Dear Sehyeok Y., Thank you for taking the time to share your feedback following your stay with us. We are sorry to learn that our facilities did not fully meet your expectations. As a lifestyle hotel located in the heart of Tsim Sha Tsui, Mondrian Hong Kong is thoughtfully designed to maximize space efficiency while providing guests with a contemporary and vibrant stay experience in one of the city's most dynamic neighborhoods. While we do not have a swimming pool or an Executive Lounge, our facilities are curated to complement the needs of modern travelers. Our fitness center is equipped with more than 10 different types of exercise machines and equipment, allowing guests to maintain their workout routines during their stay. In place of a traditional lounge, we are proud to offer our award-winning Avoca Bar on the 38th floor, where guests can enjoy a unique atmosphere, innovative cocktails, and breathtaking views overlooking Victoria Harbour. The venue has become a popular destination for both visitors and locals, which can occasionally create a lively and energetic ambiance, particularly during peak periods. Regarding the breakfast venue, we regret that the setting felt crowded during your visit. We understand that comfort and space are important aspects of the dining experience, and we appreciate your comments as they help us identify opportunities to enhance our guest journey. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and showcase the many unique experiences that Mondrian Hong Kong has to offer. Warm regards, Christy Wong Duty Manager

Dear Yunji L., Thank you for selecting Mondrian Hong Kong and for taking the time to share such a detailed, glowing review of your stay. We are delighted to learn that our early check-in, handwritten welcome card, and harbor views exceeded your expectations. It is wonderful to hear that Jaeyoon and Nelson made such memorable impressions with their thoughtful hospitality, from explaining our amenities to arranging your wine service. We are also thrilled that you appreciated our design aesthetic, welcome treats, Malin+Goetz bath amenities, and glass elevator views. At the same time, we sincerely appreciate your constructive notes regarding the milk tea consistency and the grooming standards observed during breakfast. Your feedback regarding the nail art during food service has been shared with our food and beverage leadership to ensure strict hygiene standards and professionalism are upheld across all touchpoints. Should your schedule permit, we would be honored if you could post your review on TripAdvisor using this link (https://www.tripadvisor.com.hk/UserReviewEdit-g294217-d20…-MondrianHongKong-Hong_Kong.html). Your comprehensive feedback is invaluable for future travelers and brings great motivation to our entire team. Thank you once again for your patronage, and we eagerly look forward to welcoming you back for another exceptional stay. Warm regards, Hyde Sit Mondrian Services Manager

Dear Sunghee L., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to learn that you enjoyed our convenient location, efficient check-in and check-out process, and the friendly service provided by our doormen. It is wonderful to know that these aspects contributed positively to your experience. At the same time, we sincerely regret that the harbour view from your Harbour King Room did not meet your expectations. Your comments are greatly appreciated and have been noted. As a gesture of our commitment to enhancing your future stays, we have added a preference to your profile for a high-floor room with the best available harbour view, subject to availability at the time of booking and check-in. Thank you once again for your valuable feedback. We truly appreciate your support and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Warm regards, Christy Wong Duty Manager

Dear Jahyeon S., Thank you for the fantastic review of Mondrian Hong Kong. We are delighted to know that you enjoyed our convenient location and found your room clean and comfortable. We are also pleased that our team was able to assist effectively when a member of your group misplaced their phone. Providing prompt support and ensuring our guests feel well cared for are always our priorities. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would not only help other travelers make informed decisions, but it would also serve as valuable feedback to help us continue enhancing our services. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you for your kind feedback. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Christy Wong Duty Manager

Dear Yeonho Yang, Thank you for choosing Mondrian Hong Kong and for taking the time to share your feedback following your stay. We are delighted to hear that you enjoyed our prime location, friendly team, and the stunning views from the Roof Garden. It is especially wonderful to know that Gerald made such a positive impression with his kindness and helpful service; your kind words have been passed along to him with pleasure. At the same time, we have noted your constructive feedback regarding our breakfast menu composition and have shared this with our culinary team as we continuously work to refine our dining offerings. Thank you once again for your patronage, and we look forward to the privilege of welcoming you back in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Bumil L., Thank you so much for taking the time to share such a detailed and glowing review of your recent stay with us at Mondrian Hong Kong! We are absolutely thrilled to hear that you consider us a hotel you want to stay at again. It is fantastic to know that our prime Tsim Sha Tsui location made your travels effortless—from the nearby MTR station and A21 airport bus to the incredible local dining options right at our doorstep. We are also glad that you found your room to be cozy, clean, and well-designed for comfort, and that our rooftop smoking area provided a memorable spot to take in the magnificent Hong Kong night view. As an esteemed ALL Accor Gold member, we are delighted that your room upgrade to an ocean view exceeded your expectations and that our team’s friendly service made you feel well cared for. At the same time, we greatly appreciate your candid feedback regarding your welcome drink. We regret that this particular aspect of your stay fell below your expectations. Please rest assured that we are sharing your comments with our beverage team so we can review and improve the quality of our welcome offerings. Thank you once again for your loyalty and for choosing Mondrian Hong Kong. We truly look forward to welcoming you back for another exceptional stay soon! Sincerely, Ahmed Javiz Duty Manager

