Mercure Bukhara Old Town 4 stars

Excellent location. Helpful staff and good food

First the hotel is conveniently located not very far from most tourist attractions in Bukhara! You virtually can walk there in 20 min. Second the hotel unique design with local style is very nice and tasteful! Third, the staffs at this hotel had exceeded expectation in doing service!

Our experience at the Mercure Hotel was positive in terms of the interior, cleanliness, dining, and spa facilities. The service in the restaurant was attentive, and special praise goes to the young waiter who greeted us with a friendly demeanor when we arrived early in the morning, straight from the airport. Although the pool water was colder than we had expected, the staff explained that this was due to recent maintenance. The negative point was the problem with the air conditioning in the first assigned room —the heating wasn’t functioning properly. After spending three hours in a chilly room, we were offered three alternative rooms: one Classic room of the same category and two Superior rooms. While we appreciated the upgrade options, we felt that they should have offered the Superior rooms as an upgrade, considering my previous request for an upgrade due to celebrating my wife's incoming birthday. As it happens, I had messaged the hotel a few days prior to our arrival, asking if they could provide an upgrade due to this special occasion. Although there was no response to my request, the initial upgrade was not offered (which is fine as it depends on Hotel's management and availability). However, when the air conditioning issue arose, we expected the hotel to proactively offer us an upgrade, rather than leaving us to choose from the three options. I was initially willing to accept the first offered room as my expectations aren't high. But my wife, who used to work in 5-star hotels, insisted on seeing the other rooms, recognizing that an upgrade is often standard in such situations. Another issue we encountered was with the housekeeping staff when we entered our new room. Unfortunately, the room wasn't ready, and they had to prepare it on the spot, including rearranging the twin beds into a king-size configuration. As we waited, we sensed that the housekeeping staff seemed put off by the extra work, which made us feel unwelcome in the room. To avoid any further discomfort, we decided to step out for a couple of minutes, allowing them to complete their tasks without us being present. Although it's possible that the staff was okay, the impression we got was that they were inconvenienced by our presence. Despite the minor issues we encountered with our room(s), our overall stay at the Mercure Hotel was enjoyable, and we will definitely return. We left with a positive impression of the hotel, and our experience was further enhanced by the beauty of Bukhara, a city we fell in love with and can't wait to revisit. We look forward to our next visit.

Excellent! The staff went over and beyond for my husband and I. Would definitely recommend Mercure Hotel if you visit Bukhara.

I had a very good stay at the Mercure Bukhara. The room was very comfortable, and staff were very helpful with anything I needed. Although I didn't have breakfast at the hotel, the restaurant was wonderful for dinner and I would recommend having a meal there. Thank you for a great visit!