Mercure Sydney Bankstown 4 stelle

Giudizio clienti (Valutazione ALL) 4.3/5 1.165 recensioni

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8 Greenfield Parade, Entry from 6 Mona Street, 2200 BANKSTOWN, Australia

Descrizione

I plus dell'hotel

  • Accesso a ristoranti, bar, palestra, sale riunioni, teatro e area giochi dello Sports Club

  • Comodo accesso al Sydney Olympic Park Stadium e a vari luoghi d'intrattenimento

  • Tutte le camere sono dotate di aria condizionata, cucinotto e TV con Chromecast

  • Parcheggio coperto gratuito e custodito

  • L'hotel richiede un documento d'identità valido al check-in (regole Bankstown Sports Club).

Le nostre sistemazioni

Posizione dell'hotel

Mercure Sydney Bankstown

8 Greenfield Parade, Entry from 6 Mona Street
2200 BANKSTOWN
Australia

Coordinate GPS:-33.92013, 151.03275

Telefono
Fax 000000

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Animali non ammessi
  • Accessibile con sedia a rotelle
  • Wifi
  • Aria condizionata
  • Colazione
  • Proprietà 100% non fumatori

Colazione

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.3/5  1.165 recensioni

Giudizio TripAdvisor  3.5/5  20 recensioni

Enter at your own risk !!!

Punteggio Tripadvisor 1.0/5

AaliyahElOzone In famiglia - Recensione certificata TripAdvisor

I’d rather try crossing the border than stay here. Absolutely filthy each and every stay. Never again. Blood stains, urine stands, semen stains on bedding, Lysol clippings under couch cushions and bugs in their beds,dust everywhere, but don’t complain as they will ask you to find alternative accommodation. Absolutely filthy Strip your beds and pillows This ‘establishment’ is a health and hygiene risk.

Thanks for sharing your feedback and it's disappointing to hear about your experience and that each experience you have with us doesn't improve. I'll look into the issues you mentioned and make sure they get sorted out with our Housekeeping team. I appreciate your honesty.

Excellent Reception and Reservations Team. Thank You.

Punteggio Tripadvisor 5.0/5

TravellerMatt69 Da solo - Recensione certificata TripAdvisor

Excellent hospitality, from start to finish. Thanks, in particular, to Sacha and Youi for the warm and caring welcome. Likewise to Nam and Kevin for the service at checkout. The room was clean, comfortable and quiet, being on Floor 10. I do understand how guests may feel needing to log into the Sports Club for access to the hotel lift. For me, as a member of the Sports Club, was not as out-of-the-way. Congratulations to the hotel staff for such a warm stay.

Under Par experience

Punteggio Tripadvisor 3.0/5

Hayley P Recensione certificata TripAdvisor

Such a disappointment. The hotel rooms are run down, the water pressure in the grotty shower was basically like someone was drooling on me. Very small cupboard space and no room service for food or drinks. The views are rather lovely and it’s only saving grace was the friendly and very helpful reception staff and the fact it’s in the Bankstown Sports Club which offers an escape.

Dear 527hayleyp, I'm truly sorry to hear about your disappointing experience during your recent stay with us. Providing comfortable accommodations and excellent service are top priorities for us, and it's disheartening to learn that we fell short of meeting your expectations. I apologise for the issues you encountered with the condition of the room, water pressure, and lack of room service. Your feedback is invaluable, and I assure you that we will address these concerns internally to ensure that necessary improvements are made to enhance the quality of our accommodations and services. I'm glad to hear that you found our reception staff friendly and helpful, and that you enjoyed the views and the amenities offered by Bankstown Sports Club. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to better serve you in the future. Kind regards, Jack H Mercure Sydney Bankstown

Stranger things

Punteggio Tripadvisor 2.0/5

graydon g Recensione certificata TripAdvisor

Could had been better seem very strange to have to gambling and always have to show a pass everytime you got off work and wanted to sleep cleaning could have been better with seen dusted. Only one working elevator so if your in a rush be prepared to wait. Great location to attend work on time

Dear graydong2020, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations and that you encountered some issues during your stay. We apologise for any inconvenience caused by the need to show a pass every time you returned to the hotel. Your feedback is valuable, and we will review the security procedures to ensure they are within the Clubs NSW Legislation while also being guest-friendly. Additionally, we regret that you found cleanliness to be lacking, and we will address this with our housekeeping team to ensure all areas are thoroughly cleaned and dusted. Regarding the elevator situation, we understand how frustrating it can be to wait, especially when in a rush. We will work to address any maintenance issues promptly to ensure smooth operation of our facilities. We're glad to hear that our location was convenient for attending work on time, but we regret that other aspects of your stay fell short. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Warm Regards, Jack H

Austrália

Punteggio Tripadvisor 3.0/5

Valerio_Allora Recensione certificata TripAdvisor

Um hotel confortável mas precisando de atualização e manutenção. Café da manhã deve ser feito em um café dentro do complexo que se encontra. A recepção está em reforma o que gera desconforto no momento. Serviço bom. Quarto limpo e banheiro também com todos os produtos necessários.

Dear Valerio_Allora, Thank you for sharing your thoughts with us, and we appreciate your feedback. We're glad to hear that you found our hotel comfortable and our service good. We understand that our hotel is currently undergoing some renovations, and we apologise for any inconvenience this may have caused during your stay. Your comments about the breakfast arrangements are duly noted, and we will take them into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back in the future, and we will strive to ensure a more enjoyable and updated experience for you. Best regards, Mercure Sydney Bankstown

In collaborazione con TripAdvisor

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