Dear Mr. Arthur P. Thank you very much for taking the time to share such a wonderful review following your stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you received a warm welcome and enjoyed the excellent food, especially our breakfast. It is also wonderful to know that our team made your special occasion even more memorable with the little surprise prepared by our Events team. Your kind words about our colleagues are truly appreciated and will be shared with the entire team as a great encouragement to continue delivering warm and heartfelt hospitality to our guests. Thank you once again for choosing Mövenpick Hotel Jakarta City Centre and allowing us to be part of your special occasion. We look forward to welcoming you back and creating another memorable experience for you in the future. Warm regards, Imam Jazuli Duty Manager Mövenpick Hotel Jakarta City Centre

Dear Mr. Philippe B., Thank you for taking the time to share your feedback following your stay with us. We are pleased to know that you had a good stay and enjoyed the comfort of your room, our food selection, and the friendliness of our team. We truly appreciate your kind recognition of our service, especially your positive ratings for the arrival, breakfast, cleanliness, and check-out experience. Your feedback regarding the accommodation, Wi-Fi, sustainability initiatives, and overall service is also valuable to us as we continue to improve our guest experience. We are especially grateful for your support as an ALL Platinum member and for recommending our hotel to others. We hope to have the pleasure of welcoming you and your family back to Mövenpick Hotel Jakarta City Centre and providing an even more enjoyable experience on your next visit. Thank you once again for choosing to stay with us. Warm regards, Ruth Desy Duty Manager

Dear Mr. Jawad, Thank you for sharing your positive feedback regarding your recent stay with us. We are delighted to hear that you found our hotel comfortable and clean, and that our staff provided attentive service. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable experience in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Michel A., Thank you for taking the time to share your feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are pleased to know that you found your stay to be a good value for money. At the same time, we appreciate your ratings across the different aspects of your stay, as they help us better understand where we can improve. We regret that your overall experience did not fully meet your expectations, particularly regarding the breakfast selection, accommodation, cleanliness, and other services. Please be assured that your feedback has been shared with the relevant teams as we continuously work to enhance the quality of our products and services. Thank you as well for your support as an ALL – Accor Live Limitless Classic member. We truly value your loyalty and hope to have the opportunity to welcome you back in the future, where we will strive to provide an experience that exceeds your expectations. Warm regards, Ruth Desy Duty Manager

Dear Nicolas A., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found our location convenient and enjoyed the comfort of our accommodations. It is especially rewarding to know that you appreciated our breakfast buffet and the attentive service from our staff. Your feedback is invaluable to us, and we hope to welcome you back in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Kamal M., Thank you for sharing your wonderful feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are truly delighted to read that you enjoyed two extraordinary nights with us and that everything met your expectations. Your perfect ratings across all aspects of your stay, as well as your kind words about the overall experience, are greatly appreciated by our entire team. It is always rewarding to know that our guests leave with such positive impressions, and your recognition serves as a strong motivation for us to continue delivering high standards of service. We look forward to welcoming you back again in the near future for another excellent stay. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Younes M., Warmest greetings from Mövenpick Hotel Jakarta City Centre. Thank you very much for taking the time to share your excellent feedback following your recent stay with us. We are truly delighted to know that you had a very comfortable experience and appreciated our convenient location. It is especially rewarding to learn that you found our hotel new, well-located, and that your booking experience was easy and seamless. We are also pleased to know that you enjoyed our facilities and services, including the breakfast, in-room dining, fitness centre, pool, and Concierge service. Your kind mention of our Chocolate Hour is truly appreciated—we are glad that you enjoyed this signature Mövenpick experience. As a valued Silver member, we are grateful for your loyalty and are pleased to know that your recognition experience met your expectations. Thank you once again for your kind recommendation. We truly look forward to welcoming you back for another memorable stay in the near future. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Albar S., Thank you for your positive feedback regarding your stay. We take note of your remark about the variety of meals for sahur. Your feedback is valuable to us, and we hope to welcome you again next year. Tamara AUDY Customer Experience Manager

