Mercure Bukhara Old Town 4 stars

Thank you for sharing your detailed feedback, Mr. Krasimir A.. We are delighted to know that you appreciated the cleanliness, freshness, and overall condition of the hotel, as well as the service provided by our team. It is also very encouraging to see your strong ratings across most aspects of your stay and your willingness to recommend us. At the same time, we take note of your comments regarding the limited number of plugs and the absence of a proper mirror in the room. Your observations are both valid and valuable from an operational improvement standpoint. We are currently reviewing room setup standards, and your feedback will be included in our ongoing enhancement plans to better align with guest expectations and modern travel needs. It was a pleasure to have you stay with us, and we truly appreciate your loyalty as a member of the ALL Accor programme. We look forward to welcoming you again and delivering an even more refined experience. Regards, Miragha J.S. Property Manager

Thank you for your outstanding feedback, Mr. John M.. We are truly pleased to learn that your experience with us was so positive and that you appreciated the hotel’s design, our convenient proximity to the Old Town, and most importantly, the dedication of our team. Your recognition of our restaurant, both in terms of cuisine and service quality, is especially rewarding and will be shared with the entire team as a strong motivator to continue delivering at this level. It is also encouraging to see your high evaluation across all touchpoints of your stay, as well as your loyalty to the ALL Accor programme. At the same time, we have noted your rating regarding value for money and will continue to refine our offering to ensure it remains fully aligned with guest expectations. We genuinely appreciate your recommendation and look forward to welcoming you again for another seamless and memorable stay. Regards, Miragha J.S. Property Manager

Dear Ms. H., Thank you for your comprehensive and highly encouraging feedback following your recent stay at Mercure Bukhara Old Town. It is extremely satisfying to see such a consistently strong evaluation across all touchpoints of your journey—from booking experience to departure. This level of alignment is exactly what we strive for in delivering a seamless and well-orchestrated guest experience. Your recognition of our team carries particular weight. I will ensure your kind remarks are personally shared with Amir, Nilufar, Shakhzod, Dilnoza, as well as our concierge colleague who assisted you upon arrival. Delivering intuitive and attentive service is a core expectation, and it is rewarding to see it acknowledged so clearly. We are equally pleased that our dining concepts, including Plov Emirates and Saffron, met your expectations and that our sustainability initiatives resonated positively with you. These elements remain strategic priorities for us as we continue to evolve the guest experience beyond traditional hospitality standards. Thank you as well for your loyalty as an ALL – Accor Live Limitless member. Your feedback regarding recognition has been carefully noted and will be addressed as part of our ongoing focus on enhancing personalisation. We sincerely appreciate your advocacy and your willingness to share your experience externally. It plays an important role in reinforcing our positioning in the market. We look forward to welcoming you and your family back for another elevated experience in Bukhara. Regards, Miragha J.S. General Manager

Dear Mr Yuri, Thank you very much for your kind and detailed feedback. We are delighted to hear that you enjoyed our location, the comfort of the rooms, and the pool and spa area — it is especially rewarding to hear that your children had a great time. Creating a welcoming and enjoyable environment for guests of all ages is one of our key priorities. We also truly appreciate your kind words about our team. Providing caring, attentive service is at the heart of what we do, and your recognition is a great source of motivation for all of us. It is wonderful to hear that you liked the dessert selection at breakfast — we will continue striving to surprise our guests with delightful culinary experiences. Thank you once again for your recommendation. We look forward to welcoming you and your family back in the near future. Regards, Miragha J.S. General Manager

Dear Mr. S., Thank you for taking the time to share such a detailed and well-structured review following your recent stay at Mercure Bukhara Old Town. We are pleased to know that our central location added value to your visit, allowing you to explore the historical landmarks of Bukhara with ease. It is equally rewarding to hear that the overall ambiance, as well as the attentiveness and professionalism of our restaurant team, contributed to making you feel comfortable and well cared for. Your positive remarks regarding your dining experience are truly appreciated. At the same time, your constructive feedback is extremely valuable and helps us refine our product offering. Please accept our apologies for the inconvenience related to room temperature control and lighting design. We fully recognize the importance of a balanced and functional in-room environment, especially for guests who require workspace comfort. Your comments have been shared with the relevant teams for further review and improvement. We also appreciate your observations regarding the fitness center access policy and sustainability practices. The concern about single-use plastic is duly noted and aligns with our ongoing efforts to enhance our environmental responsibility. It is a pleasure to have hosted you as a valued ALL Gold member, and we are grateful for your trust and recommendation. We sincerely hope to welcome you back in the near future and provide an even more seamless and elevated experience. Regards, Miragha J..S. Property Manager