Mercure Bukhara Old Town 4 stars

Dear Mr Yuri, Thank you very much for your kind and detailed feedback. We are delighted to hear that you enjoyed our location, the comfort of the rooms, and the pool and spa area — it is especially rewarding to hear that your children had a great time. Creating a welcoming and enjoyable environment for guests of all ages is one of our key priorities. We also truly appreciate your kind words about our team. Providing caring, attentive service is at the heart of what we do, and your recognition is a great source of motivation for all of us. It is wonderful to hear that you liked the dessert selection at breakfast — we will continue striving to surprise our guests with delightful culinary experiences. Thank you once again for your recommendation. We look forward to welcoming you and your family back in the near future. Regards, Miragha J.S. General Manager

Dear Mr. S., Thank you for taking the time to share such a detailed and well-structured review following your recent stay at Mercure Bukhara Old Town. We are pleased to know that our central location added value to your visit, allowing you to explore the historical landmarks of Bukhara with ease. It is equally rewarding to hear that the overall ambiance, as well as the attentiveness and professionalism of our restaurant team, contributed to making you feel comfortable and well cared for. Your positive remarks regarding your dining experience are truly appreciated. At the same time, your constructive feedback is extremely valuable and helps us refine our product offering. Please accept our apologies for the inconvenience related to room temperature control and lighting design. We fully recognize the importance of a balanced and functional in-room environment, especially for guests who require workspace comfort. Your comments have been shared with the relevant teams for further review and improvement. We also appreciate your observations regarding the fitness center access policy and sustainability practices. The concern about single-use plastic is duly noted and aligns with our ongoing efforts to enhance our environmental responsibility. It is a pleasure to have hosted you as a valued ALL Gold member, and we are grateful for your trust and recommendation. We sincerely hope to welcome you back in the near future and provide an even more seamless and elevated experience. Regards, Miragha J..S. Property Manager

Dear Valued Guest, Thank you for your detailed and candid feedback following your stay at Mercure Bukhara Old Town. We sincerely regret that the payment experience negatively impacted your overall impression. The situation you described regarding card authorisation is clearly frustrating, particularly when multiple internationally issued Visa, Mastercard, and digital wallet payments were declined due to PIN requirements. Please allow me to clarify that in Uzbekistan, banking regulations and terminal configurations are governed by local acquiring banks, and in certain cases, the system is set to default to Chip-and-PIN authentication for foreign cards. That said, this explanation does not diminish the inconvenience you experienced. We have escalated your case to our financial partner to review terminal configuration, contactless limits, and fallback authorisation procedures for cards without PIN functionality. As part of the Accor network, we fully agree that payment processing should be seamless and globally compatible. Your feedback has triggered an internal audit of our POS setup to prevent recurrence. Additionally, we apologise that the promised restaurant reservation follow-up was not completed. This represents a service lapse in communication, and we are reinforcing internal accountability within the Front Office team to ensure that commitments made to guests are consistently delivered and confirmed. We are grateful for your loyalty as an ALL – Accor Live Limitless Classic member and appreciate your positive ratings for our booking experience, WiFi, sustainability, and accommodations. Nevertheless, we recognise that operational inconsistencies during arrival and payment should not occur. Thank you for highlighting these gaps with clarity. Your comments directly contribute to systemic improvements. We hope to have the opportunity to restore your confidence during a future visit. Regards, Miragha J.S. Property Manager.

Dear Valued Guest, Thank you for such an extraordinary and thoughtfully articulated review. Receiving praise of this depth from a seasoned global traveler with decades of worldwide experience is both humbling and motivating for our entire team. We are delighted to know that our Front Desk colleagues left such a strong impression from the very first interaction. Professionalism, attentiveness, and refined service presence are core pillars of our hospitality philosophy, and it is rewarding to know you felt confident and well cared for from check-in onward. Your appreciation of the spa and swimming pool experience is especially meaningful. The Neo-Uzbek architectural concept was intentionally curated to blend heritage inspiration with contemporary sophistication, creating an immersive atmosphere rather than simply a facility. Knowing that you were able to enjoy the spa privately and fully absorb the serenity of the space confirms that this vision translated successfully into your experience. We are equally grateful for your recognition of the lobby design and the many aesthetic details throughout the property. Your comment regarding the overall architectural execution will certainly be shared with the creative minds behind the project. Our location on Samarqand Street in the heart of Bukhara was chosen to provide seamless access to the Old City’s iconic landmarks while preserving the charm of neighborhood exploration. We are pleased that this positioning enhanced your stay and allowed you to enjoy authentic walks through one of Central Asia’s most remarkable historical environments. It would be our distinct pleasure to welcome you back for another memorable stay in the near future. Regards, Miragha J.S. Property Manager.

Dear Valued Guest, Thank you sincerely for taking the time to share such a generous and inspiring review of your stay with us. We are truly delighted to learn that your experience at Mercure Bukhara was the most comfortable of your entire trip and that you felt so well cared for throughout your visit. Your kind words regarding our service culture, attention to detail, and overall guest experience are deeply appreciated. I am especially pleased to see your recognition of Timur for his warm presence and consistent hospitality, as well as our housekeeping team for their thoughtful gesture. These moments reflect exactly the level of care and personalization we strive to deliver, and your feedback will be shared proudly with the entire team. Receiving perfect scores across all aspects of your stay, from accommodation and cleanliness to value for money and sustainability, is both humbling and motivating. It reassures us that our efforts are aligned with what truly matters to our guests. Thank you once again for choosing Mercure Bukhara and for recommending our hotel so highly. We sincerely hope to have the pleasure of welcoming you back in the future and creating yet another memorable experience for you. Regards, Miragha J.S. Property Manager Mercure Bukhara