Mercure Bukhara Old Town 4 stars

Dear Valued Guest, Thank you very much for sharing your feedback regarding your recent stay at Mercure Bukhara Old Town. We are pleased to know that you had a pleasant and comfortable experience with us and that you appreciated both our location and the service provided by our team. Your positive ratings for cleanliness, accommodation, WiFi, and overall hospitality are truly appreciated. At the same time, we value your comments regarding the breakfast selection, booking experience, value for money, and sustainability initiatives. Guest feedback such as yours is extremely important, as it helps us identify opportunities to further improve the overall experience we provide. Thank you as well for your loyalty as an ALL – Accor Live Limitless member. It was a pleasure to welcome you and your friends to Bukhara, and we hope to have the opportunity to host you again in the future. Regards, Miragha J.S. General Manager.

Dear Valued Guest, Thank you very much for your exceptional and detailed feedback regarding your recent stay at Mercure Bukhara Old Town. We are truly delighted to know that your experience with us was such an enjoyable and refreshing one. Your description of the courtyard as a relaxing evening retreat and the pool as a welcome escape from the Bukhara heat perfectly captures the atmosphere we aim to create for our guests. It is also wonderful to hear that you appreciated the cleanliness and comfort of the rooms, our breakfast selection, bar, concierge service, fitness center, spa facilities, and sustainable initiatives. Receiving such high recognition across so many aspects of the hotel is incredibly rewarding for our entire team. We are especially grateful for your positive comments regarding our sustainability efforts and local food initiatives, as responsible hospitality remains one of our key priorities. Thank you once again for your recommendation and kind support. We sincerely hope to have the pleasure of welcoming you and your friends back again for another memorable stay in Bukhara. Regards, Miragha J.S. General Manager.

Dear Valued Guest, Thank you very much for choosing Mercure Bukhara Old Town and for sharing your positive feedback regarding your recent family stay with us. We are delighted to know that you had a comfortable experience and especially enjoyed our indoor swimming pool and Hammam facilities. It is always rewarding to hear that our wellness amenities contributed positively to our guests’ relaxation and overall stay experience. We also greatly appreciate your kind ratings regarding the accommodation, cleanliness, team service, WiFi quality, and overall value for money. Your recognition motivates our team to continue delivering memorable hospitality experiences to all our guests. Thank you as well for your valuable feedback regarding breakfast selection, which we continuously review to further improve variety and guest satisfaction. It was truly a pleasure welcoming you and your family, and we sincerely look forward to hosting you again during your future visit to Bukhara. Regards, Miragha J.S. General Manager.

Dear Valued Guest, Thank you very much for choosing Mercure Bukhara Old Town and for taking the time to share such a detailed review of your recent stay. We are delighted to know that you enjoyed the design and atmosphere of the hotel, the comfort of your upgraded room, the rooftop restaurant views, and the quality of both our dining and room service offerings. It is also wonderful to hear that our welcome amenities and the support provided by our team contributed positively to your experience. Your recommendation means a great deal to us. At the same time, we sincerely appreciate your constructive feedback regarding the checkout experience and the handling of your ALL Gold dining benefits. Please accept our apologies for the confusion caused during the billing process. This certainly does not reflect the level of accuracy and proactive service we strive to deliver to our valued loyalty members. We fully understand your disappointment, especially after having to request the applicable benefits yourself and then encountering inconsistencies in the recalculation process. Please rest assured that your comments have been shared with the relevant departments for additional training and review to ensure greater attention to detail and more seamless recognition of ALL member privileges moving forward. We also appreciate your remarks regarding WiFi speed and the limited availability of spa appointment slots. Your observations are extremely valuable as we continue enhancing the guest experience across all service areas. Thank you once again for your balanced and thoughtful feedback. We truly hope to have the opportunity to welcome you back again and provide you with an even smoother and more memorable experience in the future. Regards, Miragha J.S. General Manager.

Dear Ms. C., Thank you very much for sharing such a detailed and heartwarming review following your recent stay at Mercure Bukhara Old Town. We are truly delighted to know that you and your husband enjoyed your stay with us and appreciated our cleanliness, breakfast selection, and the friendliness of our team. It is especially rewarding to read your kind words regarding the reception colleague who assisted you upon arrival by arranging a more suitable accessible room. Genuine hospitality and care for our guests’ comfort remain among our highest priorities, and your recognition means a great deal to us. At the same time, we sincerely appreciate your constructive observations regarding the bathroom layout and accessibility features within the room. Feedback of this nature is extremely valuable, as it helps us better understand the practical needs of guests using wheelchairs and identify opportunities for further improvement in accessibility and comfort. It was our pleasure to welcome you on such short notice, and we are very pleased that despite the challenges experienced before arrival, your stay with us became a positive and enjoyable one. Thank you once again for your trust and for being a valued ALL Silver member. We truly hope to have the opportunity to welcome you and your husband back again in the future. Regards, Miragha J.S. General Manager