里克萨斯阿拉木图酒店 5 星

Name: 里克萨斯阿拉木图酒店 - ALL
Address: 506 99 Saken Seifullin Avenue, 阿拉木图, 050012, KZ
Telephone: +77273003300
Rating: 4.0

客户意见评级 (ALL 评级) 4.0/5 149 评论

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506 99 Saken Seifullin Avenue, 050012 阿拉木图, 哈萨克斯坦

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里克萨斯阿拉木图酒店

里克萨斯阿拉木图酒店将舒适与豪华巧妙结合。酒店拥有 237 间客房和套房，其中许多可以欣赏到松树公园的美景，这些客房和套房在全市范围来看都算是非常宽敞的，设计非常精美。酒店设有时尚的餐厅、豪华的水疗中心、精致的大堂酒吧和各种会议设施，提供优质的服务。里克萨斯阿拉木图酒店位于市中心，步行片刻即可抵达著名的街区，那里有诸多博物馆、剧院、餐厅和咖啡店，酒店还靠近城市金融区。

Centrally located in the cultural and business heart of Almaty, next door to the Pine Park. The theatres, concert halls, cultural museums and business centers are also close by, while transportation affords easy access to the rest of the city.

Well-being seamlessly combines with indulgence in Rixos Almaty so that you can get the best out of your stay whether you want to relax, rejuvenate or focus. We are eager to make your stay unique.

Kuralay Ongarova 酒店管理

酒店其他优惠

Location in the heart of Almaty with magnificent views to the mountains
The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms
Rixos SPA spans over 2 200 square meters and offers extensive range of treatments
24/7 available Food and Beverage outlets
Close proximity to Almaty International Airport and Almaty-2 Railway Station

