Dear Ms. Z. F., Thank you for taking the time to share your detailed feedback following your recent stay at Mövenpick Grand Al Bustan Dubai. I am pleased that you appreciated the beauty of our lobby, our convenient proximity to the airport, and the overall cleanliness and Wi-Fi service. However, I am genuinely sorry that several aspects of your experience fell short of the standards we aim to provide. Most importantly, please accept my sincere apologies regarding your birthday. You took the time to inform our Reception team of this special occasion, and after being assured that a complimentary gesture would be arranged, it was unfortunately not delivered. I fully understand your disappointment. A promise made to a guest must be followed through, particularly on an important personal occasion, and I take ownership of this lapse. I will address this with our Front Office team to reinforce the importance of proper communication, follow-up, and accountability. I also acknowledge your comments regarding the condition and modernity of the rooms and the lack of USB or Type-C charging options. Your observations are valuable and will be shared with our Rooms Division and Engineering teams as part of our ongoing review of guestroom enhancements and future refurbishment priorities. Regarding the airport shuttle, I appreciate your feedback and understand how a complimentary transfer could further enhance the convenience of our location. While this is subject to our current operational arrangements, your suggestion is duly noted. Your overall score and comments regarding service and Reception are a clear indication that we did not consistently deliver the level of experience you expected. We take this seriously, and I assure you that your feedback will be used constructively with the relevant teams. Thank you once again for bringing these matters to my attention. I sincerely hope we will have the opportunity to welcome you back and demonstrate the improvements that your feedback has helped us identify. Warm regards, Kamila Siedlecka Hotel Manager Mövenpick Grand Al Bustan Dubai

Dear Mr. V., Thank you very much for sharing your kind feedback following your stays at Mövenpick Grand Al Bustan Dubai. We are delighted to know that our convenient location, just minutes from Dubai International Airport, made the hotel a comfortable choice for your family while travelling through Dubai. It is especially pleasing to hear that you found your rooms clean and spacious and that our team was welcoming, attentive, and willing to accommodate your requests. Your kind words about our colleagues are greatly appreciated. Providing warm and thoughtful service is at the heart of what we strive to achieve, and your recognition is a wonderful encouragement for the entire team. We also appreciate your recommendation and look forward to welcoming you and your family again on your next journey through Dubai. We hope that on a future visit your schedule will allow you to experience our breakfast as well. Warm regards, Kamila Siedlecka Hotel Manager Mövenpick Grand Al Bustan Dubai

Dear Mr. Sergei E., Thank you very much for sharing your wonderful feedback following your recent stay at Mövenpick Grand Al Bustan Dubai. I am delighted to know that you enjoyed your comfortable accommodation and found our team attentive, welcoming, and responsive. It is particularly pleasing to hear that your arrival, check-in, stay, and departure were smooth and completely hassle-free. Your perfect ratings across all aspects of your experience, together with your 10/10 recommendation, are a tremendous encouragement to me and the entire team. I am also pleased that our commitment to sustainability left such a positive impression on you. Thank you for choosing Mövenpick Grand Al Bustan Dubai and for your kind recognition of our colleagues. We greatly value your trust as an ALL – Accor Live Limitless member and look forward to welcoming you back for another seamless and enjoyable stay. Warm regards, **Kamila Siedlecka** Hotel Manager Mövenpick Grand Al Bustan Dubai

Dear Aldina B., Thank you very much for your wonderful feedback and for choosing to stay with us. We are delighted to hear that you enjoyed our delicious food, as well as the cleanliness and spaciousness of your room. It is especially rewarding to know that every aspect of your stay from arrival and check-in to breakfast and WIFI met your expectations. Your perfect ratings and recommendation mean a great deal to us and motivate our team to continue delivering exceptional service. We look forward to welcoming you back soon for another comfortable and memorable stay at Movenpick Grand Al Bustan Dubai. Warm regards, Management Team

Dear Liliia K., Thank you very much for your kind and detailed feedback. We are delighted to hear that your stay with us turned into a memorable and enjoyable experience, especially under the circumstances of your delayed flight. It is wonderful to know that you appreciated our clean and cozy rooms, heated pool, sauna, hammam, and the variety and quality of our food. Your compliments about our team are also greatly appreciated—they will be shared with everyone as it motivates us to continue providing exceptional service. We also note your comment regarding the hotel’s location and are glad that convenient metro access helped you explore the city despite this. Your positive feedback on our sustainable food initiatives, room service, concierge, and other facilities is truly encouraging. We look forward to welcoming you and your family back for a full and relaxing stay so you can enjoy all the amenities at your leisure. Warm regards, Management Team

