Mercure Dalat Resort

This is most exceptional Mercure Hotel I have ever stayed in past 15+ years travelling globally in Accor Hotel. The staff are Too friendly and we really felt very much at home. One of our friends (Benjamin) who fell during the trip was cared well by the team and they took extra miles to send him to hospital to do Xray with even taxi paid by the hotel. Something never happened to me in all Mercure hotels across the world. This hotel shall be rated 6* in terms of people touch, services and beautiful facilities. Special thanks to Ms Van, duty manager and her great team in assisting our room change, baggage movement and room upgrading. Also appreciation to the restaurant manager (forget the lady name) who has taken extra miles to accomodation my dietary requirement although the restaurant is short of staff. My friend Benjamin personally insisted that he want to pay high respect and appreciation to the inhouse nurse (Ms Hoa) in providing medical help and facitated to get him to hospital. Surely we will come back again if we are in Dalat. Great job to this fatanstic team led by Frank Weiss (Resort GM) who met us later. I always believe good soldiers must be having a good general behind.

We stayed 3 nights in Mercure Da Lat and all 3 nights were immaculate. They welcomed us with a nice warm drink which was very helpful since it was chilly on our way to Da Lat and Ms. Yen front desk was sooo nice and helpful with the check-in. Our spacious room has a balcony that comes with a garden view and a beautiful villa, I think we had an upgrade since the room we booked does not guarantee a balcony. It might be because we mentioned it was our anniversary, the upgrade was not mandatory but they still did it for us so we are very sooo grateful, thank you so much for the managers Ms. Van and Mr. Duc for the amazing experience. Big appreciation for Mr. Hung, Mr. Tuan, and Mr. Khoi for helping us getting used to Da Lat too, we definitely was going to be lost and clueless without this amazing front desk team. We also want to thank the housekeeping team for being the best and kindest people ever, our room was definitely not very easy to be made So much love to the team, will definitely visit again so see you soon!

Très bel hôtel récent avec belles chambres très confortables Nous avons réservé il y a 3 mois et nous avons été placés loin du lobby dans la " villa " la plus éloignée !!!!! Salle à manger de petit déjeuner ( excellent d'ailleurs ) extrêmement bruyante où la musique ne laisse pas place à la discussion ......buffets du petit déjeuner très mal conçus ......1 seule machine à café pour toute la salle et qui tombe en panne régulièrement ....Incroyable !!!!! Le personnel ne maîtrise absolument pas l'anglais .....mais est ce vraiment nécessaire ? , 95 % de sa clientèle est asiatique ...la langue anglaise n'est donc vraiment pas un souci pour le staff . Nos amis ont trouvé sous leur lit des papiers et un paquet de cigarettes !!!!!! La musique est omniprésente dans cet hôtel où que vous soyez à fort volume et dès 07h30 le matin ( musique française extrêmement ringarde) Après discussion rapide avec la manager , aucune excuse , celle ci se contentant de me dire que mes remarques sont importantes pour elle ......... Le mercure Dalat resort .....un hôtel qui ne mérite certainement pas ses 5 *

Si vous appréciez la tranquillité évitez le Mercure Dalat resort : - Impossible de communiquer au téléphone avec la réception car le piano est trop fort - Musique d'ambiance dans le jardin et le couloir audible dans la chambre qui commence à 7h15 le matin Si vous espérez un service de qualité, évitez le Mercure Dalat resort : - Lunette des toilettes cassée - Pas de chauffage contrairement à ce qui est indiqué sur la réservation - Pas de poubelle dans la salle de bains

Tout était parfait. Personnel très disponible et avenant