Mercure Bukhara Old Town 4 stars

Customer review rating (ALL Rating) 4.6/5 264 reviews

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Mercure Bukhara Old Town - Image 1
Mercure Bukhara Old Town - Image 2
Mercure Bukhara Old Town - Image 3
Mercure Bukhara Old Town - Image 4
206 Samarkand street, 200118 BUKHARA, Uzbekistan

Description

Hotel extras

  • Location in the Old Town of Bukhara

  • Proximity to the Lyabi-Hauz architectural ensemble

  • Ample parking with electric car recharge terminals

  • Lovely oriental style restaurant with terrace Old Town view terrace

  • Unique SPA complex

Our accommodation(s)

Hotel location

Mercure Bukhara Old Town

206 Samarkand street
200118 BUKHARA
Uzbekistan

GPS:39.781718, 64.421162

Telephone
Fax +998 55 305 07 07

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BAR IN RESTAURANT

The bartender can help you with the choice of alcoholic beverages based on your preferences. The choice of different alcoholic cocktails and drinks will pleasantly surprise you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  264 reviews

Customer review rating 5.0/5

Chong F. Families - Confirmed reviews ALL

Mercure Bukhara Old Town is the best Accor hotel I stayed at during my recent Uzbekistan trip. The building is thoughtfully designed and created a courtyard on Level 1, featuring a pond (without water in winter) and a tree at the centre. Surrounded by brick arches decorated with local patterns, the courtyard leaves a strong impression at first glance. The lobby is also well designed and tastefully decorated. The basement pool is particularly stunning, recreating a Turkish-style ambience while offering modern facilities. The lady in charge of the pool and gym is very friendly and polite. The restaurant on Level 3 is cozy and nicely decorated as well. The breakfast spread exceeded my expectations, and the lunch and dinner menu offers many good options. We had two meals there, both with fantastic service, which I truly appreciated. The room is spacious and includes a separate living area with a TV and couch. This means I couldn’t watch TV while lying in bed, but it’s something easy to adapt to and not a major issue at all. The bathroom does not have a bathtub, but it is spacious and features a narrow window that provides good ventilation. What I must not forget to mention is the welcoming and friendly staff. They are generally very young (mostly in their twenties), yet they manage the hotel extremely well. Their language proficiency and thoughtfulness are highly commendable. I encountered some issues with card payment, and the staff were very patient, exploring different ways to help me settle the payment eventually. The entire team deserves a round of applause. Although the hotel is located in the old town, it is not right at the centre. I did try walking to the main area, which required passing through some neighbourhood streets where the pavements are not ideal. However, taxi fares are very affordable, so taking a Yandex ride is a convenient solution. As such, I have no complaints about the location or surrounding environment. Keep up the excellent work. I would strongly recommend this hotel to anyone travelling to Bukhara.

Dear Mr Chong F., Thank you for your exceptionally detailed and thoughtful review, as well as for awarding us a perfect score across all touchpoints of your stay. From a performance and brand-alignment perspective, your feedback strongly confirms that our strategic positioning, service delivery model, and team engagement are effectively translating into a high-impact guest experience. We are particularly pleased that the architectural concept, courtyard design, and wellness facilities resonated with you. These elements were intentionally developed to balance local heritage with contemporary comfort, and your observations validate the return on that design investment. Your kind recognition of our pool and fitness colleague, as well as the restaurant team, will be shared internally as a best-practice example of guest-centric service. Your positive assessment of our breakfast, dining experiences, and room layout is equally appreciated. While certain design choices are purposeful, your pragmatic and well-balanced perspective is invaluable for our continuous optimisation process. Most importantly, your acknowledgement of our young team’s professionalism, language proficiency, and composure—particularly during the card payment challenge—speaks directly to our culture of ownership, resilience, and solution-oriented thinking. This is precisely the mindset we aim to cultivate as part of our long-term talent development strategy. We also appreciate your transparent comments regarding the hotel’s location and your practical recommendation of transportation solutions, which will certainly help future guests make informed decisions. Thank you for your loyalty as an ALL Accor Gold member and for choosing to book through the Accor ALL App. Your strong recommendation is both motivating and reaffirming for our entire team. We look forward to welcoming you and your family back to Mercure Bukhara Old Town and to continuing to exceed expectations at every stage of the guest journey. With regards, Miragha J.S. Property Manager

Customer review rating 5.0/5

Palat A. Families - Confirmed reviews ALL

Great stay, great exceptionally clean hotel and excellent breakfast.

