you with a more seamless and satisfying experience in the future. Best Regards Vivek Mahajan General Manager Grand Mercure Agra

Note Avis clients 4.0/5

Clemence E. En famille - Avis confirmés ALL

Hôtel bien situé pour se rendre au taj Mahal . Vue sur le Taj mais il ne faut pas regarder en bas car vue sur les toits indiens… le personnel se met en quatre pour bien faire, même si parfois la commande n’est pas parfaite . Mais l accueil est chaleureux .

Dear Ms. E., Thank you for sharing your feedback regarding your recent stay at Grand Mercure Agra. We are glad you appreciated our location and the warm hospitality of our team. We sincerely apologize for the issues you experienced with your food orders and the breakfast service, including cups. Your comments have been noted, and we will take immediate steps to ensure better attention to detail and a more seamless dining experience for our guests. We truly value your feedback and hope to have the opportunity to welcome you back for an improved experience in the future. Warm regards, Vivek Mahajan General Manager Grand Mercure Agra

D'autres internautes évaluent notre hôtel

  • 530 avis 9.5/10 Site
  • 999 avis 8.6/10 Chambre
  • 1 521 avis 8.9/10 Service
  • 19 avis 7.5/10 Internet
  • 477 avis 8.5/10 Propreté
  • 370 avis 8.8/10 Petit déjeuner
  • 215 avis 8.1/10 Qualité/prix

Dispensé par Trustyou