Dear Valued Guest, Thank you very much for your wonderful feedback and for choosing to stay with us. We are delighted to hear that you had such an enjoyable experience and that you liked the hotel overall. It is especially great to know that you enjoyed our swimming pool and found the breakfast delicious , these are highlights we are very proud of. We are also grateful for your perfect ratings across all areas, including cleanliness, service, and overall experience. Your kind recommendation truly means a lot to us, and we look forward to welcoming you back again for another fantastic stay in the near future. Warm regards, Management Team

Dear Valued Guest, Thank you for sharing your feedback following your recent stay at Mövenpick Grand Al Bustan Dubai. We truly appreciate your detailed insights and the 80/100 overall rating. We are pleased to hear that you found our hotel to offer good value for money, enjoyed the cleanliness of your room, and appreciated the friendliness of our team — especially the lady at the restaurant entrance during breakfast. Your positive remarks about the check-in and check-out experience, as well as the pool, are also greatly valued. At the same time, we acknowledge your observations regarding soundproofing, limited Wi-Fi coverage on the ground floor, and the ALL membership recognition. Please rest assured that your comments have been shared with the relevant departments to help us improve these areas and enhance the overall guest experience. We thank you for your constructive feedback and hope to have the opportunity to welcome you back to provide an even better stay. Warm regards,

Dear Valued Guest, Thank you for sharing your feedback following your recent family stay at Mövenpick Grand Al Bustan Dubai. We are delighted to hear that you found our hotel welcoming, our team friendly, and the rooms clean with daily housekeeping. We appreciate your comment regarding rooms without balconies and the lack of fresh air, and your feedback has been shared with our management team to help us enhance guest comfort wherever possible. We look forward to welcoming you and your family back for another enjoyable stay in the future. Warm regards,

Dear Ms. S., Thank you for taking the time to share your feedback following your recent family stay at Mövenpick Grand Al Bustan Dubai. While I am pleased that you appreciated our convenient location and rated your ALL Accor loyalty programme experience positively, I am genuinely sorry that your stay did not provide the comfort and care you expected, particularly after arriving in the early hours following a night flight with your child. I sincerely apologize that the additional bed was prepared without a blanket and pillow. This is clearly not acceptable, and I fully understand your disappointment. After a long overnight journey, you should have been able to settle into your room immediately without having to contact the hotel and wait for essential bedding to be delivered. Our room preparation procedures must ensure that every extra bed is completely prepared before the guest's arrival. I am also concerned by your comments regarding the age and condition of the hotel and, in particular, the bathroom fixtures. Your feedback is important, and I acknowledge that the condition of our facilities must continue to meet the expectations associated with the Mövenpick brand. Your observations will be shared with the relevant teams as we continue to identify and prioritize areas requiring refurbishment and improvement. I also regret that your experience of arrival, accommodation, cleanliness, and departure did not meet expectations. As Hotel Manager, I take ownership of these shortcomings and assure you that your comments will be reviewed with the respective departments. It is encouraging to know that you appreciated our Wi-Fi, sustainability efforts, and the ALL Accor loyalty programme. Nevertheless, we recognize that these positive elements do not outweigh the inconvenience and disappointment you experienced during your stay. Please accept my sincere apologies, especially for the lack of preparation for your child and the condition of the bathroom. We value your loyalty as an ALL Accor member and would be grateful for the opportunity to welcome you and your family again, should you give us another chance, so that we can provide the comfortable and well-prepared stay you should have received from the outset. Warm regards, Kamila Siedlecka Hotel Manager Mövenpick Grand Al Bustan Dubai

Dear Ms. R., Thank you for sharing your feedback. We are pleased to hear that you found our hotel spacious, clean, and well-located, and that you enjoyed the amenities provided in your room. However, we sincerely apologize for the inconvenience regarding your bed type and the early check-out request. Your experience does not reflect the high standards we aim to deliver, and we will ensure our team pays closer attention to guest preferences and communicated check-out times in the future. We hope to have the opportunity to welcome you back and provide a flawless stay next time. Warm regards,

