ibis Styles Kyoto Shijo 3 étoiles

Dear Valued ALL Silver Member, Thank you very much for choosing ibis Styles Kyoto Shijo and for taking the time to share your detailed feedback regarding your recent stay. We are delighted to learn that you enjoyed our convenient location, easy access to public transportation, and the atmosphere of our lobby and Japanese gardens. It is also wonderful to know that you appreciated our breakfast selection, comfortable beds, and the service provided by our team. Your kind comments are greatly appreciated. At the same time, we appreciate your constructive feedback regarding the room size. As our hotel is located in the heart of Kyoto, some of our guest rooms are more compact than guests may expect, and we understand that limited space for opening luggage can be inconvenient, especially during a family trip. We regret any discomfort this may have caused during your stay. Thank you also for bringing the cleanliness concern under the bed to our attention. We have shared your comments with our housekeeping team to ensure that our cleaning standards are maintained in every area of the room. We are especially grateful for your loyalty as an ALL Silver member and for your positive recommendation of both our hotel and the ALL loyalty program. Thank you once again for your valuable feedback. We look forward to welcoming you back to ibis Styles Kyoto Shijo on your next visit to Kyoto. Kind regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback regarding your recent family stay with us, and for your loyalty as a valued Silver member of ALL – Accor Live Limitless. We are truly delighted to read that you rated your overall experience so highly and appreciated our convenient location, which we are pleased helped make your sightseeing in Kyoto enjoyable. It is also wonderful to know that you were satisfied with the cleanliness of your room, our team’s service, and the hotel facilities such as the nearby transport options, laundromat, and local amenities. However, we sincerely regret that your arrival experience did not meet your expectations. Please accept our apologies that we were unable to offer early check-in upon your arrival, despite your membership status. While this benefit is subject to availability, we fully understand how important it is after a long journey, and we will review our processes to improve flexibility wherever possible. We also appreciate your feedback regarding our sustainability efforts. We are very sorry for the inconvenience caused by the towel replacement, which did not align with your expectations. Your comment has been shared with our housekeeping team to ensure we better respect guests’ preferences and our environmental commitments. Furthermore, we are concerned to see your low rating regarding our loyalty program, and we truly regret that it did not meet your expectations during this stay. Your feedback is extremely valuable and will be shared internally for further improvement. Thank you once again for your kind compliments as well as your constructive feedback. We hope to have the opportunity to welcome you and your family back in the near future and provide you with an even more seamless experience. Warm regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at ibis Styles Kyoto Shijo. We are pleased to hear that you appreciated our ideal location and found the room to be clean and comfortable. Your comments about the window insulation have been noted, and we will consider them as we strive to enhance our guests' experiences. We hope to welcome you back in the future. Goodbye, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location, as well as your positive impressions of our check-in experience, cleanliness, and Wi-Fi connectivity. Your kind comments in these areas are truly encouraging for our team. However, we sincerely regret to learn that the size of the room did not meet your expectations and caused inconvenience during your stay. We understand how important space and comfort are, especially when traveling as a couple, and we are sorry that this aspect impacted your overall experience. Please allow us to explain that, as a centrally located hotel in Kyoto, our room sizes are designed with typical city space limitations in mind. Nevertheless, your feedback is highly valuable and will be shared internally as we continuously look for ways to improve our guest experience. We also appreciate your comments regarding the reservation process and are glad it was smooth and easy to navigate. Thank you once again for your constructive feedback. We truly hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and satisfying stay. Best regards, Kazuhide Oomori Operation Manager ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay with us. While we are pleased to read that you appreciated our convenient location and that your experience with our team, check-in, and check-out processes met your expectations, we are truly sorry to learn about the cleanliness issues you encountered in your room. Please accept our sincerest apologies for the condition of the bathroom, shower curtain, and floor. This is certainly not reflective of the standards we strive to maintain, and we fully understand how disappointing and uncomfortable this must have been for you. Your comments have been taken very seriously and have already been shared with our housekeeping team to ensure immediate corrective actions and to prevent any recurrence. We also regret that this experience impacted your overall perception of your stay and your willingness to recommend our hotel. Providing a clean and comfortable environment is one of our top priorities, and we clearly fell short in your case. We truly appreciate your loyalty as a Silver member of ALL – Accor Live Limitless, and we sincerely hope to have the opportunity to regain your trust during a future visit by offering you a much more pleasant experience. Kind regards, ibis Styles Kyoto Shijo