Dear Marco B. S., Thank you very much for staying at Mondrian Hong Kong and for sharing your kind feedback. We are delighted to hear that you enjoyed our convenient location and that our team provided friendly assistance throughout your stay. If you have a moment, we would be grateful if you could share your experience on Tripadvisor, as your comments are greatly appreciated by both our team and future travellers. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you back again soon. Warm regards, Hyde Sit Mondrian Services Manager

Dear Jacobus M., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your welcome drink, amenity, and the alternative benefits provided during your visit. I would like to sincerely apologize for the "chaotic" atmosphere you experienced in our lobby. While we strive to maintain a vibrant environment, I am sorry that the high volume of guests made your arrival and departure feel overwhelming. We are currently looking into ways to better manage our peak flow to ensure a more seamless experience for our guests. I also appreciate your comments regarding the room size. While our room layouts are designed to maximize comfort within our unique building structure, we value your honesty as it helps us manage expectations for future visits. It is a regret that we didn't get to say a proper goodbye due to the busy atmosphere at the front desk. At the same time, I would like to mention that our concierge team was pleased to assist with your luggage at the time of check-out. Upon reviewing our service to better understand how we can improve, we noted that your wait to collect your luggage was kept to a minimum; however, we understand that the overall lobby environment still felt hurried. We hope to have the opportunity to welcome you back in the future and provide you with the tranquil, high-quality experience you deserve. Sincerely, Ahmed Javiz Duty Manager

Dear Hugo W., Thank you for the thoughtful feedback regarding your recent stay with us. We are pleased to hear that you found our hotel to be centrally located and easily accessible, with nice accommodations and a motivated staff. Your comments about the rooms being well-suited for leisure travelers, as opposed to business guests who may require a dedicated lounge, are duly noted. We appreciate you sharing this perspective, as it helps us better understand the needs of our diverse clientele. We are delighted that you enjoyed our excellent breakfast offerings and the beautiful decor throughout the hotel. Your feedback on the amount of paperwork involved during check-in, despite electronic pre-registration, is also appreciated, and we will review our processes to identify opportunities for further streamlining. We are honored that you chose to stay with us, and we are grateful for you taking the time to share your impressions. If you have a moment, we would be incredibly appreciative if you could leave a review on TripAdvisor. Your feedback not only helps other travelers make informed decisions, but it also provides invaluable guidance to help us continuously enhance our services and facilities. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Once again, thank you for your feedback. We very much look forward to welcoming you back in the future for another memorable stay Warm regards, Hyde Sit Mondrian Services Manager

Dear Steven K., Thank you for the wonderful feedback about your stay with us at the Mondrian Hong Kong. We are delighted to hear that you found our location to be fantastic, right in the heart of the city. Your kind words about our room with beautiful view of the Hong Kong island skyline, are greatly appreciated. We understand your suggestion about having a more convenient space to freshen up and change, especially given the late checkout time. We will certainly look into providing a more suitable area for this purpose, as guest comfort and convenience are of the utmost importance to us. Regarding our sustainability efforts, we strive to be transparent about our policies, and we appreciate your feedback. We will review this aspect to ensure our guests have a clear understanding of our initiatives. Rest assured, we are committed to operating in an environmentally responsible manner. Thank you for taking the time to share your experience. Your comments will help us identify areas for improvement and continue enhancing the Mondrian Hong Kong experience. We hope to have the opportunity to welcome you back in the future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Mr. S., Thank you so much for the wonderful feedback about your recent stay. It brings us great joy to know that our staff took excellent care of you during your visit and our hotel is a a prime location for exploring Hong Kong. We are especially pleased to hear that the breakfast team contributed to your overall satisfaction and well-being. Providing a high-quality dining experience is a crucial part of our hospitality offering. To motivate us on our pursuit for excellence, we would greatly appreciate if you could take a moment to share your experience on Tripadvisor with other likeminded travelers via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you back soon for another unforgettable experience. Please let us know if we can assist you with any future reservations. Warm regards, Hyde Sit Mondrian Services Manager

Dear Ms. B., Thank you for your wonderful review and for sharing your positive experience at our hotel! We're thrilled you enjoyed the amazing view from your room. We're delighted to hear that you found your room clean and well-insulated, providing a peaceful and comfortable stay. We appreciate your kind words about our housekeeping service and the helpful advice provided by Gerald regarding airport transportation on October 1st. We're glad he could assist you in avoiding potential traffic disruptions. We appreciate your feedback and will continue to strive for excellent service and guest satisfaction. We hope to welcome you back for another enjoyable stay in the future! Sincerely, Hyde Sit Mondrian Services Manager