Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We are pleased that you appreciated our convenient location and found your room clean. However, we sincerely apologize for the inconsistent information provided regarding the possibility of purchasing only a coffee and croissant. We understand how frustrating it must have been to receive confirmation from reception and then be presented with different options the following morning. Clear and accurate communication between our teams is essential, and your comments will be shared with the relevant departments. We also regret that the room lighting was too dim and that the available storage space was insufficient for three guests. In addition, we appreciate your feedback regarding the difficulty of booking a three-person room configuration through the application, even when an extra bed may be available after contacting the hotel. Thank you again for bringing these matters to our attention. We hope to have another opportunity to provide you and your family with a smoother and more comfortable experience. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your perfect overall rating and thoughtful feedback. We are delighted that you had a comfortable stay with us. It is especially pleasing to know that your conversation with our French maître d’hôtel contributed positively to your experience. Your kind recognition of his friendly and knowledgeable service will be shared with him. We also understand that Japanese-style bathing facilities would have further enhanced your stay. In addition, we regret that the Wi-Fi experience did not meet your expectations, and we appreciate this important feedback. Thank you again for choosing Mercure Kyoto Station. We hope to have the pleasure of welcoming you back on a future visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We are pleased that you appreciated our convenient location, spacious and clean accommodation, shower amenities, and the attentive, professional service provided by our restaurant team. However, we sincerely apologize that the welcome and assistance you received at reception did not meet your expectations. Our team should have been more proactive in explaining the hotel’s facilities, introducing our restaurant, and offering helpful recommendations upon your arrival. We are especially concerned that you experienced insufficient assistance on both occasions when you approached the reception team. Your comments have been shared with our Front Office team as an important opportunity to improve the warmth of our welcome, the quality of our guidance, and our attentiveness to newly arriving guests. We appreciate your honest feedback and hope to have another opportunity to provide you with the welcoming and helpful experience you should expect from us. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We are pleased to know that you had a comfortable stay and appreciated our location near Kyoto Station, the comfort of the mattress, and the Nespresso machine provided in the room. We are sorry that several aspects did not fully meet your expectations, particularly the morning water temperature, the compact bathroom, and the unclear information regarding the bottled water. We also appreciate your comments regarding the restaurant selection, the timing of the afternoon refreshment voucher, laundry services, and the availability of Coke Zero Sugar. Your detailed observations have been shared with the relevant teams for internal review. Thank you again for helping us better understand the guest experience. We hope to have the opportunity to welcome you back to Mercure Kyoto Station. Warm regards, Mercure Kyoto Station

Dear guest, Thank you very much for taking the time to share your detailed feedback following your eight-day stay at Mercure Kyoto Station. We are pleased to know that you appreciated our hotel's design and the service provided by our team. We are especially grateful for your kind words regarding Jota Yoshinaka. We will be delighted to share your recognition with him. We also appreciate your valuable comments regarding the limited storage space for longer stays and the level of room cleaning. We understand that these aspects are particularly important for guests staying for an extended period, and we will share your feedback with the relevant teams as we continue to improve our guest experience. Regarding Kyoto City's accommodation tax, we understand your concern about the visibility of this information during the reservation process. We will review how the information is communicated to our guests to make the applicable charges clearer before arrival. Thank you again for your valuable feedback and for being a valued ALL – Accor Live Limitless Platinum member. We hope to have the pleasure of welcoming you back to Kyoto for an even more comfortable stay. Mercure Kyoto Station

Dear guest, Thank you very much for your wonderful and detailed review following your stay at Mercure Kyoto Station. We are delighted to hear that you enjoyed our design, comfortable rooms, and the warm and attentive service provided by our staff. It is also wonderful to know that you had a smooth experience with your ALL Accor booking and enjoyed your dining experiences, including our restaurant, breakfast, and afternoon offerings. We are especially pleased that you appreciated our sustainability initiatives. We are committed to making responsible choices while creating a comfortable and memorable experience for our guests. At the same time, we sincerely apologize for the dust you found under the sofa bed. We appreciate you bringing this to our attention and will reinforce our housekeeping checks to ensure that less visible areas are also thoroughly cleaned. Thank you again for your kind words and valuable feedback. We hope to have the pleasure of welcoming you back to Kyoto for another excellent stay. Mercure Kyoto Station

