Dear Pierre D., Thank you for taking the time to share your detailed feedback following your stay with us. I am glad to know that you appreciated our charming hotel, comfortable facilities, excellent breakfast, and the friendliness of our staff. However, I am truly sorry for your disappointment regarding our half-board dining set menu and the lack of flexibility you experienced at dinner. We deeply value your comments about the menu clarity and beverage choices, and I have shared this directly with our food and beverage management team to help us improve our guest experience. As an ALL Classic member, your loyalty is very important to us, and we sincerely hope to have the opportunity to welcome you back to Mercure Bukhara Old Town for a seamless and much-improved stay in the future. Best regards, Mikhail Chesnokov Rooms Division Manager

Dear Valued Guest, Thank you very much for sharing your impressions of Mercure Bukhara Old Town. We are delighted to know that you enjoyed the spacious and clean rooms, the excellent breakfast, and the attentive service of our team. Your kind words are a wonderful encouragement for us to continue delivering memorable hospitality experiences. We look forward to welcoming you and your family again and making your next stay in Bukhara just as pleasant and rewarding. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Mr. M., Thank you very much for sharing your impressions of Mercure Bukhara Old Town. We are delighted to know that you enjoyed the convenient location, the spacious and comfortable rooms, and the perfect service provided by our team. Your kind words bring great joy to us and serve as wonderful encouragement to continue delivering memorable hospitality experiences. We are also pleased that you are a valued member of our ALL Accor loyalty program, and we truly appreciate your trust and recommendation. We look forward to welcoming you again and making your next stay in Bukhara just as pleasant and rewarding. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Mr. B., Thank you very much for sharing your impressions of Mercure Bukhara Old Town and for your loyalty as an ALL Accor Classic member. We are delighted to know that you enjoyed the convenient location as well as the magnificent indoor pool, hammam, and sauna. Your kind words are very encouraging for our team and inspire us to continue creating relaxing and memorable experiences for our guests. We look forward to welcoming you again and making your next stay in Bukhara just as pleasant and enjoyable. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Daniel A., Thank you very much for your excellent rating and for highlighting the convenient stop, the cleanliness, and the friendly service at Mercure Bukhara Old Town. We are delighted that your family trip was comfortable and enjoyable. We truly appreciate your loyalty as a member of the ALL Accor program. Your encouraging words mean a lot to our team and inspire us to continue creating a welcoming atmosphere for all our guests. We look forward to welcoming you again and making your next visit to Bukhara even more pleasant. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Mr. M., Thank you very much for your wonderful feedback. We are delighted that you found Mercure Bukhara Old Town to be the ideal place to discover the city and that our facilities, spa center, and attentive staff contributed to making your stay so enjoyable. It is especially rewarding to know that you decided to extend your stay with us — this is the greatest compliment we could receive. We sincerely look forward to welcoming you back for another memorable experience in Bukhara. Kind regards, Mikhail Chesnokov Rooms Division Manager

Dear Henri C., Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Bukhara Old Town. We are pleased to know that you appreciated our convenient location, the pleasant atmosphere of the hotel, and the beautiful view from our rooftop terrace. At the same time, we sincerely regret to learn that the air conditioning and light insulation in your room did not meet your expectations and affected your comfort during your stay. Please accept our apologies for these inconveniences. Your comments have been shared with our technical and housekeeping teams for further review and corrective action, as guest comfort remains one of our highest operational priorities. We also appreciate your feedback regarding the overall value, breakfast experience, and service interactions. Constructive observations such as yours are extremely valuable in helping us enhance our service standards and guest experience. We truly value your loyalty as an ALL Accor member and hope to have another opportunity to welcome you back for a much more comfortable and seamless stay in the future. Regards, Miragha J.S. General Manager.

Madame/Monsieur D., Merci beaucoup pour vos commentaires élogieux ! Nous sommes ravis que vous ayez passé un séjour agréable dans notre établissement. Votre satisfaction est notre priorité, et nous sommes heureux que nos services aient répondu à vos attentes, notamment l'accueil et le spa. Nous espérons vous accueillir à nouveau très bientôt pour une nouvelle expérience de détente et de confort. À très bientôt ! Mercure Bukhara Old Town

Dear Philippe, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed the blend of local architectural style and modern amenities during your stay. Our team takes great pride in providing a comfortable and clean environment for our guests, and we’re glad to know that you found our location convenient. We appreciate your kind words and hope to welcome you back for another enjoyable experience soon! Best Regards, Faig Bayramov Rooms Division Manager

Dear Luc V., Thank you for taking the time to share your review with us! We are delighted to hear that you appreciated the décor and ambiance in our common areas, including the lobby, courtyard, and restaurant. It's wonderful to know that you found the rooms comfortable and enjoyed the warm hospitality that reflects the charm of Uzbekistan. We also appreciate your feedback regarding our restaurant. We strive to provide a high-quality dining experience, and we will take your comments into consideration as we continue to improve our offerings. We are glad you were able to discover a good patisserie nearby, and we hope you enjoyed those delicious treats! Thank you once again for your insights, and we hope to welcome you back for another enjoyable stay in the future! Best Regards, Faig Bayramov Rooms Division Manager

Dear Maurice Henri, Thank you for sharing your thoughts with us. We are sorry to hear that your stay was not as comfortable as you had hoped. We appreciate your comments about the beds and the bathtub height, as they provide us with valuable insights to improve our facilities. Your comfort is important to us, and we will certainly consider your feedback for future improvements. We hope you’ll give us another opportunity to provide you with a better experience in the future. Best Regards, Faig Bayramov Rooms Division Manager