Mercure Bukhara Old Town 4 stars

Customer review rating (ALL Rating) 4.6/5 269 reviews

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Mercure Bukhara Old Town - Image 1
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Mercure Bukhara Old Town - Image 4
206 Samarkand street, Bukhara, 200118 BUKHARA, Uzbekistan

Description

Hotel extras

  • Location in the Old Town of Bukhara

  • Proximity to the Lyabi-Hauz architectural ensemble

  • Ample parking with electric car recharge terminals

  • Lovely oriental style restaurant with terrace Old Town view terrace

  • Unique SPA complex

Our accommodation(s)

Hotel location

Mercure Bukhara Old Town

206 Samarkand street, Bukhara
200118 BUKHARA
Uzbekistan

GPS:39.781718, 64.421162

Telephone
Fax +998 55 305 07 07

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  269 reviews

Comfortable

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Very comfortable

Dear Carlos S., Thank you for taking the time to share your feedback with us. We are glad to hear that you found your our hotel comfortable. However, we sincerely apologize for the confusion regarding your room number. Your experience is important to us, and we understand that receiving the wrong room number, especially at such an early hour, could have led to an uncomfortable situation. We are currently reviewing our procedures to ensure that this does not happen in the future. Your feedback is invaluable in helping us improve our services and enhance our guest experience. Thank you again for bringing this to our attention, and we hope to welcome you back for a more seamless stay in the future. Best Regards, Faig Bayramov Rooms Division Manager

Lovely stay

Customer review rating 4.5/5

Clare Y. Families - Confirmed reviews ALL

Really enjoyed our stay the staff were extremely helpful and friendly The hotel is well located 5mins from the centre The spa was excellent and the breakfasts very good

Dear J., Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay and found our staff to be helpful and friendly. It's always our goal to provide exceptional service, and your kind words are greatly appreciated. We're also glad you loved our convenient location, just minutes away from the center, as well as your experience at the spa and breakfast. Your satisfaction is our top priority, and we’re delighted to know we met your expectations. We hope to welcome you back soon for another memorable stay! Best Regards, Faig Bayramov Rooms Division Manager

It was ok

Customer review rating 3.0/5

Ey Solo - Confirmed reviews ALL

Turkish bath and pool area was great. Hotel exterior and decor were unique. Decent selection for breakfast I didn’t like the room. It was basic and without character, like any budget Ibis/mercure hotels. The grey carpet looked somewhat dirty and cheap. Service was average; when I left, no one came to help me carry luggage into the taxi. Outdoor restaurant area appeared to be closed for winter which was a shame. Location-wise, a bit far from the city. Overall, I felt I was better off staying in a boutique hotel in the old town which might offered better value for money and a more authentic experience

Dear Evelyn Y., Thank you for taking the time to share your feedback regarding your recent stay with us. We truly value your comments, as they help us enhance our services and ensure a better experience for our guests. We are pleased to hear that you enjoyed the hotel’s exterior and décor, as well as our Turkish hammam. Your compliments on these aspects are greatly appreciated. Regarding your concerns: 1.Room Quality: We are sorry to hear that your room did not meet your expectations. We continuously strive to provide comfortable accommodations, and we will take your feedback into consideration as we evaluate our offerings. 2.Location: Our location gives our guests easy access to the old town, but we understand that the walk may not suit everyone. 3.Assistance with Luggage: We sincerely apologize for the lack of assistance you experienced with your suitcase. We have reviewed our CCTV footage and noted that our bellman was assisting another guest at that time. While he was occupied, we encourage all our guests to reach out for help when needed, and we regret that you felt unsupported during your departure. 4. Rooftop Terrace: We appreciate your feedback about the rooftop terrace. It is indeed a beautiful space, and we strive to ensure it's accessible to our guests. We'll work on better communicating its availability, especially during the winter months. We understand your experience did not align with the standards we aim to provide, and we regret the inconvenience caused. We take your comments seriously and will work on improving the mentioned aspects of our service. Thank you once again for your input. We hope you may consider staying with us again in the future, allowing us the opportunity to provide you with a more enjoyable experience. Best Regards, Faig Bayramov Rooms Division Manager

Great stay

Customer review rating 5.0/5

Nur N. T. Families - Confirmed reviews ALL

We came here with three kids so we took two rooms, given side by side. As our rooms were linked by stairs frm the lobby, we had our luggages carried by them. Breakfast had a good spread, only wanted more variety each day. First day breakfast we had sting playing in the air/background, which we love! Nice smell. Great decor with old bukhara vibes. Room was big and great. We didnt hv a bidet for one of the rooms tho. Location wise easily accessible to sights by walking abt 20mins, if not u can get yandex. Wish we had a complimentary charter to the train station tho.

Dear Mohamed t. S., Thank you for taking the time to share your experience with us! We are delighted to hear that you and your family enjoyed your stay, especially the convenience of having your rooms side by side and the helpfulness of our staff with your luggage. We appreciate your feedback regarding breakfast. Your suggestion for more variety each day is valuable, and we will certainly take it into consideration as we strive to enhance our offerings. We're also glad you enjoyed the background music and the old Bukhara vibes of our decor—creating a welcoming atmosphere is important to us! We apologize for the lack of a bidet in one of your rooms and will work to ensure this does not happen in the future. Thank you for mentioning the accessibility of our location; it's great to know you found it convenient for exploring. As for the complimentary charter to the train station, we value your input and will keep it in mind as we explore ways to enhance our guest services. We hope to welcome you and your family back for another stay soon! Best Regards, Faig Bayramov Rooms Division Manager

Best in Bukhara

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Fully enjoyed our stay at the Mercure Old Town Bukhara. Exceeded our expectation in everything. From the exceptional design of the hotel, with top facilities and rooms while maintaining an authentic building design. The location is optimum; in the old town perimeter, and away from the noise of tourists spots.

Dear H. Almudhaf , Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at Mercure Old Town Bukhara. We are thrilled to hear that your experience exceeded your expectations in every aspect. It is heartwarming to know that you appreciated the exceptional design of our hotel and the efforts we put into preserving its authentic character. We take pride in providing a tranquil location that allows our guests to enjoy the charm of the old town while being away from the hustle and bustle of tourist spots. We truly appreciate your kind words about our team members, Mr. Timur and Ms. Maftuna. We will be sure to share your compliments with them, as they strive to offer the best possible service to our guests. Thank you for your suggestion regarding the breakfast buffet. We are always looking for ways to enhance our offerings, and we will take your feedback into consideration as we continue to improve our services. We hope to welcome you back to the Mercure Old Town Bukhara in the future for another memorable stay. Best Regards, Faig Bayramov Rooms Division Manager

Other web-users rate our hotel

  • 355 reviews 8/10 Location
  • 446 reviews 7.3/10 Room
  • 477 reviews 8/10 Service
  • 16 reviews 6.5/10 WiFi
  • 308 reviews 9.8/10 Vibe
  • 306 reviews 8.4/10 Breakfast
  • 234 reviews 8.8/10 Amenities
  • 157 reviews 7.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.