Novotel Living Almaty Jetisu 4 Sterne

Dear Leif S., Thank you for sharing your feedback. We sincerely apologize for the discomfort caused by the room temperature. We understand how important a comfortable climate is for a restful stay, and we regret that the seasonal air conditioning settings and external factors made it difficult to adjust. Your comments are valuable to us, and we will review possible solutions to improve temperature control for our guests in similar situations. We truly appreciate your understanding and hope to provide you with a more comfortable experience on your next visit. Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Lieber Thomas M., Herzlichen Dank für Ihr positives Feedback! Es freut uns sehr, dass Sie mit unserem Service und der Ausstattung zufrieden waren. Wir legen großen Wert darauf, unseren Gästen einen angenehmen und komfortablen Aufenthalt zu bieten, und Ihre lobenden Worte sind eine wunderbare Bestätigung für unser Team. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und Ihnen erneut einen hervorragenden Aufenthalt zu bieten! Mit freundlichen Grüßen, Karolina Kashkovarova Gästebetreuungsmanagerin von ibis und Novotel Living Almaty Jetisu.

Dear Georg-Michael B., Thank you for sharing your feedback! We’re delighted to hear that you enjoyed the complimentary upgrade to a studio with enhanced amenities. It’s always a pleasure to provide our guests with a little extra comfort whenever possible, and we’re thrilled that it made your stay even more enjoyable. We hope the upgraded space and features added to your overall experience and made your time with us memorable. If there’s anything specific about the studio or amenities that you particularly appreciated, we’d love to hear about it! It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future. Please don’t hesitate to reach out if we can assist with your next stay or make it even more special. Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear Martin B., Thank you for sharing your feedback following your stay with us. We are pleased to hear that you enjoyed our central location and appreciated the family-friendly room design, as well as the quality of food at our Line Brew restaurant. We regret to learn that the sofa bed was not comfortable and not prepared upon your arrival. Please accept our sincere apologies for this oversight. Your feedback regarding the sofa bed's comfort is valuable, and we will ensure our housekeeping team pays closer attention to such details to prevent this in the future. Regarding your early check-in request, we understand the disappointment, especially after a long journey. Early check-in is subject to room availability, and we regret that we were unable to accommodate this on this occasion. For future visits, we recommend our 2-bedroom apartments for larger groups, as you noted, and we hope to provide an even more enjoyable experience on your next stay. Thank you again for your comments, and we look forward to welcoming you back soon. Best regards, Karolina Kashkovarova Guest Relations Manager of ibis & Novotel Living Almaty Jetisu.

Sehr geehrter Herr K., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Living Almaty Jetisu. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Karolina Kashkovarova Gästebetreuerin von ibis und Novotel Living Almaty Jetisu.