Dear Robin S., Thank you for your kind words regarding the friendliness and cleanliness of our hotel. We are delighted to hear that you appreciated our professional hospitality. Your feedback is greatly valued, and we look forward to welcoming you back in the future. Best regards, ibis Lyon Sud Oullins

Dear Marcus M., Thank you for your kind feedback. We are pleased to hear that you appreciated our convenient location, cleanliness, and breakfast offerings. It is our goal to provide a comfortable experience for our guests, especially during transit. Best regards, ibis Lyon Sud Oullins

Vielen Dank, Herr K., für Ihre hervorragende Bewertung und Ihr positives Feedback zu unserem Hotel und unserem freundlichen Team. Wir freuen uns sehr, dass Sie unsere Lage und den Service unseres Teams geschätzt haben. Gleichzeitig bedauern wir, dass die Sauberkeit der Dusche nicht Ihren Erwartungen entsprochen hat. Wir nehmen Ihren Hinweis sehr ernst und werden dies mit unserem Housekeeping-Team besprechen. Wir hoffen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Das Rezeptionsteam ibis Lyon Sud Oullins

Liebe Frau H., vielen Dank für Ihre tolle Bewertung und Ihr positives Feedback! Es freut uns sehr, dass Sie Ihren Aufenthalt, die ruhigen Zimmer und die Freundlichkeit unseres Teams genossen haben. Vielen Dank auch für Ihre Anregung zum Getränkeautomaten. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen! Herzliche Grüße Ihr Team vom ibis Lyon Sud Oullins

Dear M., Thank you for your kind words about our team. We are delighted to hear that you found our staff to be friendly and attentive to your needs. Your feedback is greatly appreciated and motivates us to maintain our high standards of service. Best regards, ibis Lyon Sud Oullins

Dear Michael H., Thank you for your kind feedback. We are delighted to hear that you enjoyed our convenient location, peaceful atmosphere, and excellent breakfast. Your satisfaction is our priority, and we appreciate your continued support. Best regards, ibis Lyon Sud Oullins

Bonjour Monsieur G., Nous vous remercions sincèrement de ce commentaire et de ce gentil mot a propos de notre équipe. L'hotel étant situé en zone urbaine nous comprenons que cela puisse surprendre mais nous sommes ravis que le personnel ai pu combler cet aspect ! En espérant pouvoir vous accueillir de nouveau, HOTEL IBIS LYON SUD OULLINS

Sehr geehrte/r Gast, vielen Dank für Ihr Feedback zu Ihrem Aufenthalt im ibis Lyon Sud Oullins. Wir freuen uns sehr, dass Sie insbesondere unser Team sowie die Sauberkeit und den Service an der Rezeption so positiv bewertet haben. Ihre Hinweise zur engen bzw. ungünstigen Anordnung der Toilette sowie zur Geschwindigkeit im Restaurant und zur Qualität der Speisen nehmen wir aufmerksam zur Kenntnis und leiten diese an die zuständigen Teams weiter, um Verbesserungen zu prüfen. Wir hoffen, Sie bei einem zukünftigen Aufenthalt erneut begrüßen zu dürfen. Mit freundlichen Grüßen Das Empfangsteam ibis Lyon Sud Oullins

Sehr geehrte Frau T. vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu Ihrem Aufenthalt im ibis Lyon Sud Oullins zu teilen. Wir freuen uns sehr, dass Ihnen das Hotel, Ihr Zimmer, unser Restaurant sowie die Professionalität unseres Teams gefallen haben. Ihren Hinweis zur Umgebung nehmen wir aufmerksam zur Kenntnis, auch wenn dieser Aspekt nicht direkt vom Hotel beeinflusst werden kann. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Das Empfangsteam ibis Lyon Sud Oullins.

Dear Mr. S., We are sincerely sorry for what happened to your child and hope that they are doing better now. However, we were surprised by your comment regarding our staff. As soon as the situation arose, we did our best to assist you : we provided our first aid equipment, stayed by your side to support you and reassure your child, contacted emergency services, and directed you to the nearest hospital. We truly regret that our assistance did not meet your expectations. We wish you all the best and remain at your disposal should you need anything further. HOTEL IBIS LYON SUD OULLINS

Hello Matthias, Thank you so much for your wonderful feedback! We’re delighted to hear that your late arrival went smoothly and that you were able to enjoy a meal at our restaurant and a comfortable night in your room. It’s such a pleasure to know that you appreciated our team and their English skills, as well as the family-friendly atmosphere you noticed at breakfast. Your kind words mean a lot to us and encourage us to keep giving our best. We would be thrilled to welcome you back on your next trip to the south! Warm regards, The Team at ibis Lyon Sud Oullins

Dear Mr. B., Thank you very much for your positive feedback regarding your stay. We are pleased to hear that our team at the reception was helpful and friendly towards you. We look forward to welcoming you back with us soon. Sincerely, ibis Lyon Sud Oullins

Hello Christopher, Thank you very much for sharing your detailed feedback. We’re glad to hear that you appreciated the quality of the room and the friendliness of our staff. We sincerely apologize for the inconveniences you experienced, especially regarding the restaurant closure and the service during your visit to the wine bar. Your comments about the training of our team member are important, and we will make sure to improve our staff onboarding to avoid similar situations in the future. Regarding parking, please note that it cannot be reserved in advance, but we always do our best to accommodate our guests safely. We understand your concerns about the area and appreciate your vigilance. We hope to have the opportunity to welcome you back under better circumstances and provide you with a more seamless experience. Best regards, The ibis Lyon Sud Oullins team

Bonjour Tatjana, Merci beaucoup pour votre commentaire. Nous sommes heureux que notre emplacement, idéalement situé près de l’autoroute, ait facilité la poursuite de votre voyage. Au plaisir de vous accueillir à nouveau pour une nouvelle halte ! Bien cordialement, L’équipe ibis Lyon Sud Oullins

Bonjour Patricia, Merci beaucoup pour votre fidélité et ce retour positif. Nous sommes heureux que notre hôtel continue de répondre à vos attentes, que ce soit pour la propreté, la chambre, le petit-déjeuner ou encore les cocktails en soirée. Au plaisir de vous accueillir à nouveau très bientôt ! Bien cordialement, L’équipe ibis Lyon Sud Oullins

Hello MARC A., Thank you for your feedback and for your continued trust in our hotel. We are glad to hear that you generally enjoy staying with us. We are sorry that the room felt too warm during your recent stay. Our air conditioning system is designed to maintain the room temperature around 5°C cooler than the outside temperature, so if it reached 25–26°C indoors during extreme heat, this is within normal operating conditions. To enhance comfort in such situations, we are happy to provide additional fans upon request. Your comfort is our priority, and we continue to explore ways to make your stay as pleasant as possible, even during high summer temperatures. We hope to welcome you again soon for an even more comfortable and restful experience. Kind regards, The Ibis Lyon Sud Oullins Team

Good morning, Thank you for your kind words regarding our service, cleanliness, and breakfast. We are delighted to know that you had a positive experience at ibis Lyon Sud Oullins. We hope to see you again ! Best regards, Ibis Lyon Sud Oullins Team