Dear Sejin P., Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly delighted to hear that you enjoyed our location and that our team’s kindness left such a positive impression on you. It is wonderful to know that our welcome amenities and room upgrade contributed to a satisfying experience during your time with us. We sincerely value your loyalty as a Platinum member of the ALL – Accor Live Limitless programme. We also appreciate your candid feedback regarding the changes to the Stay Plus system. we are constantly sharing guest feedback with our corporate teams to help improve our services and loyalty benefits. Thank you once again for choosing to stay with us. We look forward to welcoming you back soon and providing you with another memorable experience. Sincerely, Ahmed Javiz Duty Manager Mondrian Hong Kong

Dear Chae W. K., Thank you for choosing Mondrian Hong Kong and for taking the time to share your wonderful feedback following your recent stay. We are absolutely thrilled to hear that you enjoyed our prime location and experienced fast, friendly service throughout your visit. It is a true honor that our Guest Experience team, especially Jennifer, could contribute to creating an unforgettable birthday celebration for you. Your heartfelt compliments will definitely be passed to her and other team members. We would be deeply grateful if you would consider taking a moment to share your memorable experience with the global travel community on TripAdvisor. Your kind endorsement is highly valuable to prospective travelers and serves as a fantastic source of motivation for our entire team. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for celebrating your special day with us, and we look forward to the privilege of welcoming you back for many more exceptional stays in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Bonghee L., Thank you for choosing Mondrian Hong Kong and for taking the time to share your feedback following your recent stay. We are delighted to hear that you enjoyed our good location and found your room to be clean and in excellent condition. It is also wonderful to know that our team members left a positive impression with their friendly service. We also appreciate your honest rating regarding our breakfast selection, and your comments have been shared with our culinary team as we continually look for ways to enhance and diversify our morning offerings. We would be deeply grateful if you would consider taking a moment to share your pleasant experience with the global travel community on TripAdvisor. Your valuable insights are highly appreciated by fellow travelers and serve as a fantastic motivation for our entire team. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your patronage, and we look forward to the pleasure of welcoming you back for another exceptional stay in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Ms. P., Thank you very much for taking the time to share your wonderful feedback with us, and for your continued loyalty as a valued Classic member. We are delighted to hear that you enjoyed our convenient location with easy access to the subway, and that our team’s friendliness and energy made a lasting impression on your stay. Your kind words truly mean a great deal to us, especially knowing that you found this level of service distinctive. Thank you once again for your generous comments and support. We look forward to welcoming you back to Mondrian Hong Kong for another memorable stay in the near future. Warm regards, Dilys Chan Duty Manager Mondrian Hong Kong

Dear Mr. K., Thank you very much for taking the time to share your positive feedback with us, and for your continued loyalty as a valued Classic member. We are delighted to know that you enjoyed the beautiful scenery and appreciated the neat and compact design of our hotel, making it suitable for business travel. Your kind comments are truly encouraging to our team. Thank you once again for your support. We look forward to welcoming you back to Mondrian Hong Kong for another pleasant and comfortable stay in the near future. Warm regards, Dilys Chan Duty Manager Mondrian Hong Kong

Dear Mrs. K., Thank you very much for taking the time to share your kind feedback with us, and for your continued loyalty as a valued gold member. We are delighted to hear that you enjoyed our convenient location and, most importantly, the warm and friendly service provided by our team. Your kind words are truly appreciated and serve as great motivation for us to continue delivering memorable experiences. Thank you once again for your support. We look forward to welcoming you back to Mondrian Hong Kong for another wonderful stay in the near future. Warm regards, Dilys Chan Duty Manager Mondrian Hong Kong

Dear Seunghwan C., On behalf of the entire team at Mondrian Hong Kong, I would like to extend my heartfelt gratitude for your generous words and thoughtful reflections on your recent stay. It is truly rewarding to know that our service, hospitality, and attention to detail contributed to what you describe as the perfect and happiest completion of your trip. Your appreciation of our kindness, guidance, and commitment to cleanliness and tidiness reaffirms our dedication to creating memorable experiences for every guest. We are delighted that you felt so warmly welcomed and that your time with us was marked by comfort and satisfaction. We would be honored if you could share your impressions on TripAdvisor, as your feedback will inspire future travelers and encourage our team to continue striving for excellence. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you back to Mondrian Hong Kong for another exceptional stay. Warm regards, Hyde Sit Mondrian Services Manager