Dear Mr. P., Thank you very much for sharing your feedback and for choosing Mövenpick Hotel Jakarta City Centre for your family stay. We are delighted to see that you had an overall enjoyable experience, reflected in your high ratings across our facilities and services. It is wonderful to know that your stay—from arrival to departure, as well as your dining and leisure experiences—met your expectations. We also truly appreciate your recognition as an ALL Classic member and are pleased that you felt well taken care of during your visit. Your support and recommendation mean a lot to us, and we look forward to welcoming you and your family back for another pleasant and memorable stay in the near future. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Hakim E. o., Thank you very much for your kind and detailed review. We are delighted to hear that you enjoyed your stay at Mövenpick Hotel Jakarta City Centre. It is wonderful to know that our team’s professionalism and friendliness contributed positively to your experience, and we are glad the fruit platter was appreciated as a small token of our hospitality. We also appreciate your valuable feedback regarding the welcome drink, and we will certainly look into enhancing that aspect to better meet guest expectations. Your loyalty as an ALL Gold member means a lot to us, and we look forward to welcoming you again during your next visit to Jakarta. Warm regards, Tamara AUDY Guest Experience Manager

Dear Mr. R., Thank you for staying with us at Mövenpick Hotel Jakarta City Centre and for sharing your wonderful feedback. We are delighted to know that you had a pleasant stay, enjoyed the comfort of your room and bed, and felt warmly welcomed by our team. It was our pleasure to host you, and we truly look forward to welcoming you back for another memorable experience in the future. Warm regards, Tamara Audy Guest Experience Manager

Dear Mr. K., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our beautiful location and the attentiveness of our team. We sincerely appreciate your comments regarding the breakfast and restaurant, and we apologize for not meeting your expectations in these areas. Please rest assured that we are reviewing your feedback and will take the necessary steps to make improvements. We look forward to the opportunity to welcome you back in the future and provide you with an even more enjoyable experience. Best regards, Tamara Audy Asst. Guest Experience Manager

Dear Mrs. Karina, Thank you for your wonderful review! We’re so glad you enjoyed your stay with us and appreciated the 1-hour late check-out. It’s always our pleasure to make your experience as comfortable as possible. We look forward to welcoming you back soon! Best regards, Tamara AUDY Asst. Guest Experience Manager

Dear Mr. M., Thank you for sharing your wonderful review and for giving us such a great rating! We are delighted to hear that you enjoyed your stay, particularly the serene ambiance of your room and the attentive service provided by our team. Your feedback inspires us to continue delivering memorable experiences for all our guests. We hope to have the pleasure of welcoming you back to Mövenpick Jakarta for another relaxing and enjoyable stay. Best regards, Tamara Audy Asst. Guest Experience Manager

Dear Mr. S. L., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Jakarta City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Tamara AUDY Asst. Guest Experience Manager

Dear Mr. Antoine, Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed our warm welcome, comfortable rooms, and the dining experience at our restaurants. It was a pleasure hosting you, and we’re delighted to know we could make your stay so memorable. We hope to welcome you back for another excellent stay soon! Warm regards, Tamara AUDY Asst. Guest Experience Manager

Dear Ms. Assyl, Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with our service and enjoyed the variety of options at our breakfast. Your feedback is greatly appreciated, and it motivates us to continue providing the best for our guests. We look forward to welcoming you back soon! Best regards, Tamara AUDY Asst. Guest Experience Manager

Dear Mr. Henri P.,, Thank you for taking the time to share your feedback. We're delighted to hear that you had a pleasant stay and appreciated our location, service, and staff. It's always wonderful to know that our efforts to prioritize Accor members are valued. We hope to welcome you back to our hotel soon for another enjoyable experience! Warm regards, Tamara AUDY Asst. Guest Experience Manager

Dear Mr. B., Thank you for your wonderful review and perfect score! We’re delighted to hear that you found our hotel comfortable and well-located. It’s great to know you enjoyed the spacious rooms, comfortable bedding, and our attentive staff. We're especially thrilled that our breakfast stood out as the best you’ve had in Indonesia! We look forward to welcoming you back for another exceptional stay. Best regards, Tamara AUDY Asst. Guest Experience Manager