Mercure Bukhara Old Town 4 stars

Customer review rating (ALL Rating) 4.6/5 288 reviews

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Mercure Bukhara Old Town - Image 1
Mercure Bukhara Old Town - Image 2
Mercure Bukhara Old Town - Image 3
Mercure Bukhara Old Town - Image 4
206 Samarkand street, Bukhara, 200118 BUKHARA, Uzbekistan

Description

Hotel extras

  • Location in the Old Town of Bukhara

  • Proximity to the Lyabi-Hauz architectural ensemble

  • Ample parking with electric car recharge terminals

  • Lovely oriental style restaurant with terrace Old Town view terrace

  • Unique SPA complex

Our accommodation(s)

Hotel location

Mercure Bukhara Old Town

206 Samarkand street, Bukhara
200118 BUKHARA
Uzbekistan

GPS:39.781718, 64.421162

Telephone
Fax +998 55 305 07 07

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  288 reviews

Beautiful hotel, minor issues with the heating/room.

Customer review rating 4.5/5

Mladen P. Couples - Confirmed reviews ALL

Our experience at the Mercure Hotel was positive in terms of the interior, cleanliness, dining, and spa facilities. The service in the restaurant was attentive, and special praise goes to the young waiter who greeted us with a friendly demeanor when we arrived early in the morning, straight from the airport. Although the pool water was colder than we had expected, the staff explained that this was due to recent maintenance. The negative point was the problem with the air conditioning in the first assigned room —the heating wasn’t functioning properly. After spending three hours in a chilly room, we were offered three alternative rooms: one Classic room of the same category and two Superior rooms. While we appreciated the upgrade options, we felt that they should have offered the Superior rooms as an upgrade, considering my previous request for an upgrade due to celebrating my wife's incoming birthday. As it happens, I had messaged the hotel a few days prior to our arrival, asking if they could provide an upgrade due to this special occasion. Although there was no response to my request, the initial upgrade was not offered (which is fine as it depends on Hotel's management and availability). However, when the air conditioning issue arose, we expected the hotel to proactively offer us an upgrade, rather than leaving us to choose from the three options. I was initially willing to accept the first offered room as my expectations aren't high. But my wife, who used to work in 5-star hotels, insisted on seeing the other rooms, recognizing that an upgrade is often standard in such situations. Another issue we encountered was with the housekeeping staff when we entered our new room. Unfortunately, the room wasn't ready, and they had to prepare it on the spot, including rearranging the twin beds into a king-size configuration. As we waited, we sensed that the housekeeping staff seemed put off by the extra work, which made us feel unwelcome in the room. To avoid any further discomfort, we decided to step out for a couple of minutes, allowing them to complete their tasks without us being present. Although it's possible that the staff was okay, the impression we got was that they were inconvenienced by our presence. Despite the minor issues we encountered with our room(s), our overall stay at the Mercure Hotel was enjoyable, and we will definitely return. We left with a positive impression of the hotel, and our experience was further enhanced by the beauty of Bukhara, a city we fell in love with and can't wait to revisit. We look forward to our next visit.

Dear Mladen P., Thank you for your feedback! We’re glad to hear that you enjoyed the hotel’s charm, breakfast, and service, especially the friendly welcome from the waiter. It’s great that the staff responded quickly to the room issue, and we appreciate your understanding. We're sorry to hear about the discomfort with the pool temperature and the housekeeping experience. Your suggestion about the slippers is noted. We hope to welcome you again for another pleasant stay! Sincerely, Mercure Bukhara Old Town Team

Excellent

Customer review rating 5.0/5

Koko E. Couples - Confirmed reviews ALL

Excellent! The staff went over and beyond for my husband and I. Would definitely recommend Mercure Hotel if you visit Bukhara.

Dear Koko Egbeyimi, Thank you so much for your wonderful feedback! We are thrilled to hear that you had a memorable stay with us. We look forward to welcoming you both back in the future! Sincerely, Mercure Bukhara Old Town Team

Very good experience

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

I had a very good stay at the Mercure Bukhara. The room was very comfortable, and staff were very helpful with anything I needed. Although I didn't have breakfast at the hotel, the restaurant was wonderful for dinner and I would recommend having a meal there. Thank you for a great visit!

Dear Michael G., Thank you for sharing your kind feedback with us! We are delighted to hear that you had a very comfortable stay at the Mercure Bukhara. It's wonderful to know that our team was able to assist you with everything you needed and that you enjoyed your dining experience at our restaurant. Thank you once again for your kind words, and we look forward to hosting you in the future. Sincerely, Mercury Bukhara Old Town Team

Comfortable

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Very comfortable

Dear Carlos S., Thank you for taking the time to share your feedback with us. We are glad to hear that you found your our hotel comfortable. However, we sincerely apologize for the confusion regarding your room number. Your experience is important to us, and we understand that receiving the wrong room number, especially at such an early hour, could have led to an uncomfortable situation. We are currently reviewing our procedures to ensure that this does not happen in the future. Your feedback is invaluable in helping us improve our services and enhance our guest experience. Thank you again for bringing this to our attention, and we hope to welcome you back for a more seamless stay in the future. Best Regards, Faig Bayramov Rooms Division Manager

Lovely stay

Customer review rating 4.5/5

Clare Y. Families - Confirmed reviews ALL

Really enjoyed our stay the staff were extremely helpful and friendly The hotel is well located 5mins from the centre The spa was excellent and the breakfasts very good

Dear J., Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay and found our staff to be helpful and friendly. It's always our goal to provide exceptional service, and your kind words are greatly appreciated. We're also glad you loved our convenient location, just minutes away from the center, as well as your experience at the spa and breakfast. Your satisfaction is our top priority, and we’re delighted to know we met your expectations. We hope to welcome you back soon for another memorable stay! Best Regards, Faig Bayramov Rooms Division Manager

Other web-users rate our hotel

  • 369 reviews 8/10 Location
  • 461 reviews 7.3/10 Room
  • 495 reviews 8.3/10 Service
  • 16 reviews 7.4/10 WiFi
  • 311 reviews 9.7/10 Vibe
  • 311 reviews 8.6/10 Breakfast
  • 241 reviews 8.7/10 Amenities
  • 163 reviews 8.3/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.