Mercure Rockhampton (ouverture juillet 2020)

Mercure Rockhampton (ouverture juillet 2020)

Note TripAdvisor 3.5/5 1 222 avis

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Les plus de l'hôtel

  • Located in the heart of Rockhampton CBD adjacent to the Fitzroy River.

  • Well-equiped guest rooms provide views of the Fitzroy River and Rockhampton City

  • Hotel style rooms, all with balconies

  • Enjoy your Leisure time with Pool and Gym located on site.

  • 6 versatile conference spaces to create your ideal meeting or special event.

Hôtel labellisé ALLSAFE

Localisation de l'hôtel

Mercure Rockhampton (ouverture juillet 2020)

86 Victoria Parade
4700 ROCKHAMPTON
Australie

GPS:-23.3736, 150.5101

Accès et transports

Services de l'hôtel

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En résumé
Sur place
  • Piscine
  • Bien-être
  • Air conditionné
  • Wifi
  • Petit-déjeuner
  • Salles de réunion

Petit déjeuner

Nos hébergements

Chaque chambre est équipée de la climatisation, d'un balcon, de la TV par satellite, d'un mini-réfrigérateur et d'une cafetière/théière.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note TripAdvisor  3.5/5  1 222 avis

Good location

Note TripAdvisor 4.0/5

DmBtraveler22 Professionnel - Avis TripAdvisor

Great location, large rooms and staff were very friendly and helpful. Food just needs to be heated for breakfast, eggs should be eaten hot and a lottle disappointing there was no decent coffee on order....the machine was not working. Dinner in the restaurant was excellent though so give that a go.

Dear DmBtraveler22, Thank you for taking the time to review your stay. I am sorry that there were some issues with your breakfast, but pleased to read that you enjoyed your dinner. I will ensure this feedback is passed on to the Restaurant Manager. Regards, Karley Beasy Hotel Manager

Disgusting behaviour of staff

Note TripAdvisor 1.0/5

183anony Professionnel - Avis TripAdvisor

I went to the restaurant for dinner and to say I was shocked was an understatement. Call me old fashioned but I do not think the employees should have bull ring style nose piercings, or their sleeves rolled up. Just wear the uniform properly. I was also shocked to find out the bar maid of the night was only 16 - is that legal to work behind a bar? Regardless, her behaviour was ridiculous, flirting with a grown man, at least double her senior. I came with a group of friends from work, and we all agree it was totally inappropriate. The staff avoided our table…maybe it was because it was a large table, however they were more than happy to stand and talk to other couples. The food was magnificent, And our drinks were cold. The kitchen is loud and it can be heard across the entire restaurant. I personally do not recommend this place based on service, merely on the food.

Dear 183anony, I appreciate your concern about having a minor working in our Restaurant, however I can assure you that we follow all liquor licensing requirements and yes, a minor is permitted to work in a licensed premises. In regards to the staff behaviour you found inappropriate, our Restaurant Manager is onsite each evening and has not seen any inappropriate behaviour from any staff members. I am sorry to read that you felt as though the customer service levels were below par on this occasion, however by posting anonymously, it does not allow us to follow this up in any way. I am extremely pleased to read that your meals and drinks were well received. Regards, Karley Beasy Hotel Manager

Pas le meilleur choix à Rockhampton

Note TripAdvisor 3.0/5

M1092FLpierrel En couple - Avis TripAdvisor

chambres propres mais défraîchies, petit déjeuner indigent, il vaut mieux aller chercher ailleurs. Difficultés avec le WIFI, codes non valables...Bref, pas le meilleur choix à Rockhampton qui regorge de motels et autres hotels.

Dear M1092FLpierrel, Thank you for your feedback and I do apologise that we did not live up to the excellent standards which we strive to provide. I was disappointed to learn that you were unhappy with elements of your stay, but pleased that you found the rooms to be clean as we do pride ourselves on this. Our team is available to assist at anytime during the day or night, and do hope they were able to troubleshoot the wifi issues you were having. Thank you again for sharing the experience of your stay with us and we hope to see you again. Regards, Karley Beasy Hotel Manager

Pas terrible

Note TripAdvisor 2.0/5

chitai p Escapade entre amis - Avis TripAdvisor

Clairement un tres mauvais hôtel en terme qualité/prix. Les chambres sont agréables et spacieuses. Assez propre. La salle de bain et la terrasse ne sont pas terribles pour le prix annoncé. Il y a par contre le wifi dans les parties communes et un parking gratuit. On est pas loin du centre ville.

Hello chitai24, Thank you for reviewing your stay with us. I am disappointed to read that you did not find the hotel value for money, despite the fact that you found the rooms spacious and clean. I am pleased you enjoyed our free wifi and parking. Regards, Karley Beasy Hotel Manager

Mauvais hôtel!! Une horreur!!

Note TripAdvisor 1.0/5

753nassima En couple - Avis TripAdvisor

Hotel loin du centre, vétuste, sale, mauvaise odeur, humidité dans la chambre!! Petit déjeuné pas bon et super cher!! Hotel triste, froid!! Hotel vraiment pas bien, le personnel est super gentil et attentionné mais les chambres vraiment pas top!

Dear 753nassima, Thank you for taking the time to review us on TripAdvisor. We are happy that you found our team to be great during your stay with us however appreciate that a number of issues encountered clouded your opinion of the stay. We appreciate that although we do our best to work with Rockhampton's humid environment it can sometimes impact on guests staying with us. Should you wish to discuss this further I would be happy to. We hope to welcome you back next time. Kind regards, Cameron Mallett | Relief Hotel Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 174 avis 9.1/10 Site
  • 307 avis 6.5/10 Chambre
  • 173 avis 8.8/10 Service
  • 121 avis 6.1/10 Propreté
  • 68 avis 3.1/10 Installations
  • 48 avis 4.8/10 Ambiance
  • 39 avis 3.9/10 Repas
  • 33 avis 4.9/10 Qualité/prix

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