Queen Elizabeth 2 4 Sterne

Dear Ms. K., Thank you for taking the time to share your feedback following your recent stay at the Queen Elizabeth 2. We are delighted to hear that you enjoyed the friendly service from our team and the quality of our buffet offerings. Your kind words about our staff are truly appreciated and will certainly be shared with the team. At the same time, we thank you for your constructive comments regarding the sun deck and outdoor terrace areas. Please rest assured that your observations about the seating, cleanliness, and facilities have been noted and will be shared with the relevant departments as we continue working to improve the guest experience. We truly appreciate your feedback and hope to have the pleasure of welcoming you again for another enjoyable stay aboard the historic QE2. Warm regards, Front Office Team Queen Elizabeth 2 Hotel Dubai

Dear Mr. W., Thank you for taking the time to share your feedback following your recent stay at the Queen Elizabeth 2. We are pleased to hear that you enjoyed the unique historical atmosphere of the ship and appreciated the way the story and heritage of the QE2 are presented through the interior, photographs, and overall ambiance. It is also wonderful to know that you were satisfied with the cleanliness, accommodation, and service provided by our team. At the same time, we appreciate your constructive comments regarding the breakfast experience and Wi-Fi speed. Your feedback is valuable and will be shared with the relevant teams as we continuously work to improve the overall guest experience. Thank you as well for recognizing the Golden Lion bar, and we are glad you enjoyed your time there. We truly appreciate your loyalty as an ALL Platinum member, and we hope to have the pleasure of welcoming you again for another memorable stay aboard the historic QE2. Warm regards, Front Office Team Queen Elizabeth 2 Hotel Dubai

Dear Ms. K., Thank you very much for your wonderful feedback and for choosing to stay with us again at the Queen Elizabeth 2. We are truly delighted to hear that this was your third visit aboard the QE2 and that you once again enjoyed the experience, especially the Captain’s Room with balcony and sea view. Your kind words about our friendly and attentive team mean a great deal to us. We also appreciate your feedback regarding the breakfast area being busy during your stay. Your comments are valuable and help us continue improving the guest experience during peak times. It is always a pleasure to welcome returning guests, and we look forward to welcoming you back again soon for another memorable stay aboard the historic QE2. Warm regards, Front Office Team Queen Elizabeth 2 Hotel Dubai

Dear Valued Guest, Thank you for your perfect rating and for taking the time to share your wonderful feedback following your stay at Queen Elizabeth 2. We are delighted to know that you enjoyed your experience with us and that you were particularly pleased with the cleanliness, breakfast, concierge service, and the friendliness and helpfulness of our team. It is especially rewarding to hear that our team was able to provide useful recommendations that enhanced your visit. We are also pleased that our sustainability initiatives and efforts to reduce single-use plastics met your expectations. Your kind comments are greatly appreciated and will be shared with our team, as they serve as wonderful motivation to continue delivering memorable experiences to our guests. Thank you once again for choosing Queen Elizabeth 2. We look forward to welcoming you back aboard in the near future. Kind regards, Queen Elizabeth 2 Management Team

Dear Mr. M., Thank you for taking the time to share such detailed feedback following your recent stay at the Queen Elizabeth 2. We sincerely appreciate your balanced comments and your recognition of the ship’s unique history and nostalgic character. We regret to learn that several aspects of your experience did not meet your expectations of a four-star hotel in Dubai. Please accept our sincere apologies for the inconvenience caused, particularly regarding the cleanliness of the bathroom, the inconsistencies in service attentiveness, and your dining experience during dinner, where temperature and value clearly fell short of expectations. These points have been shared with the relevant department heads for immediate review and corrective action. We also acknowledge your concerns regarding noise insulation, public access to certain areas, and the condition of outdoor furniture on the Pavilion deck. As a historic floating hotel, the QE2 presents unique operational challenges, and we are actively working on phased refurbishment plans to improve comfort while preserving the vessel’s heritage. Your feedback regarding the coffee quality at breakfast and the limited evening dining format is well noted, as is your disappointment with the recognition of your ALL – Accor Live Limitless membership. This is certainly not the experience we wish to deliver to our valued loyalty members, and we will reinforce our recognition standards with the team. Regarding the power interruptions, we fully understand your concern, especially given that the ship is connected to land power. While such incidents are rare, they should not impact guest comfort, and we regret the disruption caused during your stay. We are grateful that you highlighted the positive aspects of your visit, including the breakfast variety, lunch quality, Wi-Fi performance, and check-out experience. Your comments help us clearly identify where we must improve to better align with guest expectations. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and refined experience. Warm regards, Hotel Management Queen Elizabeth 2