Dear Edwin, Thank you for your positive feedback regarding your recent stay at Swissôtel Tallinn. We are delighted to hear that you appreciated our prime location, breakfast offerings, and the cleanliness of your room. We understand your concerns about the additional charge for the pool and wellness facilities. Your feedback is valuable to us, and we will consider it as we continuously strive to enhance our guest experience. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Bruno, Thank you for your feedback regarding your recent stay at Swissôtel Tallinn. We appreciate your positive remarks about our location and the beauty of our rooms. However, I regret to hear that the hygiene in the spa and the breakfast did not meet your expectations. Your comments are valuable to us, and we will review them with our team to ensure improvements in these areas. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Pascal, Thank you for your kind words regarding your recent stay at Swissôtel Tallinn. We are delighted to hear that you enjoyed the luxurious accommodations, exceptional service, and our splendid breakfast offerings. Your feedback is greatly appreciated, as it motivates our team to continue providing outstanding experiences for our guests. We look forward to welcoming you back in the future. Best regards, Aleksandr Dei Duty Manager Swissôtel Tallinn

Dear Kim, Thank you for taking the time to share your feedback following your recent stay at Swissôtel Tallinn. We are pleased to hear that you enjoyed your spacious and clean room, as well as the coffee and the hospitality provided in the breakfast room. Your kind words about our breakfast team are truly appreciated, and we will gladly share your compliments with them. Recognition like this is very motivating for our colleagues. We hope to have the pleasure of welcoming you back again for another pleasant stay in the future. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Biense D., Thank you for your positive feedback regarding our location and hotel design. We are pleased to hear that you enjoyed your stay with us and found our room layout and corridors to be to your liking. Goodbye and best regards, Swissôtel Tallinn

Dear Geartsje W., Thank you for your kind words regarding our friendly staff, ample breakfast, and spacious, clean rooms. We are delighted to hear that you enjoyed your stay with us and appreciate your positive feedback. Goodbye and best regards, Swissôtel Tallinn

Dear Esther T., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our beautiful hotel, convenient location near the old town, and the breakfast offerings. Your positive feedback is greatly appreciated. Goodbye and best regards, Swissôtel Tallinn

Dear Kevin, Thank you very much for sharing your positive feedback with us. We are delighted to hear that you had such a pleasant stay during your business trip and that you appreciated our service, cleanliness, and the friendliness of our team. It is wonderful to know that you enjoyed the extensive breakfast and had the chance to visit our rooftop bar as well. I will also be happy to pass on your kind compliments to our reception team – they will be very pleased to hear that their helpfulness and knowledge made a great impression. We truly appreciate your comments about the value for money and hope to have the pleasure of welcoming you back to Swissotel Tallinn on your next visit. Best regards, Olesja Tumilovits Front Office Manager Swissotel Tallinn

Dear Coen, Thank you for your kind words regarding our helpful team and facilities. We are delighted to hear that you had a positive experience at Swissôtel Tallinn. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Warm regards, Roxana Gheorghe General Manager Swissotel Tallinn

Dear Bart, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your room with its stunning views, the luxurious bathroom, and the dining experience at Horisont restaurant. It is also wonderful to know that our location and team contributed positively to your visit. Your feedback is highly appreciated, and we look forward to welcoming you back once again, for another memorable stay. Warm regards, Roxana Gheorghe General Manager Swissotel Tallinn

Dear Geradine, Thank you for choosing our hotel to celebrate such a special occasion as your honeymoon! We’re delighted to hear that you enjoyed the look of the hotel, and the extensive breakfast buffet. We’re also glad you found the rooms spacious and neat. However, we’re truly sorry to learn that we weren’t able to honor a room upgrade during your stay due to the hotel being fully booked. We understand how disappointing this must have been, especially for such an important milestone. Please rest assured that your feedback has been noted, and we’ll work to ensure better communication and planning for similar requests in the future. We hope that despite this, you had a wonderful honeymoon, and we’d love the opportunity to welcome you back in the future to provide the exceptional experience you deserve. Best regards, Roxana Gheorghe General Manager Swissotel Tallinn

Dear Ata, We are delighted to hear that you enjoyed your stay with us and that you found our room luxurious and comfortable with a beautiful city view. Your satisfaction is our priority. Looking forward to welcoming you back soon! Warm regards, Roxana Gheorghe General Manager Swissotel Tallinn

Dear Desiree, We are delighted to hear that you enjoyed your stay with us at Swissôtel Tallinn. Thank you for your kind words about our beautiful rooms, delicious food, and stunning views over Tallinn. We look forward to welcoming you back soon. Kind regards, Roxana Gheorghe General Manager Swissotel Tallinn