Dear Ms.S., Thank you very much for your feedback. We have distributed your comments to the respective departments to note for further improvement. I will personally share your comment with our chef, Batuhan, as he will be very happy to hear. We hope to have you and your family back again with us for an even better stay. Kind regards, Luna Guest Relations Manager

Dear Mr.G., Thank you very much for you kind review and rating. We are truly delighted you found your stay with us as amazing, and look forward to having you back again soon. Kind regards, Luna Guest Relations Manager

Dear Mr. P., Thank you for your feedback. We are truly sorry you faced incidents during your stay with us. We have noted your feedback and distributed it to responsible departments to ensure we improve accordingly. We hope to have you back to experience a better stay. Kind regards, Luna Guest Relations Manager

Dear Ms.A., Thank you for your feedback. We apologize regarding the check in process. We thank you for returning to our hotel and truly hope to have you back again with us. We have already placed a note on your profile to provide based on you chosen typology the same room if available :). Warm Regards, Luna Guest Relations Manager

Dear Mr.M., Thank you very much for your kind review and feedback. We hope to have you back with us this summer. Kind regards, Luna Guest Relations Manager

Cher Zenun, Merci pour votre excellent avis. Nous sommes ravis que vous ayez apprécié l'hôtel et la plage, et nous sommes ravis d'apprendre que nos collègues ont eu un impact aussi positif sur votre séjour. Vos aimables paroles à l'égard de notre équipe du petit-déjeuner et de notre thérapeute spa leur seront transmises, car cette reconnaissance est très importante pour notre équipe. Nous avons hâte de vous accueillir à nouveau pour une expérience mémorable au MGallery Green Coast. Cordialement, Selcuk Kurtul Directeur Général MGallery Green Coast

Chère Marie.Ak, Merci pour votre excellent avis et pour votre recommandation si chaleureuse. Nous sommes ravis d'apprendre que vous vous êtes senti bien accueilli tout au long de votre séjour et que le professionnalisme et la gentillesse de notre équipe ont eu un impact positif. Nous sommes ravis de savoir que vous avez apprécié le confort et la propreté de votre chambre, ainsi que la variété et la qualité de notre buffet de petit-déjeuner. Vos aimables paroles concernant le cadre et l'attention portée aux détails nous touchent beaucoup. Nous espérons vous accueillir à nouveau prochainement pour un autre séjour mémorable et agréable au MGallery Green Coast. Cordialement, Selcuk Kurtul Directeur général MGallery Green Coast

Cher AL, Nous vous remercions pour vos aimables commentaires. Nous sommes ravis de savoir que vous avez apprécié un séjour de qualité parmi nous et que vous avez profité à la fois du calme de notre hôtel et de son emplacement idéal pour découvrir le sud de l’Albanie. Nous serons heureux de vous accueillir à nouveau pour un autre séjour distingué et mémorable. Cordialement, Selcuk Kurtul Directeur Général MGallery Green Coast

Dear Dominique, Thank you very much for sharing your detailed feedback regarding your recent stay with us. We are delighted to read that you appreciated the beauty of our hotel, our team especially Sonela and the overall quality of your experience, from arrival to breakfast. At the same time, I am truly concerned by the inconvenience you faced on the third evening with crickets on your terrace. Please accept my sincere apologies for this unfortunate occurrence. While our property is surrounded by nature and the Ionian coastline, we have strict control measures in place and will reinforce them immediately to prevent such incidents from reoccurring. We greatly appreciate your loyalty as an ALL Gold member and your constructive comments on our sustainable initiatives and cleanliness. Please rest assured that your observations are taken seriously and will help us to continuously improve. We look forward to welcoming you back again, so that we may offer you an even more seamless and memorable stay by the Ionian Sea. Kind Regards, Selcuk Kurtul General Manager MGallery Green Coast

Dear Alexandre, Thank you for your wonderful feedback. We are delighted to know that you enjoyed an exceptional stay, the beauty of our unique location between the sea and the mountains, and the services that exceeded your expectations. We truly appreciate your kind words and look forward to welcoming you back to our little paradise for another memorable experience. Warm Regards, Selcuk Kurtul General Manager MGallery Green Coast

Dear Guest, Thank you for taking the time to provide such a detailed and balanced review of your stay. We are delighted to hear that you appreciated the room upgrade and welcome gift, as well as the warm and efficient welcome from our concierge, Alvina Aliko. It is also wonderful to know you enjoyed our beach location, comfortable and well-spaced lounge chairs, the flexibility of our restaurant hours, and the friendliness of our staff. At the same time, we sincerely regret that several aspects of your experience fell short of luxury expectations. Your comments regarding service responsiveness, housekeeping consistency, and in room functionality have been carefully noted. Since your stay, we have reinforced our housekeeping supervision and implemented an integrated room status tracking system to avoid missed cleanings or forgotten amenities. We also take your feedback on the bar and restaurant seriously. Serving cocktails in plastic cups in the evening does not reflect the premium experience we aim to provide, and this has been addressed with our F&B team. Additionally, while we are proud of the quality of our cuisine, we acknowledge your comments on menu variety and presentation. We are working on an expanded menu offering, and the Mosaic Restaurant will also be enlarged next year to improve comfort and layout for our guests. Your observations are invaluable as we continue refining our operations, and we hope to have the opportunity to welcome you back so you can experience these improvements firsthand. Kind Regards, Selcuk Kurtul General Manager MGallery Green Coast

Nous vous remercions sincèrement pour votre retour. Nous sommes ravis d’apprendre que vous avez apprécié la qualité des prestations offertes par notre hôtel. Cependant, nous sommes désolés d’apprendre que votre statut "Diamond" du programme Accor Live Limitless n’a pas été pleinement reconnu comme il se doit. Votre fidélité mérite une attention toute particulière, et il est clair que nous n’avons pas été à la hauteur de vos attentes à cet égard. Étant encore dans les premières semaines de notre ouverture, vos remarques sont extrêmement précieuses pour nous permettre d’affiner nos standards de service — en particulier pour nos membres les plus fidèles. Soyez assuré(e) que nous mettons tout en œuvre pour améliorer ce point dans les plus brefs délais. Nous espérons sincèrement avoir le plaisir de vous accueillir de nouveau prochainement et de vous offrir l’expérience privilégiée que vous êtes en droit d’attendre en tant que membre Diamond. Avec nos salutations distinguées, Selcuk Kurtul Directeur Général MGallery Green Coast