Dear guest, Thank you very much for your enthusiastic recommendation following your stay at Mercure Kyoto Station. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation, and excellent breakfast. We are especially pleased that you appreciated the kindness and helpfulness of our staff. Your wonderful feedback is a great encouragement to our entire team. We hope to have the pleasure of welcoming you back to Kyoto for another enjoyable stay. Mercure Kyoto Station

Dear guest, Thank you very much for sharing your feedback following your stay at Mercure Kyoto Station. We are delighted to hear that you enjoyed our convenient location near Kyoto Station, our comfortable rooms, varied breakfast selection, and the helpful service provided by our team members. Your kind words regarding our staff’s responsiveness are greatly appreciated. At the same time, we sincerely apologize for the discrepancy you experienced between the online description and the accommodation offer. We are pleased to know that the matter was resolved through our telephone support, and we appreciate your understanding and patience throughout the process. Your feedback is valuable to us as we continue to improve the accuracy of our information and enhance the overall guest experience. We hope to have the pleasure of welcoming you back for another enjoyable stay in Kyoto. Mercure Kyoto Station

Dear Valued Guest, Thank you for your wonderful review and for your loyalty as a Silver member. We are truly delighted to know that your stay was "almost perfect" and that Mercure Kyoto Station was such a pleasant surprise for you. Your kind words are greatly appreciated by our entire team. We also thank you for sharing your feedback regarding the breakfast selection. While we strive to offer a wide variety of dishes, including local specialties as well as options for international guests, we understand your comments regarding European-style bread and will share them with our culinary team for future consideration. We are pleased that you otherwise enjoyed our breakfast, which offers a diverse selection of dishes, including clearly labeled options for vegetarian and vegan guests. Thank you once again for your valuable feedback and continued support as a Silver member. We look forward to welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Mercure Kyoto Station

Dear Guest, Thank you for sharing your feedback following your stay at Mercure Kyoto Station. We are truly sorry to see that your experience did not meet your expectations, particularly regarding arrival, accommodation, cleanliness, our team service, and ALL member recognition. Please accept our sincere apologies for the disappointment caused. Regarding the room upgrade, our records show that an upgrade was provided during your stay. However, we sincerely regret if this was not clearly communicated or if the recognition as an ALL Platinum member did not feel sufficient. We also apologize that the welcome drink and overall loyalty experience fell below your expectations. As no detailed comments were provided, we are unable to fully understand each concern, but we take your ratings seriously and will share them with our team for review and improvement. Thank you again for your feedback. Front Office / Mercure Kyoto Station

Dear Valued Guest, Thank you for your wonderful review and for your continued loyalty as a Platinum member. We are delighted to hear that you enjoyed our convenient location near Kyoto Station, the comfort of our hotel, and our breakfast offerings. Your kind words about our welcoming and attentive team are especially appreciated, as providing genuine hospitality is one of our highest priorities. It is truly rewarding to know that our staff contributed to making your stay a pleasant one. We greatly value your loyalty and support, and we look forward to welcoming you back for another memorable stay in Kyoto. Mercure Kyoto Station

Dear valued guest, Thank you very much for staying with us at Mercure Kyoto Station and for sharing your wonderful feedback. We are delighted to hear that you enjoyed our convenient location near public transportation, as well as the spacious and comfortable room. It is also a great pleasure to know that you were fully satisfied with your arrival, cleanliness, our team, check-out experience, Wi-Fi, and sustainability efforts. Your perfect rating and kind recommendation mean a great deal to us. We sincerely appreciate your loyalty as an ALL Gold member, and we look forward to welcoming you back again on your next visit to Kyoto. Mercure Front Office Team

