Mövenpick Resort & Spa Bintan Lagoon (Opening October 2025) 5성

Dear Guests, Thank you very much for your wonderful review and perfect rating! We are delighted that you enjoyed the fresh, comfortable surroundings of our newly renovated resort and found our facilities clean and well maintained. It is equally wonderful to hear that the friendliness of our Heartists® added to your experience. Thank you once again for your kind support. We look forward to welcoming you back to Mövenpick Resort & Spa Bintan Lagoon for another comfortable and enjoyable stay. Warm regards, Richard Margo General Manager

ear Guests, Thank you very much for taking the time to share your feedback following your stay with us. We are pleased to know that you enjoyed our location, the beautiful ocean views, and the friendly service provided by our Heartists®. Your kind words about our team are greatly appreciated and will be shared with them. At the same time, I am sorry to learn that your dining experience, particularly at our Japanese restaurant, did not meet your expectations. Please accept my sincere apologies. Your comments have been shared with our culinary team as we continuously review and refine our menus and dining experiences. We truly appreciate your honest feedback, as it helps us improve. We hope to have the opportunity to welcome you back to Mövenpick Resort & Spa Bintan Lagoon and provide you with an even better experience in the future. Warm regards, Richard Margo General Manager

Dear Guests, Thank you very much for your wonderful review and perfect rating. We are delighted to hear that you had such a happy and relaxing stay with us. It is especially rewarding to know that the kindness, warm smiles, and hospitality of our Heartists® made your holiday even more enjoyable. We are also pleased that you found your accommodation comfortable and that you enjoyed the many facilities and activities available throughout the resort. Creating a place where our guests can relax, have fun, and leave with wonderful memories is exactly what we strive for. Thank you once again for your generous feedback. We truly look forward to welcoming you back to Mövenpick Resort & Spa Bintan Lagoon for another memorable vacation. Warm regards, Richard Margo General Manager

Dear Guests, Thank you very much for your wonderful review and excellent rating. We are delighted to hear that you enjoyed your comfortable and stylish Ocean View accommodation. Thank you also for your constructive suggestions. We apologise that some of the walking paths were not yet accessible during your stay as we continue to complete the final phases of the resort. We also appreciate your recommendation regarding QR code ordering at the poolside tables, and I have shared your feedback with our Food & Beverage team for review. We truly appreciate your comments and look forward to welcoming you back to Mövenpick Resort & Spa Bintan Lagoon once even more of our facilities are completed. Warm regards, Richard Margo General Manager

Dear Guests, Thank you so much for taking the time to share such an amazing review of your recent solo getaway with us. I am absolutely thrilled to hear that you had a wonderful experience and were impressed by our grand scale and state-of-the-art facilities. Even during our soft opening phase, our goal has been to deliver a seamless experience, so knowing that you found our facilities and systems fully operational is incredibly rewarding for our team. As a solo traveler, feeling comfortable, secure, and genuinely cared for is so important. I am deeply touched by your comment that our friendly hosts made you feel like you were meeting a friend. We believe in proactive, heartfelt hospitality, and our pre-arrival WhatsApp outreach is just one of the ways we try to ensure a smooth, worry-free journey to our resort. I completely understand your sentiments regarding the travel logistics, including the Indonesian visa requirements and the changes to the direct flights between Seoul and Batam. While these border and airline dynamics are outside of our control, we always hope that the tranquil beauty of Bintan and the warmth of our hospitality make the journey well worth it. We are eagerly anticipating the second half of the year as we continue to unveil more of our resort, and we look forward to welcoming you back to experience our golf course as soon as it opens! Warm regards, Richard Margo General Manager