里克萨斯阿拉木图酒店 5 星

客户意见评级 (ALL 评级) 3.9/5 200 评论

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506 99 Saken Seifullin Avenue, 050012 阿拉木图, 哈萨克斯坦

描述

酒店其他优惠

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

我们的客房

酒店位置

里克萨斯阿拉木图酒店

506 99 Saken Seifullin Avenue
050012 阿拉木图
哈萨克斯坦

GPS:43.2493887, 76.9350809

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.9/5  200 评论

TripAdvisor 评级  4.5/5  1,019 评论

卓越奖 2024

A nice stay amid faded grandeur

Tripadvisor 评级 4.0/5

Colin E 经 TripAdvisor 认证的评论

First time in Kazakhstan for business, and I was lucky enough to stay at the Rixos. If you’ve seen some of my other reviews, you’ll know I use ‘faded grandeur’ quite a lot. But I think that hits this place on the head. The hotel is big and imposing, not least because of the massive atrium you can see from the front door. The rooms are very spacious – my basic one had a good bed, working desk, side table and mini sofa, and the bath in the bathroom was both big and complete with air jets (yes, there was a shower as well). The hotel amenities are pretty good – a few shops scattered around, gym & swimming pool, and of course the conference facilities that we were there to use. And there was the expected ironing board and iron in the room (decent ones too). Almaty is a really different city – I think I’d like to go back again to be honest – but lots of things were easily within strolling distance. The whole thing is just a bit ‘weathered’ though. Some of the carpet needs a bit of TLC, all the side doors and back gate were cable-tied shut, etc. To be fair, we’d probably be talking serious money to give the place an overhaul. I’d definitely stay here again though.

Not a 5 star hotel.

Tripadvisor 评级 2.0/5

Heather P Couples - 经 TripAdvisor 认证的评论

This is not a 5 star hotel. The building is beautiful and the rooms are nice, but the service is that of a 3 star hotel and it’s definitely not worth the price. Our room lacked a robe on arrival (which we would have been charged for if we had not informed the front desk). The default is also that the refrigerator is locked, which is very strange for this level of hotel. The coffee in the room was instant and was not replaced either of the days we were there. Breakfast buffet was quite good with a lot of variety. I got a glass of completely flat Prosecco at the lobby bar and when I tried to explain that it was flat and ask for something else, the bartender showed me the date on the bottle (opened 4 days prior) and told me it was fine. I declined to drink it and was not offered the requested refund or a replacement drink. We also had to request airport transport twice. My husband requested it earlier in the day and when I checked in to confirm it (since it was for a very early flight),it had never been requested by the guest relations team. The location is great and the rooms are fine, but I would stay elsewhere when I return to Almaty. Not worth the money and they don’t seem to care about customer service.

Not the 5 star level service and amenities.

Tripadvisor 评级 3.0/5

Guide60506154434 商务住宿 - 经 TripAdvisor 认证的评论

This is the second and last time I am staying at Rixos Almaty. It was great in the past in terms of service, but not anymore. They have a silly policy to lock the fridge when you decline to leave a deposit for the mini bar. I asked the front desk to take off the mini bar items from the fridge so that I could use it to keep my own drinks cold in there, but they refused. The night before the check out, I asked the front desk to wake me up at 8am next morning so that I am not late to the airport, and they didn’t do so. At the check out I felt my luggage was overweighted and I asked the front desk for a weighting scale, and they didn’t have it. The rooms require renovation. Definitely, not the 5 star level. Will probably stay at the different hotel next time.

Large group in hotel limited options for others staying

Tripadvisor 评级 1.0/5

Kristi K 经 TripAdvisor 认证的评论

I wish I could give my stay 5 stars but alas it was a 1 star experience. I was so excited to stay at the Rixos Almaty and it would have been a fantastic stay if spa, pools, restaurant & lobby lounge were not closed due to a large group in house. The hotel staff was overwhelmed with the group needs and unable to provide recommendations or assist the other guests not with the group. In my 25 years in hospitality if a group takes over the hotel and shuts down services they have bought out the hotel and no non-group guests are staying at the hotel. That was not the case during my stay as I was not part of the group but unable to use the pool or spa as they were closed for group use only. The restaurant was only open during breakfast and closed for all other meals. The only dining option suggested was room service. We were also not allowed to sit in huge lobby lounge area as it was closed as well. I was with 24 people as part of a tour and we all had the same experience.

Probably the best hotel in Almaty

Tripadvisor 评级 5.0/5

Torlus Couples - 经 TripAdvisor 认证的评论

This hotel was recommended by my travel agent, but I was a bit nervous given some of the reviews on Tripadvisor. We had no issues at all and enjoyed our stay, so I think many reviews are nitpicking. Kazakhstan is not a rich country and generally things in Almaty are a bit past its prime. The hotel was quality built and top luxury and class but is a little past its prime also. I do not think that you will find better in Almaty though, as I said the whole city is slightly past its prime. Some examples of what I mean in the hotel: the carpets in the room are a bit stained but are clean. Some of the chairs in the dining room have braiding around the edge that is starting to come loose. The bathroom tub has a marble top and where it meets the marble wall some of the chaulk has come out so it looks a but tired. But it is clean! The rooms are spacious, the furniture comfortable, the linen comfy, the bathroom amenities generous and nice. Robes are plush. The safe was a bit tricky to use, but if you read the instructions (in 4 languages) clearly, you can figure it out. We had no issues at all with service. Everyone was very friendly and professional. Remember English is their 3rd or 4th language so don't expect staff to be fluent. They are doing their best and they are doing it well. The atrium is amazing and huge. We had drinks and cakes from the Patisserie one evening. We couldn't find a waiter so walked to the bar to ask. Then they brought a menu and the service was attentive. There are fancy shops in the hotel and the gym is HUGE and well equipped. The pool looked amazing though I didn't use it. Kettle in the room an 4x500ml water complimentary daily is plenty! Lots of super markets and places to change money nearby. We had a very pleasant stay and I have no issues with anything at the hotel. It is recommended. All I would say is that while it is central it is a but far from restaurants and shops.

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其他网络用户评价我们的酒店

  • 158 评论 9/10 位置
  • 319 评论 5.3/10 房间
  • 348 评论 6.6/10 服务
  • 185 评论 6.1/10 氛围
  • 159 评论 8.4/10 早餐
  • 131 评论 7.7/10 设施
  • 119 评论 3.8/10 清洁度
  • 90 评论 8.9/10 运动休闲

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