Dear Mr. R., Thank you for your kind review! We are delighted to hear that you had a pleasant stay and that our accommodation, cleanliness, and team met your expectations. We also appreciate your feedback on breakfast, which helps us continue improving. Thank you for your recommendation, and we look forward to welcoming you back soon! Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn Hotel

Dear MS. N., Thank you for taking the time to share your experience with us. We are thrilled to hear that our location made your travels more convenient. It is also wonderful to know that you enjoyed the comfort of our beds, the quality of our restaurant, and the service from our reception team. We take great pride in our staff and are glad they made a positive impression. We appreciate your honest feedback regarding the areas where we can improve. Please accept our sincere apologies for the scent in the bathroom; we have shared this with our Housekeeping Manager to ensure it is addressed immediately. Regarding our restaurant, while we strive to offer high-quality dining with premium ingredients, we appreciate your perspective on value and will keep it in mind. We hope to have the pleasure of welcoming you back for an even better stay in the future! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Mr. B., Thank you so much for your kind review. It truly means a lot to all of us to know that you enjoyed your stay and felt well taken care of during your time with us. We’re sorry to hear the air conditioning was not comfortable for you. Creating a comfortable and memorable experience for our guests is always our top priority, and your feedback reassures us that we’re on the right track. We will forward your complaint to the appropriate department. We sincerely hope to welcome you back again in the near future. Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear MR. G., Thank you so much for the review! We’re thrilled that you enjoyed everything from our breakfast and parking to the quiet atmosphere of your room. Our team loves hearing that their friendliness made an impact. We look forward to welcoming back! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. O., Thank you for your feedback. We are very sorry and sincerely apologize that the housekeeping did not properly secure your room door. She closed the door but did not check whether it had fully locked. Our housekeeping staff clean dozens of rooms daily and thousands over the year, and this is the first time such an unfortunate mistake has occurred. She also sends you her personal apologies. We hope that you were otherwise satisfied with the service at our hotel and that we will have the opportunity to welcome you back in the future. Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Mr. C., Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to hear that you and your family enjoyed your stay and appreciated our convenient location so close to the airport, as well as the high level of service provided by our team. Your excellent ratings across most aspects of your stay are truly encouraging for us. We also thank you for your valuable comment regarding the bathroom facilities. Your suggestions are well noted and will be shared with the relevant team as part of our ongoing efforts to enhance guest comfort. Thank you for your loyalty as an ALL Accor member and for recommending our hotel. We sincerely hope to have the pleasure of welcoming you back again in the future. Kind regards, Harles Tammeleht General Manager Mercure Tallinn

Dear Mr. K., Thank you very much for sharing your experience, and for choosing Mercure Tallinn during what must have been a stressful and unexpected situation. We’re truly pleased to hear that, despite the inconvenience of a missed flight, your stay with us turned out to be a positive one. It’s wonderful to know that our location near the airport and the adjacent shopping center made things easier for you, and that our team took good care of you throughout your visit. Your kind comments about the service, comfort, and overall experience mean a great deal to us, and we’re delighted that we could provide a bit of relief and support when you needed it most. Thank you also for your loyalty as a member of ALL Accor Live Limitless. We greatly appreciate your trust in our brand, and we hope to welcome you back under more relaxed circumstances in the future! Kind regards, Harles Tammeleht General Manager Mercure Tallinn

Dear Marcel, On behalf of the team at Mercure Tallinn, I would like to thank you sincerely for taking the time to share your feedback following your recent business stay with us. We are pleased to hear that you found our location convenient for airport access and that you enjoyed the comfort of our quiet rooms and excellent beds. Your comments are greatly appreciated and serve as a wonderful motivation for our team, who strive to ensure a relaxing and restful experience for all our guests. We are also grateful for your positive ratings regarding cleanliness, check-in and check-out, and the overall value of your stay. It’s always rewarding to know our efforts are reflected in our guests’ satisfaction. Should your travels bring you back to Tallinn, it would be our pleasure to welcome you again. Sincerely, Harles Tammeleht General Manager Mercure Tallinn

Lugupeetud pr. K., Suur aitäh, et leidsite aega jagada oma kogemust Mercure Tallinnas .Veelgi enam, suur tänu usalduse eest, mida olete meile juba mitmel korral avaldanud, valides meie hotelli oma reisideks. On rõõm näha, et hindasite kogu oma viibimist maksimaalselt kõrgete punktisummadega. Alates broneerimisprotsessist ja saabumisest kuni puhtuse, meeskonna teeninduse, hommikusöögi ning lahkumiseni välja. Teie kiitus tähendab meile väga palju ning jagame kindlasti seda positiivset tagasisidet kogu meie tiimiga. See innustab meid jätkama samas vaimus ning pidevalt edasi arenema. Meil on hea meel, et olete ALL – Accor lojaalsusprogrammi liige ning loodame, et liikmelisuse hüved muudavad iga järgneva külastuse veelgi meeldivamaks. Loodame teid ka edaspidi Tallinnas võõrustada. Olgu see siis varajane lend, perereis või lihtsalt mugav peatus kodumaale tulles. Parimate soovidega, Harles Tammeleht Tegevjuht Mercure Tallinn

Dear Charlotte, Thank you very much for your kind review and for taking the time to share your experience with us! We\'re delighted to hear that you enjoyed the convenience of our location near the airport, and especially glad that your room remained peaceful and quiet—comfort is something we truly value for all our guests. It’s also great to know that you were satisfied with your booking process, check-in, and the service provided by our team. We truly appreciate your thoughtful feedback across various aspects of your stay, and we’re grateful for your recommendation. We hope to have the pleasure of welcoming you and your partner back on your next trip to Tallinn! Sincerely, Harles Tammeleht General Manager Mercure Tallinn