Dear Valued Guest Thank you very much for staying with us at Mercure Kyoto Station and for taking the time to share your feedback. We are pleased to know that you had a good stay overall and appreciated our convenient location near Kyoto Station. We are also very happy to hear your kind comments about our team, especially the breakfast staff. Your feedback will be shared with them, and it will surely be a great encouragement. On the other hand, please accept our sincere apologies for the discomfort caused by the room temperature. We understand how important a comfortable room environment is, especially during the night, and we regret that this affected your sleep. Regarding the air conditioning, there may have been a possibility that the system was not properly activated or that the room setting required adjustment. Our hotel has an engineering team on site, and if we are informed of any room equipment issue during the stay, our Front Office team can arrange immediate assistance. We apologize that we were not able to support you at the time, and your comment has been shared internally so that we can provide clearer guidance and quicker assistance when needed. We also appreciate your comment regarding towel replacement. Although our hotel is committed to sustainability initiatives, we apologize that the towel handling during your stay did not reflect your intention. We will share this with our housekeeping team and review our operation to ensure guest preferences are followed more carefully. Thank you again for your valuable feedback and for your support as an ALL Classic member. We hope to have the opportunity to welcome you and your family back for a more comfortable stay in the future. Mercure Front Office Team

Dear Valued Guest Thank you very much for staying with us at Mercure Kyoto Station and for sharing your detailed feedback. We are pleased to know that you had a very good stay with us and enjoyed your spacious room, large bed, city view, and carefully designed decor. We are also glad that you appreciated the small amenity prepared for ALL Gold members and the luggage assistance to your room. On the other hand, please accept our apologies for the inconvenience caused by the condition of some furniture, including the bench and towel rack. Your comments have been shared with our maintenance team so that we can review and improve the room condition. Regarding early check-in, we are sorry that we were unable to offer it on this occasion. Early check-in is subject to room availability on the day, and we regret any inconvenience this may have caused. Thank you again for your valuable feedback and for your support as an ALL Gold member. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station again in the near future. Mercure Front Office Team

Dear Valued Guest Thank you very much for staying with us at Mercure Kyoto Station and for sharing your kind feedback. We are pleased to know that you had a comfortable family stay with us and enjoyed our hotel atmosphere, restaurant, quiet room, breakfast, cleanliness, and the service provided by our team. We also appreciate your comments regarding the room temperature and the difficulty in operating the air conditioning. Please accept our apologies for any inconvenience this caused during your stay. We will continue to review our room equipment guidance and staff support so that guests can adjust the room environment more comfortably. Your comment regarding the Wi-Fi connection speed has also been noted and shared with the relevant team for future improvement. Thank you again for your valuable feedback and for your support as an ALL Classic member. We hope to have the pleasure of welcoming you and your family back to Mercure Kyoto Station again in the near future. Mercure Front Office Team

Dear Valued Guest, Thank you so much for your loyalty as ALL member and taking the time to share your experience at Mercure Kyoto Station. We are delighted to hear that you enjoyed our convenient location near the station, as well as our modern facilities, comfortable room, and breakfast. Your positive feedback means a lot to us, and we hope to welcome you again for another pleasant stay in Kyoto. Mercure Kyoto Station

Dear Valued Guest, Thank you so much for your stay and taking the time to share your experience at Mercure Kyoto Station. We are delighted to hear that you enjoyed the pleasant atmosphere, the variety of our breakfast, and the helpful service provided by our team. We are especially grateful for your kind recognition of Matthew. Your words will certainly be shared with him as great encouragement. We are also pleased to share that our breakfast has been recently renewed, offering an even wider selection for our guests to enjoy. We truly appreciate your kind feedback and look forward to welcoming you again in the near future. Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your kind and detailed feedback. We are delighted to hear that you appreciated the charm of our hotel, our convenient location, and the warm and welcoming service provided by our team, including in the restaurant. At the same time, we sincerely apologize for any inconvenience caused by the room size when accommodating three guests. We understand that space for luggage is important, and we appreciate your valuable comment, which will be shared with our team for future consideration. We are pleased to know that you enjoyed the design of the room and bathroom, and your kind words about our restaurant staff will certainly be shared as encouragement. We truly appreciate your recommendation and look forward to welcoming you again in the future. Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your wonderful feedback and for your loyalty as an ALL Silver member. We are delighted to hear that you enjoyed our spacious rooms, convenient location near Kyoto Station, and the warm and efficient service provided by our team. Your kind comments mean a lot to us and will be shared with our staff. We truly appreciate your recommendation and look forward to welcoming you again on your next visit to Kyoto. Mercure Front Office Team