Mercure Bukhara Old Town 4 stars

Customer review rating (ALL Rating) 4.6/5 267 reviews

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Mercure Bukhara Old Town - Image 1
Mercure Bukhara Old Town - Image 2
Mercure Bukhara Old Town - Image 3
Mercure Bukhara Old Town - Image 4
206 Samarkand street, 200118 BUKHARA, Uzbekistan

Description

Hotel extras

  • Location in the Old Town of Bukhara

  • Proximity to the Lyabi-Hauz architectural ensemble

  • Ample parking with electric car recharge terminals

  • Lovely oriental style restaurant with terrace Old Town view terrace

  • Unique SPA complex

Our accommodation(s)

Hotel location

Mercure Bukhara Old Town

206 Samarkand street
200118 BUKHARA
Uzbekistan

GPS:39.781718, 64.421162

Telephone
Fax +998 55 305 07 07

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  267 reviews

Customer review rating 5.0/5

Palat A. Families - Confirmed reviews ALL

Great stay, great exceptionally clean hotel and excellent breakfast.

Dear Mr A., Thank you for taking the time to share such an exemplary review. Your feedback signals a strong alignment with our quality benchmarks, and we are pleased to see that our operational touchpoints—from arrival through breakfast delivery—met your expectations at a 100% satisfaction level. Your recognition of our cleanliness standards and the breakfast experience reinforces our commitment to consistent service delivery. We also appreciate your endorsement of the Accor ALL programme and your intention to share your experience publicly—this amplifies our brand equity and drives future guest engagement. Should your future travel plans bring you back to Bukhara, we would be delighted to curate another seamless stay experience for you and your family. Warm regards, Miragha J.S. General Manager Mercure Bukhara Old Town

Customer review rating 4.0/5

Arina B. Couples - Confirmed reviews ALL

It was pretty good, but It is necessary to remove the strong smell of chlorine in the swimming pool and add more choice of food for breakfast

Customer review rating 1.5/5

Demah A. Solo - Confirmed reviews ALL

The room has a very tiny window. I did not feel comfortable at all in the room. Pictures on the website are different from reality.

Dear Ms. A., Thank you for sharing your detailed feedback. Your insights provide a valuable baseline for us to reassess key elements of the guest journey. Regarding the room layout, allow me to clarify a structural point that often surprises first-time visitors. The small, narrow windows are part of Bukhara’s traditional architectural concept, historically designed to minimise direct sunlight during the extremely hot summer season and maintain a naturally cool environment. While authentic, we understand this may impact the sense of comfort for some guests, and we regret that it did not meet your expectations. You also raised concerns about the breakfast experience. To drive targeted service refinement, could you kindly share what specifically did not align with your expectations? Our breakfast is consistently recognised as one of the strongest in the city, and your perspective will support our quality-assurance process. We appreciate your recognition of the reception and team engagement scores, and we remain committed to recalibrating every touchpoint of your stay to deliver a more seamless and reassuring experience in the future. Regards, Miragha J.S. Property Manager Mercure Bukhara Old Town

Customer review rating 5.0/5

Annabelle A. Friends - Confirmed reviews ALL

Comfortable and Relaxing. They also cater my simple request for a birthday cake for my friend.

Dear Ms. A., Thank you very much for sharing such a wonderful review and for choosing Mercure Bukhara Old Town for your stay. We are truly delighted to know that you had a comfortable and relaxing experience with us and that our team was able to make your friend’s birthday celebration memorable. Your kind words about our Front Office Manager are highly appreciated — we will be sure to pass on your compliments to him. It is always rewarding for our team to know that their efforts have left a positive impression. We also value your constructive feedback regarding pricing. Please rest assured that your comments have been noted and will be reviewed carefully as we continuously strive to deliver the best value and experience to our guests. It was a pleasure having you with us, and we sincerely hope to welcome you back soon for another enjoyable stay in Bukhara. Warm regards, Miragha J.S. Property Manager Mercure Bukhara Old Town

Customer review rating 4.5/5

Richard O. Couples - Confirmed reviews ALL

Everything about the hotel itself was first class especially the staff. Only poor item was the car service provided by the hotel. When we arrived at the train station the driver was 20 minutes late meeting us at the exit and upon the return to the station left us away from the entrance to walk to the main station terminal.

Dear Mr. O., Thank you very much for sharing your feedback and for highlighting our team’s professionalism and service — your kind words mean a great deal to us. We are delighted to hear that you found the overall experience at Mercure Bukhara Old Town to be of the highest standard. We sincerely apologise for the inconvenience caused by the transfer service. This does not reflect our usual standards, and your comments have been shared with our transportation partner to ensure punctuality and proper drop-off arrangements for all future guests. We take such feedback very seriously, as it helps us continuously refine our service delivery. We truly appreciate your trust and hope to have the pleasure of welcoming you back soon for another exceptional stay in our historic city. Kind regards, Miragha J.S. Property Manager Mercure Bukhara Old Town

Other web-users rate our hotel

  • 325 reviews 8.2/10 Location
  • 391 reviews 7.2/10 Room
  • 434 reviews 8.2/10 Service
  • 11 reviews 4.1/10 WiFi
  • 264 reviews 9.6/10 Vibe
  • 232 reviews 8/10 Breakfast
  • 145 reviews 8.5/10 Wellness Area
  • 138 reviews 7.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.