ear Guests, Thank you very much for taking the time to share your feedback following your stay with us. We are pleased to know that you enjoyed our location, the beautiful ocean views, and the friendly service provided by our Heartists®. Your kind words about our team are greatly appreciated and will be shared with them. At the same time, I am sorry to learn that your dining experience, particularly at our Japanese restaurant, did not meet your expectations. Please accept my sincere apologies. Your comments have been shared with our culinary team as we continuously review and refine our menus and dining experiences. We truly appreciate your honest feedback, as it helps us improve. We hope to have the opportunity to welcome you back to Mövenpick Resort & Spa Bintan Lagoon and provide you with an even better experience in the future. Warm regards, Richard Margo General Manager

Dear Guests, Thank you very much for your wonderful review and perfect rating. We are delighted to hear that you had such a happy and relaxing stay with us. It is especially rewarding to know that the kindness, warm smiles, and hospitality of our Heartists® made your holiday even more enjoyable. We are also pleased that you found your accommodation comfortable and that you enjoyed the many facilities and activities available throughout the resort. Creating a place where our guests can relax, have fun, and leave with wonderful memories is exactly what we strive for. Thank you once again for your generous feedback. We truly look forward to welcoming you back to Mövenpick Resort & Spa Bintan Lagoon for another memorable vacation. Warm regards, Richard Margo General Manager

Dear Guests, Thank you very much for your wonderful review and excellent rating. We are delighted to hear that you enjoyed your comfortable and stylish Ocean View accommodation. Thank you also for your constructive suggestions. We apologise that some of the walking paths were not yet accessible during your stay as we continue to complete the final phases of the resort. We also appreciate your recommendation regarding QR code ordering at the poolside tables, and I have shared your feedback with our Food & Beverage team for review. We truly appreciate your comments and look forward to welcoming you back to Mövenpick Resort & Spa Bintan Lagoon once even more of our facilities are completed. Warm regards, Richard Margo General Manager

Dear Guests, Thank you so much for taking the time to share such an amazing review of your recent solo getaway with us. I am absolutely thrilled to hear that you had a wonderful experience and were impressed by our grand scale and state-of-the-art facilities. Even during our soft opening phase, our goal has been to deliver a seamless experience, so knowing that you found our facilities and systems fully operational is incredibly rewarding for our team. As a solo traveler, feeling comfortable, secure, and genuinely cared for is so important. I am deeply touched by your comment that our friendly hosts made you feel like you were meeting a friend. We believe in proactive, heartfelt hospitality, and our pre-arrival WhatsApp outreach is just one of the ways we try to ensure a smooth, worry-free journey to our resort. I completely understand your sentiments regarding the travel logistics, including the Indonesian visa requirements and the changes to the direct flights between Seoul and Batam. While these border and airline dynamics are outside of our control, we always hope that the tranquil beauty of Bintan and the warmth of our hospitality make the journey well worth it. We are eagerly anticipating the second half of the year as we continue to unveil more of our resort, and we look forward to welcoming you back to experience our golf course as soon as it opens! Warm regards, Richard Margo General Manager

Dear Guest, Thank you very much for taking the time to share such detailed feedback following your stay with us. I am pleased to read that you enjoyed the friendliness of our team, the cleanliness of the facilities, and the smooth arrival and departure experience. Your kind recognition of our colleagues means a great deal to them. I also appreciate your understanding regarding the soft opening phase, as we continue finalizing several facilities across the resort. At the same time, I am grateful for your candid comments regarding the lobby comfort and, most importantly, your dining experience. Your observations about the breakfast variety, bakery quality, and the unavailability of certain menu items are noted with great attention. This is clearly not the experience we aim to provide, particularly for guests staying several days on the island where dining options outside the resort are limited. I have already shared your comments with our culinary team so we can improve menu variety, consistency, and product availability. I am however pleased to hear that you enjoyed the food at our poolside bar — a note I will also pass on to the team there. Thank you again for your constructive feedback. It is precisely this type of insight that helps us refine our offering as we move toward full completion of the resort. We very much hope to have the opportunity to welcome you back in the future for a more complete and improved experience. Warm regards, Richard Margo General Manager