阿拉木图市中心美居酒店 4 星

客户意见评级 (ALL 评级) 4.7/5 503 评论

阿拉木图市中心美居酒店 - Image 1
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描述

酒店其他优惠

  • 设有水疗中心和健身俱乐部,可欣赏壮丽的城市景观和阿拉套山脉

  • 提供 5 间设施齐全的会议室和免费不限时无线网络

  • 酒店内餐厅供应意大利主厨烹制的当地和国际菜肴

  • 酒店位于阿拉木图市中心,方便前往阿尔巴特、城市历史和购物区

  • 20 分钟可达阿拉木图国际机场

我们的客房

预订此酒店
客房 1

酒店位置

阿拉木图市中心美居酒店

53 Abylai khan 大道
050000 阿拉木图
哈萨克斯坦

GPS:43.263862, 76.939901

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  503 评论

TripAdvisor 评级  4.5/5  167 评论

Wow in the Heart of Almaty!

Tripadvisor 评级 5.0/5

MarcoPro2050 经 TripAdvisor 认证的评论

Dear Guest, Thank you so much for your fantastic review! We're delighted to hear that you had such a wonderful experience at our hotel, from the comfortable room to the diverse and fresh breakfast selection. It's also great to know that our team at the front desk could assist you and make your stay even more special with the birthday surprise. We're thrilled that you'd recommend us and we can't wait to welcome you back on your next visit to Almaty! Best regards, Mercure Team

CONVENIENTLY LOCATED.

Tripadvisor 评级 5.0/5

NikhilDubey 经 TripAdvisor 认证的评论

Dear Guest, Thank you for your feedback! We're glad to hear that you found our location convenient and enjoyed being close to Arbat Street and local restaurants. It's great that our staff's English skills were helpful to you. We appreciate your comment about the room amenities and will look into ensuring a more complete set of toiletries for our guests. We hope to welcome you back soon! Best regards, Mercure Team

Outrageous Cleaning Policy. Brand’s promise broken

Tripadvisor 评级 3.0/5

mimiMexico_df Friends getaway - 经 TripAdvisor 认证的评论

Dear Guest, Thank you for sharing your feedback, and we’re glad to hear that you enjoyed our spacious rooms, cheerful atmosphere, and the variety offered in our breakfast buffet. However, we deeply apologize for the inconvenience and frustration caused by the cleaning policy during your stay. We understand your disappointment, especially since the policy wasn’t clearly communicated at the time of booking or check-in. This is certainly not the experience we want for our guests. Your feedback is important, and we will review how we can better inform guests about this policy in the future, both on our website and at the time of check-in. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay. Warm regards, Mercure Team

Very Good Stay (4.4 out of 5.0)

Tripadvisor 评级 4.0/5

ConstantTrekker 经 TripAdvisor 认证的评论

Dear Guest, Thank you for taking the time to share such a detailed review of your stay at Mercure Almaty City Center. We're thrilled to hear that you had a very good stay overall and appreciated many aspects of our hotel. We're glad you found our location convenient and appreciated the easy access to taxis via the YandexGo app. It's also wonderful to hear that you enjoyed your 1-bedroom suite, noting its size, cleanliness, and the functionality of the AC once it was activated. We appreciate your feedback about the bathroom and the time it took to get hot water, as well as your positive comments on the quietness of the room despite some street noise. We're especially pleased to hear your high praise for our staff's service and the breakfast buffet. Your mention of the made-to-order eggs and French pastries is delightful, and we will ensure to make it more apparent for future guests that they can order custom eggs. We also take note of your feedback regarding the gym facilities. We understand the importance of a well-equipped gym for our guests and will certainly look into enhancing our offerings to meet your expectations better. Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you back to our hotel in the future. Best regards, Mercure Almaty City Center

Good decent hotel

Tripadvisor 评级 4.0/5

mel7155 Couples - 经 TripAdvisor 认证的评论

Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that you found our hotel to be a good and decent place to stay, with modern rooms, an efficient air conditioning system, and a comprehensive breakfast. We are also glad that you appreciated the efficiency of our service and room service. We apologize for the issue you encountered with the water pressure in the toilet. Please know that we take your comments seriously and will address this matter promptly to ensure it does not affect future stays. We look forward to welcoming you back and providing you with an even better experience. Best regards, Mercure Almaty City Center

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其他网络用户评价我们的酒店

  • 268 评论 9.7/10 位置
  • 354 评论 8.6/10 房间
  • 491 评论 9.4/10 服务
  • 9 评论 9.7/10 上网
  • 207 评论 9.2/10 早餐
  • 160 评论 9.4/10 清洁度
  • 147 评论 8.5/10 舒适度
  • 122 评论 8.7/10 食物

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