Dear Mr. Yuko Y. and Mr. Y. K., Thank you for choosing Swissôtel Living Jakarta Mega Kuningan and for taking the time to share your feedback. We sincerely appreciate your comments and regret to learn that your stay experience did not meet your expectations. Please accept our apologies for any inconvenience caused. Your feedback has been shared with our team as we continue to improve our service. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Sohei S., Thank you for choosing Swissôtel Living Jakarta Mega Kuningan once again and for sharing your wonderful review. We are truly grateful for your continued trust and loyalty. It is a pleasure to know that you always enjoy a comfortable stay and appreciate our clean, well-maintained rooms. Your kind words about our team mean a lot to us, especially your recognition of Jia. We will be delighted to share your compliments with her, as we are sure they will make her day. We look forward to welcoming you back for many more comfortable stays. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Kentaro T., Thank you for choosing Swissôtel Living Jakarta Mega Kuningan and for sharing your feedback. We are delighted to know that you enjoyed our facilities, convenient location, and shared amenities. Thank you as well for your comment regarding the toothpaste. We appreciate your feedback and will share it with our team as we continue to improve our guest experience. We look forward to welcoming you back for another pleasant stay soon. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Shingo S., Thank you for choosing Swissôtel Living Jakarta Mega Kuningan and for sharing your experience with us. We are pleased to know that you enjoyed your stay, especially our quiet location, delicious breakfast, friendly team, smooth reservation process, and comfortable room. We are happy that our service and cleanliness made your stay enjoyable. We sincerely apologize for the inconvenience regarding the incomplete supplies and the confusion during your early morning checkout. We appreciate your feedback and will share it with the relevant teams to improve our service and communication. Thank you again for your valuable comments. We look forward to welcoming you back for another comfortable stay with us. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Sohei S., Thank you for choosing Swissôtel Living Jakarta Mega Kuningan and for sharing your wonderful review. We are truly delighted to know that you have enjoyed a comfortable stay with us throughout your 61 nights this year. Your continued trust and loyalty mean a great deal to us, and it is especially rewarding to hear that you have been consistently satisfied with your experience. Your kind recognition of our Housekeeping team for maintaining the cleanliness of your room is sincerely appreciated. We will be delighted to share your compliments with the team, as they will be encouraged to know their efforts have made your long stays comfortable and enjoyable. Thank you once again for your continued support. We look forward to welcoming you back for many more memorable stays in the future. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Akihiro F., Thank you for your loyalty as an Accor Live Limitless Gold member and for choosing Swissôtel Living Jakarta Mega Kuningan. We are delighted to know that you are satisfied with our room design, facilities, and overall quality, and that you enjoyed your dinner at EMBER Restaurant, especially the beef dishes. Your kind words and continued recognition of our improvements mean a lot to us. We also sincerely appreciate your constructive feedback regarding the sauna temperature and WiFi coverage in certain areas. Please rest assured that your comments have been shared with the relevant teams for further review and improvement. Thank you once again for your support. We look forward to welcoming you back and providing an even better experience on your next stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Katsuyoshi U., Thank you very much for sharing your feedback with us. We are pleased to know that you had a comfortable stay and enjoyed the quiet room environment as well as the variety and quality of our breakfast. At the same time, we sincerely apologize for the shortcomings you experienced regarding room cleanliness. We understand your concern, especially as our property is still relatively new, and we regret that the consistency of housekeeping service did not meet your expectations. Please be assured that your comments regarding floor cleaning and service consistency have been shared with our Housekeeping team for immediate review and improvement. Your feedback is very valuable to us as it helps us identify areas where we can do better. We truly appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and improved experience. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Sohei S., Thank you for your kind feedback and for your continued loyalty. We are delighted to know that you consistently enjoy your stays with us, and it is truly an honor to have welcomed you six times this year for a total of 38 nights. Your appreciation of our attentive service, clean rooms, breakfast, and responsiveness means a lot to our team. We are happy to hear about your experience at the breakfast counter. Being recognized by name is something we strive for, and we will be sure to share your kind words with our team member. Thank you once again for your support. We look forward to welcoming you back again soon. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Ms. Sekiya E., Thank you very much for taking the time to share your detailed feedback and for choosing Swissôtel Living Jakarta Mega Kuningan. We are delighted to know that you were pleased with the room layout, size, and facilities especially the kitchen and breakfast. It is always rewarding to hear that our guests are mostly satisfied with their stay. At the same time, we sincerely apologize for the longer check-in process you experienced. We truly appreciate your constructive feedback regarding the time required to complete the registration, especially for multiple guests. Please be assured that we will review this with our team to find ways to make the process smoother and more efficient. Thank you once again for your thoughtful comments. We look forward to welcoming you and your family back for an even more seamless experience in the future. Warm regards, Teguh Utomo Front Office Manager

Dear Mr. Toshiya A., Thank you very much for your thoughtful and detailed feedback. We are delighted to know that you found the room clean and the overall environment relaxing. Your kind appreciation of the room finishes, color selection, cleanliness, and the design of our common areas truly means a lot to us. We sincerely look forward to welcoming you back for another pleasant and refined stay in the near future. Warm regards, Teguh Utomo Front Office Manager

Dear Mr. Akira K., Thank you very much for taking the time to share your feedback and for choosing Swissôtel Living Jakarta Mega Kuningan. We are delighted to hear that you enjoyed the Japanese food at our morning buffet and found it delicious. Your positive feedback is truly appreciated and will be shared with our culinary team as encouragement to continue delivering quality dining experiences. At the same time, we sincerely apologize that your experience with our Wi-Fi service as well as the check-in and check-out processes did not meet your expectations. Please accept our apologies for any inconvenience this may have caused. Your comments are very valuable to us and have been shared with the relevant teams for immediate review and improvement to ensure a smoother and more comfortable experience for our guests. Thank you once again for your kind feedback. We truly value your input and hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Teguh Utomo Front Office Manager

Dear Mr. Fukumoto N., Thank you very much for your feedback. We are pleased to know that you found the room clean and your stay comfortable. We sincerely apologize for the inconvenience you experienced with the Wi-Fi, the check-out process, and breakfast. Your comments have been shared with the relevant teams as valuable input for improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you again with a better experience in the future. Warm regards, Teguh Utomo Front Office Manager

Dear Mr. Yasuo S., Thank you very much for sharing your feedback and for being our valued Accor Live Limitless Gold Member. We are pleased to know that you were satisfied with the daily room cleaning and found it to be very good. We are also glad to hear that your late-night check-in and early morning check-out were handled smoothly and stress-free. Providing a seamless and comfortable experience at all times is very important to us, especially for our valued members. Thank you once again for choosing Swissôtel Living Jakarta Mega Kuningan. We truly appreciate your loyalty and look forward to welcoming you back in the future. Warm regards, Teguh Utomo Front Office Manager

Dear Mr. Ryotaro H., Thank you very much for sharing your feedback with us. We are delighted to know that you had a comfortable stay and that our team’s warm hospitality made a positive impression throughout your visit. At the same time, we sincerely apologize for the inconvenience caused by the unstable Wi-Fi speed. Your feedback is very valuable, and our IT team has been notified to further check and improve the connection quality, especially in the guest rooms. We truly appreciate your time and look forward to welcoming you back for an even smoother and more enjoyable stay. Warm regards, Teguh Utomo Front Office Manager

Dear Mr. Nakanishi T., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the comfort of our facilities, especially the quiet room, well-controlled air conditioning, and the convenience of having a bathtub that fills with ample hot water. Your kind words are truly appreciated and motivate our team to continue providing a relaxing and comfortable experience for all our guests. We look forward to welcoming you back again soon for another pleasant stay. Warm regards, Teguh Utomo Front Office Manager

Dear Mr. Takeru M., Thank you very much for sharing your thoughtful review. We are truly delighted to hear that our warm welcome, smooth arrival experience, and relaxing hotel atmosphere helped you feel comfortable after a long day. We are pleased that you enjoyed the cleanliness of your room as well as the home-like facilities and the beautiful Jakarta skyline. Your kind words for our team, including the staff member who assisted you in Japanese, are sincerely appreciated. It is also wonderful to know that you enjoyed our breakfast selection, including the Japanese and Indonesian dishes. Your feedback regarding the bed arrangement is well noted, and we will keep this in consideration for future improvements. Thank you once again for choosing Swissôtel Living Jakarta Mega Kuningan. It was a pleasure having you, and we look forward to welcoming you back on your next visit to Jakarta. Warm regards, Teguh Utomo Front Office Manager

Dear Mr. Tsutomu I., Thank you very much for sharing your feedback regarding your recent stay with us. We truly appreciate your time in providing these valuable comments, which help us to continuously improve our service quality. We sincerely apologize for the inconveniences you experienced, particularly with the breakfast preparation timing, Wi-Fi connection, and check-in process. Please rest assured that your feedback has been shared with the relevant departments for immediate review and corrective action to ensure smoother service delivery in the future. We appreciate your understanding and constructive input, and we hope to have another opportunity to welcome you back and provide a more seamless and satisfying experience. Warm regards, Teguh Utomo Front Office Manager

Dear Mr. Akao K., Thank you very much for sharing your feedback! We are delighted to know that you had a pleasant week-long stay with us at Swissôtel Living Jakarta Mega Kuningan. It’s wonderful to hear that you appreciated the spacious desk and in-room washer and dryer — we’re glad these amenities made you feel just like at home during your business trip. Thank you once again for your kind words. We look forward to welcoming you back soon for another comfortable and homely stay in Jakarta. Warm regards, Teguh Utomo Front Office Manager

Dear Mr. Toshiomi F., Thank you very much for sharing your feedback with us. We are pleased to know that you had a comfortable stay and appreciated the cleanliness and overall experience at our property. We have noted your comment regarding the Wi-Fi connection, and our IT team is currently reviewing this to ensure a more stable and seamless connection during your next visit. We truly value your feedback and look forward to welcoming you back to Swissôtel Living Jakarta Mega Kuningan soon. Warm regards, Teguh Utomo Front Office Manager