South Palms Resort and Spa Panglao - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 377 reviews

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Description

Hotel extras

  • Bespoke luxury with Filipino charm and signature MGallery style

  • Peaceful, uncrowded white-sand beach for true relaxation

  • Lower-impact stays with fresh farm-to-table island dining

  • Authentic Boholano culture, stories and traditions await

  • South Farm nature experiences and family-friendly activities

Our accommodation(s)

Hotel location

South Palms Resort and Spa Panglao - MGallery Collection

Barangay Tawala, Panglao Island, Bohol Province
6340 PANGLAO
Philippines

GPS:9.5525, 123.79805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  377 reviews

Customer review rating 5.0/5

Camille C. C. Families - Confirmed reviews ALL

South Palms is a different world. They really made us feel like VIPs. The resort is also very close to Bohol International Airport, and as soon as you arrive, you can already feel the peaceful vibes of the place. The rooms were very spacious and complete — we didn’t even have to ask anything from the concierge. The resort amenities were very soothing, and you can truly feel that you’re on vacation. There were also many food choices, although a bit pricey, but you’ll understand the value once you taste it. And a super bonus: all the staff were attentive and very kind — as in, everyone.

Customer review rating 4.0/5

Christine D. Couples - Confirmed reviews ALL

Good hotel in terms of layout and design. Beach side location Staff too interactive and friendly due to staff being on temporary contracts, and trying to get full time employment after probationary term. Breakfast amazing. Main evening restaurant has poor menu, with very little options other than fish.

Customer review rating 2.0/5

Han C. Couples - Confirmed reviews ALL

I want to complain about this unsatisfactory stay. Apart from the bad smell in our first room, the following issues need addressing:   1. A housekeeper knocked loudly to ask about cleaning at around 8:30 a.m. on Feb 3, waking us up—we only got up at 9 a.m., and this early inquiry was very disruptive. 2. On the morning of Feb 4, persistent knocking/hammering noise (maybe renovation) lasted for at least 30 minutes and disturbed our sleep too. We had a bad rest for two straight days. 3. Most confusingly, I was charged an extra 3429.99 PHP(as photo attached) for an additional guest when checking out, which even is a different charge with this email you sent to me. The Accor official app quoted the same price for 1 or 2 guests when I booked; I just forgot to adjust the guest number, so this extra charge is unjustified.

Dear Valued Guest, Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconveniences you experienced during your stay. With regard to the additional person charge, kindly note that the amount includes the breakfast buffet and access to the resort amenities. Nonetheless, we fully understand your concern and will carefully review this matter, along with the noise disturbance you encountered, to ensure improvements are made. Your comfort and satisfaction are very important to us, and we truly regret that we fell short on this occasion. We hope you will allow us another opportunity to welcome you back and provide you with the seamless and enjoyable experience you deserve. Should you require any further assistance, please do not hesitate to let us know. Warm Regards, Guest Experience Manager

Customer review rating 5.0/5

So Y. B. C. Business - Confirmed reviews ALL

the shower head temperature fluctuates between hot and cold

Customer review rating 4.0/5

Jihee B. Solo - Confirmed reviews ALL

Totally, it was okay. But bed sheet was little bit smelly.

Other web-users rate our hotel

  • 97 reviews 8.5/10 Location
  • 200 reviews 8.6/10 Room
  • 324 reviews 8.9/10 Service
  • 140 reviews 9.7/10 Vibe
  • 137 reviews 8.7/10 Amenities
  • 84 reviews 9.2/10 Pool
  • 70 reviews 8.8/10 Cleanliness
  • 45 reviews 9.3/10 Breakfast

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