Отель и жилой дом Grand Mercure Дубай Аэропорт 5 звезды

Shuttle service is awful - not even the staff know the timings for each terminal. Check in also dreadful - original room smelt of urine - the duty manager was with me at that time and I was moved to another room - so check in took over 1 hour. Breakfast room isn’t big enough - so if you aren’t early you eat in the corridor ( also named as the extension to the dining area by the manager) No orange juice at breakfast - none left Jam on display has no name tag so you don’t know what is in the bowl. No cooked beef or turkey bacon - none left Several power cuts - no backup generator so quite some time before you get electricity back. Requested a pair of scissors at reception and was told to go to my room and dial (0) they will help - I did as instructed = no scissors arriving. 2nd day request scissors at reception - also asked concierge - who eventually got some from the kitchen! Awful experience and is for sure not a 5 star hotel - more like a 2 star in Europe. I would not recommend - to much stress and hard work to stay at this hotel

Bad experience! No hot water in the shower, which smells like being in the sewer, room service app does not work, shuttle bus only runs once an hour and at checking in the receptionist was more interested in her phone than providing service

We are in this hotel now: family 3 persons. It was mentioned in the booking that we have a child of 13 years old. They gave us one bed!!! Receptionist wanted to write off 3000 AED for city tax instead of 140 AED. Our daughter has a birthday today and we asked for compliment from the hotel the day before. She has got nothing today!!! Today we returned to the hotel at 9 pm, but there were no food at all at the restaurant, though it should work till 10 pm. This hotel is not 5* at all. I will not recommend it to anybody! PS lifts are overdue

Worse experience ever! I can give it 0 star if i could. System failed so we stayed 2 days without room key! We wait for someone to company us to open OUR room for us! Room service & house keeping “TERRIBLE”. We can hear even the breath of guests next door!!! We are stressed and angry all day long because of the tens of mistakes and error’s happened from the hotel staff. I will keep in mind to avoid booking at Grand Mercure hotel, not only this branch but all branches.

Все на высшем уровне! Большой бассейн, вкусный завтрак