Mercure Sydney Bankstown 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 803

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Opis

O hotelu

  • Access to all Sports Club restaurants, bars, gym, meeting rooms, theatre and kids playground

  • Convenient Access to Sydney Olympic Park Stadium and Entertainment venues

  • All rooms are fitted with air conditioners, kitchenettes and Chromecast TVs

  • Free and secure undercover parking

  • The hotel requires a valid ID to be presented upon check-in (rules by Bankstown Sports Club).

Nasze pokoje

Lokalizacja hotelu

Mercure Sydney Bankstown

8 Greenfield Parade, Entry from 6 Mona Street
2200 BANKSTOWN
Australia

Pozycja GPS:-33.917301, 151.035843

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Całkowity zakaz palenia na terenie całego obiektu

Śniadanie

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 803

Ocena TripAdvisor  3.5/5  Liczba opinii: 17

Stranger things

Ocena na stronie TripAdvisor 2.0/5

graydon g Opinia zatwierdzona w TripAdvisor

Could had been better seem very strange to have to gambling and always have to show a pass everytime you got off work and wanted to sleep cleaning could have been better with seen dusted. Only one working elevator so if your in a rush be prepared to wait. Great location to attend work on time

Dear graydong2020, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations and that you encountered some issues during your stay. We apologise for any inconvenience caused by the need to show a pass every time you returned to the hotel. Your feedback is valuable, and we will review the security procedures to ensure they are within the Clubs NSW Legislation while also being guest-friendly. Additionally, we regret that you found cleanliness to be lacking, and we will address this with our housekeeping team to ensure all areas are thoroughly cleaned and dusted. Regarding the elevator situation, we understand how frustrating it can be to wait, especially when in a rush. We will work to address any maintenance issues promptly to ensure smooth operation of our facilities. We're glad to hear that our location was convenient for attending work on time, but we regret that other aspects of your stay fell short. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Warm Regards, Jack H

Great stay

Ocena na stronie TripAdvisor 5.0/5

PeterG873 Couples - Opinia zatwierdzona w TripAdvisor

We’ve tried every hotel in south western Sydney and we keep coming back here (over 20 times). Rooms are fine and quiet. The staff are very pleasant. Sasha and Kevin do a great job with their team. Plenty of free parking downstairs. Situated as part of Bankstown Sports Club so there are plenty of good quality restaurants downstairs. Wifi and chrome cast is patchy but aircon is good and everything is clean. Recognition for Accor members is good. Welcome drink is water. Sometimes we get chocolates and we always get upgraded (thanks guys). See you next week.

Dear PeterG873, Thank you for choosing to stay with us, your loyalty and for taking the time to share your wonderful feedback. We're thrilled to hear that you've had a great stay with us over 20 times! It's fantastic to know that you find our rooms comfortable and quiet, and we appreciate your kind words about our staff, especially Sasha, Kevin, and the team. We're delighted that you enjoy the convenience of our location within Bankstown Sports Club and the variety of quality restaurants. We apologise for any inconvenience with the wifi and Chromecast and appreciate your understanding. Your loyalty as Accor members is highly valued, and we're glad to hear you've experienced the benefits. We look forward to welcoming you back for another enjoyable stay next week and appreciate your ongoing support. Best regards, Jack Hamilton Mercure Sydney Bankstown

A great hotel, well located with easy access to Bankstown and trains to Sydney.

Ocena na stronie TripAdvisor 5.0/5

Caml2f Rodziny - Opinia zatwierdzona w TripAdvisor

We stayed here with the family when we had the Lebanese Film Festival in Bankstown. It was a great stay. Staff were very helpful and the location made it very easy. The rooms were clean, and the hotel takes you straight into the Bankstown Sports Club which has all the amenities you need - cafe, restaurants, gym etc. Highly recommend for anyone staying in Sydney.

