Novotel Almaty City Center 4 星

客户意见评级 (ALL 评级) 4.6/5 475 评论

保证最优惠房价
Novotel Almaty City Center - Image 1
Novotel Almaty City Center - Image 2
Novotel Almaty City Center - Image 3
Novotel Almaty City Center - Image 4
Dostyk Avenue 104 A, A25D5Y3 阿拉木图, 哈萨克斯坦

描述

酒店其他优惠

  • 地理位置优越，位于阿拉木图市的商务和文化中心。

  • 6 间配备高科技设备的现代化会议室，全酒店均覆盖免费无线网络。

  • 具备国际经验的外籍厨师

  • 大型室内游泳池

  • 健身房全天候开放

我们的客房

酒店位置

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 阿拉木图
哈萨克斯坦

GPS:43.242166, 76.958027

电话
传真 +7 727 355 3939

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Le RestO

我们的餐厅供应各种国际美食和具有法国风味的本地美食。这是一个环境舒适迷人的场所。您可在夏季露台享用商务午餐或品尝美味鸡尾酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  475 评论

TripAdvisor 评级  4.4/5  165 评论

卓越奖 2025

Decently good hotel with a few quirks

Tripadvisor 评级 4.0/5

Riddhi K 经 TripAdvisor 认证的评论

Decent hotel, we had a mostly positive experience, something I was apprehensive about as I read some negative reviews regarding service levels and treatment of Indian tourists. But thankfully it was fine- as long as you’re not expecting south east Asia or Middle East levels of hospitality , and frankly , the language barrier doesn’t help either - as not all staff speak English. But allowing for those differences- I had a good experience over all and will even come back given the positives. Positives - Fantastic location - major sights are walking distance, and yandex is easy if you’re not a walker - Good food though vegetarians may find it limiting beyond a few meals. - Proximity to good cafes and restaurants. We loved Navat, Pro Coffee nearby. - Front desk usually had English speaking people and was generally helpful - though you tend to have to ask for things you may get told automatically in other countries - Breakfast was not extensive but it was sufficient and tasty, with enough fruit, fibre and protein options, though those who need Indian food may find it wanting. - Indoor temperature controlled pool ( not warm, but usable in winter ) Cons - small rooms, it gets snug if it you have a child and need extra bed. Go for the suite if you have a child. - housekeeping tends to not tidy up the bedding if you leave stuff on it like clothes. We noticed this on a couple of days across rooms ( we had three rooms as a family). If we did a basic tidy up, then housekeeping put the bedding back properly. This is different from staff attitude in other countries but we got used to it. I’m not sure if that’s a true con, but just thought I would mention it so that people aren’t surprised when they come back to an unmade bed in the evening. Staff is polite mostly, if somewhat curt, but this I expected and so wasn’t phased by it. It’s just a quirk of the land. A couple of staff were chatty as well, usually the ones most comfortable in English. You may even find some Bollywood fans among the locals! As some people have noted , you have to fill a carafe from the filter on each floor as your drinking water supply in each room, but I think this is fine - it didn’t bother us too much and it’s good for sustainability. We did buy a few bottles of water from a supermarket for the very young and old people in our group. You can also order water from room service ( at a cost). Overall, Kazakh people are not overly smiley and friendly and as long as you accept that as their temperament, you will be fine. They are usually helpful if you ask, and Google translate works well and every one is used to using it. Almaty is an immensely walkable city with wide open sidewalks and a good food scene. Yandex app works very well, and takes away the English issues for getting around. I didn’t need a local sim even, I just activated Yandex app from my home country (India) before travel and was good to go.

Excellent property with kids and family

Tripadvisor 评级 5.0/5

Viketa11 家庭住宿 - 经 TripAdvisor 认证的评论

Exceptional staff especially at the bar named AI sultan and Anvar- v polite - reception staff als all of them very very helpful. Kid friendly property with great location. Everything was walking distance and ice skating right outside the hotel -

Terrible Decision to choose this hotel. Staff is very business oriented mindset.

Tripadvisor 评级 2.0/5

San2706 经 TripAdvisor 认证的评论

Rooms are very small, No cleanliness, No refill of Amenities, Not a Value for Money, Not designed for a Holiday stay. Hotel staff just ask our name and straight forward handed over the room keys. No explanation given about hotel overview. The surprise element is there is no water bottle offered in room. Price Value Equation is totally negative. Room cleaning is not done despite informing them. Even Toilet seat is broken and they have not fixed till the time we had raised the voice. Above that ACCOR group do not take any responsibility to respond. I sent two messages but not responded. Also, hotel informed us that we will not get loyalty points because we had booked through agency. Overall brand has a negative image.

Good city centre hotel

Tripadvisor 评级 4.0/5

Simon21a 经 TripAdvisor 认证的评论

My stay here did not start well as the hotel messed up the airport transfer on arrival and I was left stranded at 0430. They did, though, apologide with complimentary fruit, wine and bottled water and a free airport transfer on departure. Otherwise I enjoyed my stay. The room was comfortable (not lavish but standard Novotel standard), although the desk was a bit small. Breakfast was good and the bar and restaurant were lively and provided a good selection of food and drinks. There is also a fairly well-equipped gym too which looks quite new (and a swimming pool, which I did not use). The location is also very central, though I did not have time to explore the city. I would be happy to stay there again.

Thank you for sharing your feedback. We deeply regret the initial mix-up with the airport transfer and understand how frustrating that must have been. We're glad our efforts to make it right with the complimentary amenities and departure transfer were appreciated. It’s wonderful to hear that you enjoyed the rest of your stay, including the comfort of your room, breakfast, and our lively bar and restaurant. We're also pleased that our central location and gym facilities added to your experience. Thank you for your understanding, and we’d be happy to welcome you back in the future for an even smoother stay.

I WON'T STAY AGAIN

Tripadvisor 评级 1.0/5

Inspire37433098456 经 TripAdvisor 认证的评论

I stayed at this hotel last October 2025. During my stay, I lost some money from my room. I noticed that the room had been cleaned while I was out, as several items were moved and the bed had been made. In addition, I also lost my phone charger from the room. When I reported this to the receptionist, her response was very unprofessional. She appeared frustrated, hit the keyboard. Overall, many of the staff were not hospitable, and the experience was disappointing.

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. We always recommend guests store their valuables in the in-room safe for added security. While we have no confirmation that the items were taken by hotel staff, we take all concerns seriously. We truly regret that this affected your stay and will continue to review our procedures to ensure a more secure and comfortable experience for all guests.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 541 评论 9.5/10 位置
  • 537 评论 7.8/10 房间
  • 751 评论 8.9/10 服务
  • 9 评论 7.1/10 上网
  • 362 评论 9.1/10 早餐
  • 231 评论 8.8/10 清洁度
  • 200 评论 8.5/10 食物
  • 182 评论 5.1/10 舒适度

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