Dear Grace, Thank you for taking the time to share your feedback following your stay with us, as well as for your loyalty as a Classic member of the ALL Accor program. I am glad to hear that you enjoyed our location and received helpful service from our team, especially from Umida at the front desk. I will be sure to pass along your kind recognition to her. At the same time, I sincerely apologize for the issues you experienced with the room carpet, the air conditioning system, and the temporary elevator maintenance during your visit. Please rest assured that I have shared your comments directly with our housekeeping and engineering management teams to address these matters immediately and maintain the highest standards of comfort for our guests. We truly appreciate your valuable observations, and I hope we will have the opportunity to welcome you back for a much more seamless stay in the future. Best regards, Mikhail Chesnokov Rooms Division Manager

Dear Pradeep, Thank you for choosing Mercure Bukhara Old Town and for sharing such a wonderful review of your stay, as well as for your continued loyalty as an ALL Accor Gold member. I am thrilled to read about your flawless arrival experience and to know that Yusuf and our bell captain made you feel so welcome right from the start. I am also glad our team was able to quickly resolve the booking issue for you and ensure a seamless upgrade and stay. I will be sure to pass along your special recognition to Yusuf and our luggage team—they will be delighted to know their efforts made such a positive impression. I also appreciate your constructive note regarding the breakfast layout and menu choices. Your feedback is valuable to us as we continuously work on refining our dining experience. It was a true pleasure hosting you, and we look forward to welcoming you back on your next visit to Bukhara! Best regards, Mikhail Chesnokov Rooms Division Manager

Dear Ashok, Thank you for taking the time to share your feedback following your stay with us, as well as for your loyalty as a Classic member of the ALL Accor program. While I am glad to hear that you found our staff pleasant, I am truly sorry that several aspects of your experience did not meet your expectations. I sincerely apologize for the delay you experienced during check-in. While online check-in is a great feature, hotel regulations in Uzbekistan still mandate that every guest presents an original passport upon arrival for entry into the government registration system, which unfortunately prevents a completely instant check-in. Although our official check-in time begins at 14:00, our team was pleased to grant early access to your room at 12:40, though I regret that the registration process felt slow. Additionally, I apologize for the inconvenience regarding our elevator, which is currently out of service for repairs. Your feedback regarding arrival efficiency, bathroom comfort, and overall value is extremely important to us, and I have shared your comments with our front desk team to refine our processes wherever possible. We deeply appreciate your constructive insights, and I hope we will have the opportunity to welcome you back to Mercure Bukhara Old Town for a much smoother stay in the future. Best regards, Mikhail Chesnokov Rooms Division Manager

Dear Marco, Thank you for your warm words and for taking the time to share your feedback with us, as well as for your loyalty as a Gold member of our ALL Accor program. It is wonderful to hear that you thoroughly enjoyed your stay, from our comfortable rooms and rich breakfast to a relaxing experience in our hammam and pool. Knowing that our entire team made such a positive impression on you truly means a lot to us. We would be delighted to welcome you back to Mercure Bukhara Old Town whenever your travels bring you back to Uzbekistan! Best regards, Mikhail Chesnokov Rooms Division Manager

Dear Rajni, Thank you very much for taking the time to share your feedback following your recent stay with us, as well as for your loyalty as a Classic member of the ALL Accor program. We are delighted to hear that you enjoyed our convenient location near Bukhara's historic area, the comfort and cleanliness of the hotel, and our gym and pool facilities. At the same time, I sincerely apologize for the experience you had during breakfast regarding the presentation of our cheeses and cured meats, as well as the limited vegetarian options and the quality of the oatmeal. Your constructive note about using separate platters and tongs is incredibly valuable, and I have already passed this directly to our Food & Beverage team to ensure we make the necessary adjustments to better accommodate our vegetarian guests. We truly appreciate your feedback as it helps us improve, and we would be honored to welcome you and your family back to Mercure Bukhara Old Town for an even better stay in the future. Best regards, Mikhail Chesnokov Rooms Division Manager

Dear David D. V., Thank you very much for taking the time to share your review and high rating following your stay at Mercure Bukhara Old Town. We are delighted to hear that You enjoyed our great location, nice rooms, facilities, and the helpful service provided by our team. As a valued Diamond member of our ALL Accor program, your high praise means a great deal to us. Thank you once again for your feedback. We look forward to the pleasure of welcoming You back on your next visit to Bukhara! Best regards, Mikhail Chesnokov Rooms Division Manager

Dear Jane D., Thank you very much for taking the time to share your review following your stay at Mercure Bukhara Old Town. We are truly delighted to hear that you had a perfect stay from check-in to check-out, and that you enjoyed our beautiful hotel and location. It brings us great joy to know that Maria made such a wonderful contribution to your experience—I will be sure to personally share your recognition with her! Thank you once again for your top rating and for being a valued Platinum member of our ALL Accor program. We look forward to the pleasure of welcoming you back on your next visit to Bukhara! Best regards, Mikhail Chesnokov Rooms Division Manager

