Mercure Perth On Hay 4 Sterne

Note Kundenmeinungen (Bewertung ALL) 3.6/5 1.444 Bewertungen

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Mercure Perth On Hay - Image 1
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417 Hay Street, 6000 PERTH, Australien

Beschreibung

Hotel-Extras

  • Ideal central location with Perth's major sites on your doorstep

  • Buzzing outdoor terrace for cocktails and snacks in the sun

  • Mercure Hotel signature details in every room and public area

  • Popular on-site restaurant and flexible meeting rooms

  • Convenient express self-check-in and check-out kiosks

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Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australien

GPS:-31.955858, 115.865691

Tel
Fax 000000

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Parkplatz
  • Haustiere nicht erlaubt
  • Restaurant
  • Rollstuhlgängig
  • WLAN
  • Klimaanlage
  • Frühstück
  • Bar
  • Konferenzräume
  • 100 % Nichtraucherhotel
  • Zimmerservice

HOP & HUDDLE

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  3.6/5  1.444 Bewertungen

TripAdvisor-Gesamtwertung  2.5/5  42 Bewertungen

Not the best accommodation

Note Tripadvisor 3.0/5

Tevita N Zertifizierte TripAdvisor Bewertung

Hi there, I’d like to provide some feedback regarding my recent stay at Mercure perth on Hay The hotel felt outdated and was located off the main area, with rooms below standard. After a full day at a conference, facilities like a gym or pool would have been appreciated. Additionally, the customer service across housekeeping, front desk, and dining was unsatisfactory, with staff unable to assist with basic requests. Very poor ***

Terrible experience

Note Tripadvisor 1.0/5

Passenger64463563898 Zertifizierte TripAdvisor Bewertung

진짜 최악...........ㅎㅎㅎㅎ 10년 넘게 해외여행 다니며 최악의 숙소였습니다. 방 상태나 방음 잘 안되는 건 물론이었구요. 입실할 때, 디파짓 개념으로 카드 요청하며 1불 정도 묶일 거라고 직원에게 안내를 받았습니다. 근데 숙박 중에 갑자기 그 카드로 숙박비가 결제가 되었더라구요? 다음날 리셉션에 가 보니 실수로 지불이 되었고 환불 진행될 거다 라고 매니저한테 안내를 받았습니다. 체크아웃 때, 안내해준 직원한테 환불되는 거 맞냐 한 번 더 물어보고 영수증 hard copy 및 soft copy 둘다 증빙용으로 받았는데요. 바로 사과도 안 하셨어요...제가 왜 이 일이 일어났냐고 몇 번 물어보니 그제서야 사과하시더라구요^;; 또 환불이 안돼서 이메일도 보냈는데 답 없고 제 카드 은행에도 문의를 해 보니 환불 처리가 없다고 했습니다. 그래서 10일이 지난 후에 Mercure CS팀에 전화를 해보니 환불이 누락되어 방금 처리했으니 늦어도 다음주 쯤에는 돈이 지급이 될거라고 하더라구요. 이런 일이 4성급 호텔에서 일어날 수 있는지........ 디파짓도 아니고 직원의 실수로 돈을 잘못 지불해놓고 이렇게 일이 처리가 되는 게 너무 어이가 없었습니다. 현장 직원이 두 번이나 확인했는데 누락되는 일이 있을 수 있는지요? 다른 나라를 가거나 여행 할 때 mercure 라인은 아예 쳐다도 안 볼 거 같습니다.

Great location that sadly the hotel didn’t match up to.

Note Tripadvisor 2.0/5

TheRedun Zertifizierte TripAdvisor Bewertung

Arriving in Perth on a late night flight, it was gone midnight when we checked in. Had to wait what seemed like ages for the night receptionist to come to the door, but was probably only a couple of minutes, but when you’re tired… Managed to make it to breakfast 15 minutes before it finished, we were not met with a good morning or other such friendly greeting but “breakfast finish’s in 15 minutes.” Upon examining the food congealed scrambled eggs, baked bean mush and crispy pastries were among the delicacies on offer. Barely a glass for the depleted fruit juice or a cup for the coffee were to be seen. The following day, we made breakfast 2 hours earlier, but alas, the same congealed eggs and beans were on offer. Along with a not so, but nearly depleted supply of glasses & cups. On one of the days of our stay, we were off on an excursion early so asked for a takeaway breakfast, we were offered a choice and asked what we wanted. We selected a cheese sandwich and egg sandwich, or so we thought. What we actually got was a single sandwich with two fried eggs, clearly prepared the night before! I will add that on the day we departed, the breakfast area was well stocked, eggs not so congealed, beans no so mushy, pastries no so crispy, staff more welcoming. The rooms and corridors looked tired and needed a lick of paint, the doors were thin meaning we could hear the conversation of guests returning/leaving rooms throughout the night. Housekeeping outside the rooms was tardy, with a set of eating utensils left outside a room for over 48 hours and glasses I assumed once contained drinks from the bar, left in the corridor for equal periods of time. 10 minute walk from Elizabeth quay & the train station, 5 minutes from the Royal mint, good location. If and when I return to Perth though, I won’t be staying at the Mercure Perth on Hay street.

Lautesten Zimmer, Fenster schließt nicht

Note Kundenmeinungen 0.5/5

Anonym Geschäftsreisende - Bestätigte Mitteilungen ALL

Unmögliche Lautstärke in der Nacht durch Anlieferung bzw. Abholung der Bettwäsche genau unter dem Zimmer. Dazu ging das Finster nicht zu schließen.

Dear Marco, Thank you for taking the time to tell us about your experience at the Mercure Perth On Hay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I understand how important a peaceful environment is for a good night's rest, and I regret the disruption caused by the noise outside your room and the issue with the window closure. Please know that I have shared your feedback with our maintenance team to ensure that the window is promptly addressed. Thank you for bringing these matters to our attention. We value your feedback as it helps us improve, and I hope we can welcome you back for a more comfortable experience in the future. Kind Regards, Stephanie Netto General Manager

We loved it here at Mecure on Hay.

Note Tripadvisor 5.0/5

roberte854 Zertifizierte TripAdvisor Bewertung

The bed was comfortable. The rooms were clean and made up every day. The free breakfast was fantastic. Staff were wonderful. We couldn't fault our stay here. We would definitely stay here again. Perfect location. The Hop and Huddle was great for dinner. Meals were very yummy. We highly recommend this hotel.

Dear Robert, Thank you for your wonderful review! We are thrilled to hear that you had such a fantastic stay with us at Mercure on Hay. It’s great to know you found the bed comfortable, the rooms well-kept, and that you enjoyed our breakfast. We are especially proud to hear our team made a positive impression, and that you had a delightful dining experience at Hop and Huddle. Your recommendation means a lot to us, and we look forward to welcoming you back for another perfect stay! Kind Regards, Stephanie Netto General Manager

In Partnerschaft mit TripAdvisor

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