里克萨斯阿拉木图酒店 5 星

客户意见评级 (ALL 评级) 4.0/5 152 评论

里克萨斯阿拉木图酒店 - Image 1
里克萨斯阿拉木图酒店 - Image 2
里克萨斯阿拉木图酒店 - Image 3
里克萨斯阿拉木图酒店 - Image 4

描述

酒店其他优惠

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

我们的客房

酒店位置

里克萨斯阿拉木图酒店

506 99 Saken Seifullin Avenue
050012 阿拉木图
哈萨克斯坦

GPS:43.2493887, 76.9350809

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  152 评论

TripAdvisor 评级  4.5/5  1,023 评论

卓越奖 2024

Pleasant stay!

Tripadvisor 评级 4.0/5

Megsblogged 家庭住宿 - 经 TripAdvisor 认证的评论

We stayed in Rixos Almaty for 3 nights on our holiday in Kazakhstan and we had a pleasant stay. Check-in and check-out process was swift and easy. The location is central and very convenient. The property is lovely with spacious rooms and good amenities. The snow capped Mountain View from our room was wow! The breakfast selection was great. The rooms and bathrooms are dated and need an upgrade. Overall we had a wonderful stay.

Добавили неудобства к отдыху

Tripadvisor 评级 1.0/5

Nurzhan E Couples - 经 TripAdvisor 认证的评论

Отель хороший номер спа завтрак , Но сервис в СПА ужасный . Пришли с женой в спа жену пустили я Меня нет так как сказали что номер забронирован на нее и меня нету в базе нужно ждать пока они проверят на ресепшене хотя все документы зарегистрированы при заселение , очень не приятно когда приходишь отдохнуть и сталкиваешься с такой ситуацией , хотя могли б пропусти и не заставлять ждать , так как это ошибка базы отеля если у них не одна программа с спа центром , сервис на то он и сервис чтоб такие моменты деталь не заметным для гостей отеля что б гости могли полностью удобно провести время а не сталкиваться с не нужными остановками а чувствовать себя свободно …

Очень хорошо

Tripadvisor 评级 5.0/5

Zhanna S 商务住宿 - 经 TripAdvisor 认证的评论

Хороший отель, атмосферно, номера комфортные. Кровать и подушки мега удобные, в ванной подогрев полов, просто идеально. Персонал вежливый, особенно приветлив был бармен в лобби, вроде Дамир. Завтраки вкусные. Новогоднее оформление волшебное✨

Bad experience

Tripadvisor 评级 1.0/5

Vandanabchhabra Friends getaway - 经 TripAdvisor 认证的评论

worst experience at Rixos Almaty... they take undue advantage of situations , have a biast against Indians, impose restrictions and have guidelines that are not of any international standards... while the staff is very polite and helpful but think Indians are only for extracting money ... hotel is old and not upto a 5 star standard

Dear Ms. Chhabra Vandana, Thank you for sharing your feedback regarding your recent stay at Rixos Almaty. We sincerely apologize for any negative experiences you had during your visit. Our goal is to provide an exceptional experience for all our guests, and we regret that we did not meet your expectations in several areas. We take all feedback seriously and are concerned by your comments regarding the treatment you received. At Rixos Almaty, we strive to offer the highest level of hospitality to all of our guests, regardless of nationality, and any suggestion of bias is taken seriously. We will investigate this further with our team to ensure that all guests are treated with the respect and care they deserve. In order to investigate this matter, please contact us at +77019502091 or email us at anara.balgimbayeva@accor.com We also regret that you found the hotel to be below your expectations in terms of facilities and standards. We are committed to continuously improving our property and services, and your comments will be valuable in helping us enhance the experience for future guests. Kind regards, Anara Balgimbayeva Guest Relations Manager

Disappointing Experience with Deposit Policy

Tripadvisor 评级 2.0/5

602gg 经 TripAdvisor 认证的评论

I recently stayed at the Rixos Hotel in Almaty, expecting a seamless experience from such a renowned brand, but I was disappointed by their handling of the credit card deposit. Upon check-in, the hotel required a deposit block on my credit card, which was understandable. However, I was surprised to find out that this block cost me an additional €20, even though there were no actual transactions made on the card. This charge was never clearly communicated beforehand, and it felt unreasonable to incur this cost without any explanation or justification.

Dear Guest, Thank you for sharing your feedback about your recent stay at the Rixos Hotel in Almaty. We're truly sorry to hear that you had a less-than-ideal experience regarding the credit card deposit process. We understand your frustration with the €20 charge for the deposit block, and we apologize for any confusion caused by the lack of clear communication. The deposit block is typically a standard procedure to cover any incidental charges, but we agree that the associated costs should have been explained more clearly at the time of booking or check-in. We take your concerns seriously and will work to improve how we communicate these policies to ensure that future guests are fully informed. Your feedback is invaluable in helping us maintain the high standards of service that our guests expect from the Rixos brand. We hope you'll consider staying with us again in the future, and we are committed to making sure your next experience is more in line with your expectations. Kind regards, Anara Balgimbayeva Guest Relations Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 151 评论 9.3/10 位置
  • 275 评论 5.5/10 房间
  • 339 评论 7.4/10 服务
  • 6 评论 5.2/10 上网
  • 165 评论 6.2/10 氛围
  • 130 评论 7.8/10 早餐
  • 115 评论 7.4/10 设施
  • 100 评论 4.2/10 清洁度

支持方 Trustyou

我们在附近的其他酒店

我们位于 阿拉木图 的所有酒店