Fairmont Jakarta 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 2,996 件のレビュー

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JlアジアアフリカNo8, 10270 ジャカルタ, インドネシア

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当ホテルの客室

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客室 1

ホテル所在地

Fairmont Jakarta

JlアジアアフリカNo8
10270 ジャカルタ
インドネシア

GPS:-6.221751, 106.798688

電話番号

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  2,996 件のレビュー

お客さまの声 5.0/5

Yasutaka K. ビジネス - 確認済みレビュー すべて

お客さまの声 5.0/5

Masao Y. ビジネス - 確認済みレビュー すべて

Dear Mr. Masao Y., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our accommodations comfortable, our cleanliness to your satisfaction, and enjoyed the variety of our breakfast offerings, along with our service. We look forward to welcoming you back in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

お客さまの声 4.5/5

Hiroki K. ビジネス - 確認済みレビュー すべて

Dear Mr. Hiroki K., Thank you for your delightful feedback regarding your recent stay. It is heartening to know that our breakfast staff and culinary team made a memorable impression by remembering your preferences. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Sincerely Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

お客さまの声 2.0/5

Hirokazu H. ビジネス - 確認済みレビュー すべて

Dear Mr. Higashi, I would like to sincerely apologize for the inconveniences you experienced during your stay. We take your feedback regarding the front desk staff's performance very seriously. Moving forward, we will enhance our training for the staff to ensure that similar issues do not occur again. I have sent you a separate email regarding this matter for us to assist you further. Thank you for your understanding. Daryl Assistant Front Office Manager

お客さまの声 2.5/5

Tatsuru F. ビジネス - 確認済みレビュー すべて

Dear Mr. Tatsuru F., Thank you for taking the time to share your feedback following your recent stay at Fairmont Jakarta. First and foremost, I would like to sincerely apologize that your experience did not meet your expectations. While we appreciate your positive comments regarding our breakfast selection and the efficient check-out process, we are truly sorry to learn about the inconveniences you encountered during your stay. We regret the issue you experienced with the toilet flushing system. Please be assured that we have shared your feedback with our Engineering and Housekeeping teams, and we will reinforce our room inspection procedures to ensure all bathroom facilities are functioning properly before a room is assigned to our guests. We also appreciate your comments regarding our Housekeeping team. We sincerely apologize if the placement of housekeeping carts and conversations in the guest corridors caused any disturbance. Your feedback has been shared with the Housekeeping leadership team as a reminder to ensure carts are positioned considerately and that team members maintain a quiet environment in guest hallways to preserve our guests' comfort and privacy. Regarding your arrival experience, we would like to share that since we had not received prior information regarding your estimated arrival time, your room was still undergoing the final preparation upon your arrival. We sincerely apologize for any inconvenience this may have caused and appreciate your kind understanding. We will continue striving to improve our readiness and communication to provide a smoother arrival experience whenever possible. Thank you once again for your honest feedback. It is invaluable in helping us improve the quality of our facilities and service. We sincerely hope to have the opportunity to welcome you back to Fairmont Jakarta and provide you with the exceptional experience you rightfully expect from us. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

その他のウェブユーザーの評価

  • 889 件のレビュー 9.5/10 ロケーション
  • 1,938 件のレビュー 8.9/10 客室
  • 5,565 件のレビュー 9.6/10 サービス
  • 22 件のレビュー 7.7/10 インターネット
  • 3,095 件のレビュー 9.6/10 料理
  • 1,586 件のレビュー 9.5/10 朝食
  • 1,559 件のレビュー 9.6/10 雰囲気
  • 1,001 件のレビュー 9.4/10 設備

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