Dear Mr. T., Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the comfort of our hotel and the quality of our food. However, we sincerely apologize for the inconvenience regarding the additional bed for your child and any other issues that affected your stay. Your feedback is important, and we will ensure that guest requests are carefully noted and addressed in the future. We hope to have the opportunity to welcome you and your family back to Mövenpick Grand Al Bustan Dubai for a seamless and enjoyable stay. Warm regards,

Dear Ms. D., Thank you for sharing your feedback. We are glad to hear that you appreciated our location and found our team friendly and helpful. We sincerely apologize for the delay in your room readiness and any inconvenience caused regarding your non-smoking room request. Please be assured that we will review guest preferences more carefully in the future to ensure a smoother experience upon arrival. We hope to welcome you back to Mövenpick Grand Al Bustan Dubai and provide a flawless stay next time. Warm regards,

Dear Mr. M., Thank you for sharing your feedback regarding your recent stay at Mövenpick Grand Al Bustan Dubai. We are delighted to hear that your experience was exceptional and that you were satisfied with every aspect — from our service to the cleanliness and amenities. Your kind words inspire our team and motivate us to continue delivering the highest standard of hospitality to all our guests. We look forward to welcoming you back to our hotel in the near future! Best regards,

Dear Ms. S., We sincerely apologize for the unpleasant experience you had during your recent stay at Mövenpick Grand Al Bustan Dubai. It is very concerning to hear that your reserved room was unavailable and that you were placed in a smoking room with a balcony issue, causing discomfort. This is certainly not the standard of service we aim to provide. Please be assured that we have shared your feedback with our front office and housekeeping teams to ensure such incidents are not repeated. Your experience highlights areas that need immediate attention, and we are committed to making improvements. We would welcome the opportunity to restore your confidence in our hotel and hope you might consider giving us another chance in the future. Warm regards,

Dear Ms. K., Thank you for sharing your feedback with us and for highlighting our convenient location, excellent food, and friendly team. We’re glad to know you enjoyed these aspects of your stay. We also appreciate your comments regarding the balcony dust, room amenities, and housekeeping inconsistencies. Please rest assured that your feedback has been shared with our team to improve our service and attention to detail. We hope to have the pleasure of welcoming you and your family back soon for an even more enjoyable stay. Warm regards,

Dear Ms. K., Thank you for taking the time to share your feedback. We are pleased to hear that overall you enjoyed your stay at Mövenpick Grand Al Bustan Dubai. We appreciate your constructive comments regarding the room condition and the need for a small clothes/swimsuit dryer. Please rest assured that your observations have been shared with our team to help us improve our guest experience. We hope to welcome you and your family back soon for an even more enjoyable stay. Warm regards,

Dear Ms. Irina, Thank you very much for your kind words and for sharing your recent experience with us. We are delighted to know that you enjoyed your stay, found our team to be welcoming and attentive, and appreciated the comfort and cleanliness of your room. We also value your constructive feedback regarding the beach shuttle timings. We understand how important flexibility is, especially when traveling as a group, and we will certainly review this with our management team to explore how we can better accommodate our guests’ needs in the future. It was our pleasure to host you, and we truly hope to welcome you back soon for another wonderful stay at Mövenpick Grand Al Bustan Dubai. Warm regards,

Dear Ms. K., Thank you for taking the time to share your detailed feedback regarding your recent stay at Mövenpick Grand Al Bustan Dubai. We are pleased to hear that you enjoyed our dining options, the seafood night, as well as the swimming pool facilities. We regret the inconvenience you experienced during check-in with the room allocation and appreciate your patience while our team resolved it by providing you with a more suitable room. Your comment regarding the lack of Russian-speaking team members is also well noted. We will certainly take this into consideration as we continuously work to enhance our guest experience. Your remarks are very valuable to us, and we truly hope to have the pleasure of welcoming you and your family back for an even more seamless and enjoyable stay in the future. Warm regards,

Dear Inna, Thank you so much for your wonderful feedback and for rating your stay with us so highly. We are delighted to know that you had such a great experience and enjoyed our facilities, including the bar, pool, gym, and dining. It is especially rewarding to hear your kind mention of Ruby — we will be sure to share your compliments with her, as recognition like this truly motivates our team. We look forward to welcoming you back to Mövenpick Grand Al Bustan Dubai for another memorable stay. Warm regards,