Dear Caml2f, Thank you so much for taking the time to share your positive experience at our hotel! We are delighted to hear that you had a great stay with your family during the Lebanese Film Festival in Bankstown. It is an amazing initiative in our area, that we are all proud of in our area, as well as being an even prouder sponsor of! We appreciate your kind words about our staff and are thrilled that their helpfulness contributed to your enjoyable stay. Our prime location with easy access to Bankstown and the convenience of nearby train stations is indeed one of our key highlights. It's fantastic to know that you found the rooms clean and that the integration with the Bankstown Sports Club added value to your experience. We're glad you could take advantage of the club's amenities, including the cafe, restaurants, and gym. Your recommendation means a lot to us, and we hope to welcome you back for any future stays in Sydney. If there's anything specific you'd like to share about your time with us or if there are ways we can enhance your next visit, please don't hesitate to let us know. Once again, thank you for choosing to stay with us and for sharing your positive feedback! Best Regards, Jack Hamilton General Manager

Steer clear from here even when near

Ocena na stronie TripAdvisor 1.0/5

simono329 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Steer clear from here. So the hotel has been recently renovated and appears on all levels to be 4 stars, lotsa recent work and rooms are tiny but comfortable. Yep looked like 4 stars. However that’s where it stopped. This is when people and leadership matter the most running a service business. Sometimes that doesn’t intersect with reality. The service this week A) hassling me on the phone when you know and have been advised twice that I have an emergency family issue I’m dealing with. (Yeah also disappointed to lose an extra day for 1 hour late checkout time that you’ll get revenue for as it’s fully booked! ) I actually got that last part - you need to make money to survive - but have some heart people! B) under voyager plus membership I am entitled to an alc drink on arrival. This was refused. WTF? C) Bankstown services club forcing checkin to go to lift despite being checked in for the week by hotel Seriously people learn a little bit of EI !!!!

Dear Simono329, Thank you for taking the time to share your feedback with us. We appreciate your insights into your recent stay at Mercure Sydney Bankstown. We're glad to hear that you found our recently renovated rooms to be comfortable and in good condition. However, we're truly sorry to hear about your overall experience and the inconveniences you faced. We understand the importance of empathy and sensitivity in such situations, and it seems like we fell short in providing the understanding and support you needed during a challenging time. We sincerely apologise for any additional stress caused. We apologise for the misunderstanding with your Voyager Plus membership benefits on check in. Do to not having food and beverage within the hotel that is one of the soft benefits we are not able to provide currently unfortunately. We are working with the Bankstown Sports Club to hopefully in the short term future be able to provide this benefit to our loyal members. So we are able to provide an experience that does meet the standards we aim to provide, and we appreciate your patience and understanding. We are committed to improving our service and ensuring that all guests have a more enjoyable and stress-free stay. We truly value your feedback, and it will help us enhance our services for future guests. We hope you consider giving us another opportunity in the future to provide you with a better experience. If you do decide to return, please don't hesitate to reach out to our team directly to discuss your needs and expectations. Warm regards, Mercure Sydney Bankstown

Construction site

Ocena na stronie TripAdvisor 3.0/5

I3135MJjamesh Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Won't be staying at Mercure again. Cannot believe you have to go thru the sportsclub to get to the elevators to go to your room. Nothing more annoying than having security checking your entry to get to the elevators!! shame as the location is good close to shops and transport and access to motorway is easy. Overall the rooms were relatively clean and bed was comfortable. No FOxtel or similar just free to air.

Dear I3135MJjamesh, Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent stay with us did not meet your expectations. We understand your concerns about the access through the sports club to reach the elevators, and we apologise for any inconvenience this may have caused. We'll take your feedback into consideration as we continually work to improve our guest experience with the Bankstown Sports Club. We appreciate your positive comments about our location, cleanliness, and the comfort of our beds. Your feedback is valuable to us, and we'll use it to make necessary improvements. If you decide to give us another chance in the future, we hope to provide you with a more enjoyable stay. Kind Regards, Mercure Sydney Bankstown

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