Grand Mercure Agra 5 stars

Customer review rating (ALL Rating) 4.5/5 251 reviews

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Grand Mercure Agra - Image 1
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Fatehabad Road, 282001 AGRA, India

Description

Hotel extras

  • Rooms overlooking the Taj Mahal

  • Roof top offers Swimming pool and a Restaurant with the view of Taj Mahal

  • Bello Italiano - The only Italian restaurant in town

  • 3 well equipped banquet spaces to cater to 50 to 500 people

  • Lattice - the all day dining restaurant features buffet and Ala Carte menu

Our accommodation(s)

Hotel location

Grand Mercure Agra

Fatehabad Road
282001 AGRA
India

GPS:27.15748, 78.05081

Telephone
Fax +91 562 711 0711

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  251 reviews

Customer review rating 5.0/5

Amitabh P. Couples - Confirmed reviews ALL

Its location next to a metro station provides easy access to the tajahal. Sohai proved to be the perfect host who accommodated my itinerary changes with ease. The food is excellent. War at the hotel or local places next to the hotel

Dear Mr. P., Thank you for sharing such a wonderful and detailed review of your stay with us. We are truly delighted to know that you had an excellent experience and that our location, service, and facilities met your expectations so well. It is especially gratifying to read your kind words about Sohail. We will certainly share your appreciation with him, as recognition like this is a great motivation for our team. We are also pleased that you enjoyed the food, rooftop restaurant and bar, as well as the convenience of our location near the metro station. We are glad that you felt well recognized as an ALL Gold member. Your appreciation of our sustainable initiatives means a great deal to us and encourages us to continue our efforts in this direction. Thank you once again for your strong recommendation and for choosing to stay with us. We truly look forward to welcoming you back for another memorable stay on your next visit. Best Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 5.0/5

Nikhil P. Families - Confirmed reviews ALL

Was very friendly, warm and welcoming.

Dear Mr. P., Thank you for sharing such a wonderful review of your stay with us at Grand Mercure Agra. We are delighted to know that you had a great stay and found our team friendly, warm, and welcoming. Your perfect ratings across all aspects of the experience, including accommodation, breakfast, cleanliness, and service, are truly encouraging and mean a great deal to our entire team. It is also a pleasure to know that you enjoyed the benefits of your ALL Gold membership and had a seamless booking experience through the Accor ALL App. Thank you once again for your kind recommendation. We look forward to welcoming you back for another memorable stay. Best Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 5.0/5

Ashwani S. Families - Confirmed reviews ALL

The hotel has great location, all staff members were polite, and food also had a lot of options.

Dear Mr. S., Thank you for sharing your excellent feedback and for rating your overall experience at Grand Mercure Agra a perfect 100/100. We are truly delighted to know that you enjoyed our prime location, the variety and quality of our food, and the courteous service extended by our team. It is especially gratifying to receive your appreciation for Rajneesh. Your kind words will certainly be shared with him and the entire team, as such recognition greatly motivates us to continue delivering memorable guest experiences. We are also pleased to know that your booking experience through the ALL Accor App was seamless and that, as a valued ALL Gold member, you found every aspect of your stay—from check-in to accommodation, breakfast, cleanliness, Wi-Fi, and check-out—to your complete satisfaction. Thank you for recommending both Grand Mercure Agra and the ALL Accor loyalty programme. We truly value your trust and loyalty. It was a pleasure having you, and we look forward to welcoming you back for another comfortable and enjoyable stay in the near future. Best Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 1.0/5

Eng K. Y. Families - Confirmed reviews ALL

Have requested for invoice from checkout, still waiting after 3 reminders. Only hotel I have stayed in my lifetime without any welcome email as a platinum member.

Dear Mr. Y., Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience and disappointment caused by the delay in providing your invoice and for not extending the level of recognition you rightly expected as a valued ALL Platinum member. We fully understand how important timely post-stay communication and proper acknowledgment of loyalty status are, and we regret that we fell short on both counts during your stay. This is certainly not the experience we aim to deliver, and your comments have been shared with the concerned teams for immediate corrective action. Please be assured that your invoice is being shared with you shortly without any further delay. We truly appreciate your feedback, as it helps us identify gaps and improve our processes. We sincerely hope you will give us another opportunity in the future to restore your confidence in Grand Mercure Agra and deliver the seamless and personalized experience that you deserve. Best Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 3.0/5

Adit J. Families - Confirmed reviews ALL

We were two couples, I was hosting a couple from out of town there. Unfortunately, the other couple could not make it because of ongoing Airline hassle, I asked if the other room could be refunded for 2 nights or even 1 night. But unfortunately, my request did not get any response, not a denial nor acceptance. Just ignored

Dear Mr. J., Thank you for taking the time to share your feedback and for highlighting our convenient location, comfortable accommodation, and overall stay experience. We are pleased to know that several aspects of your visit met your expectations. However, we sincerely regret the inconvenience caused due to the lack of response to your refund request. We completely understand how frustrating it must have been, especially given the unforeseen airline disruption affecting your guests. Please accept our apologies for the communication gap—your request should have been addressed in a timely manner. Your feedback has been shared with the concerned teams to ensure that all guest requests are responded to promptly and transparently going forward. We truly value you as an ALL Silver member, and we regret that this aspect of your experience did not reflect our service standards. We appreciate your constructive feedback, as it helps us improve. We hope you will consider giving us another opportunity in the future, allowing us to deliver a more seamless and attentive experience. Best Regards Vivek Mahajan General Manager Grand Mercure Agra

Other web-users rate our hotel

  • 504 reviews 9.5/10 Location
  • 992 reviews 8.3/10 Room
  • 1,489 reviews 8.7/10 Service
  • 19 reviews 7.5/10 WiFi
  • 450 reviews 8.2/10 Cleanliness
  • 355 reviews 8.7/10 Breakfast
  • 206 reviews 8.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.