Dear Mr A., Thank you for taking the time to share such an exemplary review. Your feedback signals a strong alignment with our quality benchmarks, and we are pleased to see that our operational touchpoints—from arrival through breakfast delivery—met your expectations at a 100% satisfaction level. Your recognition of our cleanliness standards and the breakfast experience reinforces our commitment to consistent service delivery. We also appreciate your endorsement of the Accor ALL programme and your intention to share your experience publicly—this amplifies our brand equity and drives future guest engagement. Should your future travel plans bring you back to Bukhara, we would be delighted to curate another seamless stay experience for you and your family. Warm regards, Miragha J.S. General Manager Mercure Bukhara Old Town

Customer review rating 4.0/5

Arina B. Couples - Confirmed reviews ALL

It was pretty good, but It is necessary to remove the strong smell of chlorine in the swimming pool and add more choice of food for breakfast

Customer review rating 1.5/5

Demah A. Solo - Confirmed reviews ALL

The room has a very tiny window. I did not feel comfortable at all in the room. Pictures on the website are different from reality.

Dear Ms. A., Thank you for sharing your detailed feedback. Your insights provide a valuable baseline for us to reassess key elements of the guest journey. Regarding the room layout, allow me to clarify a structural point that often surprises first-time visitors. The small, narrow windows are part of Bukhara’s traditional architectural concept, historically designed to minimise direct sunlight during the extremely hot summer season and maintain a naturally cool environment. While authentic, we understand this may impact the sense of comfort for some guests, and we regret that it did not meet your expectations. You also raised concerns about the breakfast experience. To drive targeted service refinement, could you kindly share what specifically did not align with your expectations? Our breakfast is consistently recognised as one of the strongest in the city, and your perspective will support our quality-assurance process. We appreciate your recognition of the reception and team engagement scores, and we remain committed to recalibrating every touchpoint of your stay to deliver a more seamless and reassuring experience in the future. Regards, Miragha J.S. Property Manager Mercure Bukhara Old Town

Customer review rating 5.0/5

Annabelle A. Friends - Confirmed reviews ALL

Comfortable and Relaxing. They also cater my simple request for a birthday cake for my friend.

Dear Ms. A., Thank you very much for sharing such a wonderful review and for choosing Mercure Bukhara Old Town for your stay. We are truly delighted to know that you had a comfortable and relaxing experience with us and that our team was able to make your friend’s birthday celebration memorable. Your kind words about our Front Office Manager are highly appreciated — we will be sure to pass on your compliments to him. It is always rewarding for our team to know that their efforts have left a positive impression. We also value your constructive feedback regarding pricing. Please rest assured that your comments have been noted and will be reviewed carefully as we continuously strive to deliver the best value and experience to our guests. It was a pleasure having you with us, and we sincerely hope to welcome you back soon for another enjoyable stay in Bukhara. Warm regards, Miragha J.S. Property Manager Mercure Bukhara Old Town

Other web-users rate our hotel

  • 328 reviews 8.3/10 Location
  • 396 reviews 7.3/10 Room
  • 441 reviews 8.3/10 Service
  • 11 reviews 4.5/10 WiFi
  • 267 reviews 9.7/10 Vibe
  • 237 reviews 8.1/10 Breakfast
  • 153 reviews 8.7/10 Wellness Area
  • 143 reviews 8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.