Raffles Jakarta 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 2,026 件のレビュー

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Ciputra World 1, Jl Prof Dr Satrio Kav 3 5, 12940 Jakarta, インドネシア

説明

ホテルのその他の情報

  • Raffles Room starting at 60 m², with separate living area and legendary Raffles butler service

  • The Dining Room speaks to the imagination creating a culinary pièce de résistance

  • Located in Mega Kuningan central business district

  • Facilities include outdoor jogging track, gym, kids club and award-winning Raffles Spa

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ホテル所在地

Raffles Jakarta

Ciputra World 1, Jl Prof Dr Satrio Kav 3 5
12940 Jakarta
インドネシア

GPS:-6.224434, 106.824064

電話番号

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  2,026 件のレビュー

トリップアドバイザーの評価  4.9/5  3,071 件のレビュー

2025エクセレンス認証

Amazing!!!

トリップアドバイザーの評価 5.0/5

IrisTr1 トリップアドバイザー認証口コミ

Amazing time!!! Spacious room, clean with complete amenities with so many extras from butler 😊 They remember my notes that we were celebrating my daughter birthday and set up balloon. They also sending early notification to book extra bed knowing that the double bed room already fully booked. Service just amazing. Good location, in addition connecting to mall it is walking distance to one satrio pr any other restaurants in mega kuningan. Many kids activities in Kids club, further there were acrobatic clowns to entertain kids ♥️

Dear IrisTr1, Thank you ever so much for sharing such a magical review with us! We are absolutely delighted to hear that your stay was filled with enchanting moments, from the spacious room and thoughtful Butler touches, to the joyful celebration for your daughter’s birthday. It brings us great joy to know that our team was able to anticipate your needs and create a seamless experience, especially with the early arrangement of the extra bed and festive balloon setup. It’s also wonderful to hear that the little ones had fun with our Kids Club activities and were entertained by the acrobatic clowns, those little sparks of joy are what we love to create for our cherished guests. Our convenient location near One Satrio and Mega Kuningan’s vibrant dining scene is indeed another part of the Raffles magic. Wishing you and your family a very Happy New Year, filled with health, happiness, and even more unforgettable adventures. We look forward to welcoming you back for another enchanting escape! Warmest regards, Etha Director of Guest Experience, Quality, and Loyalty Raffles Jakarta

A beautiful hotel with truly exceptional service.

トリップアドバイザーの評価 5.0/5

Lastlove トリップアドバイザー認証口コミ

I originally booked a two-night stay to celebrate our 22nd anniversary. Unfortunately, due to a medical emergency, we were unable to spend even a single night at the hotel and had to stay in the hospital instead. My room was upgraded using my Accor Platinum SNU to an Artist Suite King (Non-Smoking), which was very impressive. Unfortunately, my second SNU could not be refunded after the cancellation of the second night. However, the duty manager kindly promised to offer an upgrade on my next booking, and he genuinely kept his word. Sadly, I had to cancel that booking as well, as my husband’s illness lasted longer than expected. Therefore, this review mainly reflects my impression of the room itself and, more importantly, my sincere appreciation for the duty managers who were involved during the emergency. Special thanks to Mr. Ardi and the security supervisor (or manager?), who rushed to our room in the middle of the night to help transfer my husband to the hospital. What truly impressed me was Mr. Ardi’s genuine care and attentiveness. He later followed up on my husband’s condition in the morning and even offered to prepare breakfast for me if needed. When I asked about transportation between the hotel and the hospital, he also coordinated with the next-shift duty manager to arrange a shuttle for me. Thanks to the support from the duty manager team, everything became much easier—I was able to pay all in one bill and go directly to the hospital to take care of my husband without additional stress as I am not familiar with language and cash here. In the midst of this critical situation, I also forgot my phone chargers at the hotel. Another duty manager, Mr. Hendra, kindly arranged to send them to me via Gojek, which I deeply appreciated. I am truly grateful for all the kindness, care, and professionalism shown by the Raffles Jakarta team during such a difficult time. Thank you very much

Dear Lastlove, Warm greetings from Raffles Jakarta. Thank you sincerely for sharing such a thoughtful and heartfelt review. While we deeply regret that your stay was cut short due to an unexpected medical emergency, we are truly touched by your kind words and recognition of our team’s efforts during such a difficult time. At Raffles, we believe that the true magic of hospitality lies not only in luxurious surroundings, but in moments of genuine care and heartfelt service. I am so proud to read about the compassion shown by our team, especially Ardi, Hendra, and our Security Supervisor, who stepped in to assist you and your husband with such grace and professionalism. Their attentiveness and empathy, from arranging hospital transfers to ensuring your forgotten items were returned safely, reflect the very essence of the enchanting service we strive to deliver. We also understand how disappointing it must have been to miss out on celebrating your 22nd anniversary, and we truly hope to welcome you back soon under much happier circumstances. As an ALL – Accor Live Limitless Platinum Member, your loyalty means a great deal to us, and we are committed to honoring the upgrade promise made to you for a future visit. On behalf of the entire Raffles Jakarta family, I wish you and your husband continued recovery and strength, and a very Happy New Year filled with renewed health, joy, and magical new beginnings. With warmest regards, Etha Director of Guest Experience, Quality, and Loyalty Raffles Jakarta

