欢迎光临柏林亚历山大广场酒店

客户意见评级 (ALL 评级) 4.1/5 334 评论

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BERNHARD WEISS STRASSE 8, 10178 柏林, 德国

描述

酒店其他优惠

  • 地理位置优越，位于柏林市中心的亚历山大广场

  • 整个酒店均覆盖有无线网络。

  • 现代化的客房，配备环保家具

  • 开放式大堂，设有早餐区、休闲区和商务区

  • 大堂内的迷你市场全天候开放，供应本地小吃和饮料

我们的客房

酒店位置

欢迎光临柏林亚历山大广场酒店

BERNHARD WEISS STRASSE 8
10178 柏林
德国

GPS:52.523718, 13.416174

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 无限网络
  • 空调
  • 早餐
  • 100% 无烟酒店

早餐

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  334 评论

TripAdvisor 评级  4.0/5  1,442 评论

Good budget hotel

Tripadvisor 评级 5.0/5

DerHenni 经 TripAdvisor 认证的评论

Had a good experience for two nights in a single room. The room was clean, quiet and modern, had a huge TV inside and the Wifi was working well. Staff was friendly and the location with the Alexanderplatz station nearby is great to explore the city. Plenty restaurants and cafés are nearby as well.

Basic hotel

Tripadvisor 评级 3.0/5

Steve-and-Andie Couples - 经 TripAdvisor 认证的评论

Just a one night stop for us. No frills hotel close to Alexanderplatz and the railway station. Compact room and equally compact bathroom. Didn’t sleep too good due to road and tram noise at the front of the building. Doesn’t help when the windows don’t close properly!! Cold bathroom. Adequate breakfast but again no frills. Got to breakfast before the rush, some were having to wait for a table. The only lift is slow and also used by housekeeping so be prepared to wait or use the stairs. Shower gel bottle was empty when we came to use the shower, luckily a housemaids trolley was in our corridor so helped myself to a new one. As they say, you only get what you pay for and this is no exception.

Dear Steve, Thank you for taking the time to share your review. We are pleased that you found our hotel's location close to Alexanderplatz and the railway station to be convenient. Our central location is indeed one of the aspects our guests love the most, as it allows easy access to various transportation options and numerous attractions within Berlin. However, we regret to hear that several aspects of your stay did not meet your expectations. We apologize for any discomfort caused by the noise from the street and the tram, and understand that a restful night's sleep is paramount. We are also sorry to hear about the windows and will look into this matter promptly. Additionally, we aim to provide a warm and comfortable environment, so we are concerned that the bathroom did not maintain an adequate temperature for your comfort. We also understand that you experienced an inconvenience with the shower gel in your room, and we will ensure that our housekeeping team is more diligent in checking these amenities for our guests. Finally, we appreciate your patience regarding the elevator and acknowledge that waiting times can be an inconvenience, especially when the hotel is at full capacity. We hope you were able to appreciate the authenticity of our sustainably-focused hotel, with its carefully selected local food and beverages, and our commitment to social responsibility. We are continually working to enhance our guests' experience and value all feedback that helps us in this mission. We hope we will have the opportunity to see you again in the future. Best regards, Your team from greet Berlin Alexanderplatz

Good location

Tripadvisor 评级 4.0/5

Hoops87 经 TripAdvisor 认证的评论

Good location with rooms providing what you need. Shower space a bit small but othewrise it was fine. The lift is very slow and small so in a larger group you are best taking the stairs. We didn't have breakfast here but were hapoy with the stay.

Dear Guest, Thank you for reviewing your recent experience. We are delighted to hear that our location served you well, being situated right in the heart of Berlin, providing easy access to local attractions and transport links. While we are glad that the room met your needs, we regret to hear your remarks about the shower space. Our aim is to provide comfortable and functional amenities, and we apologize if we fell short in this aspect. We also understand that the speed and size of the elevator were a concern, and we appreciate you bringing this to our attention. Please rest assured that we constantly strive to maintain and improve our facilities to enhance our guests' experiences. It's pleasing to note that, aside from these points, you were happy with your stay at greet Berlin Alexanderplatz. We take great pride in our commitment to sustainability and the comfort of our guests. We hope to welcome you back. All the best. Your team from greet Berlin Alexanderplatz

Disgusting treatment by obnoxious rude female receptionist

Tripadvisor 评级 1.0/5

Ross E Friends getaway - 经 TripAdvisor 认证的评论

Rude and obnoxious female member of reception staff who threatened me with calling the police due to her not giving us all of our booked rooms. Couldn’t understand that 2 rooms were on one reservation so refused to give me a room key but has charged me for one nights stay when we didn’t even have a room key! Then gave our group a single room which they joked and called the ‘urinal room’ due to the smell of urine instead of the superior twin room that was booked back in December 2023! Honestly worst hotel I have ever stayed in! Plenty of much better hotels in the area with much friendlier staff!

Dear Ross, Thank you for taking the time to review your stay. We are truly sorry to hear about the challenges you faced during your check-in process and the discomfort you experienced in the room allocated to your group. Our aim is to provide a welcoming environment and efficient service, and it appears we fell short in this instance. While we do have a variety of room types, as outlined in the context, it seems there was a misunderstanding regarding your reservations. We take such matters seriously and are looking into the situation to ensure our guest service is consistent and accommodating. Luckily, upon check-out, we were able to talk about what happened. At the end of the day you had booked and used 4 rooms, even if one of them was only for 1 night. We have responded to you with a generous refund and we hope that we were able to smooth things out a bit. Kind regards, Your team from greet Berlin Alexanderplatz

very good ..could do even better

Tripadvisor 评级 4.0/5

Simomisb 经 TripAdvisor 认证的评论

very clean rooms and bathroom. courtesi kettle is only inside some rooms...should be in every room. coffe and tea bags were not replaced.... beds are confortable sofa is not if those few things are improved it will be an excellent hotel near underground and train from airport

Dear Guest, Thank you for taking the time to share your review. We are pleased that we were able to meet your expectations with our high standards and strategic location. However, our guests' opinions are very useful as they help us to identify areas in which we can improve; please know that we have noted your feedback. We look forward to welcoming you back for another stay in the future. Best wishes, Your team from greet Berlin Alexanderplatz

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其他网络用户评价我们的酒店

  • 750 评论 9.3/10 位置
  • 808 评论 5.3/10 房间
  • 566 评论 8.3/10 服务
  • 21 评论 5.8/10 上网
  • 420 评论 8.3/10 早餐
  • 317 评论 6.8/10 清洁度
  • 170 评论 5.3/10 性价比
  • 146 评论 2.4/10 设施

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。