Dear Jane D., Thank you very much for taking the time to share your review following your stay at Mercure Bukhara Old Town. We are truly delighted to hear that you had a perfect stay from check-in to check-out, and that you enjoyed our beautiful hotel and location. It brings us great joy to know that Maria made such a wonderful contribution to your experience—I will be sure to personally share your recognition with her! Thank you once again for your top rating and for being a valued Platinum member of our ALL Accor program. We look forward to the pleasure of welcoming you back on your next visit to Bukhara! Best regards, Mikhail Chesnokov Rooms Division Manager

Dear Arnaud, Thank you very much for taking the time to share your wonderful feedback following your stay at Mercure Bukhara Old Town. As a valued Diamond loyalty member, your recognition means a great deal to us. We are truly delighted to hear that you enjoyed our modern facilities, our restaurant Saffran, and that your room upgrade contributed to a memorable stay. I will also be sure to pass along your special recognition to Mirfayz—he will be thrilled to know his service made such a positive impression on you. It was an absolute pleasure hosting you and your family, and we look forward to welcoming you back for another exceptional experience in Bukhara. Best regards, Mikhail Chesnokov Rooms Division Manager

Dear Ahmed M. H., Thank you very much for taking the time to share your review and for giving us a 10/10 recommendation score. We are delighted to hear that you enjoyed our location, the half-board dining prepared by Saffron Kitchen, and found our on-site ATM convenient during your stay. I will be sure to pass along your special recognition to Sabina and Umida for making your check-in smooth, assisting with your taxi, and providing helpful service throughout your visit. At the same time, I appreciate your constructive feedback regarding our breakfast selection and tea options, which I have shared with our food and beverage team for future improvements. It was a pleasure hosting you, and we look forward to welcoming you back to Mercure Bukhara Old Town! Best regards, Mikhail Chesnokov Rooms Division Manager

Dear Mr. Oliver Lajara, Thank you so much for taking the time to share your fantastic feedback following your recent stay at Mercure Bukhara Old Town. We are thrilled to hear that you enjoyed our pristine cleanliness, delicious lunch menu, and that our team made you feel so welcome. Your top ratings across all categories mean a great deal to our entire staff, as providing seamless business trips and warm service is our highest priority. Knowing that you plan to return is the best compliment we could receive. We look forward to welcoming you back to Bukhara in the near future! Best regards, Mikhail Chesnokov Rooms Division Manager

Dear Mr. E., Thank you very much for sharing your impressions of Mercure Bukhara Old Town. We are delighted to know that you enjoyed our convenient location, fresh atmosphere, and the spa facilities with pool and hammam. Your kind words about our team and their helpfulness truly warm our hearts. It means a lot to us that you felt welcomed and well cared for, as creating this feeling of comfort and attention is what we value most in hospitality. We are grateful for your feedback and look forward to welcoming you again, making your next stay in Bukhara just as pleasant and full of warmth. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Mr. A., Thank you very much for sharing your impressions of Mercure Bukhara Old Town. We are delighted to know that you enjoyed your two‑night stay and appreciated the convenient location and well‑appointed facilities. Your feedback is very valuable to us and serves as encouragement to continue delivering memorable hospitality. We look forward to welcoming you again and making your next visit to Bukhara even more pleasant. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Ashok K., Thank you for sharing your impressions of Mercure Bukhara Old Town and for your loyalty as an ALL Accor Classic member. We are sorry to learn that your recent stay did not meet expectations. We sincerely appreciate your remarks regarding breakfast options, Wi‑Fi speed, and room comfort. Your feedback is very important to us, and our team will carefully review these points to improve the quality of services we provide. At the same time, we are pleased to know that your arrival experience was positive, and we hope to have the opportunity to welcome you again and provide a more enjoyable stay in Bukhara. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Omar S., We are very grateful for your loyalty as an ALL Accor member and for sharing such detailed impressions of your stay at Mercure Bukhara Old Town. It is wonderful to know that you appreciated our convenient location, friendly and helpful staff, and the overall atmosphere of the hotel. At the same time, we value your observations regarding the thermostat and breakfast variety. Your feedback is important to us, and it will be shared with our team to further enhance the comfort and satisfaction of our guests. Your continued trust in Accor means a lot, and we look forward to welcoming you back soon for another pleasant stay in Bukhara. Warm regards, Mikhail Chesnokov Rooms Division Manager Mercure Bukhara Old Town

