Mercure Brisbane Garden City 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 3.7/5 803 opiniones

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Mercure Brisbane Garden City - Image 1
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18 MacGregor Street, 4122 UPPER MOUNT GRAVATT, Australia

Descripción

Extras del hotel

  • Zonas comunes recién renovadas y sistemas de aire acondicionado en todas las habitaciones

  • Espacio para reuniones y eventos, WIFI gratuito y aparcamiento disponibles

  • Excelente servicio, recepción 24 horas, lavandería común y ambiente relajante

  • Todas las habitaciones cuentan con cocina americana con microondas y mininevera

  • A 15 min: centro financiero de Brisbane; 2 min: Westfield Garden City; 30 min: Costa Dorada

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Localización del hotel

Mercure Brisbane Garden City

18 MacGregor Street
4122 UPPER MOUNT GRAVATT
Australia

GPS:-27.56515, 153.08693

Teléfono
Fax 000000

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Aparcamiento
  • Mascotas no permitidas
  • Restaurante
  • Accesible para silla de ruedas
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

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Más información

Clasificación de ALL  3.7/5  803 opiniones

Valoración de TripAdvisor  3.0/5  13 opiniones

Poorly managed. Reserve your breakfast at time of booking hotel online cos you’ll get stung otherwise.

Nota de Tripadvisor 2.0/5

557casperr Valoración certificada de TripAdvisor

Room had two single beds pushed together to one wall of the room, so had only one bedside table on the free side, and one power point only on the wall side. One above-bed light did not work. Climate system panel was difficult to work out: had trouble switching the air con off. No toilet brush in bathroom. We arrived in the evening and Self-checkin was not working correctly: the option to add breakfast at a discounted rate refused to work on the checkin screen; reception staff said he ‘will fix it’. In the morning the AM reception guy didn’t believe us that the PM guy ‘fixed it’ as there were no notes attached to our room number, so he refused to charge us the discounted rate. We met the PM guy later on that day and told him the issue and he said he will ‘fix the error’ so we would get charged the discount rate for next morning breakfast. So the next morning we got charged the full rate, not the discounted rate because the AM guy had no notification of the issue. Poorly managed hotel with no communication between staff levels. Do not recommend staying here.

Dear 557casperr, Thank you for your feedback and thank you for bringing this to our attention. It seems there was confusion in communication regarding the discounted breakfast offer during your check-in process. We will work on ensuring our team provides clear and accurate information to avoid situations like this in the future. Your feedback about the room layout and other issues is also very important, and we are taking it seriously to improve our guest experience. We truly appreciate your comments and hope we can provide a much better stay next time. Thank you again for sharing your experience. Sincerely, Calen Romaniuk General Manager

Ticked the boxes

Nota de Tripadvisor 4.0/5

Adam V Valoración certificada de TripAdvisor

Stayed twice in 10 days for 2 nights each and found the rooms, service and food pretty good. Hotel was full for both stays but it wasn't crowded and there was minimal waits for lift service. Only 3 stories high (I stayed on 3rd). Room was simple and functional, air con a tad noisy so I turned it off at night. Bed was just right for me - decent sleeps. Bathroom clean and the shower had amazing water pressure for a great shower. I didn't do the buffet breakfast (a little high at $26) but grabbed a bacon, cheese and egg role and coffee from reception for $10. Happy Hour is 4 - 6 where a selection of wine and beer are $7 each - not bad. There is about 10 - 15 dishes that can be ordered 24/7 for lunch or dinner by QR code and eaten in the restaurant or your room. No complaints, standard hotel food. Sparkling water free, on tap and available all day. The hotel is a "car hotel" - not much other way to get there. Westfield is next door - but getting there is slightly complicated on foot. Lots of sports, school groups and tradies. Staff were very nice and accommodating . Would stay again.

Good suburban hotel for

Nota de Tripadvisor 4.0/5

Richard P De negocios - Valoración certificada de TripAdvisor

Good location - nearby to the office. Easy auto / self service checkin. Friendly staff. Good size rooms - not much change since the Travelodge days. Although appears to be improving some aspects (new A/C in guest rooms, fresh coat of paint, new carpets). Upgraded F&B outlets - they look good. Breakfast only during my stay - take away coffee not even an option (machine broken??) and nothing else convenient nearby

Avoid room 301

Nota de Tripadvisor 2.0/5

Geoff L Valoración certificada de TripAdvisor

If you are given room 301 ask for a change before leaving reception. The fridge is not working at all. They have placed a wet towel on the lower level of the fridge. The aircon also does not cool the room. When the sun goes down open the windows. There are stains on the curtain and one of the couch cushions. Not up to the usual Mercure standards I have previously stayed at

Beyond the foyer is a dirty and run down place.

Nota de Tripadvisor 2.0/5

R7966QLrachelh Valoración certificada de TripAdvisor

Terrible! Cheap, not enough staff and they never answered the phone. When staff were available they were friendly and provide good customer service. Room service probably would not have come if I didn’t go down and get it after an hour and a half. My first room (which I got changed) was filthy, bed sheets had not been changed and smelled like cologne, the carpet had crumbs and rotten tomato seeds in it, the sofa had suspicious stains, the shower had mould, broken tiles near the toilet, broken glass near the toilet, and the tiles were not mopped or clean. The new room appeared better until I went for a shower and realised it had not been cleaned and there was still a dirty shower cap in there as well as a hair tye on the shampoo. The sofa was not much better. There is no fresh drinking water offered. In a good location and close to everything. I won’t be recommending this place to anyone at all.

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 390 opiniones 9.6/10 Ubicación
  • 789 opiniones 5.1/10 Habitación
  • 592 opiniones 7.1/10 Servicio
  • 20 opiniones 6.7/10 Internet
  • 404 opiniones 4.4/10 Limpieza
  • 173 opiniones 5.6/10 Desayuno
  • 159 opiniones 6.3/10 Relación Calidad/Precio
  • 158 opiniones 2.8/10 Comida

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Nuestros establecimientos cercanos

Todos nuestros hoteles en Upper Mount Gravatt

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.