Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station and for taking the time to share your thoughtful feedback. We are delighted to hear that you enjoyed our comfortable accommodations, excellent bedding, and convenient location near Kyoto Station. It is particularly rewarding to know that our breakfast buffet was a highlight of your stay. Your perfect scores for breakfast and cleanliness are a wonderful encouragement to our entire team. At the same time, we sincerely regret that noise from the street disturbed your sleep on several occasions during the night. We understand how important a peaceful night's rest is, especially when traveling, and we are sorry that this affected your overall experience. Your feedback will be shared with the relevant team as we review ways to better accommodate guests who are sensitive to outside noise. As a valued ALL Classic member, your continued support and loyalty mean a great deal to us. We sincerely appreciate your positive ratings and recommendation despite this inconvenience. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you back for a more restful and enjoyable stay in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station and for taking the time to share your honest feedback. We are pleased to hear that you appreciated our convenient location, beautifully designed room, comfortable bedding, and generous breakfast selection. It is also encouraging to receive your excellent ratings for cleanliness and the service provided by our team. At the same time, we sincerely regret that the view from your room and the limited natural light had such a negative impact on your overall experience. We understand how disappointing it must have been to find a neighboring building so close to your window, particularly when you were hoping for a bright and relaxing environment. While the surrounding buildings are beyond our control, we recognize the importance of room atmosphere and guest comfort, and we appreciate you bringing this concern to our attention. Your feedback is valuable and will be taken into consideration as we continue reviewing how we communicate room features and accommodate individual preferences whenever possible. Thank you once again for recognizing the positive aspects of your stay despite this disappointment. We hope to have the opportunity to welcome you back for a more comfortable and enjoyable experience in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station for your family stay and for sharing such wonderful and heartwarming feedback. We are truly delighted to hear that your experience exceeded your expectations and that you enjoyed our convenient location, comfortable accommodations, and beautifully designed bathroom. It is especially rewarding to know that our team's warm hospitality and attention to detail made such a positive impression. We are pleased that the small sweet treats prepared in your room added a special touch to your stay. Your generous recognition of our team's kindness and attentiveness means a great deal to all of us. We are also delighted that you enjoyed the variety and quality of our breakfast buffet. Knowing that it was one of the highlights of your visit is a wonderful encouragement to our restaurant team. As a valued ALL Classic member, your loyalty and support are sincerely appreciated. We are also pleased that you found the booking process convenient and received prompt assistance with your luggage inquiry before arrival. Thank you once again for your perfect overall rating and enthusiastic recommendation. It is especially wonderful to hear that you would love to return, and we look forward to welcoming you and your family back for another memorable stay in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station for your family stay and for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed our beautifully designed accommodations, comfortable beds, high-floor room, and especially our breakfast buffet. At the same time, we sincerely regret the disappointment and inconvenience you experienced regarding the sleeping arrangements and additional charges during your stay. We understand that you made your reservation for two adults and two children with breakfast included, and that the additional charges for your children's breakfast and the use of the sofa bed came as an unexpected surprise. We can certainly appreciate your frustration, particularly when the arrangements did not meet your family's expectations. While certain services and bedding arrangements may involve additional charges depending on the reservation conditions, we recognize how important it is for these details to be clearly communicated during the booking process. Your feedback highlights an area where greater clarity could help prevent similar misunderstandings. As a valued ALL Silver member, your continued loyalty means a great deal to us, and we regret that these circumstances affected your overall experience. Thank you once again for your honest feedback and for recognizing the positive aspects of your stay. We sincerely hope to have the opportunity to welcome you and your family back for a more comfortable and enjoyable experience in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station for your seven-night family stay and for sharing such wonderful feedback. We are truly delighted to hear that your experience was exceptional and that you appreciated our convenient location near Kyoto Station, comfortable facilities, dining options, and the hospitality provided by our team. It is particularly rewarding to know that every aspect of your stay met your expectations. Receiving perfect scores across all categories is a tremendous compliment and a wonderful encouragement to our entire team. As a valued ALL Platinum member, your continued loyalty means a great deal to us. We sincerely appreciate your generous recommendation and are especially pleased that our hotel contributed to such a memorable visit to Kyoto. Thank you once again for your kind words and support. We look forward to the pleasure of welcoming you and your family back for another exceptional stay in the future. