Mercure Bukhara Old Town 4 étoiles

Dear Mr. M., Thank you very much for your wonderful feedback. We are delighted that you found Mercure Bukhara Old Town to be the ideal place to discover the city and that our facilities, spa center, and attentive staff contributed to making your stay so enjoyable. It is especially rewarding to know that you decided to extend your stay with us — this is the greatest compliment we could receive. We sincerely look forward to welcoming you back for another memorable experience in Bukhara. Kind regards, Mikhail Chesnokov Rooms Division Manager

Dear Henri C., Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Bukhara Old Town. We are pleased to know that you appreciated our convenient location, the pleasant atmosphere of the hotel, and the beautiful view from our rooftop terrace. At the same time, we sincerely regret to learn that the air conditioning and light insulation in your room did not meet your expectations and affected your comfort during your stay. Please accept our apologies for these inconveniences. Your comments have been shared with our technical and housekeeping teams for further review and corrective action, as guest comfort remains one of our highest operational priorities. We also appreciate your feedback regarding the overall value, breakfast experience, and service interactions. Constructive observations such as yours are extremely valuable in helping us enhance our service standards and guest experience. We truly value your loyalty as an ALL Accor member and hope to have another opportunity to welcome you back for a much more comfortable and seamless stay in the future. Regards, Miragha J.S. General Manager.

Madame/Monsieur D., Merci beaucoup pour vos commentaires élogieux ! Nous sommes ravis que vous ayez passé un séjour agréable dans notre établissement. Votre satisfaction est notre priorité, et nous sommes heureux que nos services aient répondu à vos attentes, notamment l'accueil et le spa. Nous espérons vous accueillir à nouveau très bientôt pour une nouvelle expérience de détente et de confort. À très bientôt ! Mercure Bukhara Old Town

Dear Philippe, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed the blend of local architectural style and modern amenities during your stay. Our team takes great pride in providing a comfortable and clean environment for our guests, and we’re glad to know that you found our location convenient. We appreciate your kind words and hope to welcome you back for another enjoyable experience soon! Best Regards, Faig Bayramov Rooms Division Manager

Dear Luc V., Thank you for taking the time to share your review with us! We are delighted to hear that you appreciated the décor and ambiance in our common areas, including the lobby, courtyard, and restaurant. It's wonderful to know that you found the rooms comfortable and enjoyed the warm hospitality that reflects the charm of Uzbekistan. We also appreciate your feedback regarding our restaurant. We strive to provide a high-quality dining experience, and we will take your comments into consideration as we continue to improve our offerings. We are glad you were able to discover a good patisserie nearby, and we hope you enjoyed those delicious treats! Thank you once again for your insights, and we hope to welcome you back for another enjoyable stay in the future! Best Regards, Faig Bayramov Rooms Division Manager