阿拉木图阿拉套瑞士疗养度假酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 85 评论

保证最优惠房价
阿拉木图阿拉套瑞士疗养度假酒店 - Image 1
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阿拉木图阿拉套瑞士疗养度假酒店 - Image 4
Tausamaly 50A, Tausamaly 50A, Tausamaly 50A, A32BOF2 ALMATY, 哈萨克斯坦

描述

酒店其他优惠

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.

  • RESTAURANTS & BARS.

  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.

  • GUEST ROOMS.

我们的客房

酒店位置

阿拉木图阿拉套瑞士疗养度假酒店

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
哈萨克斯坦

GPS:43.19633, 76.81227

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  85 评论

TripAdvisor 评级  4.0/5  101 评论

It was amazing.

Tripadvisor 评级 5.0/5

Aigerim D 经 TripAdvisor 认证的评论

The overall experience was amazing, so good to be out of the city and have lazy mini vacation. Beds are very comfortable, service and food are excellent, spa is also great to relax. I really wish we could stay longer. The territory of the hotel is amazing to just walk and connect with the nature. Totally recommend this hotel.

Short stay with family

Tripadvisor 评级 5.0/5

Alen A 经 TripAdvisor 认证的评论

It was a short stay cation. And it was an excellent one. Food, leisure, rooms, all as expected. We were family of 4, 2 adults and 2 kids. We enjoyed our stay. Good pool, good kids room with good options to entertain. I liked the idea of having a library in kids room.

Dear B757CTalena, good evening! Thank you for sharing your wonderful feedback! We’re thrilled to hear that your family enjoyed your stay with us. It’s great to know that our pool, kids' clubs, and library idea made a positive impression. We always aim to provide fun and relaxing experiences for families, and we’re glad that we met your expectations. We hope to welcome you and your family back for another memorable stay soon! Warm regards, Guest Relations Department

The best place in Almaty

Tripadvisor 评级 5.0/5

972khalids 经 TripAdvisor 认证的评论

From the moment you arrive till the moment you check-out, the service is impeccable. One of the best locations in Almaty. Amazing and fantastic facilities, the spa and pool areas are fabulous as is the gym. For the food, wow! the breakfast has many options and many different options to choose from, the restaurants offer a fantastic selection of food for lunch or dinner. Super clean rooms well presented. I tried to find any small issues but honestly, could not fault the hotel or its staff. Special thanks to Mr. Ozgur, Zarina and Aivaz who always were helpful and welcoming. This will become my usual place to stay when visiting Almaty, if it is for work or personal visits.

Dear Khalid, Warm greetings from Swissotel Wellness Resort Alatau Almaty! Thank you so much for your kind review! It’s an honor to have you as our valued guest, and we truly appreciate your loyalty in choosing us each time you visit Almaty. Your trust means the world to us, and we are committed to making sure every stay is exceptional. We look forward to welcoming you back again and will always strive to exceed your expectations. Thank you for being such an important part of our hotel! Best regards, Guest Relations Department

Luxury property - Lacking aplenty - Not worth staying again.

Tripadvisor 评级 3.0/5

TravellingForPeace 经 TripAdvisor 认证的评论

This is a luxury resort - however as the name suggests it is a wellness resort - meaning it is meant for some treatments. The bathrooms have various handles/stands that are meant to assist the sick/ elderly - which feels strange for normal guests. The Hill view room was not worth the tariff. We were given the room right at the end which does not have a great view. The rooms further down would have a better view. There were constant noise from room above which was a pain- even after complaining, the hotel staff did nothing to assist. The dining area is a vast with amazing options for breakfast - however menu is extremely limited for south Asian travelers. Their burgers were excellent though. The staff were attentive but did not do much to go beyond to assist. Overall a disappointing stay - would not want to stay there again.

Dear Guest, Warm greetings from Swissotel Alatau Almaty! Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments are valuable to us, as they help us improve our services and provide a better experience for all our guests. To help us investigate your concerns further and ensure this does not happen again, could you kindly provide your stay dates? This will allow us to make the necessary notes and take appropriate action. Please feel free to reach out to us directly at +7 701 346 0228 for any further assistance or feedback. We hope to have another opportunity to provide you with a more positive experience in the future. Best regards, Guest Relations

Excellent staff and a beautiful hotel.

Tripadvisor 评级 5.0/5

Cstepek 经 TripAdvisor 认证的评论

I had a wonderful stay at the Swissotel in Almaty. The grounds are beautiful, rooms are spacious and the views of the mountains take your breath away. The staff couldn’t be more helpful or friendly and always introduced themselves. The staff in the Kazakh restaurant were particularly great, explaining in detail all of the dishes and making recommendations. I also had an excellent facial at the spa and felt very comfortable and welcome throughout my stay.

Dear Caitlin Stepek, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay at Swissotel Almaty. It’s great to know that you were impressed by the beauty of our grounds, the spacious rooms, and the breathtaking mountain views. We’re especially pleased to hear that our staff made your experience memorable, particularly in the Kazakh restaurant. Your kind words about our spa services are also much appreciated. We look forward to welcoming you back for another excellent stay soon! Warm regards, Guest Relations Department

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 224 评论 7.4/10 位置
  • 431 评论 7.4/10 房间
  • 526 评论 7.2/10 服务
  • 285 评论 9.1/10 设施
  • 207 评论 7.4/10 食物
  • 178 评论 9.1/10 运动休闲
  • 156 评论 7/10 清洁度
  • 153 评论 8/10 早餐

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