Staying at South Palms was the best decision for our short trip to Bohol. Beautiful grounds, exceptionally well trained and courteous staff.

From the very start whoever is your manager or how many they are - they were not communicating. Their prices are different from each other. The moment we got in we were in awe with the room. Until we opened the amenities! There were 2 of us in this booking how come there is only 1 coffee drip! As well as when we opened the bathroom amenities 1 toothbrush/toothpaste…1 shower cap, everything is 1. Same as on the otherside. If your aim is to become 5⭐️ then u should not be stingy especially that tourist have dwindled down by 40% from previous year because of economic situation. Your spa price was way too expensive. You have a beautiful space you should want to contain all your customers inside by preventing them to go out. Imagine From P4800 - P6000!!! If your price are good like us because your price are way too expensive then we opted to go out for a massage in Koi spa! They offer pick up…now that is a good service so because we were out then after our massage we went to have dinner outside that could have been another income for you. I used to be a marketing strategist here in the USA and that is how I know this things. I have traveled to almost 70 countries. Can you imagine…that was a lost to you. There were 4 of us. All of us had a massage outside then we paid P5k for dinner. We paid P1100 for a massage outside you could have price it to up to P2k! Your fruits are practically the same everyday. But I must give it to you that when we asked for tapa that - that was not in the menu but as long as it is available in the kitchen you were willing to serve it. For now that is what I could think of.

My family was 100% happy and content with our 4days stay in the Southpalm. The rooms, environment, location, but especially the friendlyness and helpful manners of the staff was floorless. We recommend the hotel to everyone!

This resort hotel overmet our expectations. With amazing rooms and amenities to Excellent and amazing customer Service by all staff of the resort. Very good location 10 mins away from the airport ( hoped they'd have free pick up/drop off from the airport for their guests).

I want to thank the manager of UMA resto.. you really did find a way to satisfy my cravings.. Thank you sooo much talaga Maam.. I really appreciate it and touched by what you did.. ❤️

our family found the resort to be wonderful when it comes to the staff, everyone was so friendly and accommodating. from the reception to the restaurants. the food in all establishments were amazing, albeit a bit expensive but we think its a given since we are in the 5 star resort. we didnt give a perfect rating because the beach, which my kids were looking forward to was actually not swimmable. we were disappointed as well that there was no pick up and drop off from resort to airport. all 5 star resorts in the PH includes already with no charges the shuttle to and from the airport. especially since the airport was just 8mins away from the resort. another thing was housekeeping didnt clean our room well. trash cans were not emptied out. used bathroom towels were left behind and clutters were not organized. we had to call reception to have housekeeping come back and clean the room again.

Room is very spacious and nice. The staff were very warm and accommodating. The hotel had lots of activities for kids. The pool is kid-friendly.

A true slice of paradise that offers the much-needed chance to relax, recharge, and simply pause. This is easily one of the best places for a quick escape from the hustle and bustle of the metro. What truly made our stay exceptional, beyond the beautiful surroundings and impressive amenities, was the genuine warmth and hospitality of the entire team. From the heartfelt welcome to the attentiveness, friendly smiles, and willingness to go the extra mile, every interaction made us feel genuinely cared for. A special shout-out to the wonderful people who made our experience even more memorable: Aries, for his humble and genuinely friendly welcome, and for patiently responding to all our inquiries with such warmth. Jade, who knows exactly how to make getting around the resort effortless—efficiently transporting guests while maintaining such a light, cheerful, and accommodating approach. Thank you as well for always extending a helping hand whenever we needed one. Cevie, whose thoughtfulness stood out when she offered us refreshing drinks to help us beat the summer heat—all while wearing the warmest smile. And Lawrence, undoubtedly one of the stars of the resort! His many talents—from serenading guests with his beautiful voice to his smooth fire-dance performance and even offering infused water to guests—made our day extra special. Talk about going above and beyond! The resort also takes a truly holistic approach to the guest experience. Everything you could possibly need is thoughtfully made available—from the kiddie pool to the beautifully designed swimming pools, including the stunning glass-wall pool that offers a picture-perfect view of the beach. The pool bar, beautifully positioned between the beach and the pool, adds another layer of relaxation. And the food? Absolutely gastronomic. The kind of food that makes you forget you’re supposed to leave and instead makes you want to stay, keep eating, and make it a habit! Even the lobby deserves a special mention. Its wide-open, relaxing view of the resort, combined with the fresh open-air atmosphere and refreshing drinks, makes it the perfect place to simply sit back and take everything in. From the amenities and breathtaking surroundings to the food and, most importantly, the people, this resort has truly set a new standard for us. It is a rare find that stands out and delivers an experience that goes beyond expectations. Definitely a must-return. We came for a quick escape, but left with happy memories—and a strong desire to come back. I wont get tired recommending it to my family, friends and to all.

