Dear Mr. M., Thank you very much for your wonderful review and for recommending our hotel with such a high score. We are delighted to hear that you enjoyed your stay with us. It is especially nice to know that you appreciated our central location and the beautifully renovated historic buildings that have been transformed into our hotel. We are also very pleased that you found your room spacious, clean and comfortable. Thank you as well for your kind words about our team. Knowing that everyone you spoke with contributed positively to your experience is a great compliment and something we will gladly share with the entire team. We hope to have the pleasure of welcoming you and your partner back to the Mercure Hotel Lübeck City Center on a future visit to Lübeck. Kind regards, Your team at Mercure Hotel Lübeck City Center

Dear Guest, Thank you very much for your kind review and for choosing to stay with us. We’re delighted to hear that you enjoyed our location, found our team friendly, and were comfortable in your quiet, clean, and spacious room. We appreciate your feedback regarding the parking garage. As our on-site parking spaces are limited and can be challenging for larger vehicles, we recommend using the public underground parking garage located directly opposite the hotel, which offers more convenient access for bigger cars. We hope to welcome you back again soon! Best regards, Yours Mercure Hotel Lübeck City Center Team

Dear Guest, Thank you very much for your kind review! We are delighted to hear that you enjoyed our convenient location and liked your room. For your next stay, we recommend booking one of our Privilege Rooms, which are more spacious and offer even greater comfort. We look forward to welcoming you back soon. Kind regards, Yours Mercure Hotel Lübeck City Center Team

Dear Guest, Thank you for taking the time to share your feedback. As we only have a limited number of parking spaces, they are offered on a first-come, first-served basis and unfortunately cannot be reserved in advance. If our parking spaces are already occupied upon your arrival, there is a large public parking garage conveniently located directly opposite our property, providing an easy alternative. We appreciate your understanding and hope to have the opportunity to welcome you again in the future. With kind regards Yours Mercure Hotel Lübeck City Center Team

Dear Guest, Thank you very much for your feedback! We are pleased to hear that you enjoyed our great location and the air conditioning in your room. We also appreciate your comment regarding our underground parking garage. As one of the few hotels in Lübeck’s city centre offering both on-site parking and underground parking spaces, we are glad to provide this convenience to our guests. For guests travelling with bigger cars, we therefore recommend the public parking garage located directly across the street, which offers more spacious parking options at a rate of €25 per day. Thank you again for sharing your experience. We truly value your feedback and hope to welcome you back to our hotel in the future. Warm regards Yours Mercure Hotel Lübeck City Center Team

Dear Guest, Thank you very much for your feedback. Our guests’ feedback is very important to us. We were very surprised to hear that you didn’t enjoy our breakfast, as we usually receive very positive feedback from our guests. Of course, there can be shortages during peak hours; however, our staff regularly ensures that everything is kept fresh and restocked promptly. If anything is missing, our team will be happy to assist you directly. We are one of the few hotels in Lübeck that offers both parking spaces and an underground garage. Our underground garage is rather small; for larger vehicles, we recommend the public parking garage directly across the street for €25 per day. Please also note that we do not reserve parking spaces, either in the garage or outside. Regarding the room temperature, please feel free to contact our front desk at any time. We would have been happy to offer you a different room, as we always strive to find a solution for every concern during your stay. Thank you very much for your suggestion. We hope to welcome you back in the future and provide you with a more pleasant experience. with kind regards Yours Mercure Hotel Lübeck City Center Team

Dear Mr. A., Thank you very much for your positive review and for sharing your experience with us. We are delighted to hear that you enjoyed our location, the clean and comfortable room with air conditioning, and our breakfast. It is wonderful to know that you had an overall pleasant stay. We understand that parking can be challenging when all hotel spaces are occupied. In such cases, we are always happy to recommend nearby public parking options. Thank you also for your feedback regarding the duvet. We appreciate your comments as they help us improve our guests' comfort. We hope to welcome you back to the Mercure Hotel Lübeck City Center again soon. Kind regards, Your Mercure Hotel Lübeck City Center Team

Vielen Dank für Ihr positives Feedback. Es freut uns zu hören, dass Sie einen angenehmen Aufenthalt in unserem Hotel hatten und Ihre Erfahrung als schön empfunden haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Mercure Hotel Luebeck City Center

Dear Mr. N., thank you very much for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location close to the train station and within walking distance of the old town, as well as the cleanliness of your room. At the same time, we are sorry to learn about the aspects of your stay that did not fully meet your expectations. Your comment regarding the lack of a wardrobe with shelves is very valuable to us – especially for longer stays, we understand how important proper storage space can be. We will review this point internally to explore possible improvements for the future. We also appreciate your feedback on the breakfast, particularly regarding the variety and availability of bread items. We have shared your remarks with our kitchen team to ensure we can provide a more consistent and satisfying selection. Thank you as well for your loyalty as an ALL Silver member and for recommending our hotel despite the issues you encountered. We would be delighted to welcome you back to the Mercure Hotel Lübeck City Center on your next visit to Lübeck – hopefully for an even more comfortable stay. Kind regards, Your Mercure Hotel Lübeck City Center Team

Dear Guest, Thank you very much for your kind review. We’re glad to hear that you enjoyed your stay and appreciated our convenient location close to the city center. We would be delighted to welcome you again on your next visit. Kind regards Ihr Mercure Hotel Lübeck City Center Team

Dear Guest, Thank you for this great feedback and we are pleased that we were able to inspire you with our very central location. Best regards until we meet again Ihr Mercure Lübeck City Center Hotel Team

Dear Mr. R., thank you for taking the time to tell us about your experience at the Mercure Hotel Luebeck City Center. We are sorry that your experience did not meet all of your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please let us know what you were missing at our breakfastbuffet. We offer a limited number of parking places in front of the hotel as well as an undergorund parkiing. In a distance of 100 meters you find a puiblic parkhouse. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best wishes from Lübeck Claudia Bohnenstengel

Dear Mrs.M., Thank you for your feedback! We’re glad to hear that your stay was satisfactory. We appreciate your suggestion regarding the lack of an EV charging station and understand how important this is for many of our guests. Please know that we are actively considering adding such amenities in the future to enhance our services. We hope to welcome you again soon! Best regards Ihr Mercure Lübeck City Center Hotel Team