ibis Styles Kyoto Shijo 3 étoiles

Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent family stay with us. We are delighted to learn that you enjoyed our convenient location, comfortable bed, and the warm hospitality provided by our team. It is especially rewarding to know that our staff's assistance with your luggage, welcome upon arrival, and support throughout your stay contributed positively to your experience. We will be pleased to share your kind comments with the entire team. We are also grateful for your recognition of our cleanliness standards, smooth booking process through the ALL Accor App, and our sustainability initiatives. Your appreciation encourages us to continue delivering exceptional experiences while promoting responsible hospitality. At the same time, we sincerely regret to hear that you felt uncomfortable on two occasions due to the behavior of other guests. Please accept our apologies for any concern this may have caused. The comfort and security of our guests are very important to us, and we appreciate you bringing this matter to our attention. Your feedback has been noted and will help us remain vigilant in maintaining a safe and welcoming environment for everyone. Thank you once again for your valuable feedback and for your loyalty as an ALL Gold Member. We are honored by your recommendation and look forward to welcoming you and your family back for another pleasant stay in the near future. Warm regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We would also like to extend our sincere appreciation for your loyalty as an ALL Classic member. Your continued trust and support are truly valued. We are delighted to hear that you and your family enjoyed five wonderful days in Kyoto and that our central location provided convenient access to the city's many attractions. It is also gratifying to know that our team was able to assist you promptly when the room arrangement did not meet your expectations. At the same time, we sincerely apologize for the confusion regarding your reservation. We understand how disappointing it must have been to discover that the room booked was not configured as you had anticipated for your family of three. Your comments are valuable to us, and we will continue to review how room information is presented to ensure greater clarity during the booking process. We appreciate your kind words about our staff's quick response in arranging an alternative room. Your recognition will certainly be shared with the team, as it is always encouraging to know their efforts have made a positive difference to our guests' experience. Thank you as well for your comments regarding the room size and Wi-Fi speed. We understand the importance of reliable internet access and comfortable accommodations, especially for families, and we will take your feedback into consideration as we continue to improve our services and facilities. It was a pleasure welcoming you to our hotel, and we hope to have the opportunity to welcome you and your family back on your next visit to Kyoto. Warm regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay at ibis Styles Kyoto Shijo. I am pleased to hear that you appreciated our location, the cleanliness of the hotel, and the staff. However, I regret that your experience with the room size and breakfast service did not meet your expectations. Your feedback is valuable, and we will use it to enhance our offerings in the future. Kind regards, ibis Styles Kyoto Shijo

Dear Valued ALL Silver Member, Thank you very much for choosing ibis Styles Kyoto Shijo and for taking the time to share your detailed feedback regarding your recent stay. We are delighted to learn that you enjoyed our convenient location, easy access to public transportation, and the atmosphere of our lobby and Japanese gardens. It is also wonderful to know that you appreciated our breakfast selection, comfortable beds, and the service provided by our team. Your kind comments are greatly appreciated. At the same time, we appreciate your constructive feedback regarding the room size. As our hotel is located in the heart of Kyoto, some of our guest rooms are more compact than guests may expect, and we understand that limited space for opening luggage can be inconvenient, especially during a family trip. We regret any discomfort this may have caused during your stay. Thank you also for bringing the cleanliness concern under the bed to our attention. We have shared your comments with our housekeeping team to ensure that our cleaning standards are maintained in every area of the room. We are especially grateful for your loyalty as an ALL Silver member and for your positive recommendation of both our hotel and the ALL loyalty program. Thank you once again for your valuable feedback. We look forward to welcoming you back to ibis Styles Kyoto Shijo on your next visit to Kyoto. Kind regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback regarding your recent family stay with us, and for your loyalty as a valued Silver member of ALL – Accor Live Limitless. We are truly delighted to read that you rated your overall experience so highly and appreciated our convenient location, which we are pleased helped make your sightseeing in Kyoto enjoyable. It is also wonderful to know that you were satisfied with the cleanliness of your room, our team’s service, and the hotel facilities such as the nearby transport options, laundromat, and local amenities. However, we sincerely regret that your arrival experience did not meet your expectations. Please accept our apologies that we were unable to offer early check-in upon your arrival, despite your membership status. While this benefit is subject to availability, we fully understand how important it is after a long journey, and we will review our processes to improve flexibility wherever possible. We also appreciate your feedback regarding our sustainability efforts. We are very sorry for the inconvenience caused by the towel replacement, which did not align with your expectations. Your comment has been shared with our housekeeping team to ensure we better respect guests’ preferences and our environmental commitments. Furthermore, we are concerned to see your low rating regarding our loyalty program, and we truly regret that it did not meet your expectations during this stay. Your feedback is extremely valuable and will be shared internally for further improvement. Thank you once again for your kind compliments as well as your constructive feedback. We hope to have the opportunity to welcome you and your family back in the near future and provide you with an even more seamless experience. Warm regards, ibis Styles Kyoto Shijo