Dear Mr. F., Thank you very much for your rating and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and found SLS Barcelona to be an excellent option for relaxing and making the most of our facilities. We understand that our location may feel somewhat removed for guests looking to have a wide choice of restaurants, bars and points of interest within walking distance. We sincerely apologise for the inconvenience you experienced during check-out. We completely understand that being presented with a bill for accommodation that had already been paid for was uncomfortable and created an unnecessary situation. While we are pleased that our team was able to clarify and resolve the matter, we agree that this type of issue should be avoided. Thank you for bringing this to our attention. Your feedback is valuable and helps us continue improving our processes and ensuring a smoother experience for our guests. We hope to have the pleasure of welcoming you back to SLS Barcelona and providing you with an even more seamless stay. Warm regards, The Quality Team

Dear Mrs. T. T., Thank you very much for your wonderful rating and for taking the time to share such a detailed review of your stay. We are delighted to hear that you loved the hotel’s architecture, atmosphere, comfort and distinctive scent, and that our team made you feel so welcome throughout your stay. It is also wonderful to know that you enjoyed the immaculate cleanliness of your room, our breakfast, pool and attention to detail throughout the hotel. We truly appreciate your feedback regarding the rooftop. We apologise for any confusion regarding the dining options and service, as well as the lack of salmon when you wished to order sushi. Your comments are valuable and will be shared with the relevant team to help us improve the guest experience and communication. We are especially happy that you enjoyed the complimentary chocolates and that this small gesture made your stay even more special. We are also pleased to know that your Visa Luxury Collection benefit was correctly applied at check-out. Thank you once again for your kind words and for recommending us so highly. It is wonderful to hear that your experience not only met your expectations but exceeded them. We look forward to welcoming you back very soon. Warm regards, The Quality Team

Dear Mrs. S., Thank you for taking the time to share your feedback with us. We are truly sorry to learn that our service did not meet your expectations and that you felt our team was unable to provide the level of attention expected during busier periods. This is certainly not the experience we aim to deliver at SLS Barcelona. Your comments are important to us and have been shared with the relevant teams for careful review, as we continue working to improve our service efficiency, team coordination, and overall guest experience, particularly during periods of high occupancy. We sincerely regret the disappointment caused and hope to have the opportunity to welcome you back in the future and provide you with a more seamless and attentive experience. Warm regards, The Quality Team

Dear Mr. J., Thank you for taking the time to share your feedback. We are delighted to know that you had a comfortable stay and that, overall, your experience with us was excellent. We also appreciate your comments regarding our location. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back soon for another memorable stay at SLS Barcelona. Warm regards, The Quality Team

Dear Mr. R., Thank you for taking the time to share your feedback. We are truly sorry to learn about the difficulties you experienced with your ALL Accor points redemption and the lack of follow-up regarding your emails. We completely understand how frustrating this situation must have been, and we sincerely apologize for the inconvenience caused. We are pleased to hear that you found our team courteous and professional. However, we deeply regret that the issue with your payment overshadowed your overall experience. To help us investigate this matter as quickly as possible, could you kindly confirm which email address you contacted? This will allow me to personally follow up with the relevant team from our side and ensure that your case is reviewed and that you receive a response as soon as possible. Thank you for bringing this to our attention. We truly appreciate your patience and hope to have the opportunity to resolve this matter promptly and restore your confidence in SLS Barcelona. Warm regards, The Quality Team

Dear Mrs. C., Thank you very much for your excellent rating and for sharing your feedback. We are pleased to know that you enjoyed our location and the service provided by our team. It is always rewarding to hear that these aspects contributed positively to your stay. We also appreciate your comment regarding the noise from the sink during the night. We are sorry for any inconvenience this may have caused and will share your feedback with our Engineering team so they can inspect and address it accordingly. Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you back to SLS Barcelona for another enjoyable stay. Warm regards, The Quality Team

Dear Mr. V., Thank you for taking the time to share your feedback. We are sorry to hear about your concerns regarding the deposit and any confusion around the final amount held. Please allow us to clarify that the deposit is taken to cover any potential incidental charges during the stay, and this information is detailed in the reservation confirmation. That said, we understand your comments and will ensure this is reviewed carefully. We will share your feedback with our Reservations team to make sure that the communication regarding deposits, amounts, and release timelines is clear and consistent across all booking platforms, to avoid any misunderstandings in the future. We have escalated your case to our Front Desk team so they can review it in detail and contact you as soon as possible to provide further clarification and assistance. We also regret that the closure of the terrace and limited access to some areas impacted your overall experience. We understand how this can affect guest expectations and we are sorry for any inconvenience caused. Thank you again for your comments. We truly value your input as it helps us improve our service and communication. We hope to have the opportunity to welcome you back for a better experience in the future. Warm regards, The Quality Team

Dear Mr. D., Thank you very much for your kind review and for rating your stay 9 out of 10. We are delighted to know that you found our hotel very beautiful and that you had a great stay in Barcelona. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent experiences to our guests. We hope to have the pleasure of welcoming you back again soon. Kind regards, The Quality Team

Estimado Sr. R. V., Agradecemos sinceramente su comentario positivo. Nos complace saber que tuvo una experiencia agradable en SLS Barcelona. Su satisfacción es nuestra prioridad y esperamos darle la bienvenida nuevamente en el futuro. Atentamente, El Equipo de Calidad