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your wonderful review and perfect score. We are delighted to hear that you had such a memorable experience with us. It is especially pleasing to know that you appreciated our convenient location near Kyoto Station, the spacious and beautifully designed accommodation, and our breakfast offerings. Your kind feedback and excellent ratings across all aspects of your stay mean a great deal to our team. Thank you again for choosing Mercure Kyoto Station. We hope to have the pleasure of welcoming you and your family back on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for sharing your positive feedback following your stay at Mercure Kyoto Station. We are delighted to know that you enjoyed the atmosphere of the hotel and found our team pleasant and welcoming. We are also pleased that you had a comfortable overall experience with your family. Thank you as well for your comment regarding the Wi-Fi connection speed. Your feedback is appreciated and will be shared with the relevant team for review. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We are pleased that you appreciated our convenient location and found your room clean. However, we sincerely apologize for the inconsistent information provided regarding the possibility of purchasing only a coffee and croissant. We understand how frustrating it must have been to receive confirmation from reception and then be presented with different options the following morning. Clear and accurate communication between our teams is essential, and your comments will be shared with the relevant departments. We also regret that the room lighting was too dim and that the available storage space was insufficient for three guests. In addition, we appreciate your feedback regarding the difficulty of booking a three-person room configuration through the application, even when an extra bed may be available after contacting the hotel. Thank you again for bringing these matters to our attention. We hope to have another opportunity to provide you and your family with a smoother and more comfortable experience. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your perfect overall rating and thoughtful feedback. We are delighted that you had a comfortable stay with us. It is especially pleasing to know that your conversation with our French maître d’hôtel contributed positively to your experience. Your kind recognition of his friendly and knowledgeable service will be shared with him. We also understand that Japanese-style bathing facilities would have further enhanced your stay. In addition, we regret that the Wi-Fi experience did not meet your expectations, and we appreciate this important feedback. Thank you again for choosing Mercure Kyoto Station. We hope to have the pleasure of welcoming you back on a future visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We are pleased that you appreciated our convenient location, spacious and clean accommodation, shower amenities, and the attentive, professional service provided by our restaurant team. However, we sincerely apologize that the welcome and assistance you received at reception did not meet your expectations. Our team should have been more proactive in explaining the hotel’s facilities, introducing our restaurant, and offering helpful recommendations upon your arrival. We are especially concerned that you experienced insufficient assistance on both occasions when you approached the reception team. Your comments have been shared with our Front Office team as an important opportunity to improve the warmth of our welcome, the quality of our guidance, and our attentiveness to newly arriving guests. We appreciate your honest feedback and hope to have another opportunity to provide you with the welcoming and helpful experience you should expect from us. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We are pleased to know that you had a comfortable stay and appreciated our location near Kyoto Station, the comfort of the mattress, and the Nespresso machine provided in the room. We are sorry that several aspects did not fully meet your expectations, particularly the morning water temperature, the compact bathroom, and the unclear information regarding the bottled water. We also appreciate your comments regarding the restaurant selection, the timing of the afternoon refreshment voucher, laundry services, and the availability of Coke Zero Sugar. Your detailed observations have been shared with the relevant teams for internal review. Thank you again for helping us better understand the guest experience. We hope to have the opportunity to welcome you back to Mercure Kyoto Station. Warm regards, Mercure Kyoto Station

