Dear Mr. L., Thank you very much for your positive feedback. We are pleased to hear that you enjoyed your stay with us and appreciate the central location as well as the comfort of our establishment. We look forward to welcoming you back soon. Sincerely, Novotel Perth Murray Street

Dear Guest. Thank you for your kind feedback. We’re delighted that you and your family enjoyed the pool, our location, and your overall stay with us. We truly appreciate your nice words about our team member at breakfast—your recognition means a lot and will be shared with her. At the same time, thank you for your comments regarding towel replacement and WiFi speed. We will follow up internally to improve in these areas. We hope to welcome you and your family back again soon. Warm Regards Sammy Assistant Manager Novotel Perth Murray Street

Dear Mr. H., Thank you for sharing your feedback following your recent stay with us. We are delighted to hear that you enjoyed your experience and appreciated the very good service provided by our team. It is especially pleasing to know that the information shared about your Accor member benefits was useful, and that we were able to accommodate an early check-in to make your arrival more comfortable. Your kind comments about our reception and room service teams are truly appreciated, and we will be sure to share your feedback with them. Thank you also for your positive ratings across many aspects of your stay, including cleanliness, WiFi, and our sustainability efforts. We are grateful for your support as an Accor Vacation Club member and for your continued loyalty. We look forward to welcoming you back again for another enjoyable stay. Sincerely, Novotel Perth Murray Street

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Novotel Perth Murray Street. We are delighted to hear that you were very satisfied with your stay and enjoyed your room with its excellent view. It is wonderful to know that our central location, hotel facilities, and overall performance met your expectations. We also appreciate your positive ratings for booking experience, arrival and check-in, accommodation, cleanliness, breakfast selection, our team, check-out process, WiFi, and sustainability efforts. We are grateful for your loyalty as a Gold member of the ALL Accor programme and pleased to know that you would recommend both our hotel and the programme to others. Thank you once again for your kind feedback. We look forward to welcoming you back to Novotel Perth Murray Street in the near future. Warm regards, Sammy Assistant Manager

Sehr geehrte Frau G., Vielen Dank für Ihre positive Rückmeldung. Es freut uns zu hören, dass Sie die Lage unseres Hotels sowie die Ruhe Ihres Zimmers geschätzt haben. Ihre Anmerkung zum Parkhaus ist ebenfalls wertvoll und wird geschätzt. Mit freundlichen Grüßen, Novotel Perth Murray Street

Dear guest, Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Perth Murray Street. We truly appreciate your honest comments. We are pleased to hear that you found our team friendly and professional, enjoyed the restaurant, and had a smooth check-in and check-out experience. Your kind words about our staff, particularly the check-in and restaurant team members, will certainly be shared with them. At the same time, we sincerely apologise for the aspects of your stay that did not meet your expectations. Your comments regarding cleanliness in the corridors and gym, as well as the condition of carpets and equipment, are concerning and have been shared with our housekeeping and maintenance teams for immediate review and improvement. This is certainly not the standard we strive to uphold. We also regret the noise disturbance from the nearby bar on Saturday night and understand how this affected your sleep. Your suggestion to better inform guests about potential noise is well noted, and we will review how we can communicate this more clearly and explore ways to minimise the impact. While we are sorry to hear that you would not choose to stay with us again, we are grateful for your feedback as it helps us improve our services and facilities. Should you reconsider in the future, we would welcome the opportunity to restore your confidence in our hotel. Kind regards, Sammy Assistant Manager Novotel Perth Murray Street

Sehr geehrter Herr E., vielen Dank, dass Sie sich die Zeit genommen haben, Ihre positiven Eindrücke mit uns zu teilen. Es freut uns sehr zu hören, dass Sie den hohen Komfort, die Sauberkeit, den freundlichen Service sowie unsere zentrale und dennoch ruhige Lage genossen haben. Besonders schön ist es für uns zu wissen, dass Ihr Aufenthalt in Perth Ihren Erwartungen an die Marke Novotel entsprochen hat. Ihr Lob für unser Team und das reichhaltige Frühstück geben wir sehr gerne weiter. Vielen Dank auch für Ihren Hinweis zur WLAN-Geschwindigkeit – Ihr Feedback hilft uns, unsere Leistungen weiter zu verbessern. Wir würden uns sehr freuen, Sie bei Ihrer nächsten Reise nach Perth wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Novotel Perth Murray Street