Dear Mr. S., Thank you very much for sharing your wonderful feedback and for awarding us a perfect 10/10 rating. We are delighted to hear that you enjoyed our hotel's modern facilities, convenient location, and, most importantly, the service provided by our team. Your kind words about our staff's organization, professionalism, and friendliness are truly appreciated and will be shared with the entire team. We are also pleased to know that you found the accommodations spacious, beautiful, and comfortable. Creating a memorable experience for our guests is our top priority, and it is rewarding to know we succeeded during your stay. Thank you once again for choosing our hotel. We look forward to welcoming you back for another exceptional stay in the near future. Kind regards, The Quality Team

Dear Mr. B., Thank you very much for sharing your experience. We are delighted to hear that you appreciated our new facilities and our convenient location. We also appreciate your kind comment about the staff member who assisted you during check-in. We will be sure to share your feedback with our team, as it encourages us to continue providing excellent service. We look forward to welcoming you back soon and hope to make your next stay even closer to perfect. Kind regards, The Quality Team

Dear Mr. D. S., Thank you very much for your excellent rating and for sharing your detailed feedback. We are pleased to hear that you enjoyed the comfort of your room. At the same time, we sincerely regret that your experience during breakfast and with the Wi-Fi did not fully meet your expectations. We appreciate your suggestions and will share them with our team for review, as we continuously aim to improve the guest experience. Your comments are very valuable to us, and we hope to have the opportunity to welcome you back again for an even smoother stay. Best regards, The Quality Team

Dear Mr. D., Thank you very much for your rating and for sharing your detailed feedback. We’re pleased to hear that you found the hotel comfortable and enjoyed our facilities, and that overall you had a very good stay with us. We also sincerely appreciate your comments regarding the lobby bar service and breakfast items. We’re sorry for the confusion or inconvenience you experienced with the availability of certain items such as croissants. Your feedback about the breakfast pricing is also very valuable, and we will certainly take it into consideration as we continue reviewing our offerings to ensure they provide good value and meet guest expectations. We truly appreciate you taking the time to share your experience, as it helps us improve. We hope to have the pleasure of welcoming you back in the future for an even better stay. Kind regards, The Quality Team

Dear Mrs. M., Thank you very much for your wonderful review and for awarding us a perfect 10 out of 10. We are truly delighted to read your kind words about our rooms, as well as the beautiful views from the balconies. It is especially rewarding to know that you appreciated the comfort and facilities we strive to provide for all our guests. We are also very grateful for your comments regarding the cleanliness of the hotel and the quality of our service. Our team works hard every day to offer attentive, professional, and welcoming hospitality, and your feedback is a great motivation for all of us. We sincerely thank you for your trust and hope to welcome you back again very soon. Kind regards, The Quality Team

Dear Mr. M., Thank you very much for your wonderful review and for awarding us a perfect 10 out of 10. We are delighted to know that you had a perfect stay and that you felt so well welcomed by our team, especially Ana. It is also a pleasure to read that you appreciated the breakfast, our service, and that the hotel met your expectations as presented. At the same time, we are sorry to hear about the inconvenience regarding the forgotten toiletry bag. We understand how important your personal belongings are, especially when they include medication. While we are glad our team was able to locate it quickly, we regret that the shipping cost did not meet your expectations. These costs are determined by external courier services based on destination and handling requirements, but we understand your frustration and appreciate your feedback on this matter. Thank you again for your kind words and for sharing your experience. We hope to have the pleasure of welcoming you back in the future. Kind regards, The Quality Team

Dear Mr. S., Thank you very much for your wonderful review! We are delighted to hear that you enjoyed our facilities, as well as our gastronomy. It is also great to know that Clara provided you with excellent service in the restaurant—we will be sure to share your kind words with her. Your feedback means a lot to our team, and we look forward to welcoming you back again very soon. Kind regards, The Quality Team

Dear Mr. B., Thank you very much for your wonderful review and perfect 10/10 rating! We are truly delighted to read your kind words and to know that you felt so well cared for by our entire team, from reception and housekeeping to our pool staff and doormen. It is especially rewarding to hear that your experience felt unique and so positive throughout your stay. We will make sure to share your special mention with Guafa, who will be very happy to know she made such a great impression on you. It means a lot to us that you consider us the best hotel in Barcelona, and we sincerely look forward to welcoming you back again very soon. Kind regards, The Quality Team

Dear Mrs. G., Thank you very much for your review and for your excellent rating of 9/10. We are very pleased to know that you enjoyed our facilities and had a very good stay with us. At the same time, we sincerely apologize for the issues you experienced regarding the room cleaning service and the lack of proper attention to detail in housekeeping. This is certainly not the standard we aim to provide, and we understand how inconvenient it must have been for you to request items at reception during your stay. Please rest assured that your comments have been shared with our housekeeping team so that we can review procedures and reinforce attention to detail. We truly appreciate your constructive feedback, as it helps us improve our service. We hope to have the opportunity to welcome you back in the future and offer you a fully seamless experience. Kind regards, The Quality Team

Dear Mr. D. S. A., Thank you very much for your kind words and for sharing your experience. We are delighted to hear that you enjoyed our customer-oriented service, the quality, and the excellence we strive to provide. We also appreciate your feedback regarding the Wi-Fi speed. Your comments help us identify areas where we can improve to ensure an even better stay for our guests. We hope to welcome you back to SLS Barcelona soon for another memorable experience. Warm regards, The Quality Team