Dear guest, Thank you very much for taking the time to share your detailed feedback following your eight-day stay at Mercure Kyoto Station. We are pleased to know that you appreciated our hotel's design and the service provided by our team. We are especially grateful for your kind words regarding Jota Yoshinaka. We will be delighted to share your recognition with him. We also appreciate your valuable comments regarding the limited storage space for longer stays and the level of room cleaning. We understand that these aspects are particularly important for guests staying for an extended period, and we will share your feedback with the relevant teams as we continue to improve our guest experience. Regarding Kyoto City's accommodation tax, we understand your concern about the visibility of this information during the reservation process. We will review how the information is communicated to our guests to make the applicable charges clearer before arrival. Thank you again for your valuable feedback and for being a valued ALL – Accor Live Limitless Platinum member. We hope to have the pleasure of welcoming you back to Kyoto for an even more comfortable stay. Mercure Kyoto Station

Dear guest, Thank you very much for your wonderful and detailed review following your stay at Mercure Kyoto Station. We are delighted to hear that you enjoyed our design, comfortable rooms, and the warm and attentive service provided by our staff. It is also wonderful to know that you had a smooth experience with your ALL Accor booking and enjoyed your dining experiences, including our restaurant, breakfast, and afternoon offerings. We are especially pleased that you appreciated our sustainability initiatives. We are committed to making responsible choices while creating a comfortable and memorable experience for our guests. At the same time, we sincerely apologize for the dust you found under the sofa bed. We appreciate you bringing this to our attention and will reinforce our housekeeping checks to ensure that less visible areas are also thoroughly cleaned. Thank you again for your kind words and valuable feedback. We hope to have the pleasure of welcoming you back to Kyoto for another excellent stay. Mercure Kyoto Station

Dear guest, Thank you very much for your enthusiastic recommendation following your stay at Mercure Kyoto Station. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation, and excellent breakfast. We are especially pleased that you appreciated the kindness and helpfulness of our staff. Your wonderful feedback is a great encouragement to our entire team. We hope to have the pleasure of welcoming you back to Kyoto for another enjoyable stay. Mercure Kyoto Station

Dear guest, Thank you very much for sharing your feedback following your stay at Mercure Kyoto Station. We are delighted to hear that you enjoyed our convenient location near Kyoto Station, our comfortable rooms, varied breakfast selection, and the helpful service provided by our team members. Your kind words regarding our staff’s responsiveness are greatly appreciated. At the same time, we sincerely apologize for the discrepancy you experienced between the online description and the accommodation offer. We are pleased to know that the matter was resolved through our telephone support, and we appreciate your understanding and patience throughout the process. Your feedback is valuable to us as we continue to improve the accuracy of our information and enhance the overall guest experience. We hope to have the pleasure of welcoming you back for another enjoyable stay in Kyoto. Mercure Kyoto Station

Dear Valued Guest, Thank you for your wonderful review and for your loyalty as a Silver member. We are truly delighted to know that your stay was "almost perfect" and that Mercure Kyoto Station was such a pleasant surprise for you. Your kind words are greatly appreciated by our entire team. We also thank you for sharing your feedback regarding the breakfast selection. While we strive to offer a wide variety of dishes, including local specialties as well as options for international guests, we understand your comments regarding European-style bread and will share them with our culinary team for future consideration. We are pleased that you otherwise enjoyed our breakfast, which offers a diverse selection of dishes, including clearly labeled options for vegetarian and vegan guests. Thank you once again for your valuable feedback and continued support as a Silver member. We look forward to welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Mercure Kyoto Station

Dear Guest, Thank you for sharing your feedback following your stay at Mercure Kyoto Station. We are truly sorry to see that your experience did not meet your expectations, particularly regarding arrival, accommodation, cleanliness, our team service, and ALL member recognition. Please accept our sincere apologies for the disappointment caused. Regarding the room upgrade, our records show that an upgrade was provided during your stay. However, we sincerely regret if this was not clearly communicated or if the recognition as an ALL Platinum member did not feel sufficient. We also apologize that the welcome drink and overall loyalty experience fell below your expectations. As no detailed comments were provided, we are unable to fully understand each concern, but we take your ratings seriously and will share them with our team for review and improvement. Thank you again for your feedback. Front Office / Mercure Kyoto Station

Dear Valued Guest, Thank you for your wonderful review and for your continued loyalty as a Platinum member. We are delighted to hear that you enjoyed our convenient location near Kyoto Station, the comfort of our hotel, and our breakfast offerings. Your kind words about our welcoming and attentive team are especially appreciated, as providing genuine hospitality is one of our highest priorities. It is truly rewarding to know that our staff contributed to making your stay a pleasant one. We greatly value your loyalty and support, and we look forward to welcoming you back for another memorable stay in Kyoto. Mercure Kyoto Station

Dear valued guest, Thank you very much for staying with us at Mercure Kyoto Station and for sharing your wonderful feedback. We are delighted to hear that you enjoyed our convenient location near public transportation, as well as the spacious and comfortable room. It is also a great pleasure to know that you were fully satisfied with your arrival, cleanliness, our team, check-out experience, Wi-Fi, and sustainability efforts. Your perfect rating and kind recommendation mean a great deal to us. We sincerely appreciate your loyalty as an ALL Gold member, and we look forward to welcoming you back again on your next visit to Kyoto. Mercure Front Office Team