South Palms Resort and Spa Panglao - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 230 reviews

South Palms Resort and Spa Panglao - MGallery Collection - Image 1
South Palms Resort and Spa Panglao - MGallery Collection - Image 2
South Palms Resort and Spa Panglao - MGallery Collection - Image 3
South Palms Resort and Spa Panglao - MGallery Collection - Image 4

Description

Hotel extras

  • Bespoke luxury with Filipino charm and signature MGallery style

  • Peaceful, uncrowded white-sand beach for true relaxation

  • Lower-impact stays with fresh farm-to-table island dining

  • Authentic Boholano culture, stories and traditions await

  • South Farm nature experiences and family-friendly activities

Our accommodation(s)

Hotel location

South Palms Resort and Spa Panglao - MGallery Collection

Barangay Tawala, Panglao Island, Bohol Province
6340 PANGLAO
Philippines

GPS:9.5525, 123.79805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  230 reviews

Customer review rating 3.0/5

Bumsoo K. Couples - Confirmed reviews ALL

The rooms were fantastic. They were spacious, quiet, and I wanted to come back again. But I had a few experiences where the staff was too slow and unsatisfactory. Hardware is a strength, but I'll say the software was poor

Customer review rating 3.5/5

Varun W. Families - Confirmed reviews ALL

The resort is clean and well maintained. The service staff is good. The food options could be improved.

Customer review rating 5.0/5

Joseph R. S. Families - Confirmed reviews ALL

Warm reception from staff, sumptuous food, and great accommodation.

Customer review rating 4.5/5

Marie S. Couples - Confirmed reviews ALL

We were overall very happy with the hotel facilities and with our stay. The room was very comfortable, service overall good, but sometimes a bit slow. I believe this is because of the heavy occupancy around New Year and fully understandable. Exceptional service we experienced from Rose in the traditional restaurant and from Lyn at the beach bar. What we were a bit disappointed about was the beach. It’s not safe going to the sea as there is grass and sea eagles. Moreover, the service and equipment of the diving center does not meet the very good standard of your hotel. Otherwise, all was wonderful. Thanks a lot!

Customer review rating 3.0/5

Jordana L. Families - Confirmed reviews ALL

We had a very disappointing experience at this hotel. The check-in process was extremely poor. Check-in was supposed to start at 3:00 pm, but when we arrived at 4:00 pm, our room was still not ready. We were only taken to our room close to 6:00 pm. Even after speaking with the manager, nothing was resolved beyond superficial apologies. Because we were staying for the New Year’s Eve celebration, all payments were made at check-in. The receptionist clearly stated that our daughter would not be charged for the dinner. Later that night, while she was already asleep, the hotel called our room and woke her up just to inform us that her dinner would, in fact, be charged. This was unacceptable. The beach is not suitable for swimming, as it is full of algae. As a result, everyone stays by the pool. Guests reserve sunbeds early in the morning with towels and leave them unoccupied for long periods, which means there are not enough sunbeds available for everyone. Restaurant service is very disorganized. Several food and drink items were unavailable, but this was only communicated 15–20 minutes after ordering. Prices are very high for food that is merely okay, nothing impressive. This cannot be considered a true 5-star hotel in terms of service. Perhaps only in terms of structure, as the architecture is indeed beautiful. The room itself was spacious and very well decorated. The pool bar was also disorganized. Orders were often not delivered unless we asked two or three times. The entertainment team, however, deserves special praise. They are outstanding, always energetic, singing, dancing, and putting on fantastic fire shows. The mermaid interaction with the children was especially lovely.

Other web-users rate our hotel

  • 57 reviews 8.9/10 Location
  • 110 reviews 8.6/10 Room
  • 191 reviews 9.2/10 Service
  • 85 reviews 9.7/10 Vibe
  • 84 reviews 8.6/10 Amenities
  • 78 reviews 8.6/10 Food
  • 51 reviews 9.9/10 Pool
  • 42 reviews 9.8/10 Cleanliness

Powered by Trustyou