Dear Mr. Seok H. S., Thank you for your 60/100 rating and for sharing your feedback with us. We are pleased to know that you found the surrounding area convenient. We are sorry to hear about your concerns regarding the traffic around the hotel and the waiting time and space in the elevators. For your information, our hotel has three elevators serving the guest floors. We also apologize if the information or communication regarding our facilities was not sufficiently clear during your stay. Should you have any concerns or require assistance during your next visit, please feel free to contact our Front Office team, who are available 24 hours a day and will be happy to assist you. Thank you again for sharing your feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Warm regards, Panatchaporn P. Director of Rooms

Dear Ms. Kwon G., Thank you very much for your 90/100 rating and for sharing your detailed feedback. We are pleased to know that you enjoyed the cleanliness and spaciousness of the room, our breakfast egg station, and the convenience of our shuttle service to Phrom Phong BTS. We also appreciate your comments regarding the pool facilities and our team. We are glad that you found our staff friendly, and we will share your feedback with the relevant teams for their consideration. Thank you again for your valuable feedback. We look forward to welcoming you back to TRIBE Living Bangkok Sukhumvit 39. Warm regards, Panatchaporn P. Director of Rooms

Dear Mr. Seo J., Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed our breakfast and appreciated the variety of menu selections during your stay. However, we sincerely apologize for the inconveniences you experienced. We are particularly sorry about the persistent drainage odor in your room, the unpleasant cigarette smell from the laundry bag, and the insufficient number of towels provided for three guests. We have shared these concerns with the relevant departments for immediate review and improvement. Regarding our shuttle service, we sincerely apologize for the inconvenience and the extended waiting time you experienced at EmQuartier. Your feedback has been shared with our team so that we can improve the communication and operation of the shuttle service. We truly appreciate your constructive comments, as they help us identify areas where we need to improve. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Warm regards, Panatchaporn P. Director of Rooms

Dear Mr. Ung H., Thank you for sharing your feedback with us. We sincerely apologize that your experience with our Front Office team did not meet your expectations, particularly regarding the service you received from our team member. We truly regret that you felt the service was unfriendly, and we understand how this could have affected your overall impression of our hotel. Please be assured that your feedback has been shared with the relevant team for further review and improvement. We appreciate your comments and hope to have the opportunity to welcome you again and provide you with a much warmer and more pleasant experience. Warm regards, Panatchaporn P. Director of Rooms

Dear Ms. Hyangmi K., Thank you very much for your perfect rating and for taking the time to share your experience with us. We are delighted to hear that you found our team friendly and welcoming, and that you were pleased with the cleanliness and overall maintenance of the hotel. It is also especially rewarding to know that you appreciated the recognition and benefits provided through the ALL loyalty program. Your kind words mean a great deal to our team and motivate us to continue delivering exceptional hospitality to all our guests. We look forward to welcoming you back to TRIBE Living Bangkok Sukhumvit 39 in the near future. Warm regards, The Management Team TRIBE Living Bangkok Sukhumvit 39

Dear Mr. Seunghyun O., Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our facilities comfortable, clean, and well maintained. It is also wonderful to know that our team’s friendliness contributed positively to your stay. Your kind comments are greatly appreciated and will be shared with our team as encouragement to continue delivering excellent service and memorable experiences. We look forward to welcoming you back to TRIBE Living Bangkok Sukhumvit 39 on your next visit. Warm regards, TRIBE Living Bangkok Sukhumvit 39

Dear Jeong Eun-seong, Thank you for your valuable feedback. We are pleased to hear that you comfortably enjoyed our facilities. We will take note of the issue you mentioned regarding the sauna and will ensure it is checked. We will continue to strive to provide better service in the future. Thank you. TRIBE Living Bangkok Sukhumvit 39

Dear Jiran, Thank you very much for sharing your experience with us. We’re delighted to hear that you enjoyed a clean and comfortable stay and appreciated our distinctive interior design. It’s also great to know that you found the breakfast enjoyable, and we truly value your comment regarding the seasoning, which helps us better understand our guests’ preferences. Thank you for choosing Tribe Living Bangkok Sukhumvit 39. We would be very pleased to welcome you back again on your next visit to Bangkok. Warm regards, Wichit Wandee (Max) Executive Assistant Manager

Dear Seongmin A., Thank you very much for taking the time to share your feedback with us. We are delighted to know that you enjoyed our convenient location, cleanliness, and well-equipped facilities, and that your overall experience with us was a positive one. Your kind comments are truly encouraging for our team and motivate us to continue delivering a comfortable and pleasant stay for our guests. We sincerely appreciate your support and recommendation. We look forward to welcoming you back to Tribe Living Bangkok Sukhumvit 39 again in the future. Warm regards, Wichit Wandee (Max) Executive Assistant Manager