My wife and I normally staff at small / boutique type properties. We are glad we got to experience South Palms, and now we know how to best experience the hotel on our next visit. The creativity and finish quality of the rooms were VERY impressive

I mentioned about our halal restriction before we came, the staff tried their best to accommodate us.. 2nd day our schedule for early island hopping, the staff prepared our breakfast early.. great service from the staffs starting from reception, restaurant, creating great experience for us

Dear Mr. Khan and South Palms Management Team, I am writing following our recent stay at South Palms Resort and Spa Panglao – MGallery Collection. We genuinely loved many things about the resort. The property is beautiful, and we enjoyed the facilities, restaurants, pools, and room. We also appreciated the complimentary room change and upgrade, as well as the lovely birthday celebration. However, our overall service experience was extremely disappointing. The issue was not friendliness, but the repeated unreliability of the information and service we received. **1. Our requests were not communicated internally** Before arrival, I exchanged numerous emails regarding a possible room upgrade and late check-out, understanding these were subject to availability. Despite being told our requests would be communicated, reception appeared to have no knowledge of them when we arrived. A 4 p.m. late check-out was then presented as a gesture following the inconvenience, even though it had already been arranged. The following day, Angel apologized and arranged a room that better matched our preference. We appreciated this and considered the room issue resolved. **2. Promised follow-up did not happen** I later asked Angel whether complimentary late check-out until 6 p.m. might be possible, understanding the answer could be no. She said she would check and let me know. Approximately 24 hours passed without a response. I happened to see Angel the next day and asked her myself. Only then was I told that 6 p.m. would require an additional charge. I explained that a refusal was completely acceptable — I simply should have been informed. Only afterward did the hotel call our room and tell us that complimentary late check-out until 6 p.m. had been approved. We appreciated the gesture, but the issue was having to pursue an answer ourselves after being promised follow-up. **3. Even simple requests became confusing** At the spa, I asked about available massage times and conditions, yet our inquiry somehow became an actual 4 p.m. reservation. Buggy requests routinely took more than ten minutes, so eventually we walked because it was faster and more predictable. We also requested two cups of ice with a Coke. The Coke arrived without ice. We followed up and specifically clarified, “two cups of ice, not an ice bucket,” yet one ice bucket was delivered. Rather than explaining it a third time, we divided the ice into cups ourselves. **4. Even purchasing a bathrobe became confusing** We called to ask whether we could purchase the shorter bathrobes in our room and were told they were available for PHP 3,800 each. Less than a minute later, we called back to order two and another staff member said they could not be purchased. After we explained what we had just been told, the answer changed again: only larger robes could be purchased, for PHP 3,000 each. Within approximately one minute, we received three different answers about the same purchase. Our confidence in information provided over the phone became so low that we went to the lobby ourselves to see the robe before purchasing it. **5. Eventually, we stopped relying on hotel assistance** We lost confidence not only in promises that someone would “check and get back to us,” but even in simple information communicated over the phone. When something was important, we went to reception ourselves. We walked instead of requesting buggies, handled minor issues ourselves, and stopped asking for assistance with smaller matters. Therefore, the absence of further complaints should not be interpreted as the absence of problems. Repeatedly explaining requests had become more exhausting than managing things ourselves. **6. The most serious incident occurred on our final day** Because we had a very late flight, we wanted somewhere private and air-conditioned to rest until leaving for the airport. Although complimentary late check-out until 6 p.m. had been approved, we decided to extend our room until 11 p.m. at our own expense. We were quoted PHP 13,000. We asked whether moving to the most basic available room would cost less but were still quoted PHP 13,000, so we paid to retain our current room. That afternoon, we requested housekeeping so the room could be cleaned while we were at the pool for approximately 30 minutes. We were told housekeeping would come **“right away”** and later that they were **“already on their way.”** Yet after approximately an hour, no one had arrived. Despite repeated follow-ups, housekeeping arrived roughly one hour to one hour and twenty minutes after our initial request, and the cleaning itself took approximately another hour. What was intended to be 30 minutes outside became close to two hours during the hottest part of the afternoon. Had we been told from the beginning that housekeeping would take more than an hour, we could have planned differently. Instead, we kept waiting because we believed they were about to arrive. Both my husband and I subsequently experienced significant itching and burning from the prolonged sun exposure, with discomfort continuing after returning home. This was especially frustrating because we had paid an additional PHP 13,000 specifically to have our room available until our late-night departure. Yet we did not raise this final incident with a manager. By then, we no longer had the energy or confidence to do so. After repeatedly chasing answers and going to the lobby because we no longer trusted phone calls or promised follow-ups, raising another complaint felt more exhausting than accepting the inconvenience and leaving. It was not because the incident was insignificant. By our final night, we had lost confidence that raising another issue would lead to a timely or meaningful resolution. **Why I am sharing this** For me, choosing a five-star property is not only about beautiful facilities. It is also about consistency, reliability, and being able to trust the information provided by the hotel. South Palms is undoubtedly a beautiful resort, and there were many aspects of our stay that we loved. **But the service we experienced did not feel consistent with what we expect from a five-star hotel.** Many employees were friendly and genuinely tried to help. The problem was reliability. When a guest is told that a request has been communicated, it should be communicated. When someone promises to call back, there should be a call back. When housekeeping is “already on the way,” the guest should be able to rely on that information. And the same simple question should not produce contradictory answers from different employees. By the end of our stay, we no longer felt we could rely on what we were being told. We have now returned to Korea, so an on-property gesture or amenity would no longer address what happened. I am not writing simply to complain or disregard the positive efforts of your team. I am writing because the repeated nature of these issues deserves management attention. **I would appreciate a substantive response from management regarding our experience and how the resort intends to address these concerns.** Despite everything, I sincerely hope these issues can be improved, because the resort itself has enormous potential and was, in many respects, a beautiful place to stay. Kind regards, Hyeran J. Room 3112 Stay dates: 23–27 August 2026

