Mercure Bukhara Old Town 4 stars

Dear Valued Guest, Thank you sincerely for taking the time to share such a generous and inspiring review of your stay with us. We are truly delighted to learn that your experience at Mercure Bukhara was the most comfortable of your entire trip and that you felt so well cared for throughout your visit. Your kind words regarding our service culture, attention to detail, and overall guest experience are deeply appreciated. I am especially pleased to see your recognition of Timur for his warm presence and consistent hospitality, as well as our housekeeping team for their thoughtful gesture. These moments reflect exactly the level of care and personalization we strive to deliver, and your feedback will be shared proudly with the entire team. Receiving perfect scores across all aspects of your stay, from accommodation and cleanliness to value for money and sustainability, is both humbling and motivating. It reassures us that our efforts are aligned with what truly matters to our guests. Thank you once again for choosing Mercure Bukhara and for recommending our hotel so highly. We sincerely hope to have the pleasure of welcoming you back in the future and creating yet another memorable experience for you. Regards, Miragha J.S. Property Manager Mercure Bukhara

Dear Mr T., Thank you for taking the time to provide such a comprehensive and candid assessment of your stay. From a governance and quality-management standpoint, feedback of this depth is invaluable, particularly when it highlights the gap between perceived value and pricing expectations. We fully acknowledge that operational disruptions such as the evening power outage, generator noise, and intermittent spa functionality materially undermine the premium positioning of the hotel. While these issues may appear isolated individually, your observation is correct: when aggregated, they erode the overall value-for-money equation. Please be assured that these points have been escalated internally, with specific focus on infrastructure resilience, noise mitigation, and preventive maintenance protocols for our wellness facilities. Your comments regarding breakfast quality and Wi-Fi performance have also been noted. Both areas are currently under review as part of our continuous improvement roadmap, as they are core touchpoints that directly influence guest satisfaction, particularly for loyalty members such as yourself. On a positive note, we appreciate your recognition of our team, check-in, and check-out experience. This reinforces that while systems and facilities require recalibration, our people remain a strong asset. We regret that your experience did not fully align with the expectations associated with the Mercure brand and your ALL Classic membership. Your feedback will directly inform corrective actions, as our strategic objective is not merely comfort, but consistency, reliability, and justified value at every price point. Thank you once again for your transparency. We hope to have the opportunity to restore your confidence on a future visit. Regards, Miragha J.S. Property Manager Mercure Bukhara Old Town

Dear Mr Chong F., Thank you for your exceptionally detailed and thoughtful review, as well as for awarding us a perfect score across all touchpoints of your stay. From a performance and brand-alignment perspective, your feedback strongly confirms that our strategic positioning, service delivery model, and team engagement are effectively translating into a high-impact guest experience. We are particularly pleased that the architectural concept, courtyard design, and wellness facilities resonated with you. These elements were intentionally developed to balance local heritage with contemporary comfort, and your observations validate the return on that design investment. Your kind recognition of our pool and fitness colleague, as well as the restaurant team, will be shared internally as a best-practice example of guest-centric service. Your positive assessment of our breakfast, dining experiences, and room layout is equally appreciated. While certain design choices are purposeful, your pragmatic and well-balanced perspective is invaluable for our continuous optimisation process. Most importantly, your acknowledgement of our young team’s professionalism, language proficiency, and composure—particularly during the card payment challenge—speaks directly to our culture of ownership, resilience, and solution-oriented thinking. This is precisely the mindset we aim to cultivate as part of our long-term talent development strategy. We also appreciate your transparent comments regarding the hotel’s location and your practical recommendation of transportation solutions, which will certainly help future guests make informed decisions. Thank you for your loyalty as an ALL Accor Gold member and for choosing to book through the Accor ALL App. Your strong recommendation is both motivating and reaffirming for our entire team. We look forward to welcoming you and your family back to Mercure Bukhara Old Town and to continuing to exceed expectations at every stage of the guest journey. With regards, Miragha J.S. Property Manager

Dear Mr A., Thank you for taking the time to share such an exemplary review. Your feedback signals a strong alignment with our quality benchmarks, and we are pleased to see that our operational touchpoints—from arrival through breakfast delivery—met your expectations at a 100% satisfaction level. Your recognition of our cleanliness standards and the breakfast experience reinforces our commitment to consistent service delivery. We also appreciate your endorsement of the Accor ALL programme and your intention to share your experience publicly—this amplifies our brand equity and drives future guest engagement. Should your future travel plans bring you back to Bukhara, we would be delighted to curate another seamless stay experience for you and your family. Warm regards, Miragha J.S. General Manager Mercure Bukhara Old Town