Opis
O hotelu
-
Modern, refreshed rooms catering to single, couples, families & groups
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Just 5 minutes from Liverpool's shopping, dining & entertainment areas
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Private outdoor car parking available on-site at the hotel
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Fast, free & unlimited WiFi available throughout the hotel
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Easy access to Western Sydney and surrounds by car or public transport
Nasze pokoje
Strona z
Pokój
Standard Room with 1 Queen Bed
- 2 os. maks.
- Pościel 1 x Łóżko queen-size
Pokój
Standard Room with 1 King Bed
- 2 os. maks.
- Pościel 1 x Łóżko king-size
Pokój
Standard Room with 1 Queen Bed & 1 Single
- 3 os. maks.
- Pościel 1 x Łóżko queen-size oraz 1 x Pojedyncze łóżko
Lokalizacja hotelu
ibis budget Casula Liverpool
437 Hume Highway, Corner of Grove Street
2170 CASULA
Australia
Pozycja GPS:-33.938878655848264, 150.9125090981253
Dojazd i transport
Strona z
LIVERPOOL RAILWAY
Railway station
Dostęp: 2.2 km / 1.37 mi 5 min drive
Usługi hotelowe
Zameldowanie od: - Wymeldowanie do:
- Parking
- Dostęp dla osób na wózkach inwalidzkich
- Wi-Fi
- Klimatyzacja
- Śniadanie
- Całkowity zakaz palenia na terenie całego obiektu
Śniadanie
Zdjęcie nieumowne
Opinie naszych gości
Opinie naszych gości
100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu
Dowiedz się więcejA NIGHT IN THE MOTEL FROM HELL
Ocena na stronie TripAdvisor 1.0/5
Culture65842644214 Opinia zatwierdzona w TripAdvisor
So rude they made me cry!
Ocena na stronie TripAdvisor 1.0/5
Kristen B Opinia zatwierdzona w TripAdvisor
Hi Kristen, Thank you for taking the time to share your feedback. I am deeply sorry to hear about your experience and the distress it caused you during your stay with us. Our goal is to provide a welcoming and comfortable environment for all our guests, and it is clear that we fell short in this instance. We take such feedback very seriously, and I want to assure you that we are investigating the issues you mentioned. The behavior you described does not reflect the standards we strive to uphold. Please note that while we acknowledge your concerns, there are certain aspects of your feedback that we are actively reviewing to ensure a fair and accurate understanding. Our team is committed to addressing any lapses in service and making the necessary improvements. Regarding the specific incident with our staff member, I would like to personally apologize for any distress caused. We are taking steps to address this internally to prevent similar situations in the future. Additionally, we are reviewing our housekeeping protocols to ensure all rooms are serviced to our high standards. I would appreciate the opportunity to discuss this matter further and ensure we resolve your concerns. Please contact me directly. Your feedback is invaluable in helping us improve our services. Once again, I apologize for the negative experience you had and hope to have the opportunity to welcome you back in the future to provide a much-improved stay Regards, Mehboob Ali General Manager
Fine if you are happy to take bed bugs home with you!
Ocena na stronie TripAdvisor 1.0/5
Karen M Opinia zatwierdzona w TripAdvisor
Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Casula. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mehboob Ali General Manager
Dirty room
Ocena na stronie TripAdvisor 1.0/5
jamell02 Opinia zatwierdzona w TripAdvisor
Hi Jamell, We're sorry to hear about your experience. Our team is here to assist, and we encourage guests to communicate any concerns directly at the reception. We're committed to ensuring your satisfaction and would appreciate the opportunity to address your specific concerns Regards, Mehboob Ali General Manager
better customer service and management need training
Ocena na stronie TripAdvisor 2.0/5
Arnie M Opinia zatwierdzona w TripAdvisor
Hi Arniem, Apologies for any unprofessional vibes from our staff. That's not our jam. I'm taking this seriously and having a chat with the team. We're committed to better vibes next time. Thanks for your honesty. Regards, Mehboob Ali General Manager
Partner: TripAdvisor
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