欢迎光临柏林亚历山大广场酒店

客户意见评级 (ALL 评级) 4.1/5 424 评论

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BERNHARD WEISS STRASSE 8, 10178 柏林, 德国

描述

酒店其他优惠

  • 地理位置优越，位于柏林市中心的亚历山大广场

  • 整个酒店均覆盖有无线网络。

  • 现代化的客房，配备环保家具

  • 开放式大堂，设有早餐区、休闲区和商务区

  • 大堂内的迷你市场全天候开放，供应本地小吃和饮料

我们的客房

酒店位置

欢迎光临柏林亚历山大广场酒店

BERNHARD WEISS STRASSE 8
10178 柏林
德国

GPS:52.523718, 13.416174

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 无限网络
  • 空调
  • 早餐
  • 100% 无烟酒店

早餐

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  424 评论

TripAdvisor 评级  4.0/5  1,436 评论

Disgusting treatment by obnoxious rude female receptionist

Tripadvisor 评级 1.0/5

Ross E Friends getaway - 经 TripAdvisor 认证的评论

Rude and obnoxious female member of reception staff who threatened me with calling the police due to her not giving us all of our booked rooms. Couldn’t understand that 2 rooms were on one reservation so refused to give me a room key but has charged me for one nights stay when we didn’t even have a room key! Then gave our group a single room which they joked and called the ‘urinal room’ due to the smell of urine instead of the superior twin room that was booked back in December 2023! Honestly worst hotel I have ever stayed in! Plenty of much better hotels in the area with much friendlier staff!

Dear Ross, Thank you for taking the time to review your stay. We are truly sorry to hear about the challenges you faced during your check-in process and the discomfort you experienced in the room allocated to your group. Our aim is to provide a welcoming environment and efficient service, and it appears we fell short in this instance. While we do have a variety of room types, as outlined in the context, it seems there was a misunderstanding regarding your reservations. We take such matters seriously and are looking into the situation to ensure our guest service is consistent and accommodating. Luckily, upon check-out, we were able to talk about what happened. At the end of the day you had booked and used 4 rooms, even if one of them was only for 1 night. We have responded to you with a generous refund and we hope that we were able to smooth things out a bit. Kind regards, Your team from greet Berlin Alexanderplatz

very good ..could do even better

Tripadvisor 评级 4.0/5

Simomisb 经 TripAdvisor 认证的评论

very clean rooms and bathroom. courtesi kettle is only inside some rooms...should be in every room. coffe and tea bags were not replaced.... beds are confortable sofa is not if those few things are improved it will be an excellent hotel near underground and train from airport

Dear Guest, Thank you for taking the time to share your review. We are pleased that we were able to meet your expectations with our high standards and strategic location. However, our guests' opinions are very useful as they help us to identify areas in which we can improve; please know that we have noted your feedback. We look forward to welcoming you back for another stay in the future. Best wishes, Your team from greet Berlin Alexanderplatz

Poor experience

Tripadvisor 评级 2.0/5

dortea287 经 TripAdvisor 认证的评论

The hotel was not worth the cost. The room was poor and not clean. The bathroom smelled of the sewer and it was smelling in the room too. The aircon did not work and the noise fra the street was so loud you could not open the windows. All together it was a very poor experience and we will definitely not Come back again. Choose another hotel.

Dear Dortea, Thank you for taking the time to share your feedback, We appreciate that you chose to stay with us, however, we are truly sorry to hear about the issues you encountered during your stay. Cleanliness is of utmost importance to us, and we apologize for any shortcomings in this regard. We will address your concerns with our housekeeping team to ensure improvements are made. Regarding the noise from the street, our hotel does feature double-glazed windows to minimize noise, but we understand that it may not have been sufficient in your case. As for the air conditioning, we do provide extra fans at reception upon request to ensure our guests' comfort. We apologize for any inconvenience this may have caused. We hope to have the opportunity of welcoming you for a more memorable stay in future. Kind regards, Your team from greet Berlin Alexanderplatz

Very recommended hotel for weekdays but not weekends

Tripadvisor 评级 3.0/5

DanaA342 商务住宿 - 经 TripAdvisor 认证的评论

The hotel is well maintained with very nice staff and a very good breakfast. The pricing is also very reasonable and the location is perfect for shopping and transportation in and out of the city. The only problem (and the reason I didn’t give it 5 stars) is the fact that there is a club just across the street from the hotel, and during weekend nights there is super loud music playing that is well heard even with closed windows on the rooms facing the front. If you can get a back room there’s no problem, but if you plan to stay on Thursday-Sunday and are in a front facing room I wouldn’t recommend if you care about sleeping…

Be Careful

Tripadvisor 评级 3.0/5

ljgordon Couples - 经 TripAdvisor 认证的评论

Pros and Cons but the safety issue was my biggest concern. We stayed here for 4 nights and liked the location a lot for the price. Near food, transportation and anything you can want. Even a nearby laundromat was good. The staff at the desk was nice and helpful every time I stopped. The breakfast looked fine, but we didn’t pay extra for it. The bed was comfortable. The Cons: I love there is no carpet, carpets are nasty. But the floor was dirty enough we had to put a towel down to wipe our feet before getting into bed. It was cool out so we needed the window open. One window was set to not open. The 3rd night there the other huge window began to fall out of the frame. DH had to hold it in place and prop it with a towel. We didn’t want to tell the desk because we figured they would lock it closed and it was too stuffy for that. I am grateful I noticed, were it to fall it would have been awful! The window is about 5’X6’ and very heavy. The other HUGE safety issue is the shower. It is a small, about 3’X3’. The supply knob is in the center and moves up/down/hot/cold very easily. Both of us accidentally hit it and would have scorched ourselves if we weren’t quick. I would be very leery about a child taking a shower in there. It was very slippery with no mat.

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其他网络用户评价我们的酒店

  • 664 评论 9.3/10 位置
  • 753 评论 5.7/10 房间
  • 548 评论 8.4/10 服务
  • 19 评论 6.8/10 上网
  • 385 评论 8.2/10 早餐
  • 300 评论 7.8/10 清洁度
  • 143 评论 3.5/10 设施

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