Dear Arnaud, Thank you very much for taking the time to share your wonderful feedback following your stay at Mercure Bukhara Old Town. As a valued Diamond loyalty member, your recognition means a great deal to us. We are truly delighted to hear that you enjoyed our modern facilities, our restaurant Saffran, and that your room upgrade contributed to a memorable stay. I will also be sure to pass along your special recognition to Mirfayz—he will be thrilled to know his service made such a positive impression on you. It was an absolute pleasure hosting you and your family, and we look forward to welcoming you back for another exceptional experience in Bukhara. Best regards, Mikhail Chesnokov Rooms Division Manager

Dear Ahmed M. H., Thank you very much for taking the time to share your review and for giving us a 10/10 recommendation score. We are delighted to hear that you enjoyed our location, the half-board dining prepared by Saffron Kitchen, and found our on-site ATM convenient during your stay. I will be sure to pass along your special recognition to Sabina and Umida for making your check-in smooth, assisting with your taxi, and providing helpful service throughout your visit. At the same time, I appreciate your constructive feedback regarding our breakfast selection and tea options, which I have shared with our food and beverage team for future improvements. It was a pleasure hosting you, and we look forward to welcoming you back to Mercure Bukhara Old Town! Best regards, Mikhail Chesnokov Rooms Division Manager

Dear Mr. Oliver Lajara, Thank you so much for taking the time to share your fantastic feedback following your recent stay at Mercure Bukhara Old Town. We are thrilled to hear that you enjoyed our pristine cleanliness, delicious lunch menu, and that our team made you feel so welcome. Your top ratings across all categories mean a great deal to our entire staff, as providing seamless business trips and warm service is our highest priority. Knowing that you plan to return is the best compliment we could receive. We look forward to welcoming you back to Bukhara in the near future! Best regards, Mikhail Chesnokov Rooms Division Manager

Dear Mr. E., Thank you very much for sharing your impressions of Mercure Bukhara Old Town. We are delighted to know that you enjoyed our convenient location, fresh atmosphere, and the spa facilities with pool and hammam. Your kind words about our team and their helpfulness truly warm our hearts. It means a lot to us that you felt welcomed and well cared for, as creating this feeling of comfort and attention is what we value most in hospitality. We are grateful for your feedback and look forward to welcoming you again, making your next stay in Bukhara just as pleasant and full of warmth. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Mr. A., Thank you very much for sharing your impressions of Mercure Bukhara Old Town. We are delighted to know that you enjoyed your two‑night stay and appreciated the convenient location and well‑appointed facilities. Your feedback is very valuable to us and serves as encouragement to continue delivering memorable hospitality. We look forward to welcoming you again and making your next visit to Bukhara even more pleasant. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Ashok K., Thank you for sharing your impressions of Mercure Bukhara Old Town and for your loyalty as an ALL Accor Classic member. We are sorry to learn that your recent stay did not meet expectations. We sincerely appreciate your remarks regarding breakfast options, Wi‑Fi speed, and room comfort. Your feedback is very important to us, and our team will carefully review these points to improve the quality of services we provide. At the same time, we are pleased to know that your arrival experience was positive, and we hope to have the opportunity to welcome you again and provide a more enjoyable stay in Bukhara. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Omar S., We are very grateful for your loyalty as an ALL Accor member and for sharing such detailed impressions of your stay at Mercure Bukhara Old Town. It is wonderful to know that you appreciated our convenient location, friendly and helpful staff, and the overall atmosphere of the hotel. At the same time, we value your observations regarding the thermostat and breakfast variety. Your feedback is important to us, and it will be shared with our team to further enhance the comfort and satisfaction of our guests. Your continued trust in Accor means a lot, and we look forward to welcoming you back soon for another pleasant stay in Bukhara. Warm regards, Mikhail Chesnokov Rooms Division Manager Mercure Bukhara Old Town

Dear Ahmed R. S. A., Thank you for your exceptional rating and kind words. We are delighted that you found Mercure Bukhara Old Town to be both comfortable and cultural, and that every aspect of your stay met your expectations. Your impressions are very encouraging for our team, and they inspire us to continue delivering memorable experiences for all our guests. We look forward to welcoming you again and creating another wonderful stay in Bukhara. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Ruipeng L., Thank you for sharing such detailed feedback about your stay. We are glad you enjoyed dining at Saffron and found our team attentive and helpful. It is also encouraging to know that you noticed the improvement in the dishes during your stay. At the same time, we sincerely value your observations regarding the check‑in process, air conditioning, Wi‑Fi, and housekeeping. Please be assured that these technical issues have already been forwarded to the relevant departments for review and correction. Your comments are very important to us, and they help our team improve further to make each stay more comfortable and seamless. We hope to have the opportunity to welcome you again at Mercure Bukhara Old Town and provide a smoother and more enjoyable experience. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Nikita W. L. L., Thank you for sharing your impressions of your stay. We are pleased to know you enjoyed the beautiful design of the hotel and the quality of food in our restaurant. We also value your constructive feedback regarding the payment experience, the room condition, and overall comfort. Please be assured that these technical issues have already been forwarded to the relevant departments for review and correction. Your observations are important to us, and they help our team continue improving to make each stay more pleasant and stress‑free. We hope to have the opportunity to welcome you again at Mercure Bukhara Old Town and provide an even more enjoyable experience. Warm regards, Mikhail Chesnokov Rooms Division Manager