Incredible stay

トリップアドバイザーの評価 5.0/5

Bruno M トリップアドバイザー認証口コミ

I stayed two nights at Raffles Jakarta and honestly, it set a new benchmark for what luxury hospitality should feel like. The suite was incredible. Spacious, beautifully designed, calm, and effortlessly elegant. Everything felt considered and refined, without trying too hard. You walk in and immediately feel that quiet confidence that only truly great hotels have. The service was a flawless 10 out of 10. Every single interaction felt genuine, warm, and perfectly timed. Staff anticipated what I needed before I even thought about asking, yet never made it feel intrusive. That balance is rare, and they nailed it. You are treated like a valued guest, not a room number. I have stayed in some very good hotels over the years, but this was on another level. Without exaggeration, this is the best hotel I have ever stayed in. Raffles Jakarta delivers luxury the old fashioned way, through exceptional people, attention to detail, and an atmosphere that makes you want to slow down and enjoy every moment. If you are considering staying here, do not overthink it. Just book it. You will leave wondering why all hotels cannot be this good.

Dear Bruno, Thank you sincerely for taking the time to share your experience with us. Reading your words truly brought a smile to my face, as they so perfectly describe what we hope every guest feels when they walk through our doors, a sense of calm confidence, genuine care, and the freedom to slow down and simply enjoy the moment. Your appreciation of the suite, the thoughtful design, and most of all our people means everything to us. At Raffles Jakarta, we believe true luxury lives in human connection, in knowing when to anticipate and when to step back, and in making each guest feel seen rather than counted. I am so glad this resonated with you. If there is ever a moment where you feel we could elevate the experience even further, I would be grateful to learn from you. Your perspective helps us grow and continue making magic in meaningful ways. As the year draws to a close, I wish you a festive season filled with joy and a New Year ahead full of wonderful journeys. Please remember, Raffles will always be your home in Jakarta, and we look forward to welcoming you back as family. With warmest regards, Rhany Guest Experience Manager Raffles Jakarta

The best laundry

トリップアドバイザーの評価 5.0/5

anton w トリップアドバイザー認証口コミ

Thank you very much to Hotel Raffles Jakarta for the excellent Laundry service. Mr. Nur and Mr. Oka are truly humble and show a strong sense of responsibility and belonging to their work. Although my CEO no longer resides at Raffles Residence, he continues to place full trust in Mr. Nur to handle his garments and has provided a substantial deposit for Laundry services, reflecting great confidence in his professionalism and integrity. Mr. Oka is also very polite, detailed, and friendly in answering my questions, providing sincere and attentive service. I sincerely hope that Hotel Raffles Jakarta will continue to retain Mr. Nur and Mr. Oka, as they demonstrate outstanding attitude and work ethics. Their kind gesture of offering a welcome drink when I felt thirsty was deeply appreciated. I wish Mr. Nur and Mr. Oka good health and continued excellence in their service.

Dear Bapak Anton, Thank you sincerely for taking the time to share your thoughtful review. Your words beautifully capture what service truly means to us, and I am deeply grateful for the trust you and your CEO continue to place in our Laundry team. Nur’s integrity, responsibility, and consistency, together with Oka’s attentiveness and warm manner, truly reflect the spirit we strive to live every day. Knowing that even a small gesture, like offering a welcome drink when you felt thirsty, made a difference reminds us that true hospitality lives in genuine care. Your encouragement means a great deal to the team and to all of us. Should there be anything we could ever do better, we would truly value learning from you. As we approach the New Year, may it bring you good health, success, and many wonderful moments. Please remember that Raffles Jakarta will always be a place you can return to as family. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

Pleasant Experience at Raffles Jakarta on Christmas Day.

トリップアドバイザーの評価 5.0/5

Myke A トリップアドバイザー認証口コミ

I stayed with my sister for 1 night. We had a very pleasant stay. The staffs were very friendly and helpful. The room was huge, clean, neat, and fragrance but mostly I loved the bathroom since it was very spacious and elegant. Should try their signature welcome drink, Mulberry Soda. We thank the hotel for the hospitality and sure, will come back again in the near future.

Dear Myke, Thank you so much for taking the time to share your beautiful feedback with us. It truly made our day to know that your Christmas stay with your sister was filled with comfort, warmth, and thoughtful moments. We’re delighted you enjoyed the spacious room and especially the bathroom, always a guest favorite, and that our Mulberry Soda added a refreshing welcome to your stay. Most of all, your kind words about the friendliness and care of our team mean the world to us, as creating a genuine sense of belonging is at the heart of everything we do. Should there be anything at all that could have made your experience even more magical, we would love to learn from you. Your insights help us grow and continue crafting memorable stays. As the year draws to a close, we wish you a joyful festive season and a wonderful start to the New Year. Whenever you return, please know that Raffles Jakarta will always be your home, and you will always be part of our family. Warmest regards, Rhany Guest Experience Manager Raffles Jakarta

との提携 TripAdvisor

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