Dear Ahmed R. S. A., Thank you for your exceptional rating and kind words. We are delighted that you found Mercure Bukhara Old Town to be both comfortable and cultural, and that every aspect of your stay met your expectations. Your impressions are very encouraging for our team, and they inspire us to continue delivering memorable experiences for all our guests. We look forward to welcoming you again and creating another wonderful stay in Bukhara. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Ruipeng L., Thank you for sharing such detailed feedback about your stay. We are glad you enjoyed dining at Saffron and found our team attentive and helpful. It is also encouraging to know that you noticed the improvement in the dishes during your stay. At the same time, we sincerely value your observations regarding the check‑in process, air conditioning, Wi‑Fi, and housekeeping. Please be assured that these technical issues have already been forwarded to the relevant departments for review and correction. Your comments are very important to us, and they help our team improve further to make each stay more comfortable and seamless. We hope to have the opportunity to welcome you again at Mercure Bukhara Old Town and provide a smoother and more enjoyable experience. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Nikita W. L. L., Thank you for sharing your impressions of your stay. We are pleased to know you enjoyed the beautiful design of the hotel and the quality of food in our restaurant. We also value your constructive feedback regarding the payment experience, the room condition, and overall comfort. Please be assured that these technical issues have already been forwarded to the relevant departments for review and correction. Your observations are important to us, and they help our team continue improving to make each stay more pleasant and stress‑free. We hope to have the opportunity to welcome you again at Mercure Bukhara Old Town and provide an even more enjoyable experience. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Zahir L., Thank you for sharing your impressions and for recognizing the efforts of Amir in the restaurant and our front desk team during the electricity outage. Your kind words will be passed on to them, and they are a great encouragement for us. We sincerely regret the inconvenience caused by the temporary power cut, which was related to city authorities and not the hotel itself. To support our guests during such interruptions, we have backup systems that keep the lights and most electrical appliances running. Unfortunately, not all equipment can be supported simultaneously, which is why the air conditioning was affected. Regarding breakfast, we are glad you enjoyed the selection and would like to note that juices are always available, including freshly squeezed options that we rotate regularly to provide variety. We will continue to improve our offerings to make mornings even more enjoyable for our guests. Your feedback helps us grow, and we look forward to welcoming you again at Mercure Bukhara Old Town for an even more comfortable stay. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Irina, Your review truly touched us — thank you for taking the time to share such warm and detailed impressions. We are delighted that you enjoyed the elegant design, the spacious and spotless rooms, the relaxing pool, and the delicious breakfast with its beautiful view. It means a lot to know that our location helped you explore the charm of Bukhara with ease, and that the atmosphere of the hotel felt welcoming and peaceful throughout your stay. We are especially grateful for your heartfelt recognition of Umida. Your words will be shared with her and the team — such appreciation is the greatest reward and motivation for us all. Your encouragement inspires us to continue offering hospitality that combines comfort, culture, and genuine care. We look forward to welcoming you back to Mercure Bukhara Old Town and creating more memorable moments together. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Apple L., Thank you for sharing your impressions of your stay at Mercure Bukhara Old Town. We are delighted that you found the staff friendly and helpful, and that your room and bed were comfortable. We are especially grateful for your kind mention of our colleague Maruf — your recognition will be shared with him, and it will mean a lot to our team. We appreciate your comments regarding breakfast variety, and we will take them into account as we continue improving our services. Your feedback is very valuable and helps us create an even better experience for our guests. We look forward to welcoming you again and making your next visit to Bukhara even more enjoyable. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Huseyin B., Thank you for sharing your impressions and for highlighting the convenience of reaching the old town, whether by walking or using YandexGo. We are pleased that you found the rooms clean and enjoyed the restaurant as well as the rooftop view. We regret that the surrounding area felt noisy during your stay. While the hotel’s location offers proximity to the historic center, we understand that tranquility is equally important, and we will take your remark into consideration. Your balanced feedback is greatly appreciated, and we hope to welcome you again, ensuring an even more comfortable experience. Sincerely, Mikhail Chesnokov Rooms Division Manager

Dear Jay B., We are sorry to learn that your stay did not fully meet your expectations. Please accept our sincere apologies for the disappointment regarding the room presentation and condition. We regret that the photos created confusion, and we will review this matter carefully to ensure clarity and accuracy. Cleanliness and maintenance are priorities for us, and our hotel undergoes regular internal and external audits to guarantee compliance with Accor’s international standards. Your remarks about the carpets and furniture have been shared with our team for immediate attention. At the same time, we are pleased that you enjoyed the common areas and breakfast service. We appreciate your balanced feedback, as it helps us improve while recognizing what worked well. We hope to have the opportunity to welcome you again and provide a more satisfying experience. Sincerely, Mikhail Chesnokov Rooms Division Manager

Dear Chun T. J., Thank you very much for your kind words and excellent rating. We are delighted that you appreciated the smooth check‑in process, the room upgrade with welcome amenities, and the friendliness of our team. It is also great to know that our convenient location made it easy for you to reach the old town, whether on foot or by a short ride. Your feedback is truly encouraging, and we look forward to welcoming you again for another pleasant stay in Bukhara. Sincerely, Mikhail Chesnokov Rooms Division Manager