Novotel Almaty City Center 4 星

客户意见评级 (ALL 评级) 4.5/5 945 评论

保证最优惠房价
Novotel Almaty City Center - Image 1
Novotel Almaty City Center - Image 2
Novotel Almaty City Center - Image 3
Novotel Almaty City Center - Image 4
Dostyk Avenue 104 A, A25D5Y3 阿拉木图, 哈萨克斯坦

描述

酒店其他优惠

  • 地理位置优越，位于阿拉木图市的商务和文化中心。

  • 6 间配备高科技设备的现代化会议室，全酒店均覆盖免费无线网络。

  • 具备国际经验的外籍厨师

  • 大型室内游泳池

  • 健身房全天候开放

我们的客房

酒店位置

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 阿拉木图
哈萨克斯坦

GPS:43.242166, 76.958027

电话
传真 +7 727 355 3939

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Le RestO

我们的餐厅供应各种国际美食和具有法国风味的本地美食。这是一个环境舒适迷人的场所。您可在夏季露台享用商务午餐或品尝美味鸡尾酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  945 评论

TripAdvisor 评级  4.5/5  146 评论

卓越奖 2024

位置方便

客户意见评级 4.0/5

Ying 商务住宿 - 所有已确认评论

早餐水果种类不多，希望可以更丰富

尊敬的 Yi Z.： 感谢惠赐有关下榻 Novotel Almaty City Center 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Avoid if travelling with family or kids

Tripadvisor 评级 3.0/5

ShrutsA 家庭住宿 - 经 TripAdvisor 认证的评论

So this has been a perfect example to justify how a bad behaviour can overpass all the good works that you may do. We travelled to Almaty in a night flight and reached the hotel early in the morning. Greeted by the helpdesk team (my bad to have not noted their names), who were very warm and did offer an early check-in but after a waite of some 1.5 hours which was completely fine with us. Since our 3 Year Old needed her breakfast – we entered their restaurant and met this lady called ‘’Perizat’’ at the welcome desk. Certainly the most unfriendly staff met so far here (and otherwise also I guess) with a stern look and no consideration. (i) Our ask for the menu so we can order (which was ofcourse a paid one for us) was met by a ‘rolling eyes’ reaction – as she was busy checking her face on her mobile screen and we disrupted her by asking for a service! She naturally didn’t bother to ask us for anything when we entered and it was us who had to walk upto her for this. When the order was placed, the waiter went to ask Perizat something (don’t know why and what) and she gave us another weird look and asked him for something – which we understood later was asking to randomly pick 3 bread rolls and give us. No attention to know if the ordered food reached us ! (ii) We checked if there is a manager whom we could speak with but were told he is on off (iii) The next day was to be a early day for us and for some reasons our daughter didn’t eat the breakfast. We had some ‘choco’pops’ which she had taken in her plate and since she loves them I took the leap to ask if we can carry it along by the girl who was serving us. She agreed and we asked if we can get a disposable box for it – while searching for it, she also reached Perizat – who again gave us another of her look and later came up to us with a message on her translator – ‘’you cant take that’’. While we are well aware of the policy to not take the breakfast items outrside, but it’s the first time any hotel denied taking the food for a baby!.. that also what was there on her table and nothing additional. Certainly Perizat didn’t bother to explain anything but the message was clear – ok to throw off the food but not let a baby eat it outside. (iv) The next day after the above, while we were at our table, saw an elderly couple walk-in. Probably they had taken the buffet for 1 only and the other one they wanted to pay off – to understand this, Perizat took 5-7 mins. Not just the kids, she was extremely unpleasant with the senior citizens too! Location is good. Food was just ok – only bothered to have breakfast here, more so since we didn't want to see Perizat and bear her reactions!. Travel Conceiage is good, Aliyar does a good job. The staff at the reception are all good and very warm, certainly want to help you in all the ways they can but absolutey not sure why would you want to have an incourteous and rude staff like Perizat at the welcome desk of your restaurant – her behaviour is so bad all throughout for my only takeaway of the stay is an absolute NO TO STAY HERE IF TRAVELLING WITH KIDS.

位置好，住得也不错。

客户意见评级 5.0/5

Husheng 商务住宿 - 所有已确认评论

早餐丰盛。

Dear Husheng, Thank you for your feedback! Hope to see welcome you back in the nearest future.

Exceptional Customer Service and Flexibility. Even Before My Stay!

Tripadvisor 评级 5.0/5

Saule B 经 TripAdvisor 认证的评论

I had an outstanding experience with Novotel Almaty’s customer service recently. The staff were incredibly understanding and accommodating. Their flexibility and willingness to assist during a difficult time were truly commendable. I look forward to staying at Novotel Almaty in the future and taking advantage of their best rates and excellent service. Highly recommended!

Dear 514sauleb, Thank you so much for your wonderful feedback! We are thrilled to hear that our customer service exceeded your expectations even before your stay. Providing exceptional service and flexibility is our top priority, and we’re glad that our team could assist you during a challenging time. We truly appreciate your kind words and recommendation, and we look forward to welcoming you in the future. Rest assured, we will do our best to make your stay as enjoyable as possible with our best rates and excellent service.

位置好，住的不错，但是被褥的舒适度可以再提升

客户意见评级 4.0/5

匿名 商务住宿 - 所有已确认评论

早餐非常好，取饮用水不是太便捷

尊敬的客人： 感谢您对入住诺富特阿拉木图市中心酒店的宝贵反馈。我们很高兴听到您对我们工作的认可。 我将与我们的团队分享您的意见。我们孜孜不倦地努力改善我们的服务，我相信这一反馈将对我们所有员工来说是一个巨大的鼓励。 再次感谢您与我们分享您的体验，我们真诚地希望您的下次访问能像上次一样愉快。 真挚地

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 605 评论 9.7/10 位置
  • 590 评论 7.4/10 房间
  • 789 评论 8.8/10 服务
  • 13 评论 7.1/10 上网
  • 401 评论 8.8/10 早餐
  • 230 评论 8.1/10 清洁度
  • 222 评论 4.7/10 舒适度
  • 201 评论 8.2/10 食物

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