Dear Sangkyu P., Thank you for choosing to stay at Mondrian Hong Kong and for taking the time to share your wonderful feedback following your recent visit. We are absolutely delighted to hear that you enjoyed our prime location and that the view from your room was highly memorable. Most importantly, we are incredibly proud of your kind recognition of our Korean team member Jae-yeon. Delivering warm, professional, and clear communication is a core part of our service philosophy, and it brings us immense joy to know that Jae-yeon's attentive explanations and outstanding hospitality stood out. I will be sure to share your generous compliments with her personally, as I know it will serve as a fantastic encouragement to her and the rest of our team. We would be deeply grateful if you would consider sharing your positive experience with fellow travellers on TripAdvisor. Your valuable endorsement inspires our entire team to continue maintaining our high standards of service. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your patronage, and we look forward to the true pleasure of welcoming you back for another exceptional stay in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Jihun L., Thank you for choosing to stay at Mondrian Hong Kong and for taking the time to provide us with your detailed feedback via the Accor app following your recent visit. We are pleased to hear that you found your room to be in good condition, well-maintained by our housekeeping team. Most notably, we are incredibly proud of Pauline at checkout and the Korean staff member Jaeyoon who assisted you. It is wonderful to know that her outstanding friendliness and thoughtful care had brighten your experience, and I will be sure to share your high praise with them. However, we deeply regret that other aspects of your stay fell short of the premium experience we aim to provide, particularly as an ALL Platinum member. Please accept our sincere apologies for the inconvenience at check-in process and the lack of seamless loyalty recognition. We also take your comments regarding the breakfast restaurant seriously, including the staff attentiveness, the food quality, the limited menu variety, and the specific oversight with your egg order. Your valuable feedback has been shared directly with our Front Office and Food and Beverage management teams to ensure we refine our service flow, enhance our loyalty member awareness, and improve our dining execution moving forward. Thank you once again for your constructive comments, and we look forward to the privilege of welcoming you back to deliver a far better experience in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Sun A. K., Thank you for choosing Mondrian Hong Kong once again and for taking the time to share your feedback following your second visit to our hotel. We are genuinely delighted to hear that you remain satisfied with our prime location and that our team members provided you with the same warm and friendly hospitality that you experienced during your first stay. However, we have noted your comments regarding the ocean view room allocation; while we are glad we could offer a complimentary upgrade, we understand your disappointment regarding the floor level and will certainly take this into consideration to better align with your preferences for your next visit. We would be very grateful if you would consider sharing your experience as a returning guest on TripAdvisor. Your valuable insights help us continue to refine our guest recognition and serve as a wonderful encouragement to our team. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your loyalty and constructive feedback, and we look forward to providing you with a more seamless and personalized welcome on your third visit. Warm regards, Hyde Sit Mondrian Services Manager

Dear Dong W. J., We're so happy to hear that you've had a pleasant stay at Mondrian Hong Kong and you enjoyed our location. We always endeavor to provide exceptional quality and value for our community and encouraging testimonials such as yours really push us to keep going. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would not only help other travelers make informed decisions, but it would also serve as valuable feedback to help us continue enhancing our services. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to hosting you again. See you soon! Warm regards, Christy Wong Duty Manager

Dear Sung H. Y., Thank you very much for staying at Mondrian Hong Kong and for taking the time to provide such detailed feedback. We truly appreciate your overall rating of 80/100 and are pleased to hear that you enjoyed our location, comfortable accommodation, and the upgraded room experience, as well as your welcome drink. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. Please accept our apologies for the shortcomings you experienced during check‑in, restaurant dining, cleanliness, service interactions, and WiFi performance. Your comments will be shared with the respective teams for immediate review. We understand how important these elements are to creating a seamless and rewarding stay, and we are committed to improving in these areas. We also note your feedback regarding sustainability initiatives, in‑room dining, and your dinner experience. Your comments provide us with valuable insight into where enhancements are most needed, and we will continue working closely with our culinary, housekeeping, and guest experience teams to deliver a higher and more consistent standard of service. Thank you once again for your thoughtful feedback. We hope to have the opportunity to welcome you back and provide a smoother and more enjoyable stay. Warm regards, Hyde Sit Mondrian Services Manager

Dear Ms. K., Thank you for choosing Mondrian Hong Kong, and for taking the time to write us a review. We are delighted that you enjoyed our location and design of the hotel. Also, we are glad that you were satisfied of the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To help us continue our pursuit of excellence, we would greatly appreciate if you could take a moment to share your experience at Mondrian Hong Kong with other likeminded travellers on Tripadvisor via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you again in Mondrian Hong Kong. Best regards, SAM TAN Duty Manager