Grand Mercure Agra 5 stars

Customer review rating (ALL Rating) 4.4/5 128 reviews

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Description

Hotel extras

  • Rooms overlooking the Taj Mahal

  • Roof top offers Swimming pool and a Restaurant with the view of Taj Mahal

  • Bello Italiano - The only Italian restaurant in town

  • 3 well equipped banquet spaces to cater to 50 to 500 people

  • Lattice - the all day dining restaurant features buffet and Ala Carte menu

Our accommodation(s)

Hotel location

Grand Mercure Agra

Fatehabad Road
282001 AGRA
India

GPS:27.15748, 78.05081

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  128 reviews

Epitome of Indian Hospitality

Customer review rating 5.0/5

Varun C. Families - Confirmed reviews ALL

Had a fantastic stay . Check in was smooth , Thanks to Sohail. Housekeeping team was excellent and provide service with a smile. Food was yummy . Special thanks to Mr Lakhpati and Mr Rajeev for excellent food The only area which needs improvement is a play area for children as the existing one was not working Overall we are happy with our stay

A wonderful 4+ Stars hotel, comfy, with a great location

Customer review rating 5.0/5

Miguel A. Couples - Confirmed reviews ALL

From the moment we arrived, we knew it would be a great experience, the greeting by the reception staff, tops. Once we saw the room, we were convinced, all the right appointments, great illumination, comfortable bed, very little outside noise. All requests from room service, got answered and delivered promptly, be it ice bucket, softer pillows, or a power plug adapter. The hotel has 3 restaurants, we chose Bella, the Italian one. The food was tasty, with good presentation and tasted fabulously. The hotel has a gym & swimming pool, unfortunately, our schedule did not allow us time to enjoy them. One of their bonus features is a view of the Taj Mahal from its roof. W enjoyed our stay and highly recommend it!

Customer review rating 4.5/5

Peter M. Couples - Confirmed reviews ALL

Great service, quick check-in, professional staff, clean and well designed hotel, same for our room #512, memorable view of the Taj Mahal. I would happily stay with you again.

Great stay

Customer review rating 5.0/5

Sujee Friends - Confirmed reviews ALL

The customer service experience is top notch here. Great check in experience, room service came to check up on me as well as a phone call to ensure everything is fine for me. The food at the buffet selection is the best. Really happy with my stay.

Complain

Customer review rating 0.5/5

Reza K. Couples - Confirmed reviews ALL

It was awful and I hope I can put it on my trip adviser. First, the reception personnel were unpolite and rude. When I asked for something, they have told me that you should go to your room and then call. It took more than 45 Minutes (it was around 4.00 PM) for them to give us the rooms. The rooms were in small corridor (133,...137) which required to use two lifts and one dark tunnel to reach with awful view. Inside the rooms everything was rusty, and two beds were sticked to gather to construct a Double bed. No bathrobe, not enough towel. Next day they cleaned the room but did not refilled the Tea and Coffee stack. While surprisingly the rooms that were accessible from the lift directly had totally different story from our rooms. Why one hotel should have a hidden dirty and second class floor for some guests? (different from pictures?)

Other web-users rate our hotel

  • 301 reviews 9.4/10 Location
  • 692 reviews 8.5/10 Room
  • 896 reviews 8.6/10 Service
  • 14 reviews 8.3/10 WiFi
  • 315 reviews 8.6/10 Cleanliness
  • 214 reviews 8.6/10 Breakfast

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