Hotel Ändra Seattle MGallery Hotel Collection 4 stars

Customer review rating (ALL Rating) 4.5/5 945 reviews

Hotel Ändra Seattle MGallery Hotel Collection - Image 1
Hotel Ändra Seattle MGallery Hotel Collection - Image 2
Hotel Ändra Seattle MGallery Hotel Collection - Image 3
Hotel Ändra Seattle MGallery Hotel Collection - Image 4

Description

Hotel extras

  • Pet-friendly hotel with dog blankets, and bowls

  • Minutes away from top tourist attractions like Pike Place Market and the Space Needle.

  • A historic property that is authentically Seattle

  • Completely updated and renovated in 2022

  • Relaxed urban luxury with a scandinavian soul

Our accommodation(s)

Hotel location

Hotel Ändra Seattle MGallery Hotel Collection

2000 4th Ave
98121 Seattle
United States

GPS:47.613211, -122.340356

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LOLA

Non contractual photo

Tom Douglas' signature Greek-Mediterranean concept offering "the city's best breakfast"

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  945 reviews

TripAdvisor Rating  4.5/5  2,474 reviews

Certificate of excellence 2024

Please don’t stay in room 615, the mattress is pee filled.

TripAdvisor rating 1.0/5

JustRachelio Families - TripAdvisor review

We had the worst stay for my birthday/Mother’s day. Let me start with saying the concierge and baggage staff were great from the start and even when leaving so they should get rave reviews. We booked the corner suite since we were told it had a separate room. We wanted to be able to order a meal in since our 1 year old goes to bed quite early. Unfortunately the room doors had slanted shutters and he was able to see us and the light the came in the room. There was no way to adjust the shutters. Also the doors had no lock to stay closed so he kept opening and closing them which was not fun. The a/c did not work on a hot weekend in Seattle so our room remained above 74 the whole night. We called the front desk but they said the maintenance guys were not there and they did not know how to adjust/fix it. I could handle the other stuff and suck it up but the last part killed me. We went to bed exhausted from trying to get our son to sleep and passed out. However I woke up around 6 am to the smell of piss. For a second I thought I wet the bed. But the sheets were dry and our son was in his pack n play. My husband lifted the sheet and the mattress was reeking of piss! Someone had clearly put a sheet over the piss stained mattress and was hoping that would cover it up! So sadly having a long lie in bed on Mother’s Day did not happen. They did not have another suite to move us into and only a smaller room which they said we couldn’t have for late checkout. They refused a refund since we booked with a 3rd party, and the 3rd party is chasing them for it now. It totally ruined the morning having to pack up our 1 year old and find another hotel for the day at 7 am. No apologies from the hotel either.

Disappointing service

Customer review rating 1.0/5

Pm Families - Confirmed reviews ALL

Whilst the hotel is aesthetically attractive there were some key aspects that were disappointing. The hotel is 10 floors. We were located on the 9th floor. Unfortunately for the entirety of our 3 night stay, one of the two elevators was not working. One morning, the remaining elevator also was not working which meant walking up and down 9 flights of stairs until they were fixed. The night before to checked out, I asked a staff member if they could freeze something for me to ensure my medicine could remain cold during my long flight home to Australia. Unfortunately the freezer was not working and therefore my freezer block was not frozen. I subsequently had to dispose of my very expensive medication as a result of not being able to properly refrigerate.

Dear Peta M., Thank you for taking the time to tell us about your experience at the Hotel Ändra Seattle MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Aranda

Customer review rating 2.0/5

Business T. Business - Confirmed reviews ALL

Difficult check in process Room not ready Staff did not text when room ready, as had been promised Waited 1.5 hrs past 4 pm check in before room ready Had to show ID and credit card 3 separate times — to 3 different people on check in — why? Asked for daily room service at check in but wasn’t done. When reported to front desk upon discovery when returned to room at 6:40 pm was told not possible, too late. Room was fine but service was well below par. Negative experience, would not recommend.

Dear David H., Thank you for taking the time to tell us about your experience at the Hotel Ändra Seattle MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Aranda

No coffee for early birds

Customer review rating 3.5/5

Jeannie A. Business - Confirmed reviews ALL

The hotel did not have a regular coffee maker in the room, only an espresso machine. They also did not offer coffee in the lobby since it was not in the room. Nothing opens nearby before 7am. We were leaving each morning before 7 am.

Dear Kenneth A., We very much appreciate your comments regarding your stay at the Hotel Ändra Seattle MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Aranda

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Bar sink didn't work. $8 water bottle by the bed was a bit sneaky. The single elevator was rather inconvenient. Internet also went out on Tuesday morning. Accommodations were large and very nice though. Staff were friendly.

Dear Lisa W., Thank you for taking the time to tell us about your experience at the Hotel Ändra Seattle MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Aranda

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Other web-users rate our hotel

  • 758 reviews 9.5/10 Location
  • 1,034 reviews 8.4/10 Room
  • 882 reviews 8.2/10 Service
  • 25 reviews 4.1/10 WiFi
  • 381 reviews 9.5/10 Vibe
  • 319 reviews 9/10 Cleanliness
  • 90 reviews 6.1/10 Breakfast
  • 55 reviews 6.1/10 Bar

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