Dear guest, Thank you very much for taking the time to share your experience following your stay at Novotel Perth Murray Street. We are delighted to hear that you enjoyed our friendly staff, the pool, and the beautiful, spacious, and clean rooms. We also appreciate your kind words about our reception team. We look forward to welcoming you back to Perth and to our hotel on your next visit. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Sehr geehrter Herr P. // Sehr geehrte Frau Thank you very much for your kind words. We’re truly pleased to hear that you found our team to be friendly—it’s a wonderful compliment and a great encouragement to us. We hope to have the pleasure of welcoming you back again soon. Sincerely, Novotel Perth Murray Street

Lieber Ralf, vielen Dank für Ihre positive Rückmeldung. Es freut uns zu hören, dass Sie die zentrale Lage unseres Hotels geschätzt haben und die Möglichkeit, die Stadt zu erkunden. Mit freundlichen Grüßen, Novotel Perth Murray Street

Sehr geehrter Anis, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Es freut uns sehr zu hören, dass Ihnen unsere zentrale Lage, die Freundlichkeit unseres Teams und die Sauberkeit gefallen haben. Es tut uns jedoch leid, dass das Zimmer nicht Ihren Erwartungen entsprochen hat – wir verstehen, wie enttäuschend das sein kann, besonders wenn die Fotos einen anderen Eindruck vermitteln. Auch Ihr Feedback zum Frühstück nehmen wir ernst und werden es mit unserem Team besprechen, um mehr gesunde und abwechslungsreiche Optionen zu prüfen. Bezüglich der Poolschließungen aufgrund privater Veranstaltungen entschuldigen wir uns – wir verstehen, wie wichtig das Schwimmen für Ihre Kinder war. Wir werden daran arbeiten, solche Informationen in Zukunft transparenter im Voraus zu kommunizieren. Wir hoffen, Sie geben uns die Gelegenheit, Sie bei einem zukünftigen Aufenthalt vollständig zu überzeugen. Mit freundlichen Grüßen, Novotel Perth Murray Street

Sehr geehrter Herr T. // Sehr geehrte Frau , wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Perth Murray Street. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Novotel Murray Street

Dear Nici, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with our housekeeping services didn’t meet your expectations. The issues you’ve mentioned, such as the dirty cups not being replaced, the missing floor towel, and the leak with the toilet flush, are certainly concerning and not reflective of the high standards we aim for. We will immediately address these with our housekeeping and maintenance teams to ensure these issues are resolved and prevented in the future. We also apologize for the poor Wi-Fi performance during your stay. We understand how important reliable internet access is, especially for downloading large files, and we’ll look into improving this service to better meet our guests’ needs. We truly regret that your stay didn’t live up to your expectations, and we appreciate you bringing these matters to our attention. Your feedback is incredibly valuable to us, and we’ll work to improve on the areas you’ve mentioned. We hope you’ll consider giving us another chance in the future, and we’ll do our best to provide a much more enjoyable experience. Kind Regards, Janesh Thiru Assistant Manager Novotel Perth Murray Street

Sehr geehrter Herr S. // Sehr geehrte Frau {guest_last_name}, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Perth Murray Street. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Novotel Murray Street

Dear Marie-Theres A., Thank you for your kind words regarding our location and friendly staff. We are delighted to hear that you enjoyed your stay and found our rooms to be quiet. We look forward to welcoming you back in the future. Best regards, Novotel Perth Murray Street

Dear Martin N., Thank you for your thoughtful review! We're glad to hear you enjoyed the clean room, the well-equipped amenities like the Chromecast TV and Nespresso machine, and the friendly service from our team. We also appreciate your feedback regarding the pool towels for sustainability. We are always looking for ways to improve and will take your suggestions into account. We hope to welcome you back soon for another great stay! Sincerely, Novotel Perth Murray Street