Mercure Bukhara Old Town 4 stars

Customer review rating (ALL Rating) 4.5/5 129 reviews

Mercure Bukhara Old Town - Image 1
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Description

Hotel extras

  • Location in the Old Town of Bukhara

  • Proximity to the Lyabi-Hauz architectural ensemble

  • Ample parking with electric car recharge terminals

  • Lovely oriental style restaurant with terrace Old Town view terrace

  • Unique SPA complex

Our accommodation(s)

Hotel location

Mercure Bukhara Old Town

200118 BUKHARA
Uzbekistan

GPS:39.781718, 64.421162

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  129 reviews

Customer review rating 2.0/5

Anonymous Friends - Confirmed reviews ALL

The hotel lobby was lovely but the room had stains all over the carpet, the sheets were really rough and the heat was on too high in the room and I could not turn it down and the front desk was too busy to assist.

Dear Devon M., Thank you for taking the time to tell us about your experience at the Mercure Bukhara Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raji Ahliman-Zada General Manager

Amazing interiors 👌

Customer review rating 3.5/5

Habeeba A. Friends - Confirmed reviews ALL

We were happy with our stay at Mercure Bukhara Old Town. The check in and check out were smooth. It was my friend's b'day and the staff surprised her with a slice of Tiramisu cake and a scoop of ice cream. That was an extremely sweet gesture. Hopefully we'll spend more time at Mercure Bukhara Old Town on our next trip and will have more time to enjoy the hospitality.

Dear Habeeba A., We very much appreciate your comments regarding your stay at the Mercure Bukhara Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faig Bayramov Rooms Division Manager

A very nice hotel and wonderful stay experience

Customer review rating 4.5/5

Muhammad N. L. Solo - Confirmed reviews ALL

I booked 3 nights stay at Mercure Bukhara Old Town. It is a very good hotel with good facilities. The architecture of this hotel is also unique, combining the local and modern touch in its design. The hotel manager was also very kind to welcome my visit at this hotel.

Dear Muhammad Najib L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, Faig Bayramov Rooms Division Manager

A very good experience

Customer review rating 4.5/5

Ilia Families - Confirmed reviews ALL

Well, the hotel was as pretty as I expected. I really liked the architecture and interior that delve in the city setting, an amazing view from the roof and decent level of services. The breakfast met my expectations from Mercure brand: it was qiute well-optioned. The room was cute and good-looking but underfloor heating system overworked sometimes: it was +30 in the room at night and AC controller couldn't change this. I tried to set +20 but I did not eventually reach this temperature in the room. No other bothering moments. In a nutshell, the hotel really deserves its mark and I would love to repeat my visits while in Bukhara.

Dear Ilia, Allow me to express my enormous gratitude on your kind review regarding Mercure Bukhara Old Town! Being able to exceed your expectations is a huge honor for us. We look forward to welcoming you soon on your next visit to Bukhara. Best Regards, Faig Bayramov Rooms Division Manager

Perfect

Customer review rating 5.0/5

Andres Couples - Confirmed reviews ALL

Lovely hotel! Just 10 minutes walk from the main sights, with very welcoming staff (Thanks to Afuz at the restaurant!), modern and clean facilities and spacious rooms. We also loved the pool and steam bath!

Dear Luis Andres M., I would like to thank you immensely for such a wonderful recognition of our team. It has been a pleasure to have you as our guest and we are very much looking forward to welcoming you back at your new home in Bukhara! Sincerely, Faig Bayramov Rooms Division Manager

Other web-users rate our hotel

  • 186 reviews 8.3/10 Location
  • 236 reviews 7.7/10 Room
  • 263 reviews 8.8/10 Service
  • 7 reviews 9.4/10 WiFi
  • 178 reviews 9/10 Breakfast
  • 175 reviews 9.7/10 Vibe
  • 133 reviews 8.6/10 Amenities
  • 116 reviews 8.3/10 Food

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