阿拉木图阿拉套瑞士疗养度假酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 171 评论

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Tausamaly 50A, Tausamaly 50A, Tausamaly 50A, A32BOF2 ALMATY, 哈萨克斯坦

描述

酒店其他优惠

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.

  • RESTAURANTS & BARS.

  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.

  • GUEST ROOMS.

我们的客房

酒店位置

阿拉木图阿拉套瑞士疗养度假酒店

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
哈萨克斯坦

GPS:43.19633, 76.81227

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  171 评论

TripAdvisor 评级  4.2/5  118 评论

Amazing Resort But a Poor Reservation & Check-In Experience

Tripadvisor 评级 4.0/5

zafeer_akbar 家庭住宿 - 经 TripAdvisor 认证的评论

The resort has probably the best location in Almaty if you want to be surrounded by nature, in a relaxing & luxurious environment. It’s also a very huge property with large expanse of gardens, forest area, and a beautiful lake, things that can help you immerse in the beauty of the place. The view of the snow-capped mountains adds to the charm. We spent four days but still wanted to explore more at the property because it’s got so much to do. However, a major low was the reservation experience. We booked through a third-party website and shared our booking vouchers a week in advance with their reservation team which they acknowledged. Yet, upon checking in, we were told that they can’t trace our booking in the system and were made to wait for 30-40 Mins. They eventually allowed us to check-in only after reserving a full-day’s charges with our credit card in case the booking was not confirmed later by their reservation team. They confirmed our reservation late in the evening, and refunded 50% of the amount, keeping the other 50% as fee for early check-in since we arrived at 6 AM in the morning. The same happened at breakfast the next day - they couldn’t see in their system that we had breakfast included in the stay, which actually was included and paid for. I really thought that they would refund the 50% for early check-in to compensate for this uncomfortable experience during the first two days but they just provided us with a complementary fruit tray and some sweets, seemingly to make up for this check-in mess. Nevertheless, the hotel is absolutely worth staying at because their location + staff are all amazing and warm.

Dear Mr.Zafeer Akbar, Thank you very much for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience you faced upon arrival. Unfortunately, due to a misunderstanding, your agency booking had not yet been reflected in our system by the time you reached the hotel. While our team had previously received the vouchers, the final confirmation from the reservation department was still pending at the moment of check-in. We deeply regret the confusion, and we are already reviewing our communication process to ensure such situations do not happen again. We truly appreciate your kind words about the property and our staff, and we hope to have the opportunity to welcome you back for a seamless experience. Warm regards, Guest Relations Department

Nice hotel with nice pools and mountain view

Tripadvisor 评级 3.0/5

cittakaro 经 TripAdvisor 认证的评论

Location : A bit far from city center and nothing to see or do around the hotel Check In : Normal check in, not really feel the warm welcome from the front desk. No smile at all. The room : Nice room with Balcony and mountain view. The bath room is so big and spacious but no bath tub The facilities : Very nice pools indoor and outdoor. My children enjoy so much. Dinner at quarter restaurant : The staff that served us very polite and warm. The food are delicious. Breakfast : Not so much hot food variation but they serve ostrich egg

Dear Cittakaro, Thank you very much for your kind and thoughtful review. We’re truly pleased to hear that you enjoyed the pools, the mountain views, and your dining experience at The Quarter restaurant. It’s always a pleasure to know that families have a memorable time with us. Your comments are highly appreciated and help us to become even better. We continuously strive to improve our services and guest experience, and your feedback is truly valuable in that process. We hope to have the pleasure of welcoming you back again soon! Warm regards, Guest Relations Department

Exceptional costumer service!

Tripadvisor 评级 5.0/5

Hugo O Solo travel - 经 TripAdvisor 认证的评论

It’s one of the best hotels I’ve ever been to after visiting more than 130 countries. The building itself is impressive but the staff is what makes it special. Congratulations for caring about every single detail, it’s very appreciated. Exceptional costumer relations service! Definitely recommended.

Dear Mr.Hugo, Thank you for taking the time to share your experience with us. We are truly touched by your thoughtful feedback and honored to have been part of your journey. It’s incredibly rewarding to know that our team made a meaningful impression and that you felt well cared for throughout your stay. Creating memorable and seamless experiences is at the heart of what we do, and your kind note inspires us to continue striving for excellence. We hope to have the pleasure of welcoming you back in the near future. Warm regards, Guest Relations Department

Perfect holiday destination

Tripadvisor 评级 5.0/5

San2bdk 家庭住宿 - 经 TripAdvisor 认证的评论

I recently stayed for 5 nights at a resort, which was fantastic! The location was great, with beautiful rooms offering stunning mountain views. It’s a peaceful area, perfect for enjoying a holiday away from the hustle and bustle of the city. The breakfast spread was excellent, with a variety of options to choose from. The resort's facilities were ideal for guests of all ages, making it a perfect choice for families. Overall, my stay was wonderful and filled with great memories!

Dear San2bdk, Thank you very much for taking the time to share your feedback. We’re delighted that you had such an enjoyable stay with us and truly appreciate your kind words. Your satisfaction means a lot to our team, and it's wonderful to know we were able to contribute to a memorable holiday. We look forward to welcoming you back in the future! Warm regards, Guest Relations Department

I m here for my wife’s birthday.. I’m speechless . They made our celebration so amazing , so memorable.. it’s wow !!!!!!

Tripadvisor 评级 5.0/5

NIKHIL G 家庭住宿 - 经 TripAdvisor 认证的评论

I stay here for my wife birthday. Thank to each and every staff and management of this hotel . Amazing sauna , stream , pool , amazing lavish breakfast, amazing room decorations. Everything is just wow . We have a great memorable trip. Thanks a lot 🙏❤️

Dear Mr.Nikhil Goel, Thank you so much for your heartfelt feedback! We are truly honored that you chose Swissôtel Almaty to celebrate such a special occasion. It brings us immense joy to know that you had a memorable and wonderful experience, and that our team and facilities made your stay even more special. Your kind words about our staff, the room decorations, wellness facilities, and breakfast mean a lot to us. Creating unforgettable moments for our guests is what we strive for every day. We would be delighted to welcome you back again for more beautiful memories in the future! Warm regards, Guest Relations Department

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 292 评论 7.4/10 位置
  • 542 评论 7.8/10 房间
  • 671 评论 8.1/10 服务
  • 5 评论 5.6/10 上网
  • 407 评论 9.4/10 设施
  • 285 评论 7.9/10 食物
  • 247 评论 9.4/10 运动休闲
  • 198 评论 8.6/10 早餐

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