我们的客房

客房

Deluxe King Room

3 个人最多
32 m² / 344 sq ft

床上用品 1 x 特大床
景色: 位于城市边
大部分的住宿: 阳台
无障碍房间

客房

Deluxe Twin Room

3 个人最多
32 m² / 344 sq ft

床上用品 2 x 两张单人床
景色: 位于城市边
大部分的住宿: 阳台

客房

Superior King Room

3 个人最多
32 m² / 344 sq ft

床上用品 1 x 特大床
景色: 拥有公园景观
大部分的住宿: 阳台

客房

Superior Twin Room

3 个人最多
32 m² / 344 sq ft

床上用品 2 x 两张单人床
景色: 拥有公园景观
大部分的住宿: 阳台

套房

Junior Suite

3 个人最多
48 m² / 516 sq ft

床上用品 1 x 特大床
景色: 位于城市边
大部分的住宿: 转角房或者阳台

套房

Superior Suite

3 个人最多
48 m² / 516 sq ft

床上用品 1 x 特大床
景色: 拥有公园景观
大部分的住宿: 转角房或者阳台

套房

Deluxe Suite

4 个人最多
74 m² / 796 sq ft

床上用品 1 x 特大床
景色: 位于城市边或者拥有公园景观
大部分的住宿: 阳台或者复式房

套房

Executive Suite

4 个人最多
110 m² / 1184 sq ft

床上用品 1 x 特大床
景色: 位于城市边或者拥有公园景观
大部分的住宿: 转角房或者阳台

套房

Presidential Suite

9 个人最多
220 m² / 2368 sq ft

床上用品 1 x 特大床和 1 x 特大床和 1 x 特大床
景色: 位于城市边或者拥有公园景观
大部分的住宿: 转角房或者阳台或者复式房

客房

Deluxe King Room

3 个人最多
32 m² / 344 sq ft

床上用品 1 x 特大床
景色: 位于城市边
大部分的住宿: 阳台
无障碍房间

酒店位置

里克萨斯阿拉木图酒店

506 99 Saken Seifullin Avenue
050012 阿拉木图
哈萨克斯坦

GPS:43.2493887, 76.9350809

+7 727 300 3300

火车站
直升机停机坪/飞机场
高速公路出口

ALMALY

火车站

访问: 1.5 km / 0.93 mi 12 min walk / 5 min drive

ALMATY BISHKEK

高速公路出口

访问: 3 km / 1.86 mi 30 min walk / 8 min drive

ALMATY 2

火车站

访问: 3 km / 1.86 mi 40 min walk / 10 min drive

穿梭巴士

额外收费

穿梭巴士随时待命

ALMATY

直升机停机坪/飞机场

访问: 16 km / 9.94 mi 25 min drive

穿梭巴士

额外收费

穿梭巴士随时待命

Kazakh State Academic Theatre of Opera and Ballet named after Abay

娱乐/戏院区

访问: 10 m / 0.62 mi 12 min walk / 5 min drive

Main Botanical Garden

植物园

访问: 40 m / 2.48 mi 45 min walk / 11 min drive

Almaty Zoological Park

动物园

访问: 40 m / 2.48 mi 45 min walk / 10 min drive

Kapchagay Reservoir

湖

访问: 800 m / 49.68 mi 1 hrs 20 min drive

Trans-Ili Alatau

高山

访问: 1.9 km / 11.8 mi 3 hrs 10 min walk / 30 min drive

Kolsay Lakes

湖

访问: 2.87 km / 178.23 mi 4 hrs 30 min drive

MEGA Alma-Ata Shopping-Entertainment Center

购物中心/商场

访问: 90 m / 5.59 mi 1 hrs 30 min walk / 15 min drive

酒店服务

从15:00 办理登记入住手续 - 从12:00 办理退房手续

酒店内

游泳池
停车
穿梭巴士
餐厅
轮椅可通行
健身中心
无限网络
空调
早餐
酒吧
会议室
客房服务

LALEZAR

Lalezar offers an exclusive ambience for fine dining gatherings and showcases diverse gastronomy of local and international cuisine, whereas eclectic list of wines in addition to a large selection of premium quality teas complement your dining experience.

BRASSERIE

Brasserie serves a delicious mix of local and international cuisine, complemented by interactive live cooking stations. Overlooking Pine Park with separate summer terrace, elegant interior reflects classic chic with chandeliers and contemporary serving.

LOBBY BAR

Offering a little break from hustle of busy city life, this calm oasis is where guests can enjoy a drink or bite. With a choice of comfortable sofas in a lush tropical garden, Lobby Bar is perfect place for informal meetings and friendly get togethers.

VITAMIN BAR

Enjoy healthy meals and rejuvenating beverages while relaxing at the Rixos SPA. Vitamin Bar is the perfect place to boost your energy and invigorate your senses with a fresh dose of vitamins after a workout in the gym or a calming session at the spa. Take a moment of bliss, rest to the sounds of chill-out music and let the busy days fade away.

FUN CENTER

This stylish gathering spot offers creative cocktails and an inventive menu along with live music and more to dine with friends and socialize with colleagues or relax after a busy day in the perfect place.

会议和活动

会议室数量: 6
最大房间的表面: 1100 m² / 11840 sq ft
最大座位容量: 1500
宴会的最大容量: 550

了解更多信息

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.0/5 149 评论

TripAdvisor 评级 4.5/5 1,023 评论

Pleasant stay!

Megsblogged 家庭住宿 - 2025-4-8 经 TripAdvisor 认证的评论

We stayed in Rixos Almaty for 3 nights on our holiday in Kazakhstan and we had a pleasant stay. Check-in and check-out process was swift and easy. The location is central and very convenient. The property is lovely with spacious rooms and good amenities. The snow capped Mountain View from our room was wow! The breakfast selection was great. The rooms and bathrooms are dated and need an upgrade. Overall we had a wonderful stay.

Bad experience

Vandanabchhabra Friends getaway - 2025-1-9 经 TripAdvisor 认证的评论

Dear Ms. Chhabra Vandana, Thank you for sharing your feedback regarding your recent stay at Rixos Almaty. We sincerely apologize for any negative experiences you had during your visit. Our goal is to provide an exceptional experience for all our guests, and we regret that we did not meet your expectations in several areas. We take all feedback seriously and are concerned by your comments regarding the treatment you received. At Rixos Almaty, we strive to offer the highest level of hospitality to all of our guests, regardless of nationality, and any suggestion of bias is taken seriously. We will investigate this further with our team to ensure that all guests are treated with the respect and care they deserve. In order to investigate this matter, please contact us at +77019502091 or email us at anara.balgimbayeva@accor.com We also regret that you found the hotel to be below your expectations in terms of facilities and standards. We are committed to continuously improving our property and services, and your comments will be valuable in helping us enhance the experience for future guests. Kind regards, Anara Balgimbayeva Guest Relations Manager

Disappointing Experience with Deposit Policy

602gg 2024-11-11 经 TripAdvisor 认证的评论

I recently stayed at the Rixos Hotel in Almaty, expecting a seamless experience from such a renowned brand, but I was disappointed by their handling of the credit card deposit. Upon check-in, the hotel required a deposit block on my credit card, which was understandable. However, I was surprised to find out that this block cost me an additional €20, even though there were no actual transactions made on the card. This charge was never clearly communicated beforehand, and it felt unreasonable to incur this cost without any explanation or justification.

Dear Guest, Thank you for sharing your feedback about your recent stay at the Rixos Hotel in Almaty. We're truly sorry to hear that you had a less-than-ideal experience regarding the credit card deposit process. We understand your frustration with the €20 charge for the deposit block, and we apologize for any confusion caused by the lack of clear communication. The deposit block is typically a standard procedure to cover any incidental charges, but we agree that the associated costs should have been explained more clearly at the time of booking or check-in. We take your concerns seriously and will work to improve how we communicate these policies to ensure that future guests are fully informed. Your feedback is invaluable in helping us maintain the high standards of service that our guests expect from the Rixos brand. We hope you'll consider staying with us again in the future, and we are committed to making sure your next experience is more in line with your expectations. Kind regards, Anara Balgimbayeva Guest Relations Manager

