Fairmont Grand Hotel Geneva 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.5/5 764 görüş

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Fairmont Grand Hotel Geneva - Image 1
Fairmont Grand Hotel Geneva - Image 2
Fairmont Grand Hotel Geneva - Image 3
Fairmont Grand Hotel Geneva - Image 4
Quai Du Mont Blanc 19, 1201 CENEVRE, İsviçre

Açıklama

Otel ekstraları

  • Göl kıyısında, panoramik Cenevre Gölü, Alpler ve tarihî bölge manzaralı ayrıcalıklı konum

  • Üç seçkin gurme restoran, konforlu dinlenme salonu, bar, sezonluk konseptler

  • 412 Oda ve Süit ile 1.300 kişilik 13 toplantı mekânı olan en büyük beş yıldızlı otel

  • Fitness Center ve Cenova'nın en büyük özel kapalı yüzme havuzuna sahip benzersiz Spa Valmont

  • 1.300 kişi kapasiteli Théâtre du Léman

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Otelin konumu

Fairmont Grand Hotel Geneva

Quai Du Mont Blanc 19
1201 CENEVRE
İsviçre

GPS:46.210178, 6.15088

Telefon
Faks +41 22 908 90 90

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.5/5  764 görüş

TripAdvisor Derecesi  4.0/5  1.439 görüş

2024 mükemmeliyet sertifikası

Great stay but a renovation is needed

Tripadvisor puanı 4.0/5

Alexandra K TripAdvisor onaylı yorum

My partner and I were celebrating our 4-year anniversary at the hotel. The room and SPA were nice, the dinner at Il Vero was ok (small menu and regular Italian dishes), but we truly enjoyed our time at the bar with music and good cocktails! Even if there were not many people, we had fun by ourselves and nobody was disturbing us. However, the overall impression of the hotel is "old": it needs a renovation!

Dear alexandrakP3979HE, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great Italian restaurant the Il Vero and our excellent cocktails and good music at FloorTwo Bar. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

Avoid this Hotel- you can find better

Tripadvisor puanı 2.0/5

Jason A İş - TripAdvisor onaylı yorum

First, the positives. Great location. Out dated interior but quiet. The front desk ladies are the best in the business and I do not say this litely. Absolutely professional and perfect. The concierge excellent as well. Now, the negatives. The food and beverage department is horrific. The food itself is good to excellent but staff and poor service is the worst I've ever seen for a such a presitigous brand. It really comes down to just bad management. Second, the hotel allows smoking. Some places reak of smoke.

Dear Mr A., Thank you for taking the time to post a review about your recent experience at Fairmont Grand Hotel Geneva. We are sorry to hear that, on this occasion, our service from our restaurants fell way short of your expectations. Please accept my sincere apologies for the undue disappointment, aggravation and disturbance caused you in this respect.  You can rest assured that your remarks will be discussed and measures taken at our next Quality Committee meeting to preclude a similar situation in the future.  On a brighter note, I am pleased to learn that you enjoyed the location of our Hotel and our excellent service from our Reception and Concierge. Looking forward to welcoming you back to the Fairmont Grand Hotel Geneva under more favourable auspices, I remain, Yours sincerely, Thierry Lavalley General Manager

outstanding

Tripadvisor puanı 5.0/5

xbessard TripAdvisor onaylı yorum

It's always a great pleasure to be a guest at the FAIRMONT GRAND HOTEL GENEVA. Everything is just perfect. The reception is always available, the service very professional: discreet but personalized and efficient, the room magnificent, immaculate, the attention to detail exceptional. THANK YOU and BRAVO!

Dear xbessard, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

Never again am going to stay here poor service & old rooms

Tripadvisor puanı 1.0/5

farookk30 Couples - TripAdvisor onaylı yorum

We checked into the hotel on Wednesday, August 7th, 2024, with a check-out date of Sunday, August 11th, 2024. Unfortunately, our experience has been far from satisfactory. The service and room quality were disappointing, with the TV frequently blacking out and the Wi-Fi requiring us to re-enter our credentials every time we left and returned to the room. The hotel is in dire need of a full renovation, and the staff could benefit from training to understand the true meaning of hospitality. On Thursday, our used glasses were removed by housekeeping and never replaced. On Friday, the same happened with our tea cups and a spoon. Despite requesting replacements during the turndown service at 6 PM, nothing was provided by the time we returned at 10:15 PM. My wife called to complain, but no action was taken even by 11 PM. She needed a spoon for her medication, and the lack of response was unacceptable for a so-called five-star hotel. Overall, our stay has been extremely disappointing, and I have several more complaints that only add to our dissatisfaction.

Dearfarookk30, Thank you for taking the time to post a review about your recent experience at Fairmont Grand Hotel Geneva. We are sorry to hear that, on this occasion, our service from different services fell way short of your expectations. Please accept my sincere apologies for the undue disappointment, aggravation and disturbance caused you in this respect.  You can rest assured that your remarks will be discussed and measures taken at our next Quality Committee meeting to preclude a similar situation in the future.  Furthermore, we are sorry that the room's facilities did not meet your expectations. We are committed to offering you the highest quality. Therefore, your feedback is very important for us. For your information, we are currently working on a renovation project which will definitely address the aspects you mention. Trusting that you will give us a second chance of proving to you that we can definitely serve you better with your Fairmont Grand Hotel Geneva needs, thereby restoring your full confidence in our team's engagement and passion, I remain, Yours sincerely, Thierry Lavalley General Manager

Best week of my life!!

Tripadvisor puanı 5.0/5

Francesco S TripAdvisor onaylı yorum

I had a really good time in this hotel, The food and wine were amazing!!!🤩 such as the staff members like Emanuele who did an amazing job at customer service, he was really kind and sociable. I really recommend going!!! I will be coming back for sure!

Dear Z4555EAfrancescos, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our excellent service at Il Vero Restaurant. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva, I remain, Yours sincerely, Thierry Lavalley General Manager

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 234 görüş 9.4/10 Konum
  • 357 görüş 7.9/10 Oda
  • 522 görüş 9.2/10 Hizmet
  • 7 görüş 2.6/10 Wifi
  • 163 görüş 8.8/10 Yemek
  • 152 görüş 9.1/10 Kahvaltı
  • 81 görüş 7.7/10 Hijyen
  • 58 görüş 4.2/10 Fiyatının Karşılığı

Hizmet sağlayıcı Trustyou

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