친애하는 김남연님, 따뜻한 말씀에 감사드립니다. 호텔 팀과 서비스에 감사해 주셔서 기쁘게 생각하며, 앞으로 다시 귀하를 맞이할 수 있기를 기대합니다. 감사합니다. TRIBE Living Bangkok Sukhumvit 39

존경하는 박호혁님, TRIBE Living Bangkok Sukhumvit 39에서의 경험이 만족스러우셨다는 소식을 듣게 되어 기쁩니다. 긍정적인 피드백에 감사드리며, 앞으로도 최상의 서비스를 제공하기 위해 계속 노력하겠습니다. 감사합니다. TRIBE Living Bangkok Sukhumvit 39

Hello Sangsoo l., Thank you very much for your kind feedback and for sharing your suggestion. We’re glad to hear that you had a friendly and comfortable stay with us. Regarding the welcome drink, we appreciate your idea about offering coconut juice — we will take this into consideration to provide a more local and enjoyable experience for our guests in the future. We look forward to welcoming you back again at Tribe Living Bangkok Sukhumvit 39. Warm regards, Wichit Wandee (Max) Executive Assistant Manager

Dear Y. S., Thank you for your kind review! We’re delighted to hear that our spacious rooms and in-room amenities provided comfort and convenience for your family. It’s also great to know that you discovered us through a blogger and that your experience met expectations. We appreciate your support and look forward to welcoming you and your family again in the future! Best regards, Wichit Wandee (Max) Executive Assistant Manager

P. Junsu님께, We very much appreciate your comments regarding your stay at the TRIBE Living Bangkok Sukhumvit 39. It is a pleasure to receive positive feedback, and I will share your comments with our team, to ensure they acknowledge that their efforts are being recognized. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jakub Piwowarski General Manager

Dear Ms. h. S., Thank you for your valuable feedback and for being an Accor Plus Platinum member! We are glad to hear that you enjoyed the hotel’s facilities, the Red Hot rate, and the sauna-inclusive massage. However, we sincerely apologize for the experience you had with our front desk staff. Please know that your comments regarding friendliness have been shared with the team, as we are committed to ensuring that all of our guests feel welcomed and well-served. We truly appreciate your loyalty and hope to welcome you back with an improved experience in the future. Warm regards, Wichit Wandee (Max) Executive Assistant Manager

Dear Ms. Sangei L., Thank you for sharing your feedback and for being an Accor Plus Gold member. I'm delighted you appreciated our interior design but am truly sorry to hear about the unpleasant smell you encountered. We take such concerns seriously, and I’ve raised this issue with our team to ensure a fresher, more comfortable environment for our guests. We hope to have the chance to welcome you back for a stay that fully reflects our high standards. Warm regards, Wichit Wandee (Max) Executive Assistant Manager

S. Woo Shik님께, 소중한 시간을 내어 TRIBE Living Bangkok Sukhumvit 39 이용 소감을 작성해 주셔서 대단히 감사드립니다. 투숙하시는 동안 호텔 이용에 불편을 드려 심심한 사과의 말씀을 전합니다. Tribe에서는 모든 고객님께 최고의 서비스를 제공하기 위해 노력하고 있습니다. 이에 따라 고객님의 의견은 호텔 서비스를 개선하는 데 매우 소중하게 사용될 것입니다. 고객님의 의견은 호텔 서비스 문제점을 해결하고 향후 그러한 문제가 더 이상 발생하지 않도록 하기 위한 기준으로 반영됩니다. 호텔 이용 중 경험한 불만 사항이나 문제점을 말씀해 주시면 본 호텔이 향후 보다 나은 서비스를 제공할 수 있는 밑거름이 될 것입니다. 감사합니다. Jakub Piwowarski General Manager

P. Inhyung님께, 소중한 의견을 공유해 주셔서 감사합니다. 숙박 중 방에서 하수구 냄새로 인해 불편을 겪으신 점 진심으로 사과드립니다. 해당 문제를 해결하기 위해 최우선적으로 조치를 취하고 있음을 알려드립니다. 객실 변경이 고객님의 기대에 미치지 못하고 추가적인 불편을 드린 점, 다시 한 번 사과드립니다. 고객님의 인내와 이해에 감사드리며, 말씀해 주신 사항은 유지보수 팀에 전달하여 즉각적인 조치를 취하도록 하였습니다. 고객님의 소중한 의견은 저희가 개선하는 데 큰 도움이 됩니다. 다음에 방문해 주실 때는 더 나은 경험을 제공해 드릴 수 있기를 기대합니다. 감사합니다. Jakub Piwowarski General Manager