A nice stay amid faded grandeur

Colin E 2024-10-8 经 TripAdvisor 认证的评论

First time in Kazakhstan for business, and I was lucky enough to stay at the Rixos. If you’ve seen some of my other reviews, you’ll know I use ‘faded grandeur’ quite a lot. But I think that hits this place on the head. The hotel is big and imposing, not least because of the massive atrium you can see from the front door. The rooms are very spacious – my basic one had a good bed, working desk, side table and mini sofa, and the bath in the bathroom was both big and complete with air jets (yes, there was a shower as well). The hotel amenities are pretty good – a few shops scattered around, gym & swimming pool, and of course the conference facilities that we were there to use. And there was the expected ironing board and iron in the room (decent ones too). Almaty is a really different city – I think I’d like to go back again to be honest – but lots of things were easily within strolling distance. The whole thing is just a bit ‘weathered’ though. Some of the carpet needs a bit of TLC, all the side doors and back gate were cable-tied shut, etc. To be fair, we’d probably be talking serious money to give the place an overhaul. I’d definitely stay here again though.

Dear Coline, Thank you for sharing such a thoughtful review of your recent stay at the Rixos Hotel in Almaty. We're delighted to hear that you had a positive experience overall and appreciate your honest feedback. It’s great to know you enjoyed the spacious room, the amenities, and the hotel’s prime location. Almaty is indeed a unique city, and we’re glad you had the chance to explore it during your visit. We also appreciate your observations about the hotel’s condition. While the Rixos brand aims to deliver high standards of luxury, we understand that certain areas may show signs of wear over time. Rest assured, your feedback regarding the carpet and other details will be passed on to our management team as we continually look for ways to improve and maintain the hotel. We’d be thrilled to welcome you back on your next visit to Almaty and look forward to offering you an even better experience. Thank you once again for your feedback and for choosing Rixos. Best regards, Anara Balgimbayeva Guest Relations Manager

Not a 5 star hotel.

Heather P Couples - 2024-9-21 经 TripAdvisor 认证的评论

This is not a 5 star hotel. The building is beautiful and the rooms are nice, but the service is that of a 3 star hotel and it’s definitely not worth the price. Our room lacked a robe on arrival (which we would have been charged for if we had not informed the front desk). The default is also that the refrigerator is locked, which is very strange for this level of hotel. The coffee in the room was instant and was not replaced either of the days we were there. Breakfast buffet was quite good with a lot of variety. I got a glass of completely flat Prosecco at the lobby bar and when I tried to explain that it was flat and ask for something else, the bartender showed me the date on the bottle (opened 4 days prior) and told me it was fine. I declined to drink it and was not offered the requested refund or a replacement drink. We also had to request airport transport twice. My husband requested it earlier in the day and when I checked in to confirm it (since it was for a very early flight),it had never been requested by the guest relations team. The location is great and the rooms are fine, but I would stay elsewhere when I return to Almaty. Not worth the money and they don’t seem to care about customer service.

Dear Heather, Thank you for taking the time to share your experience with us. We truly regret that your stay did not meet your expectations, particularly in terms of service, as this is an area we continuously strive to improve. We sincerely apologize for the issues you encountered with the room amenities, and we regret that we fell short in providing the seamless experience that is expected at our hotel. Your feedback about the coffee being replaced and the overall attention to room amenities will be addressed with our team to ensure such oversights do not happen in the future. We’re also sorry to hear about your experience with the Prosecco at the lobby bar. The flat drink and the response from the bartender were certainly not in line with the high standards of service we aim to provide. We will be following up with our bar staff to ensure that we are more attentive and responsive to guest concerns moving forward. In addition, we deeply regret the confusion surrounding your airport transfer. We understand how important timely arrangements are, especially for early flights, and we’re sorry that your request was not properly communicated. This will be reviewed within our guest relations team to ensure better coordination in the future. We're grateful for your positive comments on our breakfast buffet, the location, and the room itself. These are aspects we take great pride in, and it’s good to hear that they were to your liking. However, we truly regret that the service aspects of your stay detracted from your overall experience. We hope that you might give us another opportunity in the future to provide a stay that reflects the high level of service and hospitality that you expect and deserve. Thank you again for your feedback. Kind regards, Anara Balgimbayeva Guest Relations Manager

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网络用户评价

其他网络用户评价我们的酒店

149 评论 9.3/10 位置
273 评论 5.5/10 房间
340 评论 7.4/10 服务
6 评论 7.1/10 上网
164 评论 6.3/10 氛围
130 评论 7.9/10 早餐
115 评论 7.6/10 设施
100 评论 4.2/10 清洁度

15 评论 9.5/10 位置
37 评论 4.5/10 房间
36 评论 7.3/10 服务
21 评论 5.1/10 氛围
16 评论 6.9/10 设施
15 评论 7.9/10 早餐
13 评论 3.9/10 清洁度
8 评论 8.2/10 运动休闲

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价格低至，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。