Dear Guest, Thank you very much for taking the time to share your comments following your stay at Heritage Hotel FERMAI MGallery Split. We are delighted to receive your kind compliments. We will be sure to share your wonderful feedback with our entire team. Your satisfaction is the greatest reward for our staff, who work day after day to provide you with an impeccable level of service. We look forward to the pleasure of welcoming you back in the future. Yours sincerely, Team FERMAI

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay at Heritage Hotel FERMAI MGallery Split. We are truly pleased to hear that you appreciated our team’s friendliness and our privileged location. Providing warm, attentive service is one of our highest priorities, and we are grateful that this aspect of your experience made a positive impression. At the same time, we sincerely regret that other elements of your stay did not fully meet your expectations, especially considering your extensive experience as an ALL Diamond member and your appreciation for the MGallery brand. Our hotel is housed in a carefully preserved historic building, and while this heritage gives FERMAI its unique character and charm, it also presents certain architectural limitations in terms of space. We appreciate your feedback regarding the in-room amenities and welcome offering. Your comments are valuable, and we will review these aspects with our team to ensure they align as closely as possible with the expectations associated with the MGallery brand. Thank you again for your constructive feedback. We truly appreciate your loyalty to MGallery and hope to have the opportunity to welcome you back in the future and provide you with an experience that better reflects the standards and personalized hospitality we strive to deliver. Warm regards, Team FERMAI

Thank you very much for sharing your lovely feedback. We are delighted to hear that you enjoyed your stay at Heritage Hotel FERMAI MGallery Split and appreciated the intimate atmosphere of our boutique hotel as well as the warm hospitality of our team. It is wonderful to know that you had a great experience with our breakfast and that our staff contributed to making your visit memorable. Your kind words and congratulations to our General Manager are greatly appreciated and will be shared with the entire team. Thank you once again for choosing our hotel. We truly hope to have the pleasure of welcoming you back to Split for another enjoyable stay in the future. Warmest regards, Team FERMAI

Cher client, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Team FERMAI

Dear Guest, We very much appreciate your comments regarding your stay at the Heritage Hotel FERMAI MGallery Split . It is always a pleasure to receive positive feedback and will share your comments with our team. We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team FERMAI

Dear Guest, Thank you for sharing your feedback. We’re sorry to hear that you found your stay to be overpriced. As a small heritage boutique hotel, we take great pride in offering exemplary service and a highly personalized experience and we are happy you found our staff delightful. Our rates are set competitively based on our location and the season in Split, which is a very sought-after destination. Thank you for your comments regarding breakfast. Our offering is seasonal and prepared using only fresh ingredients. Alongside our buffet selection, we also provide à la carte options at no additional cost, allowing us to ensure that every dish is freshly prepared to our guests’ preferences. We truly appreciate your comments and will take them into consideration as we continue to improve. Thank you once again for your review. Warm regards, Team FERMAI

Dear Guest, Thank you so much for your lovely comments regarding your stay at the Heritage Hotel FERMAI MGallery Split. It is always a pleasure to receive such positive feedback. We will share your comments with our team and are confident this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team FERMAI

Madame Nadine, Nous vous remercions pour vos commentaires suite à votre séjour à Heritage Hotel FERMAI MGallery Split. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. team FERMAI

Dear Guest, Thank you so much for your kind words! We’re delighted to hear that you and your daughter enjoyed your stay and appreciated the calm, intimate atmosphere of the hotel. It's great to know the early check-in, room comfort, and attentive service made a positive impression. We truly value your feedback and look forward to welcoming you back for another memorable stay! Best regards, Team FERMAI

Dear Guest, Thank you for the kind words! We're really happy to hear that the location worked well for you. Being just outside the old city offers that ideal balance—easy access to everything without the noise and crowds at night. It’s great to know you could walk into town when needed and still come back to a quiet space to relax and get a good night’s sleep. We hope to welcome you back again soon! Best wishes, team FERMAI

Dear Guest, Thank you for your feedback. We appreciate your stay with us was comfortable and you found our rooms appealing in design and comfort. Our heritage building dates back to 1914, and due to its historical structure, there was unfortunately no space to create a large lobby area. However, we do offer a quiet and secluded outdoor terrace where guests are welcome to relax. Inside, our breakfast restaurant is also open for guests to sit in and enjoy during the afternoon. We hope your next stay with us will be more comfortable. Thank you once again and we wish you all the best. Team FERMAI

Dear Phillipe, We very much appreciate your comments regarding your stay at the Heritage Hotel FERMAI Split - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team FERMAI

Dear Marc, Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that you enjoyed your stay at our charming boutique hotel, and your kind words truly mean the world to our team. Providing a warm welcome for our guests is our top priority, and it’s always rewarding to know we succeeded. We hope to have the pleasure of welcoming you back again soon. All the best, team FERMAI.

Dear Anthony, Thank you so much for your kind words and for sharing your experience with us! We're delighted to hear that you enjoyed your stay and that our location, cleanliness, and attention to detail made a positive impression. It was our pleasure to help celebrate your birthday—your smile made it all the more special for us! We're especially glad you felt at home here; that’s exactly the kind of experience we aim to create for every guest. We truly appreciate your thoughtful feedback and can’t wait to welcome you back whenever your travels bring you our way again. All the best, team FERMAI

Dear Mr. S.C., We very much appreciate your comments regarding your stay at the Heritage Hotel FERMAI Split - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour à Heritage Hotel Fermai Split MGallery. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Dear Anna, Thank you for sharing your feedback! We're delighted to hear that you enjoyed the quality of the hotel, your room, the breakfast, and the welcoming service. We also appreciate your kind words about the comfort and décor of our property. We understand your point regarding the coffee machine, and we value your opinion. We are always looking for ways to enhance our guests' experience, and your suggestion will certainly be taken into consideration as we continue to improve our offerings. We hope to welcome you back in the future and provide you with another wonderful stay. All the best from team FERMAI.

Dear Mr. S., Thank you for sharing your feedback with us. We truly appreciate your patronage and understand your concerns regarding pricing. City hotels often reflect the demand for convenience and location, which can sometimes lead to higher rates. However, we strive to provide exceptional service and amenities to enhance our guests' experiences. As our high valued and returned guest we did provide a complimentary upgrade to our most exquisite room at the time of your arrival. We hope you got to enjoy the extra space and comfort. We hope to welcome you back to Split and our hotel. All the best from team FERMAI.