It is a relaxing and beautiful stay. The resort is peaceful, making it an ideal place to unwind. The rooms are well designed, comfortable and luxurious feels. Over all, the atmoshpere feels both welcoming and luxurious.

The best hospitality staff in the world!

Senior citizen and special needs person friendly hotel :-) We liked the hotel since it had complete amenities and wasn’t too big.

Our two-night stay at South Palms Resort & Spa Panglao – MGallery Collection was truly memorable, especially as we were celebrating my wife’s birthday as a family. From the moment we arrived, the hospitality was exceptional. Bryan gave us a wonderful welcome and ensured a smooth and comfortable check-in. We were also warmly welcomed by Director of Rooms Conrad, who personally introduced us to the resort with a comprehensive tour and continued to look after our family throughout our stay until check-out. His genuine care and attention made us feel very well taken care of. Kudos to GM Danish and the entire team. Everyone we encountered was kind, professional, and attentive, with the personalized details that make a resort experience truly special. The food and beverage experience was superb. We spent our entire stay at the resort and thoroughly enjoyed exploring the different menus without feeling the need to go elsewhere. Our daughter probably had the most magical experience of all. She loved the short kalesa ride, and especially the evening ritual with Sirenna the mermaid, which brought such a wonderful sense of imagination and magic to her holiday. Even our departure was made special. The thoughtful surprise gift of Aya for our daughter to bring home was a lovely final touch—something for her to remember the resort by and perhaps an invitation to return and see everyone again. Thank you, South Palms MGallery team, for making my wife’s birthday celebration and our family getaway so memorable. We will definitely come back.

Warm and hospitable staff.

Everything was just perfect! From the moment we were picked up until the very end of our stay, everything was handled exceptionally well. Our experience at South Palms Resort Panglao was truly unforgettable. We felt so welcomed from the very beginning, and the staff never failed to provide warm, attentive, and excellent service. The hospitality of everyone we met was truly top-tier. You could really feel the genuine warmth and care in the way they treated their guests, which made our stay even more special. The resort itself is absolutely beautiful—peaceful, luxurious, and the perfect place to relax and escape from the busy routine of everyday life. Every detail, from the stunning surroundings to the comfortable accommodations and excellent service, made us feel like we were truly on vacation. We honestly wished we could have stayed longer, but unfortunately, our vacation was limited. Leaving was definitely the hardest part because we were already enjoying every moment of our stay. Thank you, South Palms Resort Panglao, for making our vacation so memorable. ❤️ We truly appreciate the wonderful hospitality and exceptional service. We will definitely be coming back—and hopefully for a much longer stay next time! Highly recommended! 🌴✨

The resort staff made us feel very special and adds personal touch to their service. The resort is also very beautiful. We did not even bother going to other places because staying in the hotel is more than enough to be considered a well spent vacation.

The property is beautiful. And the staff are very kind. I only had a problem with the food. There are not enough healthy options for vegetarians and I was left eating the same thing for the two weeks that I was there. More high protein options that are not fried need to be on the menu,