Swissôtel Wellness Resort Alatau Almaty 5 Sterne

Note Tripadvisor 4.5/5 34 Bewertungen


  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.


  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.


ALLSAFE geprüftes Hotel

Unsere Unterkünfte

Lage des Hotels

Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A

GPS:43.19633, 76.81227

Erreichbarkeit und Anbindung


Check-in ab - Check-out bis

Vor Ort
  • Schwimmbad
  • Parkplatz
  • Shuttle
  • Restaurant
  • Behindertengerechtes Hotel
  • Wellness
  • Klimaanlage
  • WLAN
  • Frühstück
  • Bar
  • Konferenzräume

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

TripAdvisor-Gesamtwertung  4.5/5  34 Bewertungen

My favorite hotel in Almaty

Note Tripadvisor 5.0/5

Jonathan M Zertifizierte TripAdvisor Bewertung

Excellent newest and famous hotel in Almaty. All season I have been there, area is clean, air also clean and freshness, on territory big coniferous trees, also have open pool. Hotel staff very kind, feel like at home ) Every time when I arrive to Almaty, I stay at this hotel

Dear D8256RGjonathanm, Warm greetings from Swissôtel Wellness Resort Alatau Almaty. Thank You for choosing our hotel and for sharing your impressions of our hotel with us. We really appreciate Your loyalty to our hotel. We are always happy to welcome You to Swissotel Wellness Resort Alatau Almaty and hope Your next stay will also be at the highest level. With best wishes, Department for interaction with guests.

The best hotel

Note Tripadvisor 5.0/5

Balnur Y Zertifizierte TripAdvisor Bewertung

We were in the Swissotel during the Christmas. It was perfect stay with our friends. The great hotel, beautiful nature, unique service, tasty food. We will come again for sure. Thank for the staff for good service

Dear Balnury2023, we really thank You for sharing this review about Your recent stay at Swissotel Wellness Resort Alatau Almaty. We are very glad that You enjoyed your stay. The whole team works very hard to provide a high standard of service and a warm, memorable experience. We will share Your comments with our employees. Thank You again for this touching feedback about your stay with us, we look forward to Your next visit. Sincerely, the Guest Relations Department.

Best hotel in Almaty.

Note Tripadvisor 5.0/5

A5019SKkamilas Reisen mit Freunden - Zertifizierte TripAdvisor Bewertung

One of the best hotel in Almaty. Beautiful nature and territory. Fresh air. Service is at the highest level. Very cosy and beautiful spa zone. Nice restaurants. I would definitely will come back very soon.

Dear A5019SKkamilas, we are very glad that You had a good holiday at our hotel. We are grateful for Your feedback. This is very important for us. We are very happy to please You as your words are motivation for us! We look forward to seeing You in our cozy Swissotel Wellness Resort Alatau Almaty! We hope Your next vacation will be unforgettable. Sincerely, the Guest Relations Department.

The perfect choice - way to go guest relations!

Note Tripadvisor 5.0/5

Roxes B Zertifizierte TripAdvisor Bewertung

Excellent customer service from guest relations dept, specially from Anel Italiyeva and Kamila, who went above and beyond to meet our needs. We were expecting less, but Anel managed to inspire us for good, so now we not only gonna stay there again but highly recommend that hotel to become one of your perfect choice. Not even mentioning amenities and location in general, cuz it’s just immaculate. Thank you Anel, thank you Kamila you are doing a fantastic job. I hope your management will recognize that in a best way possible to you.

Dear roxesb, thank You for your review! We are glad that You liked the hotel. Your feedback is very important for us. We are happy that You were satisfied and highly appreciated the service of our hotel. Your thanks to the staff of the GR department will be passed on. Looking forward to Your next visit to Swissôtel Wellness Resort Alatau Almaty. Sincerely, the Guest Relations Department!

Kein 5-Sterne Service .

Note Tripadvisor 3.0/5

Markus E Geschäfts-<br>reisende - Zertifizierte TripAdvisor Bewertung

Die Zimmer mit Balkon hatten einen wunderbaren Blick auf die Berge. Der tägliche Zimmerservice findet entweder gar nicht oder nur sehr oberflächlich. Gebrauchte Gläser werden nicht ausgetauscht. Handtücher gab es teilweise nur auf Nachfrage neu. Der chicken burger , den wir aufs Zimmer bestellt hatten , hatte einen vergammelten Geruch. Bei der Reklamation gab es wieder eine Entschuldigung noch das Geld zurück. Auf eine Beschwerde E-Mail während meines Aufenthaltes wurde nicht reagiert

Dear Mark Yuz, thank you for your feedback! We are glad that you liked the view of our hotel. We sincerely apologize for all the inconveniences that you had to face due to the lack of professionalism of the staff. All your comments about room service, towels, kitchen, will be taken into account and processed by the relevant departments. Our staff conducts weekly trainings to improve the service, and we hope that your next visit to Swissotel Wellness Resort Alatau Almaty will be much better. Sincerely, the Guest Relations Department

In Partnerschaft mit TripAdvisor

So bewerten andere Internetnutzer unser Hotel

  • 101 Bewertungen 7.4/10 Lage
  • 193 Bewertungen 7.3/10 Zimmer
  • 202 Bewertungen 6.9/10 Service
  • 122 Bewertungen 9.2/10 Ausstattung
  • 94 Bewertungen 8.5/10 Wellnessbereich
  • 85 Bewertungen 6.1/10 Essen
  • 78 Bewertungen 8.7/10 Frühstück
  • 68 Bewertungen 7.9/10 Sauberkeit

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