Dear Valued Guest, Thank you sincerely for sharing your wonderful feedback with us. We are delighted to know that you and your partner had a wonderful time and that the hospitality of our team, particularly everyone at the Raffles Club, helped make your stay so enjoyable. We also appreciate your thoughtful feedback regarding WiFi speed and late night noise, and we look forward to welcoming you back for an even more restful and memorable stay. Warmest regards, Giordano Faggioli General Manager Raffles Jakarta

Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are truly delighted to know that our team's warm hospitality, your comfortable room, and thoughtful touches such as the handwritten message card and the carefully prepared room made your business stay so memorable. We look forward to welcoming you back to Raffles Jakarta, where you will always be welcomed as part of our family. Kind regards, Giordano Faggioli General Manager Raffles Jakarta

Dear Valued Guest, Thank you very much for sharing such a heartfelt review following your stay at Raffles Jakarta. It brings us immense joy to know that your experience, from the warm welcome at arrival to the elegant dining moments at Arts Café, left such a memorable impression. We are especially delighted that our Front Desk colleague’s kindness and thoughtful communication made you feel comfortable and cared for from the very beginning. Your beautiful words about the cleanliness, design, and atmosphere of the hotel truly mean a great deal to us. At Raffles Jakarta, we always hope to create not simply a stay, but moments of warmth, beauty, and belonging that remain long after departure. Although we are sorry you were unable to attend The Lion King Live concert this time, we would be absolutely honored to welcome you back for a longer and even more magical stay in the future. Until then, please know you will always have a home with us here at Raffles Jakarta. Warm regards, Fachrul Reza Head Butler Raffles Jakarta

バン様 この度は、Raffles Jakartaにご宿泊いただき、誠にありがとうございます。また、温かいお言葉をいただき、大変嬉しく思います。お客様にとって、素晴らしい体験を提供できるようスタッフ一同努めております。今後ともお客様のご期待に添えますよう、尽力いたしますので、ぜひまたのご利用をお待ちしております。 敬具、 ファフルル・レザ ヘッドバトラー ラッフルズジャカルタ

中山さま、 この度はラッフルズジャカルタにご宿泊いただき、誠にありがとうございます。また、私たちのサービスや施設についてのご評価をいただき、心より感謝申し上げます。ドライヤーのコンセントについての貴重なご意見も、今後の改善に活かさせていただきます。引き続き、快適な滞在を提供できるよう努めてまいります。 どうぞよろしくお願いいたします。 ファフルル・レザ ヘッドバトラー ラッフルズジャカルタ

Dear Valued Guest, Thank you very much for sharing your kind feedback with us. We are truly delighted to know that you appreciated the value of your stay, our service, and the comfort of your room, especially the twice daily housekeeping which made your experience more enjoyable. At Raffles, we strive to create thoughtful and memorable moments, and we look forward to welcoming you back again for another beautiful stay. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

Dear Valued Guest, Thank you very much for your thoughtful and detailed feedback. We are truly delighted to know that you had a comfortable dining experience and that our team was able to prepare a dinner that carefully considered your child’s allergies. Creating a safe, caring, and seamless experience for your family is part of the magic we always hope to deliver. As a valued ALL – Accor Live Limitless Gold member, your loyalty means a great deal to us. It is always our pleasure to welcome you, and we are grateful for the trust you place in Raffles Jakarta. We are especially happy to read your kind words about the team members who assisted you during check-in and looked after you during dinner and breakfast. Your recognition is truly heartwarming, and we will be delighted to share your appreciation with them — it will certainly make their day even more enchanting. Please allow me also to thank you for your honest feedback regarding the welcome amenity and the room upgrade. Kindly rest assured that a welcome amenity had been placed in your room prior to your arrival, and we were pleased to upgrade your room from a Raffles Room to a Garden View Room. We regret if this was not clearly communicated during your stay, and we will certainly refine how we present these special touches so that our valued members like yourself can fully enjoy and feel the moment. Your comments on our sustainability efforts are equally appreciated, as they guide us in enhancing the way we care not only for our guests, but also for our environment and community. Thank you once again for sharing your experience with us. We truly look forward to welcoming you and your family back for another stay filled with warmth, comfort, and many more enchanting moments. Kind Regards, Etha Director of Guest Experience, Loyalty, and Quality Raffles Jakarta

Dear Valued Guest, Thank you very much for sharing your wonderful feedback with us. We are truly delighted to know that you had a comfortable stay and experienced what you described as wonderful hospitality. Your perfect overall score means a great deal to our team. We are especially pleased to hear that you found our app easy to use, enjoyed the beautiful view from the bathtub, and appreciated the chocolate prepared in your room. It is also lovely to know that your time at the Pool Bar was enjoyable and met your expectations. Thank you as well for your loyalty as an ALL Platinum member. We are delighted that you felt fully recognised during your stay, and we truly value your continued trust in the Accor family. We look forward to welcoming you back to Raffles Jakarta for another memorable and seamless experience. Kind Regards, Etha Director of Guest Experience, Loyalty, and Quality Raffles Jakarta

ご滞在のご感想をお寄せくださり、心よりありがとうございます。日本語は私の母語ではありませんが、美しい言葉に敬意を込めて使わせていただきます。二度目のご訪問でも温かく迎えられたと感じていただけたこと、そして多くのサプライズが心に残る思い出になったと伺い、とても嬉しく思います。再び Raffles Jakarta にお帰りいただける日を、私たちは心から楽しみにしております。 温かい敬意とともに Rhany Guest Experience Manager Raffles Jakarta

「Keisho Ka様、この度はラッフルズ ジャカルタをご利用いただき誠にありがとうございます。ミュージアムのご案内やスチームサウナをお楽しみいただけたこと、そしてチームメンバーへの温かいお言葉を大変嬉しく思います。お客様にとって特別なひとときが、また私たちと共に続きますように。」 （※日本語は私の母国語ではございませんが、心を込めて書かせていただきました。） 心を込めて Rhany Guest Experience Manager Raffles Jakarta

Dear Valued Guest, Thank you very much for sharing your experience with us. I am delighted to know that our colleagues’ kindness made your stay a comfortable one. At the same time, I regret to hear about the extra steps you encountered during payment as well as the change in water presentation. Your feedback is truly valuable, and we will certainly take it into account as we continuously refine our service and sustainability efforts. We are grateful for your kind recognition and look forward to welcoming you back for an even smoother and more enjoyable stay at Raffles Jakarta. Warm regards, Hubertha Affendi Director of Guest Experience, Quality & Loyalty Raffles Jakarta

親愛なる中山様 この度はラッフルズジャカルタにご宿泊いただき、誠にありがとうございました。また、貴重なお時間を割いてご感想をお寄せいただきましたこと、心より感謝申し上げます。私たちのホテル設備やサービスにご満足いただけたとお聞きし、大変嬉しく思っております。 しかしながら、スーツケース専用のハンガーを置き忘れられたことについて、私どもの確認不足によりご不便をおかけしてしまい、誠に申し訳ございませんでした。今後、清掃スタッフにはクローゼットの確認を徹底させ、同様の事が起こらぬよう努めてまいります。 また、当ホテルのサステナビリティの取り組みについて、より明確な情報提供ができず申し訳ございませんでした。お客様からのご意見を参考にし、今後はよりわかりやすく説明できるよう改善してまいります。 中山様が再びラッフルズジャカルタにお越しいただける日を、スタッフ一同心よりお待ち申し上げております。今後ともどうぞお元気でお過ごしくださいませ。 心を込めて ラニー ゲストエクスペリエンスマネージャー ラッフルズジャカルタ