Novotel Sydney City Centre 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 3.8/5 1.742 beoordelingen

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Omschrijving

Extras van het hotel

  • Located in the heart of Sydney CBD close to Wynyard station and iconic Sydney attractions

  • Features 24 hour reception and onsite parking

  • 283 comfortable rooms with new beds

  • Newly renovated and rebranded

Onze accommodaties

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Hotel locatie

Novotel Sydney City Centre

7 to 9 York Street
2000 SYDNEY
Australië

Gps:-33.86481857299805, 151.20530700683594

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Rolstoeltoegankelijk
  • Wifi
  • Airconditioning
  • Ontbijt
  • 100% niet-roken accommodatie
  • Roomservice

BIRDIE BAR & BRASSERIE

Experience the culinary tapestry at Birdie inspired by the curious & colourful Australian little bird, named Lori, where traditional and modern seamlessly intertwine in our British inspired menu, with local Australian flavours.

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Meer informatie

ALL beoordeling  3.8/5  1.742 beoordelingen

TripAdvisor score  2.5/5  13 beoordelingen

OK for leisure, look elsewhere for business or longer stays

Tripadvisor-waardering 3.0/5

Gerry_W_Reisenberger Zaken - Gecertificeerde beoordeling door TripAdvisor

Decent and consistent experience in line with my other Novotel stays. What works against this hotel is the building it’s in. A very cramped building, with small hallways, low ceilings and small windows. This gives the entire hotel a bit of a claustrophobic and dark feeling, while the rooms actually are nicely done up. The room is nice, comfortable bed, and everything was clean and stylish. For a longer stay the cupboard could be a bit larger especially if are with 2 people (I was travelling solo so it was fine). I must admit that they dropped the ball a bit on the bathroom design. The sink area is a bit small and with a slightly different layout, they could have made better use of overall floor space. Noise levels in the hotel are considerable, both from other rooms as well as from outside. I had a room on the 14th floor and street noise was clearly audible, as one other review also highlights. It’s no surprise as the windows seem to be the original ones from the 1970’ies with just some flimsy second layer of glazing having been applied. Hotel management should have bitten the bullet during the renovation and put in proper double glazing, the cold could be felt through the glass. Rooms do not come with a desk or a desk chair, only with some weird slidable table that doubles as a makeshift desk, which you have to use while sitting on the couch. This makes anything more than just a few emails a tedious exercise. What really needs to be sorted out though is the WiFi: on the Novotel hotel page it boasts “fast WiFi”. Not only was the speed excruciatingly slow, it was often impossible to connect at all (on multiple devices) or it just dropped the connection completely despite signal strength showing full bars. In light of the above I would not recommend this hotel for business travellers. What I also don’t understand is staff knocking on my door despite the “Do not disturb” sign. When I pointed out the sign, I got a “sorry”. I had a late checkout which I had arranged the night before but apparently this was not conveyed to housekeeping, so again the procedures and training as mentioned in other reviews come into play. I wonder if Kim Stredder will come with her boilerplate reply that “we appreciate your feedback” as per the other reviews or that anything will actually be done. It seems reviews are consistently average or poor, and it’s raked 183 out of 191 hotels in Sydney - something I would be extremely worried about as a General Manager! Location is very convenient, only 2 minutes walk to the Wynyard train station which takes you to the airport and therefore I would consider this hotel again, but only for leisure or if business for 1 night only.

Dear Gerry, thank you for your feedback on your recent stay, I appreciate your comments on improvement. Please note all windows have been double glazed at the hotel and most guests are satisfied with the rooms outside noise level, I am sorry if it did not meet your needs. The desk is part of the design of the room, we have deliberately gone and created more space in the room. Regarding the Wifi, we are aware of its patchiness and are working as fast as possible to have this issue rectified. I will follow up with the team why they have entered your room on do not disturb as this is not common practice. Gerry I am sorry if we did not meet your expectations on your recent stay, but we do hope to serve you better next time. Kind regards, Kim S General Manager

Great location

Tripadvisor-waardering 2.0/5

portas1971 Stellen - Gecertificeerde beoordeling door TripAdvisor

Location is one of the only attractions of this hotel. From the time we arrived, the front staff were underwhelming and inattentive. (Exactly as other reviews suggested) It was like extracting teeth trying to get information about our stay at the hotel. As a guest, one should not have to ask basic questions regarding the hotel amenities and conditions. Breakfast was well below average. Very small ‘array’ of food on offer. Taxi pickup/drop off is not ideal. Only safe pickup place is across a busy 4 lane road. Weird fact: A sign placed in the bathroom states you must shower with bathroom door closed or you may incur a $2000 fine if fire brigade is called due to steam build up. Solution - Why not provide a bloody fan on your bathrooms!!!! This should not be listed as a preferred Qantas hotel.

Dear Portas1971, Thank you for your feedback on your recent stay. I am really sorry to hear you did not enjoy your time with us, please allow me to express my sincere apologies. I appreciate your feedback regarding the team, most of our guests enjoy the customer service provided and I will follow up accordingly. Regarding the location for taxi pick up/drop off unfortunately, we are just off the offramp of the harbor bridge and have no influence on a stopping zone in front of the hotel. I am really sorry we did not deliver this time, but it is our hope to serve you better next time. Kindest regards, Kim S General Manager

Service Client inexistant

Tripadvisor-waardering 1.0/5

Mylene V Gecertificeerde beoordeling door TripAdvisor

Je n'ai pas pu séjourner à l'hotel car mon vol a été annulé à cause des terribles émeutes en Nouvelle Calédonie, l'hotel m'a facturé l'intégralité de ma reservation soit 1200 euros, ils refusent tout remboursement, ne répondent à aucun mail... service client inexistant.

Ottima posizione

Tripadvisor-waardering 3.0/5

fabiom367 Stellen - Gecertificeerde beoordeling door TripAdvisor

Hotel si trova in un ottima posizione, vicino a tutto e con fermate treni e metro vicini. Reception eccellente, peccato x le stanze molto molto polverose. Disgustoso vedere i piatti lasciati nei corridoi per intere giornate. Okay per 3/4 notti

Dear fabiom367 thank you for your review of your recent stay. We appreciate the feedback and hope to welcome you back again soon. Kind regards Kim S General Manager

Triste expérience

Tripadvisor-waardering 1.0/5

Laurence E Gecertificeerde beoordeling door TripAdvisor

J ai été très déçu ayant du quitter l hôtel un jour plus tôt que prévu de payer y compris le jour ou j étais parti . Le personnel de l accueil n était absolument pas à l écoute de son client et enfin le petit déjeuner dans un bar à 100 m était indigent

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 1.350 beoordelingen 9.4/10 Locatie
  • 1.786 beoordelingen 5.9/10 Kamer
  • 1.318 beoordelingen 7/10 Service
  • 40 beoordelingen 2.4/10 Wifi
  • 920 beoordelingen 4.6/10 Comfort
  • 721 beoordelingen 5.2/10 Netheid
  • 489 beoordelingen 2.8/10 Voorzieningen
  • 327 beoordelingen 4.2/10 Eten

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