Swissôtel Shenyang 5 stars

Customer review rating (ALL Rating) 4.5/5 106 reviews

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No. 109 Qingnian Street, Shenhe District, 110014 Shenyang, China

Description

Our accommodation(s)

Hotel location

Swissôtel Shenyang

No. 109 Qingnian Street, Shenhe District
110014 Shenyang
China

GPS:41.790692, 123.4432

Telephone
Fax +86 24 2298 8351

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  106 reviews

Customer review rating 5.0/5

Max J. T. T. Friends - Confirmed reviews ALL

I had an exceptional experience at Swissôtel Shenyang thanks to the outstanding service provided by Shirley Shi, Gloria Dong, and the hotel’s conciege team (especially the one with the golden keys on his blazer (I cannot recall his name). Shirley and Gloria demonstrated remarkable professionalism, warmth, and genuine care throughout my stay—Shirley was attentive and proactive with every detail, while Gloria consistently went above and beyond to make me feel welcomed. The Golden Keys concierge also impressed me with his expertise and dedication, offering thoughtful recommendations and seamless assistance whenever needed. Their combined hospitality truly elevated my stay, and I am grateful for such excellent service. Highly recommended!

Dear Max J. T. T., Thank you for sharing your positive experience at the Swiss Hotel Shenyang. We are very pleased to learn that you received exceptional service from our team members, including Shirley Shi, Gloria Dong, and our Golden Key concierge service（Eric Jin）. It is their mission to provide you with personalized and meticulous service, and we are very glad to hear that their efforts significantly enhanced your stay experience. Your compliments are a great encouragement to the entire team, inspiring us to continuously pursue high standards of hospitality service. We greatly appreciate your recommendation and look forward to welcoming you back in the future to enjoy another outstanding experience. Sincerely, Swiss Hotel Shenyang

Customer review rating 5.0/5

Hyeyun W. Couples - Confirmed reviews ALL

The staff is really friendly. From the staff at the front desk to the housekeeper! Shenyang's image has become so good because of the Swissotel Shenyang. I was so happy during my stay. Thank you for providing such a good memory.

Dear Guest, Thank you for your kind words regarding your recent stay at Swissôtel Shenyang. We are delighted to hear that our team contributed positively to your experience and that you enjoyed your time with us. Your feedback is highly appreciated, and we look forward to welcoming you back in the future. Best regards, Swissôtel Shenyang

Customer review rating 4.5/5

Mariia K. Solo - Confirmed reviews ALL

All was ok

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Memorable stay

Customer review rating 4.5/5

Daryl G. Friends - Confirmed reviews ALL

Received upgrade on arrival. Upon entering the 8th floor (non-smoking), there was a very strong and offensive smell of cigarette smoke. The next morning, I made a complaint to reception about the strong smell of cigarette smoke. The Front office manager Rachel, did try to resolve this issue by changing rooms, but there seemed to be a strong smell of cigarette smoke on every floor. I requested to speak with the General manager Maggie, and we had a good discussion about this smoke issue. As a result Maggie and her management team were able to move us to a room that had minimal cigarette smoke odour.

Dear ,Daryl G. Regarding the issues you raised about the smell of smoke in the room and the slow Wi-Fi connection speed, we will take action to improve them. Thank you for your recognition of our colleagues. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Fall short of the standard.

Customer review rating 0.5/5

S Families - Confirmed reviews ALL

The front desk failed to demonstrate the spirit of hospitality. Some staff members in the concierge department had a poor attitude and provided subpar service. The hardware facilities in the rooms were lacking and outdated. The staff did not greet guests warmly.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Other web-users rate our hotel

  • 3,841 reviews 9.8/10 Location
  • 4,766 reviews 9.4/10 Room
  • 6,460 reviews 9.6/10 Service
  • 20 reviews 6.4/10 WiFi
  • 2,147 reviews 9.6/10 Vibe
  • 1,501 reviews 9.1/10 Amenities
  • 989 reviews 9.2/10 Cleanliness
  • 702 reviews 8.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.