Mercure-Hotel Luebeck City Center 3,5 sterren

Dear Guest, Thank you for taking the time to share your feedback. As we only have a limited number of parking spaces, they are offered on a first-come, first-served basis and unfortunately cannot be reserved in advance. If our parking spaces are already occupied upon your arrival, there is a large public parking garage conveniently located directly opposite our property, providing an easy alternative. We appreciate your understanding and hope to have the opportunity to welcome you again in the future. With kind regards Yours Mercure Hotel Lübeck City Center Team

Dear Guest, Thank you very much for your feedback! We are pleased to hear that you enjoyed our great location and the air conditioning in your room. We also appreciate your comment regarding our underground parking garage. As one of the few hotels in Lübeck’s city centre offering both on-site parking and underground parking spaces, we are glad to provide this convenience to our guests. For guests travelling with bigger cars, we therefore recommend the public parking garage located directly across the street, which offers more spacious parking options at a rate of €25 per day. Thank you again for sharing your experience. We truly value your feedback and hope to welcome you back to our hotel in the future. Warm regards Yours Mercure Hotel Lübeck City Center Team

Dear Guest, Thank you very much for your feedback. Our guests’ feedback is very important to us. We were very surprised to hear that you didn’t enjoy our breakfast, as we usually receive very positive feedback from our guests. Of course, there can be shortages during peak hours; however, our staff regularly ensures that everything is kept fresh and restocked promptly. If anything is missing, our team will be happy to assist you directly. We are one of the few hotels in Lübeck that offers both parking spaces and an underground garage. Our underground garage is rather small; for larger vehicles, we recommend the public parking garage directly across the street for €25 per day. Please also note that we do not reserve parking spaces, either in the garage or outside. Regarding the room temperature, please feel free to contact our front desk at any time. We would have been happy to offer you a different room, as we always strive to find a solution for every concern during your stay. Thank you very much for your suggestion. We hope to welcome you back in the future and provide you with a more pleasant experience. with kind regards Yours Mercure Hotel Lübeck City Center Team

Dear Mr. A., Thank you very much for your positive review and for sharing your experience with us. We are delighted to hear that you enjoyed our location, the clean and comfortable room with air conditioning, and our breakfast. It is wonderful to know that you had an overall pleasant stay. We understand that parking can be challenging when all hotel spaces are occupied. In such cases, we are always happy to recommend nearby public parking options. Thank you also for your feedback regarding the duvet. We appreciate your comments as they help us improve our guests' comfort. We hope to welcome you back to the Mercure Hotel Lübeck City Center again soon. Kind regards, Your Mercure Hotel Lübeck City Center Team

Vielen Dank für Ihr positives Feedback. Es freut uns zu hören, dass Sie einen angenehmen Aufenthalt in unserem Hotel hatten und Ihre Erfahrung als schön empfunden haